HP LaserJet 3200 HP LaserJet 3200 Series Product - (English) User Guide - Page 249
Obtaining hardware service, Returning the unit, Repackaging guidelines
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CAUTION Obtaining hardware service If your hardware should fail during the warranty period, HP offers the following support options: l HP repair services. You can return the product to an HP repair center, depending on your location. l Express Exchange. In the United States and Canada only, HP provides a reconditioned permanent replacement printer to you on the next working day for calls received before 2 p.m. PST. l HP authorized service provider. In the United States and Canada, you can return the unit to a local authorized service dealer. l Express pick-up and delivery. HP will arrange to pick up the product, repair it, and return it to you within five to 10 days, depending upon your location. Returning the unit When shipping equipment, HP recommends insuring it. Also, include a copy of your proof of purchase. Please also fill out the "Service information form" to ensure the most accurate repairs. Shipping damage resulting from inadequate packaging is the customer's responsibility. See "Repackaging guidelines" below. Repackaging guidelines l Remove and retain the toner cartridge. l If possible, print a self-test page (see "Printing a configuration report") before you turn off the unit, and send the self-test report with the unit. l Include the completed copy of the Service information form below. Note on the form which items were returned. l Use the original shipping container and packaging materials, if possible. l Include samples that illustrate the problems you are having, if applicable. l Include five sheets of the paper or other media that are causing trouble in printing, scanning, faxing, or copying. EN Warranty information 247