Panasonic WJ-ND400K Operating Instructions - Page 60
Troubleshooting, Problems
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Troubleshooting Problems Before requesting service, check the following items. Contact your dealer if the problem does not appear here, if the problem is not resolved by these remedies, or if you have any questions about settings and installation. Problem Check item/remedy Check if the 10BASE-T, 100BASE-TX, or 1000BASE-TX cable is connected to the network port. If the network port connection indicator does not light, the LAN is not connected or the network is not operating correctly. Make sure that the connection indicator lights. Contact the system administrator if the indicator does not light. Refer to the system administrator to make sure the IP address is valid. Cannot access from browser Use the following procedure to check if you are accessing a valid IP address. >ping "recorder IP address" When reply is returned from the recorder, the connection is normal. When reply is not returned, check the IP address and the subnet mask settings. Refer to the system administrator to make sure the IP address is different from another device. Check if the IP address of the recorder matches the subnet of the network. When the recorder and the client (PC) are on the same subnet, set the same subnet for the IP address. To access the recorder on the same subnet, it is recommended to set the recorder's address to "Don't Use Proxy For These Addresses". Buttons on browser window are not displayed correctly The browser's display may have troubles if you change the font settings from the initial settings. Use the initial font settings. Some information does not appear on browser window Press [F5] on the keyboard to refresh the window. Image is not being refreshed The image display may be stopped because of congestion on the network. Press [F5] on the keyboard to acquire the image again. Image data may not be refreshed if recording at low recording rate (less than 1 ips). Live and recorded images in MPEG-4 format are not displayed in a normal manner Display and recording may be unavailable for up to one minute directly after the recorder is turned on while cameras are active or a LAN cable is connected to the camera port. Page − − Setup Instructions (PDF file) − Setup Instructions (PDF file) Setup Instructions (PDF file) Setup Instructions (PDF file) Setup Instructions (PDF file) − − − − − 60