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HP LaserJet 3200 HP LaserJet 3200 Series Product - (English) User Guide - Page 175

The product is, feeding, multiple sheets, or jams, frequently from, the paper input, tray or single

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Problem Cause Solution The product is Guides are not adjusted properly. feeding multiple sheets or jams frequently from the paper input tray or singlesheet input slot. Remove the media from the paper input tray or the single-sheet input slot. Tap the sides of the media stack together, then reinsert the stack. Or, reinsert the single sheet into the slot. Slide the guides against the sides of the stack in the paper input tray or against the single sheet in the single-sheet input slot to center the paper. Make sure the guides are not adjusted too tightly. Additional media was added to the paper input tray without unloading and straightening all of the media first. Remove all of the media from the paper input tray. Tap the sides of the media stack together, and then reinsert the paper. The paper input tray is too full. Remove some of the sheets. The paper input tray can hold up to 125 sheets of 20lb (75g/m2) bond weight paper (less for heavier paper) or up to 7 to 10 envelopes, depending on envelope construction and operating environment More than one sheet was placed in the single-sheet input slot. Place only one sheet at a time in the single-sheet input slot. If printing more than one sheet of the same type of media, use the paper input tray. The paper was poorly cut by the manufacturer and is sticking together. "Break" the ream of paper by curving it into an upside-down u-shape; this may effectively decrease multifeeds. You may also try turning the paper around to feed the opposite end first, or use a different type of paper. The paper does not meet HP's specifications for print media. Order HP's paper specification guide. To order, see Ordering parts (page 257). The output capacity was exceeded in the Do not allow more than 125 sheets of 20paper output bin or front paper output slot. lb (75 g/m2) bond weight paper (less for heavier paper) to fill the paper output bin. Do not allow media to stack up in front of the front paper output slot. The pick rollers are dirty and are not grabbing the paper. See "Cleaning the print paper path" on page 211. EN Resolving paper feed problems 173

Section	Page
Contents	7
1 About This Guide	13
Introduction	13
Using this guide with your product functionality	14
2 Getting to Know the Product	15
Introduction	15
What you can do with the product	16
When the product is directly connected to a computer	16
When the product is connected to a network	18
Identifying product components	20
Control panel lights and keys	20
Identifying hardware parts	23
Selecting print media	25
Selecting media to print	25
Selecting items for faxing, copying, or scanning	27
Loading print media	28
Loading print media to be faxed, copied, or scanned	28
Loading media to be printed	30
Selecting the output path	33
Features available only through the software	34
Using the HP LaserJet Director	34
Using the HP LaserJet Document Manager (Windows) or the HP LaserJet Workplace (Mac OS)	37
3 Managing General Default Settings, Logs, and Reports	39
Introduction	39
Changing general default settings	40
Changing the default paper size for the paper input tray	40
Changing sound volume	41
Changing the language on the display panel	43
Restoring factory defaults	43
Managing logs and reports	44
Printing the fax activity log	45
Setting the fax activity log to print automatically	46
Printing a fax call report	47
Setting when the fax call report prints	47
Including the first page of each fax on the fax call report	48
Printing a one-touch, speed-dial, and group- dial report	49
Printing the control panel menu structure	49
Printing a configuration report	50
Printing the block fax list	50
Printing a PCL font list	51
Printing a PostScript font list	51
Printing all fax reports	52
Printing a T.30 protocol trace report	52
Setting when the T.30 protocol trace report prints	53
4 Faxing	55
Introduction	55
Sending faxes	56
Sending faxes to one recipient	57
Quickly programming speed-dial codes or one-touch keys	57
Sending faxes to multiple recipients	59
Sending a fax at a future time	61
Redialing manually	62
Using the Contrast button to adjust the contrast for the current fax or copy job	63
Adjusting the resolution for the current job	64
Canceling the current fax job	66
Canceling a fax job using Fax Job Status	66
Receiving faxes	67
Receiving faxes when you hear fax tones	67
Reprinting faxes	68
Blocking or unblocking fax numbers	69
Advanced send fax features and settings	71
About speed-dial codes, one-touch keys, and group-dial codes	72
Programming speed-dial codes and one- touch keys	73
Programming a one-touch key for alternate long distance	75
Programming group-dial codes	76
Deleting all speed-dial codes, one-touch keys, and group-dials codes	78
Using Manual Dial	79
Sending a fax by dialing from a telephone	79
Inserting a pause or wait into a fax number	80
Using dialing characters	80
Changing the information in the fax header	81
Changing the default contrast and resolution for outgoing faxes	83
Selecting tone- or pulse-dialing mode	84
Changing how the product redials	85
Inserting a dial prefix	86
Changing the detect dial tone setting	87
Advanced receive fax features and settings	88
Using fax forwarding	89
Requesting a fax from another fax machine (polling)	90
Clearing faxes from memory	91
Changing how the product answers incoming faxes	92
Changing answer ring patterns	93
Enabling an extension phone	95
Changing the silence-detect mode	96
Changing autoreduction for incoming faxes	97
Enabling stamp received faxes	98
Setting error correction	99
Faxing using the software	100
Sending faxes from the software	100
Receiving faxes to your computer	101
Customizing your own fax cover sheet	102
5 Printing	105
Introduction	105
Printer drivers	106
Choosing a printer driver	106
Gaining access to the printer driver	107
Printer tasks	108
Printing on letterhead and envelopes	109
Printing on special media	111
Stopping a print job	113
Saving toner when printing drafts	113
Printing on both sides of paper	114
Printing multiple pages on one sheet of paper	116
Creating and using watermarks	116
Printer settings	117
Changing the resolution	117
Saving printer settings for different print jobs	118
Printing Tips	119
Tips for printing custom sizes	119
Tips for printing envelopes	119
Tips for printing labels	120
6 Copying	121
Introduction	121
Copying tasks	122
Making black and white copies	123
Making color copies	124
Using the Contrast button to adjust the contrast for the current fax or copy job	124
Adjusting copy quality for the current job	125
Reducing or enlarging copies for the current job	125
Default Copy Settings	127
Changing the default copy quality	128
Changing the default copy contrast	128
Changing the default copy size	129
Changing the default copy collation	130
Changing the default number of copies	131
7 Scanning	133
Introduction	133
Scanning basics	134
Scanning from the product software	135
Starting a scan	135
Working with scanned items	138
About OCR software	140
Scanning from the product control panel	141
Using the Scan key to scan	141
Adding or deleting scan destinations	142
Scanning with TWAIN-enabled software	144
Sending scanned items as e-mail attachments	145
Sending e-mail from the product	145
Sending e-mail in an alternative mode	147
8 Problem Solving and Product Maintenance	149
Introduction	149
General troubleshooting checklist	150
Resolving fax problems	151
Fax setup checklist	151
General fax problems	154
Sending fax problems	155
Receiving fax problems	157
Resolving printing problems	161
General printing problems	161
Printing problems when using MS-DOS	165
Resolving copying problems	166
Resolving scanning problems	168
Resolving paper feed problems	172
Clearing jams from the printer path areas	172
Clearing jams from the scanner path areas	179
Resolving image quality problems	183
Resolving control panel error messages	197
Common Macintosh problems	204
Problems in the Chooser	205
Printing errors	206
USB problems	206
Selecting an alternate PPD	208
Renaming the printer driver	209
Resolving PostScript Errors	209
Restoring the factory defaults	211
Uninstalling the software	212
Product Maintenance	213
Cleaning the print paper path	213
Cleaning the scanner path	215
Recalibrating the scanner	218
Managing HPLaserJet toner cartridges	218
Using Memory (DIMMs)	222
Installing a new document scanner separation pad	227
A Specifications	229
Introduction	229
Product specifications	230
Overall specifications	230
Faxing specifications	231
Printing specifications	231
Copying specifications	232
Scanning specifications	232
Paper specifications	233
Supported paper sizes	233
Paper weight equivalence table (approximate)	234
Transportation	235
Laser safety statement	235
FCC regulations	236
FCC part 68 requirements	237
Telephone consumer protection act (U.S.)	238
IC CS-03 requirements	239
Regulatory information for European Union countries	240
New Zealand Telecom Regulatory Notices	240
Declaration of conformity	241
Canadian DOC regulations	242
Environmental product stewardship program	242
Material safety data sheet	245
Battery Specifications	245
B Service and Support Information	247
Warranty information	247
Hewlett-Packard limited warranty statement	247
Obtaining hardware service	249
Returning the unit	249
Service information form	250
Software license agreement	251
HPCustomer Care	253
HPsales and service offices	255
Worldwide Hewlett-Packard Country/Region Sales and Service Offices	255
Ordering parts	259
Ordering software	261
Glossary	263

Match case Limit results 1 per page

Resolving paper feed problems

173

The product is

feeding

multiple sheets

or jams

frequently from

the paper input

tray or single-

sheet input

slot.

Guides are not adjusted properly.

Additional media was added to the paper

input tray without unloading and

straightening all of the media first.

The paper input tray is too full.

More than one sheet was placed in the

single-sheet input slot.

The paper was poorly cut by the

manufacturer and is sticking together.

The paper does not meet HP’s

specifications for print media.

The output capacity was exceeded in the

paper output bin or front paper output slot.

The pick rollers are dirty and are not

grabbing the paper.

Remove the media from the paper input

tray or the single-sheet input slot. Tap the

sides of the media stack together, then

reinsert the stack. Or, reinsert the single

sheet into the slot. Slide the guides

against the sides of the stack in the paper

input tray or against the single sheet in the

single-sheet input slot to center the paper.

Make sure the guides are not adjusted too

tightly.

Remove all of the media from the paper

input tray. Tap the sides of the media

stack together, and then reinsert the

paper.

Remove some of the sheets. The paper

input tray can hold up to 125 sheets of 20-

lb (75g/m

) bond weight paper (less for

heavier paper) or up to 7 to 10 envelopes,

depending on envelope construction and

operating environment

Place only one sheet at a time in the

single-sheet input slot. If printing more

than one sheet of the same type of media,

use the paper input tray.

“Break” the ream of paper by curving it

into an upside-down u-shape; this may

effectively decrease multifeeds. You may

also try turning the paper around to feed

the opposite end first, or use a different

type of paper.

Order HP’s paper specification guide. To

order, see Ordering parts (page 257).

Do not allow more than 125 sheets of 20-

lb (75 g/m

) bond weight paper (less for

heavier paper) to fill the paper output bin.

Do not allow media to stack up in front of

the front paper output slot.

See “Cleaning the print paper path” on

page 211.

Problem

Cause

Solution