Apple CNETiPhone3G16GBBlack User Guide - Page 135

Safari, Text, Mail, and Contacts, Voicemail Service Is Called When You Tap Voicemail, Websites

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Voicemail Service Is Called When You Tap Voicemail If the voice instructions prompt you, enter your voicemail password. Otherwise, wait until you hear any voice instruction, then end the call. After a time, Voicemail should become available again. This may occur if you removed the SIM card from iPhone and replace it with another SIM card. Safari, Text, Mail, and Contacts Websites, Text, or Email Aren't Available  Check the cell signal icon in the status bar at the top of the screen. If there are no bars, or if it says "No service," try moving to a different location. If you're indoors, try going outdoors or moving closer to a window.  Check to make sure you're in an area with network coverage. Go to your carrier's website to see network coverage areas.  If the cellular network is not available, connect to a Wi-Fi network if possible.  Make sure airplane mode isn't on. From the Home screen choose Settings, then turn airplane mode off. If that doesn't work, turn airplane mode on, wait 15 seconds, then turn airplane mode off again.  Make sure to include an area code for every phone number in your contacts list that you use to send or receive text messages.  Turn iPhone off and back on again. Press and hold the Sleep/Wake button on top of iPhone for a few seconds until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears. Tap Unlock and enter your SIM's PIN if the SIM is locked. Important: If you enter the PIN incorrectly three times, you may need to contact your carrier for a Personal Unlocking Key (PUK) to enable your SIM card again.  There may be a problem with your wireless service. Call your carrier or go to your carrier's website.  If you're traveling abroad, you may not have Internet access because Data Roaming is turned off (the default). Turn Data Roaming on or connect to a Wi-Fi network. To turn Data Roaming on, in Settings choose General > Network and tap Data Roaming. Data roaming charges may apply. Important: Data roaming charges may apply. To avoid data roaming charges, turn Data Roaming off.  Restore the iPhone software. See "Updating and Restoring iPhone Software" on page 140. Appendix A Troubleshooting 135

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Appendix A
Troubleshooting
135
Voicemail Service Is Called When You Tap Voicemail
If the voice instructions prompt you, enter your voicemail password. Otherwise, wait
until you hear any voice instruction, then end the call. After a time, Voicemail should
become available again.
This may occur if you removed the SIM card from iPhone and replace it with another
SIM card.
Safari, Text, Mail, and Contacts
Websites, Text, or Email Aren’t Available
Â
Check the cell signal
icon in the status bar at the top of the screen. If there are no
bars, or iF it says “No service,” try moving to a di±erent location. IF you’re indoors, try
going outdoors or moving closer to a window.
Â
Check to make sure you’re in an area with network coverage. Go to your carrier’s
website to see network coverage areas.
Â
If the cellular network is not available, connect to a Wi-Fi network if possible.
Â
Make sure airplane mode isn’t on. From the Home screen choose Settings, then turn
airplane mode o±. IF that doesn’t work, turn airplane mode on, wait 15 seconds, then
turn airplane mode o± again.
Â
Make sure to include an area code for every phone number in your contacts list that
you use to send or receive text messages.
Â
Turn iPhone o± and back on again. Press and hold the Sleep/Wake button on top oF
iPhone for a few seconds until a red slider appears, then drag the slider. Then press
and hold the Sleep/Wake button until the Apple logo appears. Tap Unlock and enter
your SIM’s PIN if the SIM is locked.
Important:
If you enter the PIN incorrectly three times, you may need to contact
your carrier for a Personal Unlocking Key (PUK) to enable your SIM card again.
Â
There may be a problem with your wireless service. Call your carrier or go to your
carrier’s website.
Â
If you’re traveling abroad, you may not have Internet access because Data Roaming
is turned o± (the deFault). Turn Data Roaming on or connect to a Wi-²i network.
To turn Data Roaming on, in Settings choose General > Network and tap Data
Roaming. Data roaming charges may apply.
Important:
Data roaming charges may apply. To avoid data roaming charges, turn
Data Roaming o±.
Â
Restore the iPhone software. See “Updating and Restoring iPhone Software” on
page 140.