Panasonic WJ-ND400K Operating Instructions - Page 224

Troubleshooting Problem Check item/remedy Live image is not displayed Stops playback. Playback restarts after a short time. Live and recorded images are not displayed • Refresh of live images is unstable • Browser disconnection occurs • Network performance is poor • Downloaded image is not displayed correctly • The image is not displayed, recorded, or played back correctly. Cannot operate camera Check the settings for [NW camera] on the setup menu. Check the settings for "Live video" on the setup menu. Check the IP address, subnet mask, and default gateway for the recorder and the network camera. When the camera's compression format is set to M-JPEG and when saving from the recorder's setup menu or measuring from the program settings repeatedly, a few minutes of live image are not recorded and instead a black screen appears. If this happens, wait about 10 minutes. The camera image may not be displayed in MPEG-4 format images via the Internet. Refer to your network administrator because it effects the router settings and other network devices. Time settings are changed through auto time adjustment. When the time in one record is not continuous, image playback may stop. In this case, playback will restart after a short time. • Image is not displayed because ActiveX control is not installed correctly if logged in to a user's account with limited access privileges. Log in to a user account as an administrator. • ActiveX control cannot be installed sometimes when you log in the network with domain authentication (Active Directory). Register trusted sites and add the security setting. 1. Start up Internet Explorer and click on "Tools". 2. Click "Internet options". 3. Click the "Security" tab, and select "Trusted sites". 4. Set "Low" for "This zone's security level" (lowering the security level lowers the security level of the PC being used). 5. Click "Site". Do "Add" to URL of the recorder. When you do this, check that the "Must check all servers (https:) of sites in this zone" check box is not selected. If the cameras use different compression formats, the performance may be poor (image update is unstable). The settings may exceed the performance limit of network cable or the recorder's network. Lower the value/rate related to network performance, such as the live transmission rate and the recording rate. The recorder and the HUB network speed may not match (100BASE-TX Full and 100BASE-TX Half, for example). A HUB may cause variations in network transmission speeds. Set the HUB's transmission speed and the recorder's network transmission speed to the same speed. Make sure that the number of the camera set in [NW camera] on the setup menu is correct. Make sure that the user name and password in [NW camera] on the setup menu have been input. Page page 48 page 42 page 61 − − − − − page 42 − page 48 page 48 95