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HP Xw6600 HP xw6600 Workstation Service and Technical Reference Guide - Page 115

System diagnostics and troubleshooting, Customer Self Help, Help and Support Center

UPC - 883585731121

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5 System diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes the following topics: ● Customer Self Help on page 105 ● Troubleshooting checklist on page 124 ● LED color definitions on page 125 ● HP Insight Diagnostics Offline Edition on page 125 ● POST error messages on page 129 Customer Self Help Help and Support Center The HP Help and Support Center (HSC) provides online access to technical support information, software updates and downloads, diagnostic tools, and HP support contact information. To open the online HSC from your desktop, select Start>Help and Support. HSC contains four support areas: ● HP Product Information (requires Internet access)-Links to the HP Technical Support website for your product. You can access all related documentation, downloads and updates, tools, and more. ● HP Software and Driver Downloads (requires Internet access)-Links to software downloads and updates specific to HP products. ● HP Support Tools (requires Internet access)-Links to self-help tools and diagnostics offered by HP Instant Support Professional Edition. ● Contact HP for Support (does not require Internet access)-Provides two options: ◦ Chat with an expert online (requires Internet access)-Provides a tool to communicate with a support specialist online through Active Chat. ◦ Call a support agent-Provides hardware details about your workstation and HP support phone numbers worldwide. ENWW Customer Self Help 105

Section	Page
Product overview	11
Product features	12
System board architecture	12
Workstation components	12
Front panel components	14
Rear panel components	15
Serial number and COA label location	16
Maximizing airflow	16
Workstation specifications	17
80 Plus power supply	17
Power supply specifications	18
Power consumption and cooling	19
System fans	19
Resetting the power supply	20
Environmental specifications	20
ENERGY STAR compliance	20
Dual- and quad-core processors	21
HP Cool Tools (when using Windows XP and Vista)	22
Configuring and restoring the operating system	23
Setting up Microsoft Windows Vista Business software	23
Configuring the Windows Vista Business operating system	23
Configuring the software	23
Selecting a language	23
Creating recovery disks	24
Installing or upgrading device drivers	24
Restoring the Windows Vista Business operating system	24
Using the HP Backup and Restore process	24
Creating system recovery DVDs or CDs	25
Restoring from HPBR DVDs or CDs	25
Restoring a system directly from the recovery partition	25
Reclaiming hard drive space from the recovery partition	25
Ordering backup software	26
Transferring files and settings using Windows Easy Transfer	26
Setting up Microsoft Windows XP Professional	26
Configuring Windows XP Professional	26
Selecting a language	27
Creating recovery disks	27
Installing or upgrading device drivers	27
Restoring the Windows XP Professional operating system	27
The RestorePlus! process	27
Creating a RestorePlus! DVD	28
Restoring your system from RestorePlus! DVDs	28
Restoring your system from RestorePlus! on the recovery partition	28
Reclaiming hard drive space from the recovery partition	28
Using the HP Backup and Restore process	29
Creating system recovery DVDs or CDs	29
Restoring from HPBR DVDs or CDs	29
Restoring a system directly from the recovery partition	29
Ordering backup software	30
Protecting your software	30
HP software	30
Setting up Red Hat Linux	30
Linux preinstalled workstations	30
Starting the Linux operating system	31
Restoring the Linux operating system on preloaded workstations	31
Creating restore media	31
Downloading the latest HP driver CD contents	31
Reinstalling the factory Linux image with the HP driver CD	31
Upgrading device drivers	32
Linux-enabled workstations	32
Verifying hardware compatibility	32
System management	33
The Computer Setup (F10) Utility	33
BIOS ROM	34
Using the Computer Setup (F10) Utility	34
The Computer Setup (F10) Utility menu	35
Workstation management	41
Initial workstation configuration and deployment	41
Installing a remote system	42
Replicating the setup	42
Copying a setup configuration to a single workstation	42
Copying a setup configuration to multiple workstations	43
Updating and managing software	43
HP Client Manager Software	44
Altiris Client Management Solutions	44
System Software Manager	44
Proactive Change Notification	45
Subscriber’s Choice	45
ROM Flash	45
Remote ROM Flash	45
HPQFlash	45
Recovering from a ROM flash failure: the FailSafe Boot Block ROM and SoftPaq-created BIOS image CD	46
Asset tracking and security	46
Password security	47
Establishing a setup password using the Computer Setup (F10) Utility	47
Establishing a power-on password using workstation setup	48
Entering a power-on password	48
Entering a Setup Password	49
Changing a power-on or setup password	49
Deleting a power-on or setup password	50
National keyboard delimiter characters	50
Clearing passwords	50
DriveLock	51
DriveLock applications	51
Using DriveLock	51
Hood lock solenoid (smart cover lock)	53
Locking the solenoid lock	53
Unlocking the solenoid lock	53
Using the FailSafe key	54
Hood Sensor (Smart Cover Sensor) (optional)	54
Setting the Hood Sensor protection level	54
Cable lock (optional)	55
Security lock Padlock loop (optional)	55
Universal chassis clamp lock (optional)	55
Fault notification and recovery	55
Drive Protection System	55
ECC fault prediction	55
Thermal sensors	55
Dual-state power button	55
Removal and replacement procedures	57
Warnings and cautions	57
Service considerations	58
Cautions, warnings, and safety precautions	58
ESD information	58
Generating static	58
Preventing ESD equipment damage	59
Personal grounding methods and equipment	59
Grounding the work area	60
Recommended ESD prevention materials and equipment	60
Tools and software requirements	61
Special handling of components	61
Cables and connectors	61
Hard drives	61
Lithium coin cell battery	61
Customer Self-Repair	62
Predisassembly procedures	62
System board components	63
Removing and replacing components	64
Disassembly order	65
Security lock padlock loop (optional)	66
Removing the security lock	66
Cable lock (optional)	66
Removing the cable lock	67
Universal chassis clamp lock (optional)	67
Removing the chassis clamp lock	67
Side access panel	68
Smart Cover Lock solenoid (optional)	69
Removing the workstation top cover	69
Removing the Smart Cover Lock solenoid	69
Replacing the smart cover lock solenoid	70
Reinstalling the workstation top cover	70
Hood sensor (Smart cover sensor)	71
Front bezel	71
Removing the front bezel	71
Replacing the front bezel	72
Bezel blanks	72
Removing bezel blanks	72
Front panel I/O device assembly	73
Removing the front panel I/O device assembly	73
Installing the front panel I/O device assembly	75
Power button assembly	75
Removing the power button assembly	75
Reinstalling and replacing the speaker	77
Optical drive	77
Removing an optical drive	77
Installing an optical drive	78
Diskette drive (optional)	79
Removing a diskette drive	79
Installing a diskette drive	81
System speaker	81
Removing the system speaker	81
Power supply	82
Removing the power supply	82
Reinstalling or replacing the power supply	82
Power connections	83
System fan assembly	83
Removing the system fan assembly	83
Replacing the system fan assembly	84
Memory fan	84
Memory	85
Removing a memory module	86
Installing a memory module	86
Supported DIMM configurations	86
Memory module installation requirements	87
Required DIMM installation order	87
Installing a memory module	88
PCI card slots	89
PCI card support bracket	90
Removing a PCI card support bracket	90
Installing a PCI card support bracket	91
PCI Express cards	92
Removing a PCI Express card	93
Installing a PCI Express card	94
PCI card	94
Removing a PCI card	95
Installing a PCI card	95
SAS hard drive	96
Removing a SAS hard drive	96
Installing a SAS hard drive	98
SATA hard drive	101
Removing a SATA hard drive	101
Installing a SATA hard drive	102
Installing SATA hard drives in an optical drive bay (optional)	104
Processor heatsink	106
Removing the processor heatsink	106
Installing the processor heatsink	108
System processor	108
Removing a system processor	108
Installing a system processor	109
System board	110
Removing the system board	110
Battery	111
Removing the battery	111
Installing the battery	112
Replacing the system board	112
Product recycling	113
System diagnostics and troubleshooting	115
Customer Self Help	115
Help and Support Center	115
HP SoftPaq Download Manager	116
Diagnostic LED codes	116
Troubleshooting scenarios and solutions	118
Solving minor problems	119
Solving power supply problems	121
Testing power supply	121
Solving diskette problems	122
Solving hard drive problems	123
Solving display problems	124
Solving audio problems	126
Solving printer problems	127
Solving keyboard and mouse problems	128
Solving front panel component problems	128
Solving hardware installation problems	129
Solving network problems	130
Solving memory problems	131
Solving processor problems	132
Solving DVD problems	132
Solving Internet access problems	133
Troubleshooting checklist	134
LED color definitions	135
HP Insight Diagnostics Offline Edition	135
Key features and benefits	135
Theory of operation	135
Diagnostic utility on CD	136
Downloading the latest diagnostic utility	136
User Interface	137
Navigation	137
Survey tab	137
Test tab	137
Status tab	138
Log tab	138
Help tab	139
POST error messages	139
Configuring RAID devices	145
Configuring SAS RAID devices	145
Supported configurations	145
SAS RAID 0 configuration	146
SAS RAID 1 configuration	146
SAS RAID 1E configuration	147
Configuring SATA RAID devices	147
Attaching SATA HDDs	148
Configuring system BIOS	148
Creating RAID volumes	149
Deleting RAID volumes	149
Configuring password security and resetting CMOS	151
Preparing to configure passwords	151
Clearing and resetting workstation passwords	151
Clearing and Resetting the CMOS	152
Using the CMOS Button	152
Using the Computer Setup (F10) Utility to Reset CMOS	153
Appendix A—Connector pins	155
Connector pin descriptions	155
Appendix B—System board component designators	167
HP xw6600 Workstation system board component designators	167
Appendix C—Routine care	169
General cleaning safety precautions	169
Cleaning the workstation case	169
Cleaning the keyboard	169
Cleaning the monitor	170