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HP LaserJet 3200 HP LaserJet 3200 Series Product - (English) User Guide - Page 159

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Problem Faxes do not print as expected. Cause The Receive to PC option might be selected. Faxes routed to The computer could be turned off. the computer are being received by the product instead. The Receive to PC option might be turned off. Faxes are transmitting or being received very slowly. You might be sending or receiving a very complex fax, such as one with many graphics. The receiving fax machine might have a slow modem speed. Solution Turn off the Receive to PC option in the HP LaserJet Device Configuration tool: 1 Click Start, point to Programs, point to HP LaserJet 3200, point to Tools, and then click HP LaserJet Device Configuration. 2 Click the Fax tab, and then click the Receive tab. 3 Clear the Receive to PC check box, and then click OK. Check that the computer is turned on and that the power cord is securely connected to the product and plugged into a live electrical outlet. Turn on the Receive to PC option in the HP LaserJet Device Configuration tool: 1 Click Start, point to Programs, point to HP LaserJet 3200, point to Tools, and then click HP LaserJet Device Configuration. 2 Click the Fax tab, and then click the Receive tab. 3 Select the Receive to PC check box, and then click OK. Complex faxes take longer to be sent or received. The product only sends the fax at the fastest modem speed the receiving fax machine can use. The resolution at which the fax was sent If you are receiving the fax, call and ask or is being received is very high. A higher the sender to lower the resolution and resolution typically results in better quality, resend the fax. but also requires a longer transmission If you are sending, lower the resolution time. and resend the fax. See "Adjusting the resolution for the current job" on page 62 to change the current resolution setting or "Changing the default contrast and resolution for outgoing faxes" on page 81 to check the default setting. The current resolution setting overrides the default. If there is a poor phone line connection, Hang up and resend the fax. the product and the receiving fax machine Have the phone company check the slow down the transmission to adjust for phone line. errors. EN Resolving fax problems 157

Section	Page
Contents	7
1 About This Guide	13
Introduction	13
Using this guide with your product functionality	14
2 Getting to Know the Product	15
Introduction	15
What you can do with the product	16
When the product is directly connected to a computer	16
When the product is connected to a network	18
Identifying product components	20
Control panel lights and keys	20
Identifying hardware parts	23
Selecting print media	25
Selecting media to print	25
Selecting items for faxing, copying, or scanning	27
Loading print media	28
Loading print media to be faxed, copied, or scanned	28
Loading media to be printed	30
Selecting the output path	33
Features available only through the software	34
Using the HP LaserJet Director	34
Using the HP LaserJet Document Manager (Windows) or the HP LaserJet Workplace (Mac OS)	37
3 Managing General Default Settings, Logs, and Reports	39
Introduction	39
Changing general default settings	40
Changing the default paper size for the paper input tray	40
Changing sound volume	41
Changing the language on the display panel	43
Restoring factory defaults	43
Managing logs and reports	44
Printing the fax activity log	45
Setting the fax activity log to print automatically	46
Printing a fax call report	47
Setting when the fax call report prints	47
Including the first page of each fax on the fax call report	48
Printing a one-touch, speed-dial, and group- dial report	49
Printing the control panel menu structure	49
Printing a configuration report	50
Printing the block fax list	50
Printing a PCL font list	51
Printing a PostScript font list	51
Printing all fax reports	52
Printing a T.30 protocol trace report	52
Setting when the T.30 protocol trace report prints	53
4 Faxing	55
Introduction	55
Sending faxes	56
Sending faxes to one recipient	57
Quickly programming speed-dial codes or one-touch keys	57
Sending faxes to multiple recipients	59
Sending a fax at a future time	61
Redialing manually	62
Using the Contrast button to adjust the contrast for the current fax or copy job	63
Adjusting the resolution for the current job	64
Canceling the current fax job	66
Canceling a fax job using Fax Job Status	66
Receiving faxes	67
Receiving faxes when you hear fax tones	67
Reprinting faxes	68
Blocking or unblocking fax numbers	69
Advanced send fax features and settings	71
About speed-dial codes, one-touch keys, and group-dial codes	72
Programming speed-dial codes and one- touch keys	73
Programming a one-touch key for alternate long distance	75
Programming group-dial codes	76
Deleting all speed-dial codes, one-touch keys, and group-dials codes	78
Using Manual Dial	79
Sending a fax by dialing from a telephone	79
Inserting a pause or wait into a fax number	80
Using dialing characters	80
Changing the information in the fax header	81
Changing the default contrast and resolution for outgoing faxes	83
Selecting tone- or pulse-dialing mode	84
Changing how the product redials	85
Inserting a dial prefix	86
Changing the detect dial tone setting	87
Advanced receive fax features and settings	88
Using fax forwarding	89
Requesting a fax from another fax machine (polling)	90
Clearing faxes from memory	91
Changing how the product answers incoming faxes	92
Changing answer ring patterns	93
Enabling an extension phone	95
Changing the silence-detect mode	96
Changing autoreduction for incoming faxes	97
Enabling stamp received faxes	98
Setting error correction	99
Faxing using the software	100
Sending faxes from the software	100
Receiving faxes to your computer	101
Customizing your own fax cover sheet	102
5 Printing	105
Introduction	105
Printer drivers	106
Choosing a printer driver	106
Gaining access to the printer driver	107
Printer tasks	108
Printing on letterhead and envelopes	109
Printing on special media	111
Stopping a print job	113
Saving toner when printing drafts	113
Printing on both sides of paper	114
Printing multiple pages on one sheet of paper	116
Creating and using watermarks	116
Printer settings	117
Changing the resolution	117
Saving printer settings for different print jobs	118
Printing Tips	119
Tips for printing custom sizes	119
Tips for printing envelopes	119
Tips for printing labels	120
6 Copying	121
Introduction	121
Copying tasks	122
Making black and white copies	123
Making color copies	124
Using the Contrast button to adjust the contrast for the current fax or copy job	124
Adjusting copy quality for the current job	125
Reducing or enlarging copies for the current job	125
Default Copy Settings	127
Changing the default copy quality	128
Changing the default copy contrast	128
Changing the default copy size	129
Changing the default copy collation	130
Changing the default number of copies	131
7 Scanning	133
Introduction	133
Scanning basics	134
Scanning from the product software	135
Starting a scan	135
Working with scanned items	138
About OCR software	140
Scanning from the product control panel	141
Using the Scan key to scan	141
Adding or deleting scan destinations	142
Scanning with TWAIN-enabled software	144
Sending scanned items as e-mail attachments	145
Sending e-mail from the product	145
Sending e-mail in an alternative mode	147
8 Problem Solving and Product Maintenance	149
Introduction	149
General troubleshooting checklist	150
Resolving fax problems	151
Fax setup checklist	151
General fax problems	154
Sending fax problems	155
Receiving fax problems	157
Resolving printing problems	161
General printing problems	161
Printing problems when using MS-DOS	165
Resolving copying problems	166
Resolving scanning problems	168
Resolving paper feed problems	172
Clearing jams from the printer path areas	172
Clearing jams from the scanner path areas	179
Resolving image quality problems	183
Resolving control panel error messages	197
Common Macintosh problems	204
Problems in the Chooser	205
Printing errors	206
USB problems	206
Selecting an alternate PPD	208
Renaming the printer driver	209
Resolving PostScript Errors	209
Restoring the factory defaults	211
Uninstalling the software	212
Product Maintenance	213
Cleaning the print paper path	213
Cleaning the scanner path	215
Recalibrating the scanner	218
Managing HPLaserJet toner cartridges	218
Using Memory (DIMMs)	222
Installing a new document scanner separation pad	227
A Specifications	229
Introduction	229
Product specifications	230
Overall specifications	230
Faxing specifications	231
Printing specifications	231
Copying specifications	232
Scanning specifications	232
Paper specifications	233
Supported paper sizes	233
Paper weight equivalence table (approximate)	234
Transportation	235
Laser safety statement	235
FCC regulations	236
FCC part 68 requirements	237
Telephone consumer protection act (U.S.)	238
IC CS-03 requirements	239
Regulatory information for European Union countries	240
New Zealand Telecom Regulatory Notices	240
Declaration of conformity	241
Canadian DOC regulations	242
Environmental product stewardship program	242
Material safety data sheet	245
Battery Specifications	245
B Service and Support Information	247
Warranty information	247
Hewlett-Packard limited warranty statement	247
Obtaining hardware service	249
Returning the unit	249
Service information form	250
Software license agreement	251
HPCustomer Care	253
HPsales and service offices	255
Worldwide Hewlett-Packard Country/Region Sales and Service Offices	255
Ordering parts	259
Ordering software	261
Glossary	263

Match case Limit results 1 per page

Resolving fax problems

157

Faxes do not

print as

expected.

The

Receive to PC

option might be

selected.

Turn off the

Receive to PC

option in the

HP LaserJet Device Configuration tool:

Click

Start

, point to

Programs

, point

HP LaserJet 3200

, point to

Tools

and then click

HP LaserJet Device

Configuration

Click the

Fax

tab, and then click the

Receive

tab.

Clear the

Receive to PC

check box,

and then click

Faxes routed to

the computer

are being

received by the

product

instead.

The computer could be turned off.

The

Receive to PC

option might be

turned off.

Check that the computer is turned on and

that the power cord is securely connected

to the product and plugged into a live

electrical outlet.

Turn on the

Receive to PC

option in the

HP LaserJet Device Configuration tool:

Click

Start

, point to

Programs

, point

HP LaserJet 3200

, point to

Tools

and then click

HP LaserJet Device

Configuration

Click the

Fax

tab, and then click the

Receive

tab.

Select the

Receive to PC

check box,

and then click

Faxes are

transmitting or

being received

very slowly.

You might be sending or receiving a very

complex fax, such as one with many

graphics.

The receiving fax machine might have a

slow modem speed.

The resolution at which the fax was sent

or is being received is very high. A higher

resolution typically results in better quality,

but also requires a longer transmission

time.

If there is a poor phone line connection,

the product and the receiving fax machine

slow down the transmission to adjust for

errors.

Complex faxes take longer to be sent or

received.

The product only sends the fax at the

fastest modem speed the receiving fax

machine can use.

If you are receiving the fax, call and ask

the sender to lower the resolution and

resend the fax.

If you are sending, lower the resolution

and resend the fax. See “Adjusting the

resolution for the current job” on page 62

to change the current resolution setting or

“Changing the default contrast and

resolution for outgoing faxes” on page 81

to check the default setting. The current

resolution setting overrides the default.

Hang up and resend the fax.

Have the phone company check the

phone line.

Problem

Cause

Solution