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Epson Stylus Pro 9000 Service Manual - Page 46

Paper Jam, Cover Open, Paper Not Cut, Paper Not Straight, Paper Guide.

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EPSON Stylus Pro 9000 PAPER JAM Problem A paper jam occurs when during printing, paper feeding, or paper cutting, and the carriage is not able to move properly (due to paper catching on some part). The printer determines a paper jam has occurred if the Front and Rear Paper sensors are ON but the carriage motor is out of step or drawing too much current. Solution After removing the jammed paper, turn the printer off and back on again. If a paper jams occurs again after removing the original paper jam, check to make sure nothing is blocking the feed path or blocking the carriage. COVER OPEN Problem The front cover is open. This error occurs when the cover is opened during carriage operation or a cleaning operation, causing printer operation to stop. If the carriage is not in home position and the cover is left open too long, the printheads may dry out and become damaged. (To avoid this problem, press the Pause button before opening the cover. Note that if you continue printing, a stripe or band may appear where printing resumes; this is because the previously printed section has had more time to dry than the freshly deposited ink.) Solution Close the cover as soon as possible. If the cover is fully closed when this error occurs, make sure the left and right cover-open sensors are correctly installed and are operating properly. PAPER NOT CUT Problem The paper that was supposed to be cut was not cut completely, or the paper was cut but is still in front of the Front Paper Sensor. Solution Remove the cut paper if it is on or near the Front Cover and Lower Paper Guide. Replace the cutter if it is worn out. If the paper was cut, but not cut straight across, you may need to adjust the cutter position. See Cutter Position Adjustment on page 131 for details. PAPER NOT STRAIGHT Problem This error occurs when the printer detects that the paper is skewed (loaded at an angle) by more than 3 mm. If the printer prints on paper that is loaded at a slant, the printer may print outside of the printable area and may fire ink onto the platen. If this happens, the next sheets loaded in the printer may be marred on the back. Solution Remove the paper loaded in the printer and properly reload it so that it's edge is aligned with the vertical line of holes in the Lower Paper Guide. If using roll paper, remove the roll and carefully squeeze the sides of the roll to make sure they're lined up and flat. Troubleshooting 46

Section	Page
EPSON Stylus Pro 9000	1
Guide to Using This Manual	2
Copyright and Trademark Notice	3
FCC Compliance Statement	4
Precautions	5
Contents	6
Chapter 1 - Printer Basics	10
1.1 Features	11
1.2 Control Panel Operations	12
1.2.1 Control Panel Buttons	12
1.2.2 SelecType Mode	13
Printer Setting Menu	14
Test Print Menu	15
Printer Status Menu	15
Paper Configuration Menu	16
Cutter Replace Menu	16
Head Alignment Menu	16
1.2.3 Service-Related Modes	17
1.3 LED Indicators and Error Messages	18
1.3.1 LED Indicators	18
1.3.2 LCD Display	19
1.4 Options and Consumables	20
Chapter 2 - Technical Overview	21
2.1 Location of Components	22
Carriage Mechanism	22
Paper Feed Mechanism	22
Ink System	23
Circuit Boards	23
2.2 Operation	24
2.2.1 Carriage Mechanism	24
Carriage (CR) Guide Rail	24
Platen Gap (PG) Mechanism	24
Paper Width Sensor	25
Carriage Motor and Position Control	26
Cutter Mechanism	27
Printheads	27
2.2.2 Paper Feed Mechanism	28
Paper Feed Motor and Rollers	28
Paper Feed Sensors	29
Paper Suction Fan	30
Paper Width Determination (Left and Right edge Detection)	31
Paper size Determination (Detection of Top edge)	32
Paper Loading Errors	33
2.2.3 Carriage Lock Mechanism	33
2.2.4 Ink Supply Mechanism	34
Ink-Related Sensors	35
2.2.5 Cover Open Sensor	36
2.2.6 Control Circuit	37
3.1 Overview	39
3.2 Troubleshooting Using LCD Error Messages	39
3.3 Print Quality Troubleshooting	49
Missing Dots or Lines	49
No Ink Output from One or Both Printheads	50
Uneven Printing or Poor Resolution	50
Smudged or Marred Printout (Front)	51
Smudged or Marred Printout (Reverse side)	51
White or Black Banding	51
3.4 Connector-Related Errors	52
Chapter 4 - Disassembly and Assembly	54
4.1 Overview	55
4.1.1 Precautions	55
4.1.2 Tools	56
4.1.3 Screw List	56
4.1.4 Order of Disassembly	57
4.1.5 Housing Parts	58
4.2 Housing Removal	58
Maintenance Cover Removal	58
Top Cover Removal	59
Left and Right Side Cover Removal	60
Front Cover Removal	61
Roll Cover Removal	62
Lower Paper Guide Removal	63
Upper Paper Guide Removal	64
4.3 Circuit Board Removal	65
Power Supply Board Removal	65
Main Board Removal	66
4.4 Maintenance Procedures	67
Replacing the Waste Ink Pads	67
Maintenance Assembly Removal & Disassembly	69
4.5 Printer Mechanism Disassembly	71
Replacing the Printheads	71
Removing the Carriage Motor Assembly	75
Removing the PF Motor Assembly	76
Removing the Platen Gap Adjustment motor	78
Removing the Platen Gap Home Position Sensor	78
Removing the Cover open Sensors	79
Removing the Paper Thickness Sensor	80
Removing the Rear Paper Sensor	80
Removing the Front Paper Sensor	81
Removing the Paper Release Sensor	81
Removing the Carriage Home Position Sensor and Encoder	82
4.6 Ink Holder Disassembly	84
4.6.1 Removing the I/C Holder Assembly	84
4.6.2 Disassembling the I/C Holder	91
4.7 Removing the Ink Tubes	92
Preparation	92
Removing the Ink Pipe Covers	92
Separating the ink pipes and ink tubes	92
Removing the CR circuit board	93
Disconnecting the ink dampers	93
Removing the cable connection plate	94
4.7.1 Ink Tubing Reassembly	95
Installing the cable connection plate	95
Positioning the tube guides and FFCs	95
Connecting the ink tubes to the ink pipes	96
Securing the the ink tubes and ink pipes	96
Securing the tube guides on the CR side	96
Checking the ink tubes	97
Attaching the CR circuit board	97
Connecting the carriage FFCs	97
Connecting the ink tubes and dampers	98
Confirming the tube guide assembly position	99
Connecting the carriage FFCs to the relay circuit board	100
Resetting the printer	100
Chapter 5 - Adjustments	101
5.1 Overview	102
5.1.1 Precautions	102
5.1.2 Adjustment Tools	102
5.1.3 Required Adjustments	103
5.2 ROM Backup and Updating	105
Requirements for Backup	105
Backup Procedure	105
Download Procedure	106
Possible Errors During Backup or Downloading	106
5.2.1 Firmware Update	106
Updating From a PC	106
Updating From a Memory Card	107
5.3 Self-Diagnostics	107
5.3.1 Using the Self-Diagnostic Mode	108
5.3.2 Self-Diagnostic Menus	109
5.3.3 Test Menu	110
Version	111
Control Panel	111
Sensors	112
Encoder	113
Fan	113
Elec. (Maintenance Records)	113
5.3.4 Adjustment Menu	115
Cap Position Adjustment	116
Check Skew	117
Input Rank (Printhead ID) Adjustment	117
Check Nozzle	118
B Head Slant/C Head Slant Adjustment (Head Angle)	119
BC Head Slant Adjustment (Head Height)	120
Bi-D Adjustment	121
Head LR Adjustment (Head Gap Timing)	123
Flush Point Right and Left Adjustment	124
Feed Adjustment	124
Top & Bottom (Margin) Adjustment	125
Rear Sensor Position Adjustment	126
Test Print	127
Clean Head (Drain Ink)	127
Counter Clear	128
5.3.5 Cleaning menu	128
5.3.6 Print menu	128
5.3.7 Parameter menu	129
Initialize	129
Update	129
5.4 Mechanical Adjustments	130
Carriage Cover Height Adjustment	130
Cutter Position Adjustment	131
Carriage Belt Tension Adjustment	132
PF Belt Tension Adjustment	132
Platen Gap Gear Backlash Adjustment	133
I/H Lever Position Adjustment	133
Paper Thickness Sensor Adjustment	134
Cover Open Sensor Assembly (Right and left)	135
Sensor Trimmer Adjustment	136
Chapter 6 - Maintenance	137
6.1 Overview	138
6.2 Physical Inspection and Cleaning	138
6.3 Lubrication	139
6.4 Checking and Clearing Counters	139
6.4.1 Checking Maintenance Counters	140
6.4.2 Clearing Maintenance Counters	140
6.5 Service Error Codes and Replaceable Parts	143
6.5.1 The Difference Between a ‘Maintenance Call’ and a ‘Service Call’	143
6.6 Ink Cartridge Replacement	144
6.7 Cutter Blade Replacement	144
Chapter 7 - Appendix	145
7.1 Unpacking and Transporting the Printer	146
7.1.1 The Packaging	146
Before Opening the Large & Medium boxes	146
7.1.2 Contents of the Packaging	146
Medium-size box	146
Large box	147
7.1.3 Unpacking and Assembly	147
From unpacking to assembling the Stand	147
Assembling the Printer body	151
7.1.4 Repacking and Transporting the Printer	155
Before Shipping	155
After Shipping	155
7.2 Specifications	156
7.2.1 Mechanical	156
7.2.2 Safety Approvals	157
7.2.3 CE Marking	157
7.2.4 Electrical	158
7.2.5 Environmental	158
7.2.6 Ink Cartridge	158
7.2.7 Controller	159
7.2.8 Cutter	159
7.2.9 Paper	160
7.2.10 Paper Release Lever	162
7.2.11 Interface	162
7.3 Initialization	169
7.4 Jumper and DIP Switch Settings	170
7.5 Connector Summary	171
7.6 Parts List	173
7.7 Exploded Diagrams	179
7.8 Main Board Component Layout	194

Match case Limit results 1 per page

EPSON Stylus Pro 9000

Troubleshooting

PAPER JAM

Problem

A paper jam occurs when during printing, paper feeding, or paper cutting,

and the carriage is not able to move properly (due to paper catching on

some part). The printer determines a paper jam has occurred if the Front

and Rear Paper sensors are ON but the carriage motor is out of step or

drawing too much current.

Solution

After removing the jammed paper, turn the printer off and back on

again.

If a paper jams occurs again after removing the original paper jam,

check to make sure nothing is blocking the feed path or blocking the

carriage.

COVER OPEN

Problem

The front cover is open.

This error occurs when the cover is opened during carriage operation or a

cleaning operation, causing printer operation to stop. If the carriage is not

in home position and the cover is left open too long, the printheads may dry

out and become damaged. (To avoid this problem, press the Pause button

before opening the cover. Note that if you continue printing, a stripe or

band may appear where printing resumes; this is because the previously

printed section has had more time to dry than the freshly deposited ink.)

Solution

Close the cover as soon as possible.

If the cover is fully closed when this error occurs, make sure the left

and right cover-open sensors are correctly installed and are operating

properly.

PAPER NOT CUT

Problem

The paper that was supposed to be cut was not cut completely, or the

paper was cut but is still in front of the Front Paper Sensor.

Solution

Remove the cut paper if it is on or near the Front Cover and Lower

Paper Guide.

Replace the cutter if it is worn out.

If the paper was cut, but not cut straight across, you may need to

adjust the cutter position. See

Cutter Position Adjustment

page 131 for details.

PAPER NOT STRAIGHT

Problem

This error occurs when the printer detects that the paper is skewed (loaded

at an angle) by more than 3 mm. If the printer prints on paper that is loaded

at a slant, the printer may print outside of the printable area and may fire

ink onto the platen. If this happens, the next sheets loaded in the printer

may be marred on the back.

Solution

Remove the paper loaded in the printer and properly reload it so that

it’s edge is aligned with the vertical line of holes in the Lower Paper

Guide.

If using roll paper, remove the roll and carefully squeeze the sides of

the roll to make sure they’re lined up and flat.