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Message Cause Solution POWER FAIL RECOVERY. CHECKING SYSTEM The product has detected a power failure and is performing a self-test. The product should go back to the ready state on its own. If this message does not go away in a couple of minutes, disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable, and wait for the product to initialize. POWER FAIL RECOVERY. FAX SETTING RESET The product has detected a power failure Press ENTER/MENU to clear the error. and the last update to the fax settings was The product should go back to the ready corrupted. The product is resetting all fax state. settings back to the factory default settings. POWER FAIL RECOVERY. PRINTING FAXES The product has detected a power failure The product prints all of the received and is printing all of the faxes that it did faxes that it did not previously print. not previously print. Once the faxes are printed, the product will go back to the ready state. POWER FAIL RECOVERY. SEND:[FAX NUMBER] The product has detected a power failure The product resends the unsent faxes. and has also detected unsent faxes and Once the faxes are sent, the product will will try to resend them. go back to the ready state. POWER OFF. CHECK DIMM #[1-3] The DIMM in the indicated slot has failed. Turn off the product and check the indicated DIMM. PRINTER PAPER The product has detected that a jam has JAM occurred. CLEAR PAPER PATH Clear the jam. (See "Clearing jams from the printer path areas" on page 170.) The job should continue to print. If it does not, try reprinting the job. PRINTER DOOR OPEN OR NO TONER CARTRIDGE The printer door is open, or the toner cartridge is not installed properly. Make sure the printer door is closed. Check the toner cartridge for proper installation. See "To install the toner cartridge" in the Getting Started Guide for instructions. PRINTER PAPER The paper input tray is empty. TRAY IS EMPTY. ADD PAPER Load media. If media is already loaded, remove it. Check for and remove any jam, and then reload the paper stack in the paper input tray. PRINTER TRAY MISPICK. [ENTER] TO RESUME The print engine has failed to pick up a piece of media. Reload the paper in the paper input tray, and press ENTER/MENU to continue the job. 200 Chapter 8 - Problem Solving and Product Maintenance EN

Section	Page
Contents	7
1 About This Guide	13
Introduction	13
Using this guide with your product functionality	14
2 Getting to Know the Product	15
Introduction	15
What you can do with the product	16
When the product is directly connected to a computer	16
When the product is connected to a network	18
Identifying product components	20
Control panel lights and keys	20
Identifying hardware parts	23
Selecting print media	25
Selecting media to print	25
Selecting items for faxing, copying, or scanning	27
Loading print media	28
Loading print media to be faxed, copied, or scanned	28
Loading media to be printed	30
Selecting the output path	33
Features available only through the software	34
Using the HP LaserJet Director	34
Using the HP LaserJet Document Manager (Windows) or the HP LaserJet Workplace (Mac OS)	37
3 Managing General Default Settings, Logs, and Reports	39
Introduction	39
Changing general default settings	40
Changing the default paper size for the paper input tray	40
Changing sound volume	41
Changing the language on the display panel	43
Restoring factory defaults	43
Managing logs and reports	44
Printing the fax activity log	45
Setting the fax activity log to print automatically	46
Printing a fax call report	47
Setting when the fax call report prints	47
Including the first page of each fax on the fax call report	48
Printing a one-touch, speed-dial, and group- dial report	49
Printing the control panel menu structure	49
Printing a configuration report	50
Printing the block fax list	50
Printing a PCL font list	51
Printing a PostScript font list	51
Printing all fax reports	52
Printing a T.30 protocol trace report	52
Setting when the T.30 protocol trace report prints	53
4 Faxing	55
Introduction	55
Sending faxes	56
Sending faxes to one recipient	57
Quickly programming speed-dial codes or one-touch keys	57
Sending faxes to multiple recipients	59
Sending a fax at a future time	61
Redialing manually	62
Using the Contrast button to adjust the contrast for the current fax or copy job	63
Adjusting the resolution for the current job	64
Canceling the current fax job	66
Canceling a fax job using Fax Job Status	66
Receiving faxes	67
Receiving faxes when you hear fax tones	67
Reprinting faxes	68
Blocking or unblocking fax numbers	69
Advanced send fax features and settings	71
About speed-dial codes, one-touch keys, and group-dial codes	72
Programming speed-dial codes and one- touch keys	73
Programming a one-touch key for alternate long distance	75
Programming group-dial codes	76
Deleting all speed-dial codes, one-touch keys, and group-dials codes	78
Using Manual Dial	79
Sending a fax by dialing from a telephone	79
Inserting a pause or wait into a fax number	80
Using dialing characters	80
Changing the information in the fax header	81
Changing the default contrast and resolution for outgoing faxes	83
Selecting tone- or pulse-dialing mode	84
Changing how the product redials	85
Inserting a dial prefix	86
Changing the detect dial tone setting	87
Advanced receive fax features and settings	88
Using fax forwarding	89
Requesting a fax from another fax machine (polling)	90
Clearing faxes from memory	91
Changing how the product answers incoming faxes	92
Changing answer ring patterns	93
Enabling an extension phone	95
Changing the silence-detect mode	96
Changing autoreduction for incoming faxes	97
Enabling stamp received faxes	98
Setting error correction	99
Faxing using the software	100
Sending faxes from the software	100
Receiving faxes to your computer	101
Customizing your own fax cover sheet	102
5 Printing	105
Introduction	105
Printer drivers	106
Choosing a printer driver	106
Gaining access to the printer driver	107
Printer tasks	108
Printing on letterhead and envelopes	109
Printing on special media	111
Stopping a print job	113
Saving toner when printing drafts	113
Printing on both sides of paper	114
Printing multiple pages on one sheet of paper	116
Creating and using watermarks	116
Printer settings	117
Changing the resolution	117
Saving printer settings for different print jobs	118
Printing Tips	119
Tips for printing custom sizes	119
Tips for printing envelopes	119
Tips for printing labels	120
6 Copying	121
Introduction	121
Copying tasks	122
Making black and white copies	123
Making color copies	124
Using the Contrast button to adjust the contrast for the current fax or copy job	124
Adjusting copy quality for the current job	125
Reducing or enlarging copies for the current job	125
Default Copy Settings	127
Changing the default copy quality	128
Changing the default copy contrast	128
Changing the default copy size	129
Changing the default copy collation	130
Changing the default number of copies	131
7 Scanning	133
Introduction	133
Scanning basics	134
Scanning from the product software	135
Starting a scan	135
Working with scanned items	138
About OCR software	140
Scanning from the product control panel	141
Using the Scan key to scan	141
Adding or deleting scan destinations	142
Scanning with TWAIN-enabled software	144
Sending scanned items as e-mail attachments	145
Sending e-mail from the product	145
Sending e-mail in an alternative mode	147
8 Problem Solving and Product Maintenance	149
Introduction	149
General troubleshooting checklist	150
Resolving fax problems	151
Fax setup checklist	151
General fax problems	154
Sending fax problems	155
Receiving fax problems	157
Resolving printing problems	161
General printing problems	161
Printing problems when using MS-DOS	165
Resolving copying problems	166
Resolving scanning problems	168
Resolving paper feed problems	172
Clearing jams from the printer path areas	172
Clearing jams from the scanner path areas	179
Resolving image quality problems	183
Resolving control panel error messages	197
Common Macintosh problems	204
Problems in the Chooser	205
Printing errors	206
USB problems	206
Selecting an alternate PPD	208
Renaming the printer driver	209
Resolving PostScript Errors	209
Restoring the factory defaults	211
Uninstalling the software	212
Product Maintenance	213
Cleaning the print paper path	213
Cleaning the scanner path	215
Recalibrating the scanner	218
Managing HPLaserJet toner cartridges	218
Using Memory (DIMMs)	222
Installing a new document scanner separation pad	227
A Specifications	229
Introduction	229
Product specifications	230
Overall specifications	230
Faxing specifications	231
Printing specifications	231
Copying specifications	232
Scanning specifications	232
Paper specifications	233
Supported paper sizes	233
Paper weight equivalence table (approximate)	234
Transportation	235
Laser safety statement	235
FCC regulations	236
FCC part 68 requirements	237
Telephone consumer protection act (U.S.)	238
IC CS-03 requirements	239
Regulatory information for European Union countries	240
New Zealand Telecom Regulatory Notices	240
Declaration of conformity	241
Canadian DOC regulations	242
Environmental product stewardship program	242
Material safety data sheet	245
Battery Specifications	245
B Service and Support Information	247
Warranty information	247
Hewlett-Packard limited warranty statement	247
Obtaining hardware service	249
Returning the unit	249
Service information form	250
Software license agreement	251
HPCustomer Care	253
HPsales and service offices	255
Worldwide Hewlett-Packard Country/Region Sales and Service Offices	255
Ordering parts	259
Ordering software	261
Glossary	263

Match case Limit results 1 per page

200

Chapter 8 - Problem Solving and Product Maintenance

POWER FAIL

RECOVERY.

CHECKING

SYSTEM

The product has detected a power failure

and is performing a self-test.

The product should go back to the ready

state on its own. If this message does

not go away in a couple of minutes,

disconnect the power cable from the

product, wait at least 30 seconds, then

reconnect the power cable, and wait for

the product to initialize.

POWER FAIL

RECOVERY.

FAX SETTING

RESET

The product has detected

a power failure

and the last update to the fax settings was

corrupted. The product is resetting all fax

settings back to the factory default

settings.

Press

NTER

ENU

to clear the error.

The product should go back to the ready

state.

POWER FAIL

RECOVERY.

PRINTING

FAXES

The product has detected

a power failure

and is printing all of the faxes that it did

not previously print.

The product prints all of the received

faxes that it did not previously print.

Once the faxes are printed, the product

will go back to the ready state.

POWER FAIL

RECOVERY.

SEND:[FAX

NUMBER]

The product has detected a power failure

and has also detected unsent faxes and

will try to resend them.

The product resends the unsent faxes.

Once the faxes are sent, the product will

go back to the ready state.

POWER OFF.

CHECK DIMM

#[1-3]

The DIMM in the indicated slot has failed.

Turn off the product and check the

indicated DIMM.

PRINTER PAPER

JAM

CLEAR PAPER

PATH

The product has detected that a jam has

occurred.

Clear the jam. (See “Clearing jams from

the printer path areas” on page 170.)

The job should continue to print. If it

does not, try reprinting the job.

PRINTER DOOR

OPEN OR

NO TONER

CARTRIDGE

The printer door is open, or the toner

cartridge is not installed properly.

Make sure the printer door is closed.

Check the toner cartridge for proper

installation. See “To install the toner

cartridge” in the

Getting Started Guide

for instructions.

PRINTER PAPER

TRAY

IS EMPTY. ADD

PAPER

The paper input tray is empty.

Load media. If media is already loaded,

remove it. Check for and remove any

jam, and then reload the paper stack in

the paper input tray.

PRINTER TRAY

MISPICK.

[ENTER] TO

RESUME

The print engine has failed to pick up a

piece of media.

Reload the paper in the paper input tray,

and press

NTER

ENU

to continue the

job.

Message

Cause

Solution