HP Xw6600 HP xw6600 Workstation Service and Technical Reference Guide - Page 119

Solving minor problems, Minor problems

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Solving minor problems Table 5-2 Minor problems Problem Cause Possible Solution Workstation appears frozen Software control of the power and does not shut down when switch is not functional. the power button is pressed. 1. Press and hold the power button for at least four seconds until the workstation shuts down. 2. Disconnect the electrical plug from outlet. 3. Restart the workstation. Workstation seems to be frozen. Program in use has stopped responding to commands. 1. If possible, use the Windows Task Manager to isolate and terminate the offending process. 2. Attempt the normal Windows shutdown procedure. 3. Restart the workstation using the power button. Workstation date and time display is incorrect. Real-time clock (RTC) battery might need replacement. 1. Reset the date and time under the Control Panel. 2. Replace the RTC battery. Workstation appears to pause Network driver is loaded and no periodically. network connection is established. Establish a network connection, or use the Computer Setup (F10) Utility or the Microsoft Windows Device Manager to disable the network controller. Cursor does not move using The Num Lock key might be on. Press the Num Lock key. The Num Lock key can be the arrow keys on the keypad. disabled (or enabled) in the Computer Setup (F10) Utility. Poor performance is experienced. Processor is hot. 1. Be sure airflow to the workstation is not blocked. 2. Be sure the fans are connected and working properly (some fans only operate when needed). 3. Be sure the processor heatsink is installed properly. Hard drive is full. Transfer data from the hard drive to create more space on the hard drive. ENWW Customer Self Help 109

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Solving minor problems
Table 5-2
Minor problems
Problem
Cause
Possible Solution
Workstation appears frozen
and does not shut down when
the power button is pressed.
Software control of the power
switch is not functional.
1.
Press and hold the power button for at least four
seconds until the workstation shuts down.
2.
Disconnect the electrical plug from outlet.
3.
Restart the workstation.
Workstation seems to be
frozen.
Program in use has stopped
responding to commands.
1.
If possible, use the Windows Task Manager to isolate
and terminate the offending process.
2.
Attempt the normal Windows shutdown procedure.
3.
Restart the workstation using the power button.
Workstation date and time
display is incorrect.
Real-time clock (RTC) battery
might need replacement.
1.
Reset the date and time under the Control Panel.
2.
Replace the RTC battery.
Workstation appears to pause
periodically.
Network driver is loaded and no
network connection is
established.
Establish a network connection, or use the Computer Setup
(F10) Utility or the Microsoft Windows Device Manager to
disable the network controller.
Cursor does not move using
the arrow keys on the keypad.
The
Num Lock
key might be on.
Press the
Num Lock
key. The
Num Lock
key can be
disabled (or enabled) in the Computer Setup (F10) Utility.
Poor performance is
experienced.
Processor is hot.
1.
Be sure airflow to the workstation is not blocked.
2.
Be sure the fans are connected and working properly
(some fans only operate when needed).
3.
Be sure the processor heatsink is installed properly.
Hard drive is full.
Transfer data from the hard drive to create more space on
the hard drive.
ENWW
Customer Self Help
109