HP Xw6600 HP xw6600 Workstation Service and Technical Reference Guide - Page 130

Solving network problems, The following table provides fixes for common network problems., - reviews

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Table 5-11 Hardware installation problems (continued) Problem Cause Solution configuration, you do not accept them. A PnP board might not automatically configure when added if the default configuration conflicts with other devices. Use Windows XP Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict. You can also use the Computer Setup (F10) Utility to reconfigure or disable devices to resolve the resource conflict. Device hardware is not properly jumpered or otherwise configured. Read the device-specific configuration information and check for incorrect settings or conflicts with other devices already installed in the system. Workstation does not start. Wrong memory modules were 1. used in the upgrade, or memory modules were installed in the wrong location. 2. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. Observe the beeps and LEDs on the front of the workstation. Refer to POST error messages on page 129 to determine possible causes. PCI Express power cable might be plugged into the wrong connector on the system board. Connect the auxiliary PCI Express power cable to the PCI Express card. Solving network problems The following table provides fixes for common network problems. Table 5-12 Network problems Problem Cause Solution Wake-on-LAN feature is not functioning. Wake-on-LAN is not enabled. Use the network control application to enable Wake-onLAN. Network driver does not detect Network controller is disabled. network controller. Run the Computer Setup (F10) Utility to enable network controller. Incorrect network driver. Obtain the latest driver from http://welcome.hp.com/ country/us/en/support.html. Network status link light does not No active network is detected. illuminate or never flashes. The network status light does not Network controller is not set up flash when there is network properly. activity. Verify cabling and network equipment for proper connection. Use the network control application to verify that the device is working properly. Network driver is not properly loaded. Reinstall network drivers. System cannot auto sense the network. Disable auto sensing capabilities and force the system into the correct operating mode. Diagnostics reports a failure. The cable is not securely connected. Be sure that both ends of the data cable are securely connected. The cable is attached to the incorrect connector. Be sure that the cable is attached to the correct connector. 120 Chapter 5 System diagnostics and troubleshooting ENWW

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Problem
Cause
Solution
configuration, you do not
accept them.
A PnP board might not
automatically configure when
added if the default
configuration conflicts with
other devices.
Use Windows XP Device Manager to deselect the
automatic settings for the board and choose a basic
configuration that does not cause a resource conflict. You
can also use the Computer Setup (F10) Utility to
reconfigure or disable devices to resolve the resource
conflict.
Device hardware is not
properly jumpered or
otherwise configured.
Read the device-specific configuration information and
check for incorrect settings or conflicts with other devices
already installed in the system.
Workstation does not start.
Wrong memory modules were
used in the upgrade, or
memory modules were
installed in the wrong location.
1.
Review the documentation that came with the system
to determine if you are using the correct memory
modules and to verify the proper installation.
2.
Observe the beeps and LEDs on the front of the
workstation. Refer to
POST error messages
on page
129
to determine possible causes.
PCI Express power cable
might be plugged into the
wrong connector on the
system board.
Connect the auxiliary PCI Express power cable to the PCI
Express card.
Solving network problems
The following table provides fixes for common network problems.
Table 5-12
Network problems
Problem
Cause
Solution
Wake-on-LAN feature is not
functioning.
Wake-on-LAN is not enabled.
Use the network control application to enable Wake-on-
LAN.
Network driver does not detect
network controller.
Network controller is disabled.
Run the Computer Setup (F10) Utility to enable network
controller.
Incorrect network driver.
Obtain the latest driver from
country/us/en/support.html
.
Network status link light does not
illuminate or never flashes.
The network status light does not
flash when there is network
activity.
No active network is detected.
Verify cabling and network equipment for proper
connection.
Network controller is not set up
properly.
Use the network control application to verify that the
device is working properly.
Network driver is not properly
loaded.
Reinstall network drivers.
System cannot auto sense the
network.
Disable auto sensing capabilities and force the system
into the correct operating mode.
Diagnostics reports a failure.
The cable is not securely
connected.
Be sure that both ends of the data cable are securely
connected.
The cable is attached to the
incorrect connector.
Be sure that the cable is attached to the correct connector.
Table 5-11
Hardware installation problems (continued)
120
Chapter 5
System diagnostics and troubleshooting
ENWW