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Chapter 21 Troubleshooting I cannot get to the NAS login screen. • Use the NAS Starter Utility to discover your NAS. If you have admin privileges, you can directly change the IP address of the NAS using the NAS Starter Utility. • Make sure you have used the NAS Starter Utility to initialize your NAS. • If you used the RESET button, the NAS may have a new IP address. Close and reopen the NAS Starter Utility to discover the NAS. • Make sure the NAS is turned on. • If you are trying to login directly by typing the server name into your web browser's address field, make sure you are using the correct server name as the web site address. • The default server name is 'NAS' followed by the number of your model ('NAS540' for example). If you have changed the server name, use the new one. • If the server name has been changed and you do not know the new server name, see the troubleshooting suggestions for I forgot the server name of the NAS. • If it still doesn't work, try using the NAS Starter Utility. • Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 22.1 on page 363. • By default, the NAS gets an IP address automatically. The NAS assigns itself an IP address if no device assigns one. If your computer is also set to get an IP address automatically, the computer and the NAS can both assign themselves IP addresses and communicate. See Section 9.4 on page 179 if you need to configure the NAS with a static IP address. • If you are connecting to the NAS by its IP address, make sure you use the correct one. If the NAS has a wired Ethernet connection and a wireless connection through an attached USB wireless dongle, the NAS has a different IP address for each connection. To connect through the wired Ethernet connection, use the wired Ethernet connection's IP address. To connect through the wireless connection, use the wireless connection's IP address. • Make sure your computer's IP address is in the same subnet as the NAS's IP address. You can use the NAS Starter Utility to find the NAS's IP address. Skip this if you know that there are routers between your computer and the NAS. • Ping the NAS from your computer. Make sure your computer's Ethernet adapter is installed and functioning properly. In a (Windows) computer, click Start, (All) Programs, Accessories and then Command Prompt. In the Command Prompt window, type "ping" followed by the NAS's IP address (use the NAS Starter Utility to find the NAS's IP address if you don't know it) and then press [ENTER]. • Make sure you are using Internet Explorer 6.0 (and later) or Firefox 1.07 (and later). • Make sure your Internet browser does not block pop-up windows and has JavaScript and Java enabled. With Internet Explorer 6, you may also have to enable scripting of safe ActiveX controls. See Section 21.4.1 on page 344. I forgot the password. • The default password is 1234. • If you have changed the password and forgotten it, you will have to reset the NAS. NAS540 User's Guide 343

Section	Page
NAS540	1
Contents Overview	3
Table of Contents	5
User’s Guide	13
Getting to Know Your NAS	15
1.1 Overview	15
1.1.1 Hard Disks	16
1.1.2 SD Card	16
1.1.3 Power Button	16
1.1.4 COPY/SYNC Button	16
1.1.5 RESET Button	17
NAS Starter Utility	19
2.1 Overview	19
2.2 Starting the NAS Starter Utility	19
2.3 NAS Seeker Screen	19
2.4 Main NAS Starter Utility Screen	21
2.4.1 Directory of the NAS	22
2.5 Network Drive	22
2.6 Configure System Settings	23
zCloud	27
3.1 zCloud	27
Web Configurator Basics	29
4.1 Overview	29
4.2 Accessing the NAS Web Configurator	29
4.3 Desktop	32
4.3.1 Status Center	33
4.4 Storage	34
4.4.1 Storage Volume	35
4.4.2 Disk Group	56
4.4.3 Creating a Disk Group	59
4.4.4 Hard Disk	61
4.4.5 S.M.A.R.T	61
4.4.6 SMART Info	63
4.4.7 Technical Reference	67
4.5 Playzone Screens	72
4.5.1 Media Server Screens	74
4.5.2 Now Playing (Music)	76
4.5.3 Exif and Google Maps (Photos)	76
4.5.4 Slideshow (Photos)	77
4.5.5 File Browser	78
4.5.6 Share and Folder Names	81
4.5.7 Application Zone	82
4.5.8 Playzone Settings	83
4.6 Administration Screens	84
4.6.1 Global Administration Icons	85
4.6.2 Navigation Panel	86
4.6.3 Main Window	88
4.6.4 Status Messages	88
4.6.5 Common Administrator Screen Icons	88
4.6.6 Session Example (Windows)	89
Tutorials	91
5.1 Overview	91
5.2 Windows 7 Network	91
5.2.1 If the NAS Icon Does Not Display	93
5.2.2 NAS Icon Right-click Options	94
5.3 Windows 7 Network Map	95
5.4 Playing Media Files in Windows 7	97
5.5 Windows 7 Devices and Printers	97
5.5.1 Windows 7 Desktop Shortcut	99
5.6 File Sharing Tutorials	100
5.6.1 Creating a User Account	100
5.6.2 Creating a Share	101
5.6.3 Creating a Group	103
5.6.4 Accessing a Share From Windows Explorer	104
5.6.5 Accessing a Share Using FTP	106
5.6.6 Accessing a Share Through the Web Configurator	107
5.7 Download Service Tutorial	108
5.7.1 Copying/Pasting a Download Link	108
5.7.2 Configuring the Download Service Preferences	111
5.7.3 Using Download Service Notification	114
5.8 Broadcatching Tutorial	117
5.9 Printer Server Tutorial	121
5.10 Copy and Flickr Auto Upload Tutorial	123
5.11 FTP Uploadr Tutorial	124
5.12 Web Configurator’s Security Sessions	127
5.12.1 Customizing the NAS’s Certificate	128
5.12.2 Downloading and Installing Customized Certificate	129
5.12.3 Turn on the NAS’s Web Security	133
5.13 Using FTPES to Connect to the NAS	139
5.14 Using a Mac to Access the NAS	141
5.14.1 Finder	141
5.14.2 Go Menu	143
5.15 How to Use the BackupPlanner	143
5.15.1 Creating an Archive Backup	144
5.15.2 Creating a Synchronization Backup	147
5.15.3 Restoring Archived Files by Backup Job	150
5.15.4 Restoring by Backup Files	153
Technical Reference	157
Status Screen	159
6.1 Overview	159
6.2 Status Screen	159
System Setting	163
7.1 Overview	163
7.2 What You Can Do	163
7.3 What You Need to Know	163
7.4 Firmware Upgrade Screen	164
7.5 Package Management Screen	165
7.5.1 Displaying the Package Information	167
7.6 Server Name Screen	168
7.7 Date/Time Screen	169
External Volume	173
8.1 Overview	173
8.1.1 What You Need to Know About External Storage	173
8.2 External Volume Screen	173
8.2.1 Volume Status	174
8.3 Creating an External (USB or SD) Volume	174
8.3.1 External Disks	175
Network	177
9.1 Overview	177
9.2 What You Can Do	177
9.3 What You Need to Know	177
9.4 TCP/IP Screen	179
9.5 UPnP Port Mapping Screen	182
9.5.1 UPnP and the NAS’s IP Address	183
9.5.2 UPnP and Security	183
9.5.3 The NAS’s Services and UPnP	184
9.5.4 Configuring UPnP Port Mapping	184
9.6 PPPoE Screen	186
9.7 Telnet Service Screen	187
9.8 DyDNS Screen	188
Applications	191
10.1 Overview	191
10.2 What You Can Do	191
10.3 What You Need to Know	191
10.4 FTP Server Screen	194
10.5 Media Server Screens	195
10.5.1 Media Server Share Publish Screen	196
10.5.2 Media Server SqueezeCenter Screen	196
10.6 iTunes Server Screen	197
10.7 Download Service Screen	197
10.7.1 Adding a Download Task	201
10.7.2 Configuring General Download Settings	203
10.7.3 Configuring the P2P Download Settings	205
10.7.4 Edit IP Filter	207
10.7.5 Selecting Files to Download	208
10.7.6 Displaying the Task Information	209
10.8 Web Publishing Screen	210
10.9 Broadcatching Screen	211
10.9.1 Adding a Broadcatching Channel	213
10.9.2 Editing a Broadcatching Channel	216
10.10 Print Server Screen	217
10.10.1 Print Server Rename	218
10.11 Copy/Sync Button Screen	219
10.12 Technical Reference	220
10.12.1 Sharing Media Files on Your Network	220
10.12.2 Download Service	221
10.12.3 Download Service Notification	222
10.12.4 P2P Download Security	222
10.12.5 Web Publishing Example	224
10.12.6 Web Publishing	226
10.12.7 Channel Guides for Broadcatching	226
10.12.8 Printer Sharing	227
10.12.9 Copying Files	228
10.12.10 Synchronizing Files	228
10.13 Google Drive	230
10.13.1 Account Setting Screen	231
10.13.2 Account Setting Add Screen	232
10.13.3 Update Period Screen	235
10.14 Syslog Server Screen	235
Packages	239
11.1 Overview	239
11.2 What You Can Do	239
11.3 NFS Screen	239
11.3.1 Add/Edit NFS Share	240
11.3.2 NFS Session	241
11.4 TFTP Server Screen	242
11.5 pyLoad Screen	243
11.6 ownCloud Setup	244
11.7 Memopal	247
Auto Upload	251
12.1 Overview	251
12.2 What You Can Do	251
12.3 What You Need to Know	251
12.4 Flickr/YouTube Screen	251
12.4.1 Configuring the Flickr Settings	252
12.4.2 Configuring the YouTube Settings	257
12.5 FTP Uploadr Screen	260
12.5.1 Adding or Editing an FTP Server Entry	261
12.5.2 FTP Uploadr Preferences Screen	262
Dropbox	265
13.1 Overview	265
13.2 Dropbox Screen	265
13.3 How to Use Dropbox with the NAS	267
Using Time Machine with the NAS	269
14.1 Overview	269
14.2 Time Machine Screen	269
14.3 Using Time Machine	269
Users	273
15.1 Overview	273
15.2 What You Can Do	273
15.3 Users Screen	273
15.3.1 User Icons	275
15.3.2 Adding or Editing an Account	275
15.3.3 Usernames	277
15.4 Displaying User Info	278
Groups	279
16.1 Overview	279
16.2 What You Can Do	279
16.3 Groups Screen	279
16.3.1 Adding or Editing a Group	280
16.3.2 Group Names	281
Shares	283
17.1 Overview	283
17.2 What You Can Do	283
17.3 Shares Screen	284
17.3.1 Adding or Editing Share	286
17.3.2 Configuring Advanced Share Access	287
17.3.3 Public and ANONYMOUS Share Access Rights	288
17.4 Recycle Bin Configuration Screen	288
17.4.1 Recycle Bins	288
17.4.2 Configuring Recycle Bins	289
17.5 Share Browser Screen	289
17.5.1 Moving or Copying Files	291
WebDAV	293
18.1 Overview	293
18.2 WebDAV Screen	293
18.3 How to Use NetDrive with the NAS	294
Maintenance Screens	297
19.1 Overview	297
19.2 What You Can Do	297
19.3 Power Screen	297
19.3.1 Editing the Power Control Schedule Screen	300
19.4 Log Screen	301
19.4.1 Report Config Screen	302
19.4.2 Email Setting	303
19.4.3 Report Setting	304
19.4.4 Syslog Server Setting	304
19.5 Configuration Screen	305
19.6 SSL Certification	306
19.6.1 Modifying or Creating a Certificate	307
19.7 Shutdown Screen	308
19.8 Technical Reference	309
19.8.1 Log Classes	309
19.8.2 Log Severity Levels	310
19.8.3 Log Messages	310
Protect	319
20.1 Overview	319
20.2 What You Can Do	319
20.3 Backup Screens	319
20.3.1 Backup: Step 1	320
20.3.2 Backup: Step 2	323
20.3.3 Backup: Step 3	326
20.3.4 Backup: Step 4	327
20.3.5 Edit Job Screen	328
20.3.6 Edit Job: Step 1	328
20.3.7 Edit Job: Step 2	330
20.3.8 Restore Archive Screen	331
20.3.9 Restore Archive: Step 1	331
20.3.10 Restore Archive: Step 2	332
20.3.11 Restore Archive: Step 3	332
20.4 Restore Screen	333
20.4.1 Restore: Step 1	334
20.4.2 Restore: Step 2	335
20.4.3 Restore: Step 3	336
20.4.4 Restore: Step 4	337
20.5 Configuration File Backup and Restoration	337
Troubleshooting	339
21.1 Troubleshooting Overview	339
21.2 Power, Hardware, Connections, and LEDs	339
21.3 NAS Starter Utility	341
21.4 NAS Login and Access	342
21.4.1 Enabling Scripting of Safe ActiveX Controls	344
21.5 I Cannot Access The NAS	346
21.6 Users Cannot Access the NAS	346
21.7 External USB Drives	348
21.8 Storage	348
21.9 Firmware	348
21.10 File Transfer	349
21.11 Networking	349
21.12 Some Features’ Screens Do Not Display	350
21.13 Media Server Functions	350
21.14 Download Service and Broadcatching Functions	352
21.15 Web Publishing	353
21.16 Auto Upload	354
21.17 Package Management	355
21.18 Backups	355
21.19 Google Drive	356
Customer Support	357
Product Specifications	363
22.1 LEDs	363
22.2 Supported Media Server Content Formats	364
22.3 Supported iTunes Server Content Formats	364
Legal Information	365

Match case Limit results 1 per page

Chapter 21 Troubleshooting

NAS540 User’s Guide

343

I cannot get to the NAS login screen.

•

Use the NAS Starter Utility to discover your NAS. If you have admin privileges, you can directly

change the IP address of the NAS using the NAS Starter Utility.

•

Make sure you have used the NAS Starter Utility to initialize your NAS.

•

If you used the

RESET

button, the NAS may have a new IP address. Close and reopen the NAS

Starter Utility to discover the NAS.

•

Make sure the NAS is turned on.

•

If you are trying to login directly by typing the server name into your web browser’s address

field, make sure you are using the correct server name as the web site address.

•

The default server name is ‘NAS’ followed by the number of your model (‘

NAS540

’ for

example). If you have changed the server name, use the new one.

•

If the server name has been changed and you do not know the new server name, see the

troubleshooting suggestions for

I forgot the server name of the NAS.

•

If it still doesn’t work, try using the NAS Starter Utility.

•

Check the hardware connections, and make sure the LEDs are behaving as expected. See the

Quick Start Guide and

Section 22.1 on page 363

•

By default, the NAS gets an IP address automatically. The NAS assigns itself an IP address if no

device assigns one. If your computer is also set to get an IP address automatically, the computer

and the NAS can both assign themselves IP addresses and communicate. See

Section 9.4 on

page 179

if you need to configure the NAS with a static IP address.

•

If you are connecting to the NAS by its IP address, make sure you use the correct one. If the NAS

has a wired Ethernet connection and a wireless connection through an attached USB wireless

dongle, the NAS has a different IP address for each connection. To connect through the wired

Ethernet connection, use the wired Ethernet connection’s IP address. To connect through the

wireless connection, use the wireless connection’s IP address.

•

Make sure your computer’s IP address is in the same subnet as the NAS’s IP address. You can use

the NAS Starter Utility to find the NAS’s IP address. Skip this if you know that there are routers

between your computer and the NAS.

•

Ping the NAS from your computer. Make sure your computer’s Ethernet adapter is installed and

functioning properly. In a (Windows) computer, click

Start

, (

All) Programs

Accessories

and

then

Command Prompt

. In the

Command Prompt

window, type “ping” followed by the NAS’s

IP address (use the NAS Starter Utility to find the NAS’s IP address if you don’t know it) and then

press [ENTER].

•

Make sure you are using Internet Explorer 6.0 (and later) or Firefox 1.07 (and later).

•

Make sure your Internet browser does not block pop-up windows and has JavaScript and Java

enabled. With Internet Explorer 6, you may also have to enable scripting of safe ActiveX controls.

See

Section 21.4.1 on page 344

I forgot the password.

•

The default password is

1234

•

If you have changed the password and forgotten it, you will have to reset the NAS.