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Troubleshooting, 10.1 Installation Problem, 10.2 Problem Accessing the ENC

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CHAPTER 10 Troubleshooting This chapter covers potential problems and the corresponding remedies. 10.1 Installation Problem The ENC or PostgreSQL cannot be installed properly 1 Make sure that the computer meets the minimum hardware and software requirements. See the quick start guide for more information. 2 Close all programs before the installation. 3 Remove any previous versions of the ENC software from your computer. See the Quick Start Guide for information on how to do this. 4 Stop PostgreSQL before the ENC installation if it has been installed in the same computer. 5 Re-install the ENC. 6 If the problem still persists, contact your vendor. You may need to provide the following information: • all LOG files under the "%ENC_install_path%\ENC\ENC\lib\configuration" directory, and "%install_path%\pgsql\installPG.log" and "%ENC_HOME%\bin\midas.log" files • the operating system name and version of the computer • the ENC version that you want to install • the PostgreSQL version if you have installed it before the ENC • a screenshot capture of the Command Prompt window that shows the ENC's installation progress 10.2 Problem Accessing the ENC I cannot access the ENC ENC User's Guide 343

Section	Page
Enterprise Network Center	1
About This User's Guide	3
Document Conventions	5
Contents Overview	7
Table of Contents	9
User’s Guide	15
Web Configurator	17
1.1 Web Configurator Requirements	17
1.2 Web Configurator Access	18
1.3 Web Configurator Screens Overview	19
1.3.1 Title Bar	20
1.3.2 Main Menu Screens	21
1.3.3 OTV and Map	25
1.3.4 Main Window	34
1.3.5 Right-click Menus	34
1.3.6 Common Icons	44
1.3.7 Working with Tables	45
Tutorials	47
2.1 Acknowledge Device Events	47
2.2 Firmware Upgrade for Multiple Devices	48
2.3 Configuration Backup for Multiple Devices	53
2.4 Configuration Restore to a Device	55
2.5 Script Distribution to Multiple Devices	58
2.6 ENC Backup and Performing a Complete Auto- Discovery with Filters	60
2.7 Event Actions Triggered By Received Events	63
2.8 Performance Monitoring for Interfaces	66
2.9 Configure VLAN Settings	70
2.10 Register Multiple NWA1300-N Series APs	74
2.10.1 Method 1	75
2.10.2 Method 2	77
2.10.3 Method 3	78
2.11 Different Map Views for Different Users	80
Technical Reference	83
Dashboard	85
3.1 Overview	85
3.2 The Dashboard Screen	85
3.2.1 Edit a Widget	90
Configuration	93
4.1 MIB Browser	93
4.1.1 MIB Browser	94
4.1.2 Custom Table	97
4.1.3 Custom Table Add/Edit	98
4.1.4 Table View	99
4.1.5 Graph View	100
4.2 Firmware Upgrade	100
4.2.1 Firmware List	101
4.2.2 Uploading Firmware to the ENC	102
4.2.3 Schedule List	102
4.2.4 Creating or Editing a Schedule List	103
4.3 Script Distribution	106
4.3.1 Script Distribution Add	107
4.4 Configuration File Update/Backup	111
4.4.1 Configuration File List	111
4.4.2 Uploading Configuration Files to the ENC	112
4.4.3 Backup Schedule List	114
4.4.4 Creating or Editing a Backup Schedule List	115
4.4.5 Update Schedule List	116
4.4.6 Creating or Editing an Update Schedule List	117
4.5 Default Performance Monitor Library	120
4.5.1 Customized Performance Monitor Library	120
4.5.2 Add a Performance Monitor	121
Event	123
5.1 Event Viewer	123
5.1.1 Events	125
5.2 Event Configuration	126
5.2.1 Edit Event Configuration	127
5.2.2 Customized Events	128
5.2.3 Customize an Event	128
5.3 Event Action	131
5.3.1 Add/Edit Event Action	132
Tool	135
6.1 Device Discovery	135
6.1.1 Automatic	135
6.1.2 Manual	135
6.1.3 Auto-Discovery	136
6.2 Inventory of Devices	140
6.2.1 Inventory Device Details - System	143
6.2.2 Inventory Device Details - Access	145
6.2.3 Inventory Device Details - Interface	147
6.2.4 Inventory Device Details - Routing	149
6.2.5 Inventory Device Details - ARP	150
6.2.6 Inventory Device Details - Port Analyzer	151
6.2.7 Inventory Device Details - MAC Table	152
6.2.8 Inventory Device Details - Wireless	153
6.3 Inventory of Networks	154
6.3.1 Inventory Network Details	155
6.4 Device Group	156
6.4.1 Device Group Add/Edit	157
6.5 PING/Trace Route	158
6.6 MIB Loader	159
6.6.1 User Loaded MIBs	159
6.6.2 Default MIBs	160
6.7 Performance Monitoring	161
6.7.1 Device Monitor	161
6.7.2 Example - Displaying Selected Performance Monitors	162
6.7.3 Example - Removing Selected Performance Monitors	162
6.7.4 Monitor Manager	163
6.7.5 Performance Monitor Add	163
6.7.6 Add a Threshold to the Performance Monitoring List	165
6.7.7 View the Performance Monitoring Report	166
6.8 Schedule Report	167
6.9 Schedule Report Add/Edit	168
6.10 Syslog Overview	169
6.10.1 Syslog View	169
6.10.2 Log Statistic	171
6.10.3 Settings	172
Report	175
7.1 Reports	175
7.1.1 Default Reports Screen	175
7.1.2 Customized Reports Screen	176
7.1.3 Report Add	177
7.1.4 Report Edit	182
7.1.5 A Report Example	182
7.2 Scheduled Report	183
7.2.1 Summary Screen	183
7.2.2 Schedule Report Add/Edit Screen	184
Application	187
8.1 Overview	187
8.1.1 What You Can Do in This Chapter	187
8.2 RMON	187
8.2.1 Statistics	188
8.2.2 History Config	194
8.2.3 Event/Alarm	199
8.3 VLAN Management	206
8.3.1 VLAN Management Configuration Examples	208
8.3.2 Edit a VLAN Group	211
8.3.3 Port Setting	214
8.4 Port Management	216
8.4.1 Basic Setting	216
8.4.2 View Port Status	218
8.4.3 Bandwidth Control Overview	219
8.4.4 Broadcast Storm Control	221
8.4.5 Port Security	222
8.4.6 Authentication Overview	225
8.5 AP Manager	230
8.5.1 The AP Profile Screen	230
8.5.2 Add/Edit an AP Profile	230
8.5.3 The AP Configuration Screen	233
8.5.4 The AP Monitor Screen	235
8.6 IP Surveillance	235
8.6.1 Initial Setup	236
8.6.2 IP Surveillance Dashboard	239
8.6.3 IP Surveillance Port Group	242
8.6.4 IP Surveillance Access Switch	243
8.6.5 IP Surveillance Aggregate Switch	246
8.6.6 IP Surveillance NVR Switch	247
8.6.7 IP Surveillance Map View	248
8.6.8 IP Surveillance Traffic Profile	249
8.6.9 IP Surveillance Port Power	250
8.6.10 IP Surveillance Power Management	251
8.6.11 IP Surveillance Traffic Guarantee	251
8.6.12 IP Surveillance Device Configuration	252
8.6.13 IP Surveillance Port Group Configuration	253
8.6.14 IP Surveillance Reports	254
8.7 Wireless Controller Management	258
8.7.1 Dashboard	260
8.7.2 AP Detail	263
8.7.3 AP Group	264
8.7.4 AP List	265
8.7.5 Radio List	265
8.7.6 Station Info	266
8.7.7 Login User	267
8.7.8 Captive Portal	267
8.7.9 Login Page	271
8.7.10 Schedule	273
8.7.11 Radio List	275
8.7.12 SSID List	278
8.7.13 Security List	280
8.7.14 MAC Filter List	283
8.7.15 AAA Server	284
8.7.16 Authentication Method	291
8.7.17 VLAN	293
8.7.18 Zone	299
8.7.19 AP Configuration	302
8.7.20 NXC5200 Configuration	304
8.7.21 NXC5200 Notification Alarms	306
8.7.22 Wireless Controller Management Reports	306
Maintenance	315
9.1 User Account Overview	315
9.2 Types of Accounts	315
9.3 User Account	316
9.3.1 User Account Add	318
9.4 Server	319
9.5 Customize	320
9.5.1 Customize Device Models	320
9.5.2 Device Model Add/Edit	321
9.5.3 Customize Images	323
9.5.4 Images Add/Edit	325
9.6 Backup/Restore	327
9.6.1 Backup	329
9.7 Data Export	330
9.8 Registration	330
9.8.1 Registration Screen	331
9.9 Application Management	332
9.10 Log	333
9.11 About	334
9.12 Certificate Management	334
9.12.1 What You Need to Know	334
9.12.2 Verifying a Certificate	336
9.12.3 The Certificate Management Screen	337
9.12.4 The Create CSR Screen	339
9.12.5 The Import Certificate Screen	340
Troubleshooting	343
10.1 Installation Problem	343
10.2 Problem Accessing the ENC	343
10.3 Problem Finding a Device	344
10.4 Map Problems	345
10.5 Script Problems	345
10.6 Event Action Problems	346
10.7 VLAN/Port Management Problems	346
10.8 Lose Connection Problems	346
10.9 Syslog Problems	347
10.10 Configuration Backup Problems	347
10.11 Other Problem	347
Product Specifications	349
IP Addresses and Subnetting	351
Pop-up Windows, JavaScript and Java Permissions	361
Open Software Announcements	371
Legal Information	381