Panasonic WJ-ND400K Operating Instructions - Page 124

Troubleshootin, Problems

Page 124 highlights

Troubleshooting Attachments Problems Before requesting service, check the following items. Contact your dealer if the problem does not appear here, if the problem is not resolved by these remedies, or if you have any questions about settings and installation. Problem Check item/remedy Power is not turn on. Make sure that the power plug is firmly connected to the electric outlet. Make sure supplied power cord is firmly connected to the equipment. Alarms are not activated. Check if signals are input to the alarm/control connectors and alarm connectors on the rear panel. Check if the alarm connectors are correctly set. Fan has malfunctioned and stopped. Contact your dealer. The [ERROR] indicator lights orange. Temperature is too high, stop operation as soon as possible. Make sure that nothing is blocking the vents in front or the fan on the rear. Internal temperature is too low or too high. Install the product within the ambient operating temperature. When the [ERROR] indicator lights orange, the internal temperature may be high. Make sure that dust has not collected on the vents. Make sure that the cable provided with the extension unit is being used. Make sure that the connection cable is not loose. Extension unit is not recognized. (When an extension unit is connected) Was the extension unit turned on before the main unit? Reboot the system and turn on the extension unit first. If you are using a breaker or other system to turn on the power to the entire system simultaneously, make sure that all the devices are connected to the same power source. If you are using UPS (uninterrupted power supply), connect all the devices to the same UPS. HDD is not recognized. The HDD status indicator does not light. Make sure the HDD unit is firmly inserted into the disk slot. Have you insert another HDD unit while the first unit was being recognized? Remove the unrecognized HDD unit and try again. HDD has errors. HDD status indicator lights, but HDD is not recognized. Link the HDD again. HDD indicator lights or blinks red Make sure that the HDD units are installed in order from HDD 1 to 9. Surely install the HDD units in order starting with HDD 1. HDD has troubles in RAID5/RAID6 mode. The indicator of the first HDD with error lights, and the indicators of other HDDs with errors blink. Page page 39 page 32 page 36 page 38 page 9 page 9 page 31 page 31 page 39 - page 46 page 46 page 46 page 46 page 53 55

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55
Attachments
Troubleshootin
g
Before re
q
uesting service, check the follo
w
ing items. Contact your dealer if the pro
b
lem does not appear here, if the pro
b
lem is not resolved
b
y
these remedies, or if you have any
q
uestions a
b
out settings and installation.
Problems
Problem
Check item/remedy
Pa
g
e
Po
w
er is not turn on.
Make sure that the po
w
er plug is firmly connected to the electric outlet.
-
Make sure supplied po
w
er cord is firmly connected to the e
q
uipment.
page 39
Alarms are not activated.
Check if signals are input to the alarm/control connectors and alarm
connectors on the rear panel.
page 32
page 36
Check if the alarm connectors are correctly set.
page 3
8
The [ERROR] indicator lights orange.
Temperature is too high, stop operation
as soon as possi
b
le.
Fan has malfunctioned and stopped.
Contact your dealer.
-
Make sure that nothing is
b
locking the vents in front or the fan on the rear.
page 9
Internal temperature is too lo
w
or too high.
Install the product
w
ithin the am
b
ient operating temperature.
page 9
W
hen the [ERROR] indicator lights orange, the internal temperature may
b
e
high.
Make sure that dust has not collected on the vents.
-
Extension unit is not recognized.
(
W
hen an extension unit is connected)
Make sure that the ca
b
le provided
w
ith the extension unit is
b
eing used.
page 31
Make sure that the connection ca
b
le is not loose.
page 31
W
as the extension unit turned on
b
efore the main unit?
Re
b
oot the system and turn on the extension unit first.
page 39
If you are using a
b
reaker or other system to turn on the po
w
er to the entire
system simultaneously, make sure that all the devices are connected to the
same po
w
er source.
-
If you are using UPS (uninterrupted po
w
er supply), connect all the devices
to the same UPS.
-
HDD is not recognized.
The HDD status indicator does not
light.
Make sure the HDD unit is firmly inserted into the disk slot.
page 46
Have you insert another HDD unit
w
hile the first unit
w
as
b
eing recognized?
Remove the unrecognized HDD unit and try again.
page 46
HDD has errors.
-
HDD status indicator lights,
b
ut HDD is
not recognized.
Link the HDD again.
page 46
HDD indicator lights or
b
links red
Make sure that the HDD units are installed in order from HDD 1 to 9.
Surely install the HDD units in order starting
w
ith HDD 1.
page 46
HDD has trou
b
les in RAID5/RAID6 mode.
The indicator of the first HDD
w
ith error lights, and the indicators of other
HDDs
w
ith errors
b
link.
page 53