HP StorageWorks 2/16V Brocade Fabric OS Message Reference Guide (53-1000242-01 - Page 53

Other Industry Resources For additional resource information, visit the Technical Committee T11 Web site. This Web site provides interface standards for high-performance and mass storage applications for Fibre Channel, storage management, and other applications: http://www.t11.org For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web site: http://www.fibrechannel.org Getting Technical Help Contact your switch support supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information available: 1. General Information • Technical Support contract number, if applicable • Switch model • Switch operating system version • Error numbers and messages received • supportSave command output • Detailed description of the problem and specific questions • Description of any troubleshooting steps already performed and results • Serial console and telnet session logs • syslog message logs 2. Switch Serial Number The switch serial number and corresponding bar code are provided on the serial number label, as shown here: : *FT00X0054E9 FT00X0054E9 The serial number label is located as follows: • SilkWorm 200E switches: nonport side of chassis. • SilkWorm 3250, 3850, 3900, 4100, 4900, and 7500 switches: Bottom of chassis. • SilkWorm 24000, and 48000 directors: Inside the front of the chassis, on the wall to the left of the ports. 3. World Wide Name (WWN) • SilkWorm 200E, 3250, 3850, 3900, 4100, 4900, 7500 switches and SilkWorm 24000, and 48000 directors: Provide the license ID. Use the licenseIdShow command to display the license ID. Fabric OS Message Reference liii Publication Number: 53-1000242-01