HP Xw6600 HP xw6600 Workstation Service and Technical Reference Guide - Page 124

Solving display problems, Table 5-6

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Table 5-5 Hard drive problems (continued) Problem Cause Solution The system might not have automatically recognized a newly installed device. 1. Run the Computer Setup (F10) Utility. 2. If the system still does not recognize the new device, verify that the device is listed in the Computer Setup (F10) Utility. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. 3. If this drive is newly installed, enter Setup and try adding a POST delay under Advanced>Power-On. Drive responds slowly immediately after power-up. Run the Computer Setup (F10) utility, and then increase the POST Delay in Advanced>Power-On Options. Nonsystem disk or NTLDR missing System is trying to start from a Remove the diskette from the diskette drive. message. nonbootable diskette. System is trying to start from a 1. Insert a bootable diskette into the diskette drive and damaged hard drive. restart the workstation. 2. If the hard drive is still inaccessible and MBR Security is enabled, try restoring the previously saved MBR image by entering Setup, and then selecting Security>Restore Master Boot Record. System files missing or not properly installed. 1. Insert a bootable system diskette and restart. 2. Verify that the hard drive is partitioned and formatted. 3. Install the system files for the appropriate operating system, if necessary. Hard drive boot disabled in Computer Setup. Run the Computer Setup (F10) Utility, and then enable the hard drive entry in the Storage>Boot Order list. Workstation will not start. Hard drive is damaged. Replace the hard drive. Solving display problems Table 5-6 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not Verify the cable connections from the monitor to the correct. workstation and to a working electrical outlet. The monitor is off. Switch the monitor on (LED is on). You might need to refer to the monitor manual for an explanation of the LED signals. Screen blanking utility installed Press any key or press the mouse button, and, if set, enter or energy saver features your password. enabled. System ROM is bad; system is Reflash the ROM using a SoftPaq. (See Failsafe Boot running in FailSafe Boot Block Block ROM section in Chapter 3.) mode (indicated by 8 beeps). Fixed-sync monitor does not sync at the resolution specified. Be sure that the monitor can accept the same horizontal scan rate as the resolution specified. Computer is in Hibernate mode. Press the power button to resume from Hibernate mode. 114 Chapter 5 System diagnostics and troubleshooting ENWW

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Problem
Cause
Solution
The system might not have
automatically recognized a
newly installed device.
1.
Run the Computer Setup (F10) Utility.
2.
If the system still does not recognize the new device,
verify that the device is listed in the Computer Setup
(F10) Utility. If it is listed, the probable cause is a driver
problem. If it is not listed, the probable cause is a
hardware problem.
3.
If this drive is newly installed, enter
Setup
and try
adding a POST delay under
Advanced>Power-On
.
Drive responds slowly
immediately after power-up.
Run the Computer Setup (F10) utility, and then increase
the POST Delay in
Advanced>Power-On Options
.
Nonsystem disk or NTLDR missing
message.
System is trying to start from a
nonbootable diskette.
Remove the diskette from the diskette drive.
System is trying to start from a
damaged hard drive.
1.
Insert a bootable diskette into the diskette drive and
restart the workstation.
2.
If the hard drive is still inaccessible and MBR Security
is enabled, try restoring the previously saved
MBR image by entering
Setup
, and then selecting
Security>Restore Master Boot Record
.
System files missing or not
properly installed.
1.
Insert a bootable system diskette and restart.
2.
Verify that the hard drive is partitioned and formatted.
3.
Install the system files for the appropriate operating
system, if necessary.
Hard drive boot disabled in
Computer Setup.
Run the Computer Setup (F10) Utility, and then enable the
hard drive entry in the
Storage>Boot Order
list.
Workstation will not start.
Hard drive is damaged.
Replace the hard drive.
Solving display problems
Table 5-6
Display problems
Problem
Cause
Solution
Blank screen (no video).
The cable connections are not
correct.
Verify the cable connections from the monitor to the
workstation and to a working electrical outlet.
The monitor is off.
Switch the monitor on (LED is on). You might need to refer
to the monitor manual for an explanation of the LED
signals.
Screen blanking utility installed
or energy saver features
enabled.
Press any key or press the mouse button, and, if set, enter
your password.
System ROM is bad; system is
running in FailSafe Boot Block
mode (indicated by 8 beeps).
Reflash the ROM using a SoftPaq. (See
Failsafe Boot
Block ROM
section in Chapter 3.)
Fixed-sync monitor does not
sync at the resolution
specified.
Be sure that the monitor can accept the same horizontal
scan rate as the resolution specified.
Computer is in Hibernate
mode.
Press the power button to resume from Hibernate mode.
Table 5-5
Hard drive problems (continued)
114
Chapter 5
System diagnostics and troubleshooting
ENWW