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Canon imagePROGRAF W8400 W8400 User's Guide - Page 377

Unexpected Printing Results, Ink smeared, Edges smeared with ink, Cause 1

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‹ Unexpected Printing Results Ink smeared Cause 1: The selected Media Type does not match the media loaded in the media supply source. Solution 1: Check the paper feed source named in the message. If the paper is not the same as that specified for the job, pause the print job temporarily, load the correct paper, and then print again. (→ P.2-28, P.2-38) Cause 2: The printhead height adjustment lever is at the down position. Solution 1: Return the printhead height adjustment lever to the standard position. (→ P.2-43) Cause 3: You are printing on thick paper or paper that buckles easily. Solution 1: Set the head height adjustment lever to the high position. (→ P.2-43) Cause 4: The paper was loaded incorrectly, causing the paper to crease. Solution 1: Lift the release lever and align the paper position again. Edges smeared with ink Cause 1: The platen has become dirty after a full bleed print job or printing a small media size. Solution 1: Clean the part of the platen under the top cover. (→ P.4-11) Cause 2: The specified Media Type does not match the loaded media type. Solution 1: Check the paper feed source named in the message. If the paper types do not match, pause the print job temporarily, load the correct paper, and then print again. (→ P.2-28, P.2-38) Cause 3: Print media is curled or creased. Solution 1: Smooth out the curls and creases on the paper, and then reload the media. Cause 4: A line is printed at the cutting position because the cutting dust reduction function is turned on. Solution 1: If the cutting dust reduction function is not needed, use the operation panel to turn OFF this feature for the print media in use. TOP Chapter 1 Basic Use Chapter 2 Using Various Media Chapter 3 Printing by Objective Chapter 4 Maintenance Chapter 5 Using the Printer in a Network Environment Chapter 6 Troubleshooting Chapter 7 Operating the Function Menu Contents 6- 30 Index

Section	Page
Chapter 1 Basic Use	4
Printer Part Names	5
Printer Main Unit	5
Front View	5
Back View	6
Inside the Top Cover	7
Carriage (Inside Top Cover)	8
Back View Inside Right Back Cover	9
Switching the Printer On and Off	10
Switching the Printer On	10
Switching the Printer Off	11
Online and Offline	12
When the Printer Is Operating	12
How to Switch Modes	13
What’s On the Operation Panel?	14
Viewing the Display	14
Standby	14
Print Job Processing	14
Function Menu Display	14
Items and Setting Values Display	15
Message Display	15
Using the Operation Panel Buttons	15
Reading Operation Panel Lamps	17
Function Menus	18
Printer Function Priorities	18
Function Menu Flow Summaries	18
How to Perform Menu Settings	20
Making Settings	20
Menu Settings Summary Tables	22
MAIN MENU	22
Submenu	33
Printer Driver	34
What the Printer Driver Can Do	34
Main Sheet	37
Page Setup Sheet	39
Layout Sheet	40
Maintenance Sheet	40
Printing	41
Printing From Windows	41
Print Operations	41
Printing from a Macintosh	43
Selecting a Printer	43
Print Operations	46
Canceling a Print Job	47
Canceling a Print Job from Windows	47
Canceling a Print Job from Macintosh	48
Canceling a Background Print Job	48
Canceling a Foreground Print Job	51
Options	53
Media Take-up Unit	53
Cutter Unit	53
Network Interface Expansion Board	54
IEEE1394 Expansion Board	54
Roll Holder Sets	54
Consumables	55
Print Media	55
Ink Tanks	56
Maintenance Cartridge	56
Printhead	57
Cutter Blade	57
Specifications	58
Basic Environmental Performance	61
Chapter 2 Using Various Media	62
Media You Can Use	63
The Suitable Black Ink for Media	63
Black Ink Types and Characteristics	63
Black Ink Characteristics	64
Paper Type	65
Media Type	65
Plain Paper*	66
CAD Plain Paper*	66
Plain Paper (High Quality)*	67
Recycled Coated Paper	67
Coated Paper*	68
Heavyweight Coated Paper*	68
Premium Matte Paper	69
Extra Heavyweight Coated Paper	69
Glossy Photo Paper*	70
Semi-Glossy Photo Paper*	70
Heavyweight Glossy Photo Paper	71
Heavyweight SemiGlos Photo Paper	71
Synthetic Paper*	72
Adhesive Synthetic Paper*	72
Backlit Film*	73
Flame-Resistant Cloth	73
Fabric Banner	74
Proofing Paper*	74
Newsprint for Proofing	75
Fine Art Photo	75
Fine Art Heavyweight Photo*	76
Fine Art Textured*	76
Canvas Matte	77
Canvas Semi-Glossy	77
Japanese Paper Washi	78
Colored Coated Paper	78
CAD Tracing Paper	79
CAD Translucent Matte Film	79
CAD Clear film	80
Media Size	81
Roll Media	81
Cut Sheet	82
Media Type Sizes and Print Area	83
Normal Size	83
Borderless Printing	85
Oversize	86
Handling Paper and Other Print Media	88
Printing with Rolls Media	89
Loading Roll Media	89
Selecting the Paper Source	89
Loading the Roll Media	90
Selecting the Media Type	95
Removing a Roll	96
Printing with Cut Sheets	99
Loading Cut Sheets	99
Selecting the Paper Source	99
Loading Cut Sheets	100
Removing a Cut Sheet	103
Change the height of the printhead	104
Changing Printhead Height	104
Aligning the Printhead	106
Changing Printhead Height Again	106
Using the Media Take-up Unit	107
Settings for Using the Media Take-up Unit	108
Attaching Roll Media	108
Removing Media that Has Finished Printing	114
Settings to Not Use the Media Take-up Unit	117
Chapter 3 Printing by Objective	118
Printing from Windows	119
Before You Begin	119
Basic Settings to Meet Your Needs (Print Type)	119
Printer Driver Settings at a Glance (Settings Preview)	121
Confirming the Print Image (Print Preview)	122
Enlarging and Reducing the Original	123
Enlarging or Reducing Printing to Fit the Size of the Media	124
Enlarge/Reduce to Fit Roll Paper Width	126
Selecting the Magnification Rate for Printing	128
Printing Photos and Illustrations without Borders (Borderless Printing)	130
Settings Required for Borderless Printing	130
Basic Procedure for Borderless Printing	131
More About Borderless Printing Methods	134
<To do borderless document printing with a size not allowed for borderless printing>	134
<To print a high-precision image with borderless printing>	137
Rotating the Page 90 Degrees for Printing (Conserve Paper)	140
Printing Several Pages on One Sheet (Page Layout)	141
Printing Posters (Page Layout)	144
Using Watermarks	146
Vertical and Horizontal Banner Printing (Long Prints)	148
Matching the Width of the Roll	148
<If you are using Microsoft Word...>	151
a Select the Paper Size sheet, then for the Paper Size select the size you defined and registered in the Size Options... dialog box.	151
b Select Landscape for the Orientation, and then click the OK button to close the Page Setup dialog box.	151
<If you are using Microsoft Excel...>	152
a Display the Page sheet, then for the Paper size select the size you defined and registered in the Size Options dialog box.	152
b Select Landscape for the Orientation, and then click the OK button to close the Page Setup dialog box.	152
c Click the OK button to close the Page Setup dialog box.	152
<If you are using Microsoft PowerPoint...>	152
a Select the Custom in Slide sized for, and then set the Width and Height. Here, enter 100 mm in Width, and 500 mm in Height.	152
b Click the OK button to close the Page Setup dialog box.	153
Printing without Top and Bottom Margins (Conserve Paper)	156
Custom Print Quality	157
Customizing Print Quality	157
Fine Adjusting Color for Printing	160
Adjusting Color	160
Color Matching	164
About Size Options	170
Creating Custom Sizes	170
4 Define the size in the Media Size Options dialog box.	171
Selecting a Media Display Series	173
When the Printout Quality Is Not Clean	174
How to Set the Media Type	174
Software Provided for Windows	174
Basic Software for Printing	174
Canon imagePROGRAF Printer Driver 2005	174
Displaying the Printer Status	174
GARO Status Monitor	174
Using the Printer on a Network	175
LPR Port	175
GARO Device Setup Utility	175
Remote UI	175
NetSpot Console	175
Device Status Extension	175
Creating Posters Easily	175
PosterArtist	175
Printing Photos Cleanly	176
Digital Photo Print Pro	176
Printing Beautiful Digital Camera Images (for the Professional)	176
Canon imagePROGRAF Print Plug-In for Photoshop	176
Printing Images Created with CAD Systems	176
Canon imagePROGRAF HDI Driver	176
Select the Media Type	176
Canon imagePROGRAF Media Configuration Tool	176
Printing from a Macintosh	177
Before You Begin	177
Basic Settings to Meet Your Needs (Print Type)	177
Printer Driver Settings at a Glance (Media Preview)	180
Confirming the Print Image (Print Preview)	182
Enlarging and Reducing the Original	183
Enlarging or Reducing Printing to Fit the Size of the Media	183
Enlarge/Reduce to Fit Roll Paper Width	187
Selecting the Magnification Rate for Printing	191
Printing Photos and Illustrations without Borders (Borderless Printing)	195
Settings Required for Borderless Printing	195
Borderless Printing	196
<To do borderless printing on media the same size as the original>	196
<To do borderless document printing with a size not allowed for borderless printing>	201
Rotating the Page 90 Degrees for Printing (Conserve Paper)	204
Printing Several Pages on One Sheet (Page Layout)	207
Printing Posters (Page Layout)	210
Vertical and Horizontal Banner Printing (Long Prints)	212
Matching the Width of the Roll	212
a Select the user-specified media name registered using the Custom Paper Size panel (Media Design panel for OS 8/9) in Paper Size.	215
b Set the Orientation to portrait for banner printing, and then press the OK button. The Page Setup dialog box (Page Setup for OS 8/9) will close.	215
Printing without Top and Bottom Margins (Conserve Paper)	218
Custom Print Quality	221
Customizing Print Quality	221
Fine Adjusting Color for Printing	225
Adjusting Color	225
Color Matching	231
Custom Sizes (User Print Settings)	239
Creating Custom Sizes	239
Selecting a Media Display Series	242
When the Printout Quality Is Not Clean	243
How to Set the Media Type	243
Software Provided for Macintosh	244
Basic Software for Printing	244
Canon imagePROGRAF Printer Driver 2005	244
Displaying the Printer Status	244
GARO Printmonitor	244
Using the Printer on a Network	244
Remote UI	244
Printing Beautiful Digital Camera Images (for the Professional)	244
Canon imagePROGRAF Print Plug-In for Photoshop	244
Printer Maintenance	245
Canon imagePROGRAF Media Configuration Tool	245
Chapter 4 Maintenance	246
Replacing Ink Tanks	247
How to Confirm Ink Levels	247
Online Status Display	247
Information Button Display	248
How to Read the Ink Level Display	248
When to Replace an Ink Tank	248
When the Check Ink Level is Displayed	248
When the Rep. Ink Tank (Replace Ink Tank) Message Is Displayed	249
Ink Tank Handling Precautions	249
Replacing an Ink Tank	250
Cautions About Using Refilled Ink Tanks for This Printer	253
Switching Off Ink Level Detection	253
Executing a Print Job	254
Cleaning the Printer	255
Cleaning the Exterior Covers	255
Cleaning Inside the Top Cover	256
Replacing the Maintenance Cartridge	259
Checking Spacing Remaining in the Maintenance Cartridge	259
Displaying Using the Information Button	259
Reading the Maintenance Cartridge Display	259
When to Replace the Maintenance Cartridge	260
When You See the MTCart Full Soon Message	260
When You See the Replace MT-Cart. Message	260
Maintenance Cartridge Handling Precautions	261
Maintenance Cartridge Replacement Procedure	261
Replacing the Maintenance Cartridge	261
Replacing the Shaft Cleaner	264
Replacing the Printhead	266
Printhead Handling Precautions	266
How to Replace the Printhead	267
Replacing the Cutter Blade	272
Replacing Standard Cutter Blades (Flat Cutters)	272
Replacing Optional Cutter Blades (Round Cutters)	275
Moving the Printer	278
Confirming the Print Condition	282
Cleaning the Printhead	284
Types of Printhead Cleaning	284
Head Cleaning A:	284
Head Cleaning B:	284
Printhead Cleaning Procedure	284
Aligning the Printhead	286
Aligning Printhead Procedure	286
Adjusting the Amount of Media Feed	288
Media Feed Adjustment Procedure	288
Adjusting Media Feed Manually	289
Reducing the Amount of Cutting Dust	291
Changing the Black Ink Type	293
Chapter 5 Using the Printer in a Network Environment	297
Before Using the Printer	298
System Requirements	298
Using a TCP/IP Network for Printing	298
Using an AppleTalk Network for Printing	298
Using a NetWare Network for Printing	299
The Network Environment	299
TCP/IP Network Settings (Windows, Macintosh, UNIX)	301
Procedures Required for a TCP/IP Network	301
Connecting the LAN Cable	301
1. Press the Online button twice to display MAIN MENU.	302
2. Press the [3] or [4] buttons to select Interface Setup, and then press the [6] button.	302
3. Press the [3] or [4] buttons to select Ethernet Driver, and then press the [6] button.	302
4. Press the [3] or [4] buttons to select Auto Detect, and then press the [6] button.	302
5. Press the [3] or [4] buttons to select Off, and then press the OK button.	302
6. Press the [3] or [4] buttons to select Comm.Mode, and then press the [6] button.	302
7. Press [3] or [4] to select Half Duplex or Full Duplex then press OK button.	302
8. Press the [3] or [4] buttons to select Ethernet Type, and then press the [6] button.	302
9. Press [3] or [4] to select 10 Base-T or 100 Base-TX then press OK button.	302
10. Press the [3] or [4] buttons to select Spanning Tree, and then press the [6] button.	302
11. Press [3] or [4] to select Use or Not Use then press OK button.	302
12. Press the Online button.	302
13. If Store Setting OK? is displayed, press the OK button.	302
Setting the Printer IP Address	303
Configuring the Printer Using the GARO Device Setup Utility	303
Configuring the Printer Using the ARP/ PING Command	306
Configuring the Printer Using the Printer Operation Panel	308
Configuring TCP/IP Protocol Settings	311
Setting the Protocol with Web Browser (Remote UI)	311
Configuring the Printer for Sharing	314
Macintosh Network Settings	316
Procedures Required for a Macintosh Network	316
Configuring a Macintosh	317
Setting the AppleTalk Network Functions	317
TCP/IP Network Function Settings	319
Configuring the AppleTalk Protocol	321
Setting the Protocol Using a Web Browser (Remote UI)	321
1. Open the Printer Setup Utility.	321
2. Select the name of this printer from the print list and click the Add button.	321
Configuring the Printer Using the Printer Operation Panel	326
Install the Printer Driver	327
Installing the Printer Driver	327
Selecting a Printer	327
NetWare Settings (Windows)	329
Procedures Required for a NetWare Network	329
Setting the Printer Frame Type	330
Setting the frame type with GARO Device Setup Utility	330
Configuring the Printer Using the Printer Operation Panel	331
Setting Up a NetWare Print Service	333
Types of Print Services	333
Setting Up the Print Server With NWADMIN, PCONSOLE	334
Setting NetWare Protocol	336
Configuring the Protocol Using a Web Browser (Remote UI)	336
Configuring the Computer for NetWare	340
Connecting to a NetWare Network	340
Installing the Printer Driver	340
Setting the Printer Port	340
Printing with UNIX	341
Using LPD to Print	341
Using FTP to Print	342
Initializing the Network Settings	343
List of Network Settings	344
General Settings	344
TCP/IP Settings	344
AppleTalk Settings	345
NetWare Settings	345
Software Applications Used to Configure Network Settings	347
Chapter 6 Troubleshooting	348
Message Is Displayed	349
Operation Panel Message List	350
Media Messages	351
Ink Messages	358
Other Messages	361
When You Cannot Print	366
Printing Does Not Start	366
Printing Halts During Print Job	369
Cannot Print on a Network	370
Unexpected Printing Results	375
Print quality trouble	376
Abnormal Content	379
Other Problems	382
Removing Media Jams	384
Removing a Roll Media Jam	384
Removing a Cut Sheet Jam	387
Updating the Firmware	390
Obtaining the Firmware Update	390
Confirming the Firmware Version	390
Reinstalling the USB or IEEE1394 Driver	391
Uninstalling the Software	392
Uninstalling the Printer Driver	392
Windows	392
Macintosh	392
Uninstalling GARO Status Monitor	393
Uninstalling the GARO Device Setup Utility	393
Chapter 7 Operating the Function Menu	394
Checking the Printer Function Menu	395
Cutter Functions	396
When You Need to Cut Media	396
Replacing the Cutter	396
Media Functions	397
Changing the Media Type Settings	397
Printing Cleanly to the Manuscript Edges	398
Ink Functions	399
Replacing an Ink Tank During a Print Job	399
Changing the Black Ink Type	400
Print Quality Functions	401
Determining if the Printhead is Blocked	401
When the Printhead Nozzles Are Clogged	401
Correcting Image Offset	402
Correcting Horizontal Banding in Images	402
Printing to an Accurate Length	403
Printer Information Functions	404
Checking the Print Job History	404
Checking the Printer Settings Information	404
Checking the Media Type Settings Information	405
Checking the Printer Functions Menu	405
FCC Regulations	419
Canadian Radio Interference Regulations	420
International ENERGY STAR® Program	420
Trademarks	420

Match case Limit results 1 per page

6- 30

Unexpected Printing Results

TOP

Chapter 3

Printing by Objective

Chapter 4

Maintenance

Chapter 5

Using the Printer

in a Network

Environment

Chapter 6

Troubleshooting

Chapter 7

Operating the

Function Menu

Index

Contents

Chapter 2

Using Various Media

Chapter 1

Basic Use

Ink smeared

Cause 1:

The selected

Media Type

does not match the

media loaded in the media supply source.

Solution 1: Check the paper feed source named in the

message. If the paper is not the same as that

specified for the job, pause the print job

temporarily, load the correct paper, and then

print again. (

→

P.2-28

P.2-38

)

Cause 2:

The printhead height adjustment lever is at the

down position.

Solution 1: Return the printhead height adjustment lever to

the standard position. (

→

P.2-43

)

Cause 3:

You are printing on thick paper or paper that

buckles easily.

Solution 1: Set the head height adjustment lever to the high

position.

(

→

P.2-43

)

Cause 4:

The paper was loaded incorrectly, causing the

paper to crease.

Solution 1: Lift the release lever and align the paper

position again.

Edges smeared with ink

Cause 1:

The platen has become dirty after a full bleed

print job or printing a small media size.

Solution 1: Clean the part of the platen under the top cover.

(

→

P.4-11

)

Cause 2:

The specified

Media Type

does not match the

loaded media type.

Solution 1: Check the paper feed source named in the

message. If the paper types do not match,

pause the print job temporarily, load the correct

paper, and then print again.

(

→

P.2-28

P.2-38

)

Cause 3:

Print media is curled or creased.

Solution 1: Smooth out the curls and creases on the paper,

and then reload the media.

Cause 4:

A line is printed at the cutting position because

the cutting dust reduction function is turned on.

Solution 1: If the cutting dust reduction function is not

needed, use the operation panel to turn OFF

this feature for the print media in use.