HP HD Pro 2 User Guide - Page 185

how do I create and retrieve data files for support and, debugging?

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you are here: welcome how do I...? create data files for support and debugging HP Pro Scanner how do I...? the problem is... alphabetical index how do I create and retrieve data files for support and debugging? Your system contains functions for creating data files that can be helpful for debugging errors. In a typical case, these files can be created by users who then send them to their support service for debugging. To access the varrious dubugging file creation options: Setup tab > > System > Advanced > Troubleshooting SCANdump: You can create data files for debugging problems with the scanner device through the SCANdump option. Print to File: You can help debuggng of print output problems by redirecting your print output data to a file with the Print to File option. Print Screen: You can also save the image of your screen for conveying the user inteferface settings or error messages by using the Print Screen button. Export Log Files: For retrieving the data files for support and debugging. After using the options above, the debugging output files will reside in a protected area and must be exported in order for you to access them. Press the Export Log Files button to export the files to your D:\Images folder or USB drive. to create scanner a data file (scandump) ... 1. Press Setup Tab > > System > Advanced 2. Enter the Administrator password if prompted by the system. 3. Press the Troubleshooting button. 4. Press the SCANdump button. This starts the SCANdump program. 5. The SCANdump program creates a data file scandump.con that contains light profile data, error logs and statistics about the scanner's activity. 6. Press the Export Log Files button to export the files to your D:\Images folder or to a USB drive.

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you are here:
welcome
how do I...?
create data files for support and debugging
HP Pro Scanner
how do I...?
the problem is...
alphabetical index
how do I create and retrieve data files for support and
debugging?
Your system contains functions for creating data files that can be
helpful for debugging errors. In a typical case, these files can be
created by users who then send them to their support service for
debugging.
To access the varrious dubugging file creation options:
Setup tab >
> System > Advanced > Troubleshooting
SCANdump:
You can create data files for debugging
problems with
the
scanner
device through the
SCANdump option
.
Print to File
: You can help debuggng of
print output
problems
by
redirecting your print output data to a file with the
Print to File
option.
Print Screen:
You can also save the
image of your screen
for
conveying the user inteferface settings or error messages by using
the
Print Screen
button.
Export Log Files:
For retrieving the data files for support and
debugging.
After using the options above, the debugging output
files will reside in a protected area and must be exported in order for
you to access them. Press the
Export Log
Files
button to export the
files to your D:\Images folder or USB drive.
to create scanner a data file (scandump) ...
1. Press Setup Tab >
> System > Advanced
2. Enter the Administrator password if prompted by the system.
3. Press the Troubleshooting button.
4. Press the
SCANdump
button. This starts the SCANdump
program.
5. The SCANdump program creates a data file scandump.con that
contains light profile data, error logs and statistics about the
scanner's activity.
6. Press the
Export Log Files
button to export the files to your
D:\Images folder or to a USB drive.