HP Xw6600 HP xw6600 Workstation Service and Technical Reference Guide - Page 128

Solving keyboard and mouse problems, Solving front panel component problems, Table 5-9

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Table 5-8 Printer problems (continued) Problem Cause Printer memory might be overloaded. Printer is offline. The printer might be out of paper. Solution Reset the printer by turning it off for one minute, then turn it back on. 1. Verify that the paper tray and refill it if it is empty. 2. Select Online. Solving keyboard and mouse problems Table 5-9 Keyboard and mouse problems Problem Cause Solution Keyboard commands and typing are not recognized by the workstation. Keyboard connector is not properly connected. 1. Power off the workstation. 2. Reconnect the keyboard to the back of the workstation and restart the workstation. Program in use has stopped Shut down the workstation using the mouse, and then responding to commands. restart the workstation. Keyboard is defective. Replace the keyboard. Keyboard key is stuck down. Remove any debris from the keyboard. Workstation is in Hibernate mode. Press the power button to resume from Hibernate mode. Cursor will not move using the arrow keys on the keypad. The Num Lock key might be on. Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled or enabled in the Computer Setup (F10) Utility. Mouse does not respond to movement or is too slow. Mouse connector is not properly plugged into the back of the workstation. 1. Shut down the workstation using the keyboard. 2. Plug the mouse connector into the PS/2 mouse connector slot in the workstation, and then restart the workstation. Program in use has stopped Shut down the workstation using the keyboard and then responding to commands. restart the workstation. Mouse is defective. Replace the mouse. Workstation is in Standby mode. Press the power button to resume from Standby mode. Mouse only moved vertically or horizontally, or the movement is jerky. Mouse rollerball is dirty. Remove the rollerball cover from the bottom of the mouse, clean it, and then replace cover. Solving front panel component problems If you are experiencing problems with one of the front panel ports, you might be able to try your device in the corresponding port on the back side of the computer. If this does not fix the problem, or you must use the front panel ports, continue troubleshooting. Some problems in this section are also discussed in other troubleshooting suggestions in this chapter. 118 Chapter 5 System diagnostics and troubleshooting ENWW

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Problem
Cause
Solution
Printer memory might be
overloaded.
Reset the printer by turning it off for one minute, then turn
it back on.
Printer is offline.
The printer might be out of
paper.
1.
Verify that the paper tray and refill it if it is empty.
2.
Select
Online
.
Solving keyboard and mouse problems
Table 5-9
Keyboard and mouse problems
Problem
Cause
Solution
Keyboard commands and typing
are not recognized by the
workstation.
Keyboard connector is not
properly connected.
1.
Power off the workstation.
2.
Reconnect the keyboard to the back of the
workstation and restart the workstation.
Program in use has stopped
responding to commands.
Shut down the workstation using the mouse, and then
restart the workstation.
Keyboard is defective.
Replace the keyboard.
Keyboard key is stuck down.
Remove any debris from the keyboard.
Workstation is in Hibernate
mode.
Press the power button to resume from Hibernate mode.
Cursor will not move using the
arrow keys on the keypad.
The
Num Lock
key might be
on.
Press the
Num Lock
key. The Num Lock light should not
be on if you want to use the arrow keys. The
Num Lock
key
can be disabled or enabled in the Computer Setup (F10)
Utility.
Mouse does not respond to
movement or is too slow.
Mouse connector is
not properly plugged into the
back of the workstation.
1.
Shut down the workstation using the keyboard.
2.
Plug the mouse connector into the PS/2 mouse
connector slot in the workstation, and then restart the
workstation.
Program in use has stopped
responding to commands.
Shut down the workstation using the keyboard and then
restart the workstation.
Mouse is defective.
Replace the mouse.
Workstation is in Standby
mode.
Press the power button to resume from Standby mode.
Mouse only moved vertically or
horizontally, or the movement is
jerky.
Mouse rollerball is dirty.
Remove the rollerball cover from the bottom of the mouse,
clean it, and then replace cover.
Solving front panel component problems
If you are experiencing problems with one of the front panel ports, you might be able to try your device
in the corresponding port on the back side of the computer. If this does not fix the problem, or you must
use the front panel ports, continue troubleshooting.
Some problems in this section are also discussed in other troubleshooting suggestions in this chapter.
Table 5-8
Printer problems (continued)
118
Chapter 5
System diagnostics and troubleshooting
ENWW