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HP LaserJet 3200 HP LaserJet 3200 Series Product - (English) User Guide - Page 166

Resolving copying problems

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Resolving copying problems Problem See the table below to troubleshoot common copy problems. See also "Resolving image quality problems" on page 181 and "Resolving paper feed problems" on page 170. Cause Solution No parallel or If you are copying using the Document If you have a device such as an external USB port is Director or the HP LaserJet Director, the disk drive or switch box connected to the available, or the product must be directly connected to the parallel or USB port and want to continue parallel or USB computer's parallel or USB port. It cannot using it, you must install two parallel or port is being share the parallel or USB port with USB ports on your computer. shared by another device. another device. Documents stop feeding in the middle of copying. The maximum scannable page length is If there is a jam, see "Clearing jams from 35 inches (889 mm). If the page is longer, the scanner path areas" on page 177 and scanning stops at 35 inches (889 mm). resend the job. The minimum scannable page size is To remove the page, see "Clearing jams 2 by 3.5 inches (51 by 89 mm). If the item from the scanner path areas" on is too small, it can jam inside the scanner. page 177. A business card (2 by 3.5 inches; 51 by 89 To remove the page, see "Clearing jams mm) was fed using the wrong orientation. from the scanner path areas" on page 177. Then, see "To load special items" on page 27. Copies print on The page size might be set incorrectly. the wrong size media. Change the media size to the size you are copying. See "Changing the default paper size for the paper input tray" on page 38. Try reducing or enlarging the copies. See "Reducing or enlarging copies for the current job" on page 123. Only one copy The entire document to be copied must fit Use the HP LaserJet Director to make of a job printed, into memory, or only one copy prints. multiple copies of large documents. although -Or- multiple copies were specified. Break the job into smaller jobs containing fewer pages. 164 Chapter 8 - Problem Solving and Product Maintenance EN

Section	Page
Contents	7
1 About This Guide	13
Introduction	13
Using this guide with your product functionality	14
2 Getting to Know the Product	15
Introduction	15
What you can do with the product	16
When the product is directly connected to a computer	16
When the product is connected to a network	18
Identifying product components	20
Control panel lights and keys	20
Identifying hardware parts	23
Selecting print media	25
Selecting media to print	25
Selecting items for faxing, copying, or scanning	27
Loading print media	28
Loading print media to be faxed, copied, or scanned	28
Loading media to be printed	30
Selecting the output path	33
Features available only through the software	34
Using the HP LaserJet Director	34
Using the HP LaserJet Document Manager (Windows) or the HP LaserJet Workplace (Mac OS)	37
3 Managing General Default Settings, Logs, and Reports	39
Introduction	39
Changing general default settings	40
Changing the default paper size for the paper input tray	40
Changing sound volume	41
Changing the language on the display panel	43
Restoring factory defaults	43
Managing logs and reports	44
Printing the fax activity log	45
Setting the fax activity log to print automatically	46
Printing a fax call report	47
Setting when the fax call report prints	47
Including the first page of each fax on the fax call report	48
Printing a one-touch, speed-dial, and group- dial report	49
Printing the control panel menu structure	49
Printing a configuration report	50
Printing the block fax list	50
Printing a PCL font list	51
Printing a PostScript font list	51
Printing all fax reports	52
Printing a T.30 protocol trace report	52
Setting when the T.30 protocol trace report prints	53
4 Faxing	55
Introduction	55
Sending faxes	56
Sending faxes to one recipient	57
Quickly programming speed-dial codes or one-touch keys	57
Sending faxes to multiple recipients	59
Sending a fax at a future time	61
Redialing manually	62
Using the Contrast button to adjust the contrast for the current fax or copy job	63
Adjusting the resolution for the current job	64
Canceling the current fax job	66
Canceling a fax job using Fax Job Status	66
Receiving faxes	67
Receiving faxes when you hear fax tones	67
Reprinting faxes	68
Blocking or unblocking fax numbers	69
Advanced send fax features and settings	71
About speed-dial codes, one-touch keys, and group-dial codes	72
Programming speed-dial codes and one- touch keys	73
Programming a one-touch key for alternate long distance	75
Programming group-dial codes	76
Deleting all speed-dial codes, one-touch keys, and group-dials codes	78
Using Manual Dial	79
Sending a fax by dialing from a telephone	79
Inserting a pause or wait into a fax number	80
Using dialing characters	80
Changing the information in the fax header	81
Changing the default contrast and resolution for outgoing faxes	83
Selecting tone- or pulse-dialing mode	84
Changing how the product redials	85
Inserting a dial prefix	86
Changing the detect dial tone setting	87
Advanced receive fax features and settings	88
Using fax forwarding	89
Requesting a fax from another fax machine (polling)	90
Clearing faxes from memory	91
Changing how the product answers incoming faxes	92
Changing answer ring patterns	93
Enabling an extension phone	95
Changing the silence-detect mode	96
Changing autoreduction for incoming faxes	97
Enabling stamp received faxes	98
Setting error correction	99
Faxing using the software	100
Sending faxes from the software	100
Receiving faxes to your computer	101
Customizing your own fax cover sheet	102
5 Printing	105
Introduction	105
Printer drivers	106
Choosing a printer driver	106
Gaining access to the printer driver	107
Printer tasks	108
Printing on letterhead and envelopes	109
Printing on special media	111
Stopping a print job	113
Saving toner when printing drafts	113
Printing on both sides of paper	114
Printing multiple pages on one sheet of paper	116
Creating and using watermarks	116
Printer settings	117
Changing the resolution	117
Saving printer settings for different print jobs	118
Printing Tips	119
Tips for printing custom sizes	119
Tips for printing envelopes	119
Tips for printing labels	120
6 Copying	121
Introduction	121
Copying tasks	122
Making black and white copies	123
Making color copies	124
Using the Contrast button to adjust the contrast for the current fax or copy job	124
Adjusting copy quality for the current job	125
Reducing or enlarging copies for the current job	125
Default Copy Settings	127
Changing the default copy quality	128
Changing the default copy contrast	128
Changing the default copy size	129
Changing the default copy collation	130
Changing the default number of copies	131
7 Scanning	133
Introduction	133
Scanning basics	134
Scanning from the product software	135
Starting a scan	135
Working with scanned items	138
About OCR software	140
Scanning from the product control panel	141
Using the Scan key to scan	141
Adding or deleting scan destinations	142
Scanning with TWAIN-enabled software	144
Sending scanned items as e-mail attachments	145
Sending e-mail from the product	145
Sending e-mail in an alternative mode	147
8 Problem Solving and Product Maintenance	149
Introduction	149
General troubleshooting checklist	150
Resolving fax problems	151
Fax setup checklist	151
General fax problems	154
Sending fax problems	155
Receiving fax problems	157
Resolving printing problems	161
General printing problems	161
Printing problems when using MS-DOS	165
Resolving copying problems	166
Resolving scanning problems	168
Resolving paper feed problems	172
Clearing jams from the printer path areas	172
Clearing jams from the scanner path areas	179
Resolving image quality problems	183
Resolving control panel error messages	197
Common Macintosh problems	204
Problems in the Chooser	205
Printing errors	206
USB problems	206
Selecting an alternate PPD	208
Renaming the printer driver	209
Resolving PostScript Errors	209
Restoring the factory defaults	211
Uninstalling the software	212
Product Maintenance	213
Cleaning the print paper path	213
Cleaning the scanner path	215
Recalibrating the scanner	218
Managing HPLaserJet toner cartridges	218
Using Memory (DIMMs)	222
Installing a new document scanner separation pad	227
A Specifications	229
Introduction	229
Product specifications	230
Overall specifications	230
Faxing specifications	231
Printing specifications	231
Copying specifications	232
Scanning specifications	232
Paper specifications	233
Supported paper sizes	233
Paper weight equivalence table (approximate)	234
Transportation	235
Laser safety statement	235
FCC regulations	236
FCC part 68 requirements	237
Telephone consumer protection act (U.S.)	238
IC CS-03 requirements	239
Regulatory information for European Union countries	240
New Zealand Telecom Regulatory Notices	240
Declaration of conformity	241
Canadian DOC regulations	242
Environmental product stewardship program	242
Material safety data sheet	245
Battery Specifications	245
B Service and Support Information	247
Warranty information	247
Hewlett-Packard limited warranty statement	247
Obtaining hardware service	249
Returning the unit	249
Service information form	250
Software license agreement	251
HPCustomer Care	253
HPsales and service offices	255
Worldwide Hewlett-Packard Country/Region Sales and Service Offices	255
Ordering parts	259
Ordering software	261
Glossary	263

Match case Limit results 1 per page

164

Chapter 8 - Problem Solving and Product Maintenance

Resolving copying problems

See the table below to troubleshoot common copy problems.

See

also “Resolving image quality problems” on page 181 and “Resolving

paper feed problems” on page 170.

Problem

Cause

Solution

No parallel or

USB port is

available, or the

parallel or USB

port is being

shared by

another device.

If you are copying using the Document

Director or the HP LaserJet Director, the

product must be directly connected to the

computer’s parallel or USB port. It cannot

share the parallel or USB port with

another device.

If you have a device such as an external

disk drive or switch box connected to the

parallel or USB port and want to continue

using it, you must install two parallel or

USB ports on your computer.

Documents

stop feeding in

the middle of

copying.

The maximum scannable page length is

35 inches (889 mm). If the page is longer,

scanning stops at 35 inches (889 mm).

The minimum scannable page size is

2 by 3.5 inches (51 by 89 mm). If the item

is too small, it can jam inside the scanner.

A business card (2 by 3.5 inches; 51 by 89

mm) was fed using the wrong orientation.

If there is a jam, see “Clearing jams from

the scanner path areas” on page 177 and

resend the job.

To remove the page, see “Clearing jams

from the scanner path areas” on

page 177.

To remove the page, see “Clearing jams

from the scanner path areas” on

page 177. Then, see “To load special

items” on page 27.

Copies print on

the wrong size

media.

The page size might be set incorrectly.

Change the media size to the size you are

copying. See “Changing the default paper

size for the paper input tray” on page 38.

Try reducing or enlarging the copies. See

“Reducing or enlarging copies for the

current job” on page 123.

Only one copy

of a job printed,

although

multiple copies

were specified.

The entire document to be copied must fit

into memory, or only one copy prints.

Use the HP LaserJet Director to make

multiple copies of large documents.

-Or-

Break the job into smaller jobs containing

fewer pages.