HP Xw6600 HP xw6600 Workstation Service and Technical Reference Guide - Page 132

Solving processor problems, Solving DVD problems - workstation memory

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Table 5-13 Memory problems Problem Cause Solution System does not boot (or does not function properly) after installing additional memory modules. A memory module is not the correct type or speed or the new memory module is not seated properly. Replace module with the correct, industry-standard device for the workstation. On some models, ECC and nonECC memory modules cannot be mixed. Out of memory error. Memory configuration might not be set up correctly. Verify proper workstation memory configuration. (See the Memory section in Chapter 4..) You have run out of memory to Review the application documentation to determine the run the application. memory requirements. Memory count during POST is wrong. The memory modules might not be installed correctly. Verify that the memory modules have been installed correctly and that proper modules are used. Insufficient memory error during operation. Too many Terminate and Stay Delete any TSRs that you do not need. Resident (TSR) programs are installed. You have run out of memory Verify the memory requirements for the application or add for the application. more memory to the workstation. Power LED flashes red 5 times Memory is installed incorrectly 1. (once every second), followed by a or is bad. 2-second pause, and then the 2. workstation beeps 5 times. 3. Reseat DIMMs. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. 4. Replace the system board. Solving processor problems Table 5-14 Processor problems Problem Cause Poor performance is experienced. Processor is hot. Power LED is red and stays on. Processor is not seated properly or not installed. Solution 1. Be sure the airflow to the workstation is not blocked. 2. Be sure the fans are connected and working properly (some fans only operate when needed). 3. Be sure the processor heatsink is installed properly. 1. Verify that the processor is present. 2. Reseat the processor. Solving DVD problems Table 5-15 DVD problems Problem System does not boot from DVD drive. Cause Solution The DVD boot is not enabled through the Computer Setup (F10) Utility. Run the Computer Setup (F10) Utility and enable booting to removable media and verify boot order settings. Nonbootable CD in drive. Try a bootable CD in the drive. 122 Chapter 5 System diagnostics and troubleshooting ENWW

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Table 5-13
Memory problems
Problem
Cause
Solution
System does not boot (or does not
function properly) after installing
additional memory modules.
A memory module is not the
correct type or speed or the
new memory module is not
seated properly.
Replace module with the correct, industry-standard device
for the workstation.
On some models, ECC and nonECC memory modules
cannot be mixed.
Out of memory error.
Memory configuration might
not be set up correctly.
Verify proper workstation memory configuration. (See the
Memory
section in Chapter 4..)
You have run out of memory to
run the application.
Review the application documentation to determine the
memory requirements.
Memory count during POST is
wrong.
The memory modules might
not be installed correctly.
Verify that the memory modules have been installed
correctly and that proper modules are used.
Insufficient memory error during
operation.
Too many Terminate and Stay
Resident (TSR) programs are
installed.
Delete any TSRs that you do not need.
You have run out of memory
for the application.
Verify the memory requirements for the application or add
more memory to the workstation.
Power LED flashes red 5 times
(once every second), followed by a
2-second pause, and then the
workstation beeps 5 times.
Memory is installed incorrectly
or is bad.
1.
Reseat DIMMs.
2.
Replace DIMMs one at a time to isolate the faulty
module.
3.
Replace third-party memory with HP memory.
4.
Replace the system board.
Solving processor problems
Table 5-14
Processor problems
Problem
Cause
Solution
Poor performance is experienced.
Processor is hot.
1.
Be sure the airflow to the workstation is not blocked.
2.
Be sure the fans are connected and working properly
(some fans only operate when needed).
3.
Be sure the processor heatsink is installed properly.
Power LED is red and stays on.
Processor is not seated
properly or not installed.
1.
Verify that the processor is present.
2.
Reseat the processor.
Solving DVD problems
Table 5-15
DVD problems
Problem
Cause
Solution
System does not boot from DVD
drive.
The DVD boot is not enabled
through the Computer Setup
(F10) Utility.
Run the Computer Setup (F10) Utility and enable booting
to removable media and verify boot order settings.
Nonbootable CD in drive.
Try a bootable CD in the drive.
122
Chapter 5
System diagnostics and troubleshooting
ENWW