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HP StorageWorks 2/16V Brocade Fabric OS Message Reference Guide (53-1000242-01 - Page 67

Gathering Information About the Problem, Support

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Responding to a System Message 1 • Recommended action • Message severity Gathering Information About the Problem Common steps and questions to ask yourself when troubleshooting a system message are as follows: 1. What is the current Fabric OS level? 2. What is the switch hardware version? 3. Is the switch operational? 4. Assess impact and urgency: - Is the switch down? - Is it a standalone switch? - How large is the fabric? - Is the fabric redundant? 5. Run the errDump command on each logical switch. 6. Run supportFtp (as needed) to set up automatic FTP transfers, and then run the supportSave command. 7. Document the sequence of events by answering the following questions: - What happened just prior to the problem? - Is the problem repeatable? - If so, what are the steps to produce the problem? - What configuration was in place when the problem occurred? 8. Did a failover occur? 9. Was security enabled? 10. Was POST enabled? 11. Are serial port (console) logs available? 12. Which CP was master? (only applicable to the SilkWorm 12000, 24000, or 48000) 13. What and when were the last actions or changes made to the system? Support There are a number of files created to help support personnel to troubleshoot and diagnose a problem This section describes those files and how to access and/or save the information for support personnel. Fabric OS Message Reference Publication Number: 53-1000242-01 1-13

Section	Page
Contents	5
About This Document	5
Chapter 1 Introduction to System Messages	5
Section I RASLog Messages	6
Chapter 2 AUTH System Messages	6
Chapter 3 BL System Messages	7
Chapter 4 BLL System Messages	8
Chapter 5 BM System Messages	8
Chapter 6 CDR System Messages	9
Chapter 7 CER System Messages	9
Chapter 8 CONF System Messages	9
Chapter 9 EM System Messages	9
Chapter 10 EVMD System Messages	11
Chapter 11 FABR System Messages	11
Chapter 12 FABS System Messages	12
Chapter 13 FBC System Messages	12
Chapter 14 FCIP System Messages	12
Chapter 15 FCMC System Messages	12
Chapter 16 FCPD System Messages	12
Chapter 17 FCPH System Messages	13
Chapter 18 FCR System Messages	13
Chapter 19 FICU System Messages	15
Chapter 20 FKLB System Messages	15
Chapter 21 FLOD System Messages	15
Chapter 22 FSPF System Messages	15
Chapter 23 FSS System Messages	16
Chapter 24 FSSM System Messages	16
Chapter 25 FW System Messages	16
Chapter 26 HAM System Messages	24
Chapter 27 HAMK System Messages	24
Chapter 28 HIL System Messages	24
Chapter 29 HLO System Messages	25
Chapter 30 HMON System Messages	25
Chapter 31 HTTP System Messages	26
Chapter 32 IBPD System Messages	26
Chapter 33 ICPD System Messages	26
Chapter 34 IPS System Messages	26
Chapter 35 ISCS System Messages	26
Chapter 36 ISNS System Messages	27
Chapter 37 KSWD System Messages	27
Chapter 38 KTRC System Messages	27
Chapter 39 LOG System Messages	27
Chapter 40 LSDB System Messages	27
Chapter 41 MFIC System Messages	28
Chapter 42 MPTH System Messages	28
Chapter 43 MQ System Messages	28
Chapter 44 MS System Messages	28
Chapter 45 NBFS System Messages	28
Chapter 46 NS System Messages	29
Chapter 47 PDM System Messages	29
Chapter 48 PDTR System Messages	29
Chapter 49 PLAT System Messages	29
Chapter 50 PORT System Messages	30
Chapter 51 PS System Messages	30
Chapter 52 PSWP System Messages	30
Chapter 53 RAS System Messages	30
Chapter 54 RCS System Messages	30
Chapter 55 RPCD System Messages	31
Chapter 56 RTWR System Messages	31
Chapter 57 SCN System Messages	31
Chapter 58 SEC System Messages	31
Chapter 59 SNMP System Messages	37
Chapter 60 SS System Messages	37
Chapter 61 SULB System Messages	37
Chapter 62 SWCH System Messages	38
Chapter 63 SYSC System Messages	38
Chapter 64 SYSM System Messages	38
Chapter 65 TRCE System Messages	39
Chapter 66 TRCK System Messages	39
Chapter 67 TS System Messages	39
Chapter 68 UCST System Messages	40
Chapter 69 UPTH System Messages	40
Chapter 70 USWD System Messages	40
Chapter 71 WEBD System Messages	40
Chapter 72 ZOLB System Messages	40
Chapter 73 ZONE System Messages	40
Section II Audit Log Messages	42
Chapter 74 AUDIT AUTH System Messages	42
Chapter 75 AUDIT CONF System Messages	42
Chapter 76 AUDIT HTTP System Messages	42
Chapter 77 AUDIT SEC System Messages	42
Chapter 78 AUDIT SNMP System Messages	43
Chapter 79 AUDIT SULB System Messages	43
Chapter 80 AUDIT ZONE System Messages	44
About This Document	47
Introduction to System Messages	55
Overview of System Messages	55
System Message Log	55
System Logging Daemon (syslogd)	56
System Console	57
Port Logs	57
Viewing and Configuring System Message Logs	58
Viewing System Messages from Web Tools	60
Dumping System Messages	60
Viewing the System Messages with Page Breaks	61
Clearing the System Message Log	61
Reading a RAS System Message	62
Audit Event Messages	63
Message Severity Levels	66
Responding to a System Message	66
Looking Up a System Message	66
Gathering Information About the Problem	67
Support	67
Panic Dump and Core Dump Files	68
Trace Dumps	68
supportSave Command	68
System Module Descriptions	69
Section	75
RASLog Messages	75
AUTH System Messages	79
AUTH-1001	79
Message	79
Probable Cause	79
Recommended Action	79
Severity	79
AUTH-1002	79
Message	79
Probable Cause	79
Recommended Action	79
Severity	79
AUTH-1003	79
Message	79
Probable Cause	80
Recommended Action	80
Severity	80
AUTH-1004	80
Message	80
Probable Cause	80
Recommended Action	80
Severity	80
AUTH-1005	80
Message	80
Probable Cause	80
Recommended Action	80
Severity	80
AUTH-1006	80
Message	80
Probable Cause	81
Recommended Action	81
Severity	81
AUTH-1007	81
Message	81
Probable Cause	81
Recommended Action	81
Severity	81
AUTH-1008	81
Message	81
Probable Cause	81
Recommended Action	81
Severity	81
AUTH-1010	81
Message	81
Probable Cause	82
Recommended Action	82
Severity	82
AUTH-1011	82
Message	82
Probable Cause	82
Recommended Action	82
Severity	82
AUTH-1012	82
Message	82
Probable Cause	82
Recommended Action	82
Severity	82
AUTH-1013	83
Message	83
Probable Cause	83
Recommended Action	83
Severity	83
AUTH-1014	83
Message	83
Probable Cause	83
Recommended Action	83
Severity	83
AUTH-1017	83
Message	83
Probable Cause	83
Recommended Action	84
Severity	84
AUTH-1018	84
Message	84
Probable Cause	84
Recommended Action	84
Severity	84
AUTH-1020	84
Message	84
Probable Cause	84
Recommended Action	84
Severity	84
AUTH-1022	85
Message	85
Probable Cause	85
Recommended Action	85
Severity	85
AUTH-1023	85
Message	85
Probable Cause	85
Recommended Action	85
Severity	85
AUTH-1025	86
Message	86
Probable Cause	86
Recommended Action	86
Severity	86
AUTH-1027	86
Message	86
Probable Cause	86
Recommended Action	86
Severity	86
AUTH-1028	86
Message	86
Probable Cause	87
Recommended Action	87
Severity	87
AUTH-1029	87
Message	87
Probable Cause	87
Recommended Action	87
Severity	87
AUTH-1030	87
Message	87
Probable Cause	87
Recommended Action	87
Severity	88
AUTH-1031	88
Message	88
Probable Cause	88
Recommended Action	88
Severity	88
AUTH-1032	88
Message	88
Probable Cause	88
Recommended Action	88
Severity	88
AUTH-1033	89
Message	89
Probable Cause	89
Recommended Action	89
Severity	89
AUTH-1034	89
Message	89
Probable Cause	89
Recommended Action	89
Severity	89
AUTH-1035	89
Message	89
Probable Cause	89
Recommended Action	89
Severity	90
AUTH-1036	90
Message	90
Probable Cause	90
Recommended Action	90
Severity	90
AUTH-1037	90
Message	90
Probable Cause	90
Recommended Action	90
Severity	90
AUTH-1038	91
Message	91
Probable Cause	91
Recommended Action	91
Severity	91
BL System Messages	93
BL-1000	93
Message	93
Probable Cause	93
Recommended Action	93
Severity	93
BL-1001	93
Message	93
Probable Cause	93
Recommended Action	93
Severity	93
BL-1002	93
Message	93
Probable Cause	94
Recommended Action	94
Severity	94
BL-1003	94
Message	94
Probable Cause	94
Recommended Action	94
Severity	94
BL-1004	94
Message	94
Probable Cause	94
Recommended Action	94
Severity	94
BL-1006	95
Message	95
Probable Cause	95
Recommended Action	95
Severity	95
BL-1007	95
Message	95
Probable Cause	95
Recommended Action	95
Severity	95
BL-1008	95
Message	95
Probable Cause	95
Recommended Action	95
Severity	96
BL-1009	96
Message	96
Probable Cause	96
Recommended Action	96
Severity	96
BL-1010	96
Message	96
Probable Cause	96
Recommended Action	96
Severity	96
BL-1011	96
Message	96
Probable Cause	97
Recommended Action	97
Severity	97
BL-1012	97
Message	97
Probable Cause	97
Recommended Action	97
Severity	97
BL-1013	97
Message	97
Probable Cause	97
Recommended Action	98
Severity	98
BL-1014	98
Message	98
Probable Cause	98
Recommended Action	98
Severity	98
BL-1015	98
Message	98
Probable Cause	98
Recommended Action	98
Severity	99
BL-1016	99
Message	99
Probable Cause	99
Recommended Action	99
Severity	99
BL-1017	99
Message	99
Probable Cause	99
Recommended Action	99
Severity	99
BL-1018	100
Message	100
Probable Cause	100
Recommended Action	100
Severity	100
BL-1019	100
Message	100
Probable Cause	100
Recommended Action	100
Severity	100
BL-1020	100
Message	100
Probable Cause	100
Recommended Action	100
Severity	100
BL-1021	101
Message	101
Probable Cause	101
Recommended Action	101
Severity	101
BL-1022	101
Message	101
Probable Cause	101
Recommended Action	101
Severity	101
BL-1023	101
Message	101
Probable Cause	101
Recommended Action	102
Severity	102
BL-1024	102
Message	102
Probable Cause	102
Recommended Action	102
Severity	102
BL-1025	102
Message	102
Probable Cause	102
Recommended Action	102
Severity	102
BL-1026	102
Message	102
Probable Cause	102
Recommended Action	103
Severity	103
BL-1027	103
Message	103
Probable Cause	103
Recommended Action	103
Severity	103
BL-1028	103
Message	103
Probable Cause	103
Recommended Action	103
Severity	103
BL-1029	103
Message	103
Probable Cause	103
Recommended Action	104
Severity	104
BL-1030	104
Message	104
Probable Cause	104
Recommended Action	104
Severity	104
BL-1031	104
Message	104
Probable Cause	104
Recommended Action	104
Severity	104
BL-1032	104
Message	104
Probable Cause	105
Recommended Action	105
Severity	105
BL-1033	105
Message	105
Probable Cause	105
Recommended Action	105
Severity	105
BL-1034	105
Message	105
Probable Cause	105
Recommended Action	105
Severity	105
BL-1035	106
Message	106
Probable Cause	106
Recommended Action	106
Severity	106
BLL System Messages	107
BLL-1000	107
Message	107
Probable Cause	107
Recommended Action	108
Severity	108
BM System Messages	109
BM-1001	109
Message	109
Probable Cause	109
Recommended Action	109
Severity	109
BM-1002	109
Message	109
Probable Cause	109
Recommended Action	109
Severity	109
BM-1003	110
Message	110
Probable Cause	110
Recommended Action	110
Severity	110
BM-1004	110
Message	110
Probable Cause	110
Recommended Action	110
Severity	110
BM-1005	110
Message	110
Probable Cause	110
Recommended Action	110
Severity	111
BM-1006	111
Message	111
Probable Cause	111
Recommended Action	111
Severity	111
BM-1007	111
Message	111
Probable Cause	111
Recommended Action	111
Severity	111
BM-1008	111
Message	111
Probable Cause	111
Recommended Action	111
Severity	112
BM-1009	112
Message	112
Probable Cause	112
Recommended Action	112
Severity	112
BM-1054	112
Message	112
Probable Cause	112
Recommended Action	112
Severity	112
BM-1055	112
Message	112