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HP LaserJet 3200 HP LaserJet 3200 Series Product - (English) User Guide - Page 158

Problem Solving and Product Maintenance, Incoming fax, calls are not, being answered - service manual

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Problem Cause Solution Incoming fax The answer mode might be set to Manual. If the answer mode is set to Manual, the calls are not product never answers calls. You have to being answered by the product. answer the phone and start receiving the fax yourself. The rings to answer setting might not be set correctly. Check the rings to answer setting for your configuration. See "Setting answer mode and rings-to-answer" in the Getting Started Guide to determine which settings you need. The answer ring pattern feature might be Check the answer ring pattern feature to turned on, but you do not have the make sure it is set properly. See service, or you do have the service, and "Changing answer ring the feature is not set correctly. patterns.""Changing answer ring patterns" on page 91. The telephone cord might not be connected properly, or the telephone cord See "Connecting the phone line" in the is not working. Getting Started Guide to check the installation, or replace the telephone cord. The product might be out of paper, and the memory is full. Refill the paper input tray. The product prints faxes received to memory and resumes answering fax calls. There might be too many devices connected to the phone line. Try removing the last device connected and see if the product works. If not, keep removing devices and retrying. The phone line might not be working. Connect the product to a jack for another phone line. Connect a telephone to the outlet in place of the product and try to make a telephone call to make sure the phone line is working. Fax forwarding might be enabled. See "Using fax forwarding""Using fax forwarding" on page 87 to disable fax A voice messaging service might be forwarding. interfering with the product answering calls. Do one of the following: • Discontinue the messaging service. • Get a phone line dedicated to fax calls. • Set the product to answer in Manual mode. In Manual mode, you must start the fax receive process yourself. • Leave the product set to Automatic mode and lower the rings to answer for the product to a number below the rings to answer for the voice mail (see the Getting Started Guide for the limits in your country/region). The product will answer all incoming calls. 156 Chapter 8 - Problem Solving and Product Maintenance EN

Section	Page
Contents	7
1 About This Guide	13
Introduction	13
Using this guide with your product functionality	14
2 Getting to Know the Product	15
Introduction	15
What you can do with the product	16
When the product is directly connected to a computer	16
When the product is connected to a network	18
Identifying product components	20
Control panel lights and keys	20
Identifying hardware parts	23
Selecting print media	25
Selecting media to print	25
Selecting items for faxing, copying, or scanning	27
Loading print media	28
Loading print media to be faxed, copied, or scanned	28
Loading media to be printed	30
Selecting the output path	33
Features available only through the software	34
Using the HP LaserJet Director	34
Using the HP LaserJet Document Manager (Windows) or the HP LaserJet Workplace (Mac OS)	37
3 Managing General Default Settings, Logs, and Reports	39
Introduction	39
Changing general default settings	40
Changing the default paper size for the paper input tray	40
Changing sound volume	41
Changing the language on the display panel	43
Restoring factory defaults	43
Managing logs and reports	44
Printing the fax activity log	45
Setting the fax activity log to print automatically	46
Printing a fax call report	47
Setting when the fax call report prints	47
Including the first page of each fax on the fax call report	48
Printing a one-touch, speed-dial, and group- dial report	49
Printing the control panel menu structure	49
Printing a configuration report	50
Printing the block fax list	50
Printing a PCL font list	51
Printing a PostScript font list	51
Printing all fax reports	52
Printing a T.30 protocol trace report	52
Setting when the T.30 protocol trace report prints	53
4 Faxing	55
Introduction	55
Sending faxes	56
Sending faxes to one recipient	57
Quickly programming speed-dial codes or one-touch keys	57
Sending faxes to multiple recipients	59
Sending a fax at a future time	61
Redialing manually	62
Using the Contrast button to adjust the contrast for the current fax or copy job	63
Adjusting the resolution for the current job	64
Canceling the current fax job	66
Canceling a fax job using Fax Job Status	66
Receiving faxes	67
Receiving faxes when you hear fax tones	67
Reprinting faxes	68
Blocking or unblocking fax numbers	69
Advanced send fax features and settings	71
About speed-dial codes, one-touch keys, and group-dial codes	72
Programming speed-dial codes and one- touch keys	73
Programming a one-touch key for alternate long distance	75
Programming group-dial codes	76
Deleting all speed-dial codes, one-touch keys, and group-dials codes	78
Using Manual Dial	79
Sending a fax by dialing from a telephone	79
Inserting a pause or wait into a fax number	80
Using dialing characters	80
Changing the information in the fax header	81
Changing the default contrast and resolution for outgoing faxes	83
Selecting tone- or pulse-dialing mode	84
Changing how the product redials	85
Inserting a dial prefix	86
Changing the detect dial tone setting	87
Advanced receive fax features and settings	88
Using fax forwarding	89
Requesting a fax from another fax machine (polling)	90
Clearing faxes from memory	91
Changing how the product answers incoming faxes	92
Changing answer ring patterns	93
Enabling an extension phone	95
Changing the silence-detect mode	96
Changing autoreduction for incoming faxes	97
Enabling stamp received faxes	98
Setting error correction	99
Faxing using the software	100
Sending faxes from the software	100
Receiving faxes to your computer	101
Customizing your own fax cover sheet	102
5 Printing	105
Introduction	105
Printer drivers	106
Choosing a printer driver	106
Gaining access to the printer driver	107
Printer tasks	108
Printing on letterhead and envelopes	109
Printing on special media	111
Stopping a print job	113
Saving toner when printing drafts	113
Printing on both sides of paper	114
Printing multiple pages on one sheet of paper	116
Creating and using watermarks	116
Printer settings	117
Changing the resolution	117
Saving printer settings for different print jobs	118
Printing Tips	119
Tips for printing custom sizes	119
Tips for printing envelopes	119
Tips for printing labels	120
6 Copying	121
Introduction	121
Copying tasks	122
Making black and white copies	123
Making color copies	124
Using the Contrast button to adjust the contrast for the current fax or copy job	124
Adjusting copy quality for the current job	125
Reducing or enlarging copies for the current job	125
Default Copy Settings	127
Changing the default copy quality	128
Changing the default copy contrast	128
Changing the default copy size	129
Changing the default copy collation	130
Changing the default number of copies	131
7 Scanning	133
Introduction	133
Scanning basics	134
Scanning from the product software	135
Starting a scan	135
Working with scanned items	138
About OCR software	140
Scanning from the product control panel	141
Using the Scan key to scan	141
Adding or deleting scan destinations	142
Scanning with TWAIN-enabled software	144
Sending scanned items as e-mail attachments	145
Sending e-mail from the product	145
Sending e-mail in an alternative mode	147
8 Problem Solving and Product Maintenance	149
Introduction	149
General troubleshooting checklist	150
Resolving fax problems	151
Fax setup checklist	151
General fax problems	154
Sending fax problems	155
Receiving fax problems	157
Resolving printing problems	161
General printing problems	161
Printing problems when using MS-DOS	165
Resolving copying problems	166
Resolving scanning problems	168
Resolving paper feed problems	172
Clearing jams from the printer path areas	172
Clearing jams from the scanner path areas	179
Resolving image quality problems	183
Resolving control panel error messages	197
Common Macintosh problems	204
Problems in the Chooser	205
Printing errors	206
USB problems	206
Selecting an alternate PPD	208
Renaming the printer driver	209
Resolving PostScript Errors	209
Restoring the factory defaults	211
Uninstalling the software	212
Product Maintenance	213
Cleaning the print paper path	213
Cleaning the scanner path	215
Recalibrating the scanner	218
Managing HPLaserJet toner cartridges	218
Using Memory (DIMMs)	222
Installing a new document scanner separation pad	227
A Specifications	229
Introduction	229
Product specifications	230
Overall specifications	230
Faxing specifications	231
Printing specifications	231
Copying specifications	232
Scanning specifications	232
Paper specifications	233
Supported paper sizes	233
Paper weight equivalence table (approximate)	234
Transportation	235
Laser safety statement	235
FCC regulations	236
FCC part 68 requirements	237
Telephone consumer protection act (U.S.)	238
IC CS-03 requirements	239
Regulatory information for European Union countries	240
New Zealand Telecom Regulatory Notices	240
Declaration of conformity	241
Canadian DOC regulations	242
Environmental product stewardship program	242
Material safety data sheet	245
Battery Specifications	245
B Service and Support Information	247
Warranty information	247
Hewlett-Packard limited warranty statement	247
Obtaining hardware service	249
Returning the unit	249
Service information form	250
Software license agreement	251
HPCustomer Care	253
HPsales and service offices	255
Worldwide Hewlett-Packard Country/Region Sales and Service Offices	255
Ordering parts	259
Ordering software	261
Glossary	263

Match case Limit results 1 per page

156

Chapter 8 - Problem Solving and Product Maintenance

Incoming fax

calls are not

being answered

by the

product.

The answer mode might be set to Manual.

The rings to answer setting might not be

set correctly.

The answer ring pattern feature might be

turned on, but you do not have the

service, or you do have the service, and

the feature is not set correctly.

The telephone cord might not be

connected properly, or the telephone cord

is not working.

The product might be out of paper, and

the memory is full.

There might be too many devices

connected to the phone line.

The phone line might not be working.

Fax forwarding might be enabled.

A voice messaging service might be

interfering with the product answering

calls.

If the answer mode is set to Manual, the

product never answers calls. You have to

answer the phone and start receiving the

fax yourself.

Check the rings to answer setting for your

configuration. See “Setting answer mode

and rings-to-answer” in the

Getting

Started Guide

to determine which settings

you need.

Check the answer ring pattern feature to

make sure it is set properly. See

“Changing answer ring

patterns.”“Changing answer ring patterns”

on page 91.

See “Connecting the phone line” in the

Getting Started Guide

to check the

installation, or replace the telephone cord.

Refill the paper input tray. The product

prints faxes received to memory and

resumes answering fax calls.

Try removing the last device connected

and see if the product works. If not, keep

removing devices and retrying.

Connect the product to a jack for another

phone line. Connect a telephone to the

outlet in place of the product and try to

make a telephone call to make sure the

phone line is working.

See “Using fax forwarding”“Using fax

forwarding” on page 87 to disable fax

forwarding.

Do one of the following:

•

Discontinue the messaging service.

•

Get a phone line dedicated to fax calls.

•

Set the product to answer in Manual

mode. In Manual mode, you must start

the fax receive process yourself.

•

Leave the product set to Automatic

mode and lower the rings to answer for

the product to a number below the

rings to answer for the voice mail (see

the

Getting Started Guide

for the limits

in your country/region). The product will

answer

all

incoming calls.

Problem

Cause

Solution