ZyXEL NAS540 User Guide - Page 356
Backup, Last Run Result, Scheduler, Maintenance
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Chapter 21 Troubleshooting • If you are using the Backup screen (Section 20.3 on page 319): • You can look at the Backup screen's Last Run Result display. • If you're backing up to another NAS or a computer, check that it allows the NAS to write files to it. For a synchronization backup, the target must be another NAS or another compatible model. • Check that the NAS is not performing another backup job. Scheduler queues backups when a different backup is already going on at the time a backup is scheduled. The backup does not run at the time configured. • Check that the correct time is configured on the NAS. • Check that the NAS is able to access the time server from which it gets the time; see Section 7.7 on page 169. 21.19 Google Drive Google Drive stopped syncing. 1 Make sure the NAS is connected to the Internet. See Section 9.4 on page 179 for details about testing network connections. 2 Check if you have exceeded the Google Drive account's storage quota. You may need to: • Delete unneeded files. • Empty the Google Drive trash bin. Note, this permanently deletes everything in the bin, even if Google moved it there without telling you (because you moved a file out of the local sync folder for example). • Upgrade the account's capacity 3 Click Maintenance > Log to check the NAS's log messages. If a log message says you have exceeded your storage quota on the NAS: • Delete unneeded files. • Clean out the recycle bin (see Section 17.4.2 on page 289). • Increase the user's quota on the volume containing the local sync folder (see Section 15.3.2 on page 275). 4 Check for any logs about removal of the user account. When you remove a user's NAS account, the NAS also removes the link to the user's Google account. However the NAS keeps the data in the local sync folder. Reconfigure a user account and link it to the Google account to let the user use Google Drive again. 356 NAS540 User's Guide