Compaq ProLiant 1000 ProLiant Server Troubleshooting Guide
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- Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 1
HP Servers Troubleshooting Guide January 2003 (Seventh Edition) Part Number 161759-007 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 2
to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. HP Servers Troubleshooting Guide January 2003 (Seventh Edition) Part Number 161759 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 3
This Guide Who Should Use This Guide xi How to Use This Guide ...xii Key Terms ...xii Symbols in Text...xiii Reader's Comments ...xiii HP Resources ...xiii Chapter 1 Diagnosing the Problem Developing a Troubleshooting Plan 1-2 Preparing to Troubleshoot the Server 1-3 Preparing the Server for - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 4
CD-ROM and DVD Drives 2-23 Hard Drives ...2-24 Tape Drives ...2-31 External Device Problems 2-35 Video ...2-35 Audio ...2-37 Printers ...2-37 Mouse and Keyboard 2-38 Diagnostic Adapter 2-39 Integrated Management Display 2-40 Hot-Plug Management Module 2-40 iv HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 5
Software ...3-9 Remote ROM Flash Problems 3-9 Maintaining Current Drivers 3-12 Erasing the System ...3-14 Chapter 4 Diagnostic Tools Array Diagnostic Utility 4-2 Diagnostics ...4-3 Enterprise Diagnostics LX32 4-3 Diagnostics on a 32-bit System 4-5 Diagnostics on a 64-bit System 4-6 Server - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 6
Using a Methodology...6-5 Visually Checking Your Server 6-7 Recognizing Power Problems Caused by Acts of Nature 6-8 Preventing Power Management Problems 6-8 General Power Requirements 6-9 Power Consumption Considerations 6-9 Power Supply Considerations 6-9 vi HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 7
Temperature Problems 6-10 Preventing Damage to Removable Drives 6-11 Preventing Electrostatic Damage 6-12 Preventing Cable Damage 6-12 Preventing Tape Drive Errors 6-13 Appendix A HP Resources Online Resources...A-2 Software and Option Resources A-4 General Server Resources A-9 ProLiant BL - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 8
18 2-7 General Fan Problems 2-20 2-8 Hot-Plug Fan Problems 2-21 2-9 Diskette Drive Problems 2-22 2-10 CD-ROM and DVD Drive Problems 2-23 2-11 Hard Drive Problems 2-24 2-12 Tape Drive Problems 2-31 2-13 DAT Drive Problems 2-34 2-14 Video Problems ...2-35 viii HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 9
-ROM Drive Test Error Codes B-14 SCSI Tape Drive Test Error Codes B-15 Pointing Device Interface Test Error Codes B-15 POST Error Messages C-1 Non-Numeric Error Messages or Beeps Only C-2 100 Series POST Error Messages C-7 200 Series POST Error Messages C-14 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 10
Error Messages C-30 900 Series POST Error Messages C-36 1100 Series POST Error Messages C-37 1600 Series POST Error Messages C-38 1700 Series POST Error Messages C-47 1800 Series POST Error Messages C-70 Array Diagnostic Utility (ADU) Error Messages D-2 x HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 11
, software tools, and operating systems supported by, and specific to, your server. WARNING: To reduce the risk of personal injury or damage to the equipment, refer to the user documentation supplied with the server and observe the appropriate safety precautions. Who Should Use This Guide This guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 12
or equipment damage, remove power from the server by disconnecting all power cords from the power supplies. • Server-specific user documentation-The set of documents that apply specifically to a server, such as the setup and installation guide, maintenance and service guide, and installation poster - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 13
points of the main text. Reader's Comments HP welcomes your comments on this guide. Please send your comments and suggestions by e-mail to [email protected]. HP Resources For information on additional HP resources, refer to Appendix A, "HP Resources." HP Servers Troubleshooting Guide xiii - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 14
, software tools, and operating systems supported by, and specific to, your server. The following sections are outlined in this chapter: • Developing a Troubleshooting Plan • Preparing to Troubleshoot the Server • Gathering Information • Locating Troubleshooting Information • Contacting HP Even - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 15
against the likelihood of resolving the problem. - Gather the documentation that shipped with your server. Server-specific user documentation is also located on the following website: www.compaq.com/support/servers Select your server, and then look in the Manuals section. - Compile a master plan to - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 16
should. First, however, read through the proper troubleshooting procedures in the "Using a Troubleshooting Methodology" section. Using a Troubleshooting Methodology As you follow the troubleshooting steps in this guide and your server-specific user documentation, use the methods described in Table - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 17
to judge the effectiveness of each troubleshooting step. Look for and record any mistakes made while executing a step. To be sure that the specific cause of the problem is isolated, be sure that during order to proceed, record why, and note the preceding step. 1-4 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 18
Before troubleshooting your specific server problem, collect the following information: • What events preceded the failure? After which steps does the problem occur? • What has been changed between the time the server was working and now? • Did you recently add or remove hardware or software? If - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 19
does not follow the normal power-up sequence, as described in your server-specific user documentation. When a ProLiant ML, ProLiant DL, TaskSmart, or Previously Released Server Does Not Start Use the information in Table 1-2 to troubleshoot problems with a ProLiant ML, ProLiant DL, TaskSmart, or - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 20
level? Check for power supply problems: Refer to: • Is each power supply fan • "Power Supply" in Chapter 2 spinning? • "Uninterruptible Power • Are the power supplies' LEDs Supply" in Chapter 2 indicating that each power supply is working? • Your server-specific user documentation for - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 21
? Check for automatic server recovery-2 (ASR-2) reboot: • Is your server rebooting repeatedly? Be sure that the server is not rebooting due to a problem that initiates an ASR-2 reboot. Refer to "Automatic Server Recovery-2" in Chapter 5 for more information. 1-8 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 22
Does Not Start Use the information in Table 1-3 to troubleshoot problems with a ProLiant BL server. Table 1-3: When a ProLiant BL Server Does Not Start What to Check Check the enclosure(s): Check for connection problems: • Are all power cords properly connected throughout the system? Are there - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 23
1-3: When a ProLiant BL Server Does Not Start continued What to Check What to Do Check for power supply problems: Refer to: • Is each power supply fan spinning? • "Power Supply" in Chapter 2. • Do the power supplies' LEDs indicate that each power supply is working? • Your server-specific user - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 24
Diagnosing the Problem Table 1-3: When a ProLiant BL Server Does Not Start continued What to Check What to Do Check each server blade: Check for power delivery problems: • Do all appropriate LEDs indicate that the server blade is receiving power? Refer to your server-specific user - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 25
failure information: Are there error messages such as: • Power-On Self-Test (POST) messages? • Stop/Abend Software Problems" • Chapter 2, "Hardware Problems" Refer to "Integrated Management Log" in Chapter 4. Refer to "Server Management" in Chapter 4. continued 1-12 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 26
the server setup utility • Cache memory • Controllers • Shadow RAM • Free space on the hard drive Check component information, such as: • IRQ settings • I/O address • Direct memory access (DMA) channels • Connector type Run the Survey Utility (for servers running the Windows NT, Linux, or - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 27
. Refer to "Processors" in Chapter 2. Be sure that there are no memory problems. Refer to "Memory" in Chapter 2. For configure-to-order servers: • Check the initial factory-installed configuration. Refer to your server-specific user documentation. • Note any changes that have been made to the - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 28
Problem When the Operating System Does Not Load This section provides steps to follow if the server software servers running Windows NT, Linux, or NetWare operating systems). Refer to: • "Survey Utility" in Chapter 4 • "List of Events" in Chapter 4 continued HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 29
on the Management CD. • If your server uses the Rapid Deployment Pack, has the system been configured correctly with this software? Refer to: • Your server-specific user documentation • The documentation that ships with the Rapid Deployment Pack continued 1-16 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 30
Manager 7 (or previous version) appropriate? Refer to the utilization information provided by your third-party tools. • How does the current utilization differ from the historical? HP Servers Troubleshooting Guide 1-17 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 31
2 Appendix C, "POST Error Messages" Appendix B, "Test Error Codes" "Memory" in Chapter 2 • "Processors" in Chapter 2 • "Processor Power Modules" in Chapter 2 "Diskette Drives" in Chapter 2 "Audio" in Chapter 2 "CD-ROM and DVD Drives" in Chapter 2 continued 1-18 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 32
trouble accessing data on the hard drive. "Hard Drives" in Chapter 2 You have corrected the problem and want to be sure that you prevent future problems. Chapter 6, "Error Prevention" None of the attempted techniques were effective. Appendix A, "HP Resources" HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 33
.hp.com For the name of your nearest authorized reseller: • In the United States, call 1-800-345-1518. • In Canada, call 1-800-263-5868. NOTE: For additional resources outside the United States and Canada, contact your authorized reseller or service provider. 1-20 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 34
- Driver version • Information from the "Operating System Information You Need" section. • Your notes describing the conditions under which the problem occurred. • Your notes describing troubleshooting attempts up to this point. • Notes on anything nonstandard about your server setup. HP Servers - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 35
documentation, and maintenance and service guide for information on procedures, software tools, and operating systems supported by and specific to your server. Operating system information outlined in this section: • Microsoft operating systems • Linux operating systems • Novell NetWare operating - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 36
(Msinfo32.exe on Windows 2000 systems) Boot.ini Memory.dmp Event logs IRQ and I/O address information in text format • An updated Emergency Repair Diskette • If HP drivers are installed: - Version of the Compaq Support Paq (CSP), ProLiant Support Pack (PSP), or Support Software Diskette (SSD) used - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 37
Diagnosing the Problem Linux Operating Systems Collect the following information: • Operating system • A list of all third-party hardware and software installed, with versions • A detailed description of the problem and any associated error messages 1-24 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 38
settings • A list of the drivers and NLMs used on your server, including the names, versions, dates, and sizes • If HP drivers are installed: - Version of the Compaq Support Paq (CSP), ProLiant Support Pack (PSP), or Support Software Diskette (SSD) used - List of drivers from the CSP, PSP, or - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 39
are displayed) • If HP drivers are installed: - Version of the Extended Feature Supplement (EFS) used - List of drivers from the EFS • If hardware and software installed, with versions • A detailed description of the problem and any associated error messages 1-26 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 40
file system information: - Number and size of partitions and logical drives - File system on each logical drive • Warp Server version used and: - Whether Entry, Advanced, Advanced with SMP, or e-Business - All services running at the time the problem occurred HP Servers Troubleshooting Guide 1-27 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 41
Customer JumpStart • Which software group selected for installation: End User Support, Entire Distribution, Developer System Support, or Core System Support • If HP drivers are installed with Driver Updates (DUs): - DU number - List of drivers in the DU diskette • The drive subsystem and file system - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 42
information • SQL Server configuration parameters • SQL Server device configuration • Default Network, DB-LIBRARY, and NET-LIBRARY information • SQL Server error log • Windows NT event log • Detailed description of the problem and any associated error messages HP Servers Troubleshooting Guide 1-29 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 43
documentation before removing, replacing, reseating, or modifying system components. • Important Safety Information • Power Problems • General Hardware Problems • Internal System Problems • Drive Problems • External Device Problems • Network and Modem Problems HP Servers Troubleshooting Guide 2-1 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 44
Hardware Problems Important Safety Information This section is a reference which explains the safety information placed on equipment and in your server-specific user documentation. , do not plug telephone or telecommunications connectors into this receptacle. 2-2 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 45
weight for one individual to handle safely. Weight in kg WARNING: To reduce the risk of personal injury or damage to the Weight in lb equipment, observe local occupational health and safety requirements and guidelines for manual material handling. HP Servers Troubleshooting Guide 2-3 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 46
server in a rack, remove the power supplies, the media/power supply drawer, the processor/memory drawer, and all System Power Modules to reduce the overall weight this server. Failure to use a properly ventilated door results in thermal damage to your server. 2-4 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 47
Have a qualified electrician check the voltage to be sure that it meets the required specifications. Be sure that your circuit breakers are all in the On position. Refer to "Power Supply" in this chapter. Refer to "Uninterruptible Power Supply" in this chapter. HP Servers Troubleshooting Guide 2-5 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 48
for product-specific information. Refer to "Integrated Management Log" in Chapter 4. System Power Module Some servers use one or more System Power Modules (SPMs) to distribute direct current to system components. If your system uses SPMs, use Table 2-3 to troubleshoot SPM problems. 2-6 HP Servers - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 49
is detailed in your server-specific user documentation. Be sure that each SPM is installed correctly, as directed in your serverspecific user documentation. Uninterruptible Power Supply Use the information in Table 2-4 to troubleshoot UPS problems. Table 2-4: UPS Problems Problem UPS is not - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 50
problem authorized service instructions. System Short Circuit When powering up the server, the power status LED may blink intermittently, turn amber, or stay off. Any of these situations indicate that the system is trying to start but may have a short circuit. 2-8 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 51
server has a redundant line cord switch, but you are only using one 120-volt power cord to power your server, be sure that the power cord is connected to the primary power plug. Refer to your server-specific user documentation for more information on this feature. HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 52
If problems continue to power cord and device cables are connected to the server in an improper sequence. Refer to the cabling requirements in your server-specific user documentation for more information on the proper way to connect the cables to your server. 2-10 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 53
and the hard drives. Be sure that there are no bent connectors. 8. Be sure that all boards are properly installed in the unit. 9. Run Diagnostics to see if it will recognize and test the device. Refer to "Diagnostics" in Chapter 4 for more information. HP Servers Troubleshooting Guide 2-11 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 54
Problems General Devices Third-Party Devices If a third-party device does not work, it may be because the device is not supported by your server or lacks up-to-date drivers. • Refer to your device and server -specific user documentation to be sure that your server and operating system support - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 55
RAM (NVRAM) deletes your configuration information. Refer to your server-specific user documentation, including the maintenance and service guide, for complete instructions before rack planning resources, refer to your server-specific user documentation. HP Servers Troubleshooting Guide 2-13 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 56
user documentation for information specific to your server. Test the processor by replacing it with a known functional processor. If the problem is resolved after you restart the computer, the original processor was faulty and needs to be replaced. continued 2-14 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 57
processor and its associated PPM (if applicable) back to the server one by one, restarting each time, to find the faulty processor or processors. Be sure that the processor configurations at each step are compatible with your server requirements. continued HP Servers Troubleshooting Guide 2-15 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 58
set due to a processor problem. incorrectly. Possible Solution Be sure that each processor is correctly installed in your server, as detailed in your server-specific user documentation. Be sure that each processor is supported by your server. Refer to your server-specific user documentation for - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 59
that you are removing power to the slot using the PCI Hot Plug Utility (if supported by your server) or the PCI Hot Plug button before adding or removing any PCI hot plug devices. Memory Use Table 2-6 to troubleshoot memory problems. Be sure that the memory meets your server requirements and that it - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 60
information for your operating system. 4. Restart the server. If the POST count is still wrong, replace the memory. 1. Reseat the memory. 2. Run the server setup utility. 3. If the server still fails to recognize the memory, then replace the memory. continued 2-18 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 61
Be sure that you have not exceeded the memory limits of the server or operating system. Check the appropriate documentation. 1. Test by installing memory into a working server. 2. Replace the memory. Refer to the procedures in your server user documentation. HP Servers Troubleshooting Guide 2-19 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 62
in Table 2-7 to troubleshoot general fan problems. Table 2-7: General Fan Problems Problem Thermal and fan problems are occurring. Possible Cause Fans are improperly seated. Ventilation is not adequate. Fan errors are occurring. Possible Solution Follow your server-specific user documentation - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 63
. Refer to your server-specific user documentation for specifications on fan requirements. Be sure that all fan slots have fans or blanks installed. Refer to your serverspecific user documentation for requirements. Hot-Plug Fan Problems Use the information in Table 2-8 to troubleshoot hot-plug fan - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 64
to check for fragmentation (CHKDSK on some systems). Format the diskette. Check the type of drive you are using and use the correct diskette type. Check all cable connections between the drive and controller. Remove the diskette from the drive. continued 2-22 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 65
. Check your operating system-specific documentation to see whether your operating system supports booting from a USB CD-ROM. Clean the drive and media. Remove the label and any adhesive residue. Replace the CD or DVD with valid media for the drive. continued HP Servers Troubleshooting Guide 2-23 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 66
to your server-specific user documentation for information on hard drive LEDs. Try removing and replacing the hard drive. If you remove any hard drives, label the drive and its position, and make sure that you install it in its original position. continued 2-24 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 67
of 15 percent free space. Check power to backplane. Try another bay. Refer to your hard drive documentation to be sure that the drive is supported. Replace hard drive. Run your array configuration utility or the utility supplied with the array controller. HP Servers Troubleshooting Guide 2-25 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 68
Be sure that the SCSI ID switches are set according to the drive bay position required for your server. Refer to your server-specific user documentation or hard drive documentation for setting information. SCSI Hot-Plug Hard Drives If the SCSI device is not recognized, be sure that it is configured - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 69
, depending on the status of other drives in the array. Refer to your server-specific user documentation for information about drive statuses. IMPORTANT: If the hard drive fault LED is on, follow the proper troubleshooting procedures, find the cause of the problem, and correct it. One common mistake - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 70
server storage system while the server controlling it is powered up. CAUTION: Powering down a server storage system while the server controlling it is powered up causes the Smart Array controller to mark the drives as failed and results in permanent data loss. 2-28 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 71
• Do not turn off a connected hard drive enclosure when the server containing the Smart Array Controller is powered up. Also, do not power up the server before powering up the drive enclosure. CAUTION: Turning off a connected hard drive enclosure when the server containing the Smart Array Controller - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 72
hot-plug hard drive, refer to the user documentation for your server. • If you are upgrading to larger drives in the array, follow the previously stated rules and be sure that each drive has completed its rebuild before adding the next new drive to the array. 2-30 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 73
Possible Cause Drive is not clean. Tape is not compatible with drive. Possible Solution Clean the drive. Refer to the instructions provided with the drive. Check the tape specifications to be sure that the tapes are designed to work with the drive. continued HP Servers Troubleshooting Guide 2-31 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 74
the DLT drive to be sure it is properly seated: 1. Push the DLT drive in tightly. 2. If that does not correct the problem, completely remove the DLT drive and reseat. 1. Remove write protection. 2. If the tape still does not work, try another tape. continued 2-32 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 75
controller documentation. Refer to "DAT Drives" in this chapter. Some errors do not cause a failure. If an error occurs but does not disrupt the backup, you may be able to ignore the error. Contact the software vendor for more information about the message. HP Servers Troubleshooting Guide 2-33 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 76
is recommended. Media is defective. Possible Solution DAT drive sense error codes are detailed in the whitepaper Troubleshooting DAT Drives. Search the following website: www.hp.com Upgrade drivers, software, and firmware to the latest revisions. Clean the drive at least four times to be sure that - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 77
you first start the server, the monitor should display the server logo. Use Table 2-14 to troubleshoot video problems. Table 2-14: Video Problems Problem Possible Cause Possible Solution Screen is blank for more than 60 seconds after you power up the server. Monitor is not powered up and the - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 78
to the corresponding monitor connectors. • Be sure that your monitor RGB inputs are set to 75 ohms. Move the monitor away from other monitors or power transformers. 2-36 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 79
.compaq.com/support/servers Select your server, and then look in the Manuals section. Continue booting the system. Some servers do not have internal speakers and thus do not generate beeps during POST. Printers Use Table 2-16 to troubleshoot printer problems. Table 2-16: Printer Problems Problem - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 80
Use Table 2-17 to troubleshoot mouse and keyboard problems. Table 2-17: Mouse/Keyboard Problems Problem Mouse does not respond to movement, or keyboard does not work Possible Cause The mouse or keyboard is not firmly connected. Correct server node is not connected. The driver is not correct - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 81
Adapter cannot be connected as a hot-plug device. You must connect the Diagnostic Adapter before booting the server on these systems, or switch to USB devices (if the operating system supports USB devices) to use the Diagnostic Adapter hot-plug functionality. HP Servers Troubleshooting Guide 2-39 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 82
following: • Check the module LEDs to see if you can isolate the problem. Refer to your server-specific user documentation for more information. • Check to be sure that there are no loose or disconnected cables, and that all connections are properly seated. 2-40 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 83
compaq.com/support Table 2-18: Network Controller Problems Problem Network controller is installed but does not work. Possible Cause Software problem drivers. Be sure that the PCI Hot Plug power LED is on. Contact your authorized service provider. continued HP Servers Troubleshooting Guide 2-41 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 84
of the network controller. You are having problems with the network interconnect blades (if available for your server). Network interconnect blades are not properly seated. Be sure that the network interconnect blades are properly seated and connected. 2-42 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 85
the local telephone company and arrange to correct the problem. Be sure that the line is not in use at another extension. Be sure that the telephone number is correct. The other modem must be set up correctly before you can complete the connection. continued HP Servers Troubleshooting Guide 2-43 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 86
Table 2-19: Modem Problems continued Problem Possible Cause There software correctly. 2. Power down the server and restart. 3. Run the communications software, checking settings and making corrections where needed. 4. Restart the server and retry. continued 2-44 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 87
2-19: Modem Problems continued Problem Possible Cause The modem may be longer than necessary. Possible Solution Enable this option in the communications software. 1. Turn off the answering machine. -Or- Reconfigure auto-answer to &F&C1&D2&K3 continued HP Servers Troubleshooting Guide 2-45 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 88
2-19: Modem Problems continued Problem Possible Cause You are the following AT command: AT&Q6%C0 Reconfigure your communications software to correct the connection baud rate to match the service you are calling. If this does not work, try the line tested. 2-46 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 89
, software tools, and operating systems supported by, and specific to, your server. The following information is covered in this chapter: • Operating Systems • Application Software • Clustering Software • Remote ROM Flash • Maintaining Current Drivers • Erasing the System HP Servers Troubleshooting - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 90
the network interface controller drivers. Run the server setup utility. 1. Be sure that you are following the instructions in the Factory-Installed Operating System Software User Guide provided for your operating system. 2. If all instructions have been followed and a problem still exists, note at - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 91
and reinstall the operating system. Refer to "Erasing the System " in this chapter. Server problems occur after the installation of a service pack. The service pack may have overwritten a file. Refer to "Operating System Updates" in this chapter. continued HP Servers Troubleshooting Guide 3-3 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 92
at least 500, and the maximum to at least 2000. During installation, NetWare attempts to load MEGA4 XX.HAM or 120PCI.HAM, and Remote Insight Lights-Out Edition board installed. No action is needed. This occurrence does not impact the installation of NetWare. 3-4 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 93
the instructions provided. 3. Install the current drivers. Refer to the "Maintaining Current Drivers," section in this chapter. 4. Power up your server. If you apply the update and have problems, refer to the following website: www.compaq.com/support/files/server Select your server and operating - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 94
disk partitioning, and erases all connected hard drives completely. Refer to "Erasing the System" in this chapter for complete instructions on using this utility. 2. Be sure that you have printed records of all information listed in Chapter 1, "Diagnosing the Problem." 3. Be sure that you have two - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 95
from Caldera Sun Solaris IBM OS/2 Linux Banyan VINES Software Tool Emergency Repair Diskette. Refer to your Windows NT, Windows 2000, or BackOffice Small Business Server documentation for more information. HP servers shipped with factory-installed software include Start menu access to the - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 96
. Be sure that the installation was completed successfully. Try reinstalling the application. Be sure that you have the most current drivers. Refer to "Maintaining Current Drivers" in this chapter. Be sure that all current printer drivers are installed. 3-8 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 97
Problems Clustering Software If your server utilizes cluster software, such as Microsoft Cluster Server or Novell Cluster Services, refer to the documentation provided with the application for cluster troubleshooting information. Check the Microsoft or Novell website for software troubleshooting - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 98
clients only. Also be sure that you are following the instructions for the Remote ROM Flash procedure, located on the following website: www.compaq.com/support/files/server Select the family, model, and operating system of your server. If you continue to encounter errors, refer to Table 3-4, which - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 99
ROM Flash utility. To see if your system is supported: 1. Access the following website: www.compaq.com/support/files/ server 2. Select the family, model and operating system of your server. 3. Look under the Utilities heading for Remote ROM Flash Utility. HP Servers Troubleshooting Guide 3-11 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 100
• Compaq Support Paqs (CSPs) or ProLiant Support Packs (PSPs) • Support Software Diskettes (SSDs) • Extended Feature Supplements (EFSs) Check the SoftPaq download website to find these driver files: www.compaq.com/support/files/server CSPs, PSPs, SSDs, and EFSs are operating system-specific bundles - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 101
Software Problems Table 3-5: Operating System Driver Delivery Operating System Microsoft Windows Linux Novell NetWare Caldera and SCO Sun Solaris IBM OS/2 Method of Driver Delivery CSPs and PSPs are available for servers running Microsoft Windows 2000 or Windows NT 4.0 operating systems. SSDs are - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 102
connected hard drives completely. Run the System Erase Utility if you must erase the system for the following reasons: • You choose to install a new operating system on a server with your system, continue with the process, following onscreen instructions. 3-14 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 103
Software Problems • Run from diskette a. Power up the server using the SmartStart CD. b. Click Create Support Software on the menu screen. c. The next screen displays a message asking if you want to create the software from CD only or from an integration server. Select Create Software from CD Only. - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 104
some of the examples or procedures in this guide for your work environment. Refer to your server-specific user documentation for information on procedures, hardware options, software tools, and operating systems supported by, and specific to, your server. HP Servers Troubleshooting Guide 4-1 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 105
ProLiant servers that support HP array controllers and are running SmartStart 4.10 or later. The two main functions of ADU are to collect all possible information about the array controllers in the system and to generate a list of detected problems : Do not cycle the power during this process. ADU - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 106
versions for 32- and 64-bit systems. Refer to your server-specific user documentation to determine what type of Diagnostics your server supports. Diagnostic error codes are generated when Diagnostics recognizes a problem. These error codes help identify defective components. Refer to Appendix - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 107
mode descriptions, device test descriptions, logging capabilities, and failure information. Each of these items allows you to gather different types of information about the system. 4-4 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 108
1. Insert the SmartStart CD into the CD-ROM drive. 2. Restart the system using the SmartStart CD. 3. Select Server Diagnostics from the Maintenance tab on the SmartStart main from the system partition (if set up on your server) or from a Diagnostics diskette. HP Servers Troubleshooting Guide 4-5 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 109
server uses System Configuration Utility (SCU): a. Power up the server hard drive. The SoftPaq file is a self-extracting executable with a filename based on the SoftPaq number, and can be downloaded from the following website: www.compaq.com/support/files/server 4-6 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 110
in the operating system not loading. 1. On the EFI Boot Manager screen, select Boot Configuration. 2. On the Boot Configuration screen, select Uninstall EFI Driver. 3. A list of drivers is displayed. Select Diagnostics Multiprocessor Driver and press Enter. HP Servers Troubleshooting Guide 4-7 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 111
problems. For more information about the server management tools, refer to the following website: www.hp.com/servers/manage The server management tools are available on the Management CD, which ship with 32-bit servers, or the following website: www.compaq.com/support/files/server Select your server - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 112
the following website: www.compaq.com/support/files/server Refer to the Management CD for information on installing and running the Survey Utility. NOTE: If your operating system is factory installed, refer to your server-specific user documentation for instructions on Survey Utility installation - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 113
you to troubleshoot a specific server blade using the Integrated Administrator and other server diagnostic functionality. Refer to your server-specific user documentation for more information. Diagnostic Station Available for some ProLiant BL servers, the Diagnostic Station enables you to power up - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 114
): a. Power up the server, and server with the Diagnostics diskette in drive A. A Diagnostics diskette can be made by running the Server Diagnostics file available for download from the following website: www.compaq.com/support/files/server Select your server HP Servers Troubleshooting Guide 4-11 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 115
an easily viewable form, marking each with a timestamp that is accurate to the minute. NOTE: If your operating system is factory installed, refer to your server-specific user documentation for instructions on IML installation and access procedures. 4-12 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 116
CD, if available for your server, for instructions on installing the appropriate drivers. Refer to your server-specific user documentation or the Integrated Management Display User Guide provided with the IMD option of an event as displayed on the IMD follows: HP Servers Troubleshooting Guide 4-13 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 117
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in your server-specific user documentation before removing, replace the memory module during the next scheduled maintenance to ensure reliable operation. continued 4-14 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 118
Replace the memory module. If that does not resolve the problem, replace the memory board. Replace the processor. Replace the processor. Replace the board on which the processor is installed. Power down the server, and then replace the EISA board. continued HP Servers Troubleshooting Guide 4-15 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 119
Recovery," for information on problem resolution. Replace the power supply. Add a power supply or replace the failed power supply. Replace the system configuration battery. Replace the power module. Correct problem with AC power supplied to system. continued 4-16 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 120
to 220 V or add an additional power supply (if applicable to your system). If the problem is still not resolved, remove some of the options installed. Refer to the documentation for your operating system. Replace fan. Check fans. Also, be sure that the server is properly ventilated and that the room - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 121
and monitor. If your server supports the BIOS Serial Console, refer to the BIOS Serial Console User Guide for more information. Server Blade Health Driver Available on some ProLiant BL servers, the server blade health driver monitors operational data of the server blades and logs abnormal conditions - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 122
some of the examples or procedures in this guide for your work environment. Refer to your server-specific user documentation for information on procedures, hardware options, software tools, and operating systems supported by, and specific to, your server. HP Servers Troubleshooting Guide 5-1 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 123
to find these settings for your server. Make a note of the positions of all switches in the system maintenance switch box so that they can be restored after successful completion of this process. Power up the server again to boot into disaster recovery mode. 5-2 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 124
- Cycle Power Or, if server with redundant ROM where both ROM images have been corrupted, repeat the process in succession (once for each corrupted image). If only one image is corrupted, read the "Redundant ROM Image Recovery" section for complete instructions. HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 125
-2 assumes a fault has occurred and initiates the recovery process. To configure ASR-2: • On servers running the ROM-Based Setup Utility (RBSU): a. Run RBSU. b. Select the Automatic Server Recovery menu. c. Set the ASR Status to Enabled. d. Set the ASR Timeout. 5-4 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 126
time-out. The available recovery features are: • Software Error Recovery-automatically restarts the server after a software- induced server failure • Environmental Recovery-allows the server to restart when temperature, fan, or AC power conditions return to normal Unattended Recovery For unattended - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 127
that use RBSU. • Logs the error information to the IML • Resets the server • Initiates Diagnostics from the hard drive • Enables remote access: - If you have configured for dial-in access and later, or a Telnet terminal emulator with VT100 or ANSI capabilities. 5-6 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 128
from the system partition on the hard drive. Depending on your server, you can configure your server to start Diagnostics in up to four different ways: • Without remote console support, such as running Diagnostics from the server console only • With remote console support, using modems for dial-in - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 129
power supply (UPS) is activated. This feature determines how long the server waits to shut down after the UPS is activated. If desired, this setting can provide enough time for an administrator to perform any necessary operations or to properly shut down the server. 5-8 HP Servers Troubleshooting - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 130
the server to be restarted. For additional information about the ASR-2 flow of events, refer to your server maintenance and service guide on the on the following website: www.compaq.com/support/servers Select your server to display the reference library. HP Servers Troubleshooting Guide 5-9 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 131
and you have enabled ASR-2 to initiate Diagnostics, the operating system-specific Health Driver logs critical error information in the IML, and ASR-2 restarts the server. When the system reinitializes, ASR-2 starts Diagnostics from the hard drive. If Dial-In status is enabled, the modem is placed in - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 132
administrator to dial in and run Diagnostics. You automatically disable this option when you configure the software error recovery start option to Boot Operating System. When ASR-2 pages you, you cannot dial , the modem goes into auto-answer mode. continued HP Servers Troubleshooting Guide 5-11 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 133
when the host operating system is running. Network controller HP For all HP standard network controllers. Network frame type ETHERNET_II Select the frame type for your network. Selections include both Ethernet and IBM Token-Ring topologies. continued 5-12 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 134
and then access the Diagnostics and Utilities menu, it prepares for remote communication. You can run Diagnostics, the Inspect Utility, or the server setup utility remotely by using a workstation running terminal emulation software, such as Insight Manager 7. HP Servers Troubleshooting Guide 5-13 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 135
supported on systems that use the System Configuration Utility. When you enable ASR-2 to restart the operating system and a critical error occurs, ASR-2 logs the error in the IML and restarts the server Disabled IPX HP HP_Server Slot # ETHERNET_II continued 5-14 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 136
identify and correct the problem, thus minimizing downtime. You can view the IML through Insight Manager 7 (or a previous version). The Diagnostics utility either resolves the error or suggests corrective action in systems that do not support event logs. HP Servers Troubleshooting Guide 5-15 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 137
days to prevent loss of nonvolatile configuration memory. Failure of the battery supporting the system nonvolatile RAM is imminent. The operating system detected by the Diagnostics. The server detected an error during the Power-On Self-Test (POST). continued 5-16 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 138
. UPS A/C Line Failure Shutdown or Battery Low The uninterruptible power supply (UPS) notified the operating system that the AC power line failed. Accompanying data indicates if an auto-shutdown sequence was invoked or if the battery was nearly depleted. HP Servers Troubleshooting Guide 5-17 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 139
functionality without opening or powering down the unit. Table 2000 03 1 C 01 1 A 9/21/2000 03 1 C 01 1 A The Revision History Table is stored in nonvolatile RAM (NVRAM) and is accessed through the Inspect Utility and Insight Manager 7 (or previous versions). 5-18 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 140
interface fault recovery tracking decreases network downtime by enabling diagnosis of actual network interface failures. Memory Fault Recovery Tracking This feature inspects the operation of the memory subsystem looking for noncorrectable memory errors. HP Servers Troubleshooting Guide 5-19 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 141
• Visually checking your server • Recognizing power problems caused by acts of nature • Preventing - Power management problems - Grounding problems - Temperature problems - Damage to removable drives - Electrostatic damage - Cable damage - Tape drive errors HP Servers Troubleshooting Guide 6-1 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 142
or procedures in this guide for your work environment. Refer to your server-specific user documentation for information on procedures, hardware options, software tools, and operating systems supported by, and specific to, your server. Preparing for Changes Most problems occur when something in - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 143
. If you have a processor problem, you can restore the server with the remaining processors. Put terminator boards in all processor slots not occupied by processors. • If you are adding faster or larger hard drives to a storage system, a thermal upgrade or power supply upgrade may be necessary. The - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 144
to minimize the impact of downtime. If possible, divide the workload between several machines rather than just one. If you can, group users across different servers in your network. Anticipate the utilization rate and distribute servers based on that rate. 6-4 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 145
server fails. For example, decide what action to take if any of the following fails: - Mirror - SCSI board - Network interface controller (NIC) board • Check hard disk space periodically. It is recommended that hard drives have a minimum of 15 percent free space. HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 146
If you have problems, you can use the data to power supplies, hot-pluggable fans, hot-pluggable drives, SCSI cables, network adapters, Processor Power Modules (PPMs), and perhaps even complete I/O, media, processor, and memory modules, if your server is modular. 6-6 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 147
problems, always read the cautionary information in your server-specific server parts, such as fans. • Check your server after power disruptions due to acts of nature. Refer to the "Recognizing Power Problems Caused by Acts of Nature" section in this chapter. HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 148
server, consider the following factors: • General power requirements • Power consumption of the desired configuration • Power supplies required for the desired configuration • Power cords required for the desired configuration • Power redundancy requirements 6-8 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 149
Power Cord Considerations If your server supports AC power redundancy, there are multiple power cord configurations possible with your server. Refer to your server-specific user documentation to determine the appropriate configuration, if applicable to your server. HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 150
power to the server, the server loses power and shuts down. To provide complete power protection, HP recommends installing a suitable UPS. Refer to your server-specific user documentation to determine what power redundancy requirements are necessary for your server. Preventing Grounding Problems - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 151
that has at least one inch of shockproof foam. • Do not drop drives from any height onto any surface. • Do not expose a hard drive to products, such as monitors or speakers, that have magnetic fields. • Do not expose a drive to temperature extremes or liquids. HP Servers Troubleshooting Guide 6-11 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 152
many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions. A sudden discharge of static electricity be caught or snagged by parts being removed or replaced. 6-12 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 153
Error Prevention Preventing Tape Drive Errors Often tape drive problems are caused by defective or substandard media. The following are recommended cleaning procedures: • the cartridge. Then, replace any cartridges that fail more than three out of five times. HP Servers Troubleshooting Guide 6-13 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 154
some of the examples or procedures in this guide for your work environment. Refer to your server-specific user documentation for information on procedures, hardware options, software tools, and operating systems supported by, and specific to, your server. HP Servers Troubleshooting Guide A-1 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 155
Online Resources Table A-1: Online Resources Resource HP website Server-specific user documentation Support staff email address Support on commercial online networks ActiveUpdate What it is Troubleshooting tools and information, as well as the latest drivers and flash ROM images. The set of - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 156
, and information for HP servers. Ask Compaq A search engine, powered by Ask Jeeves, that finds information on ProLiant servers. The search engine responds to queries entered in question form. CarePaq services Information on warranties and service and support upgrades. TechNotes Whitepapers - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 157
Tools, utilities, and information for HP servers. Available for systems running Microsoft Windows NT, Windows 2000, Novell NetWare, or Linux operating systems. The Resource Paqs include utilities to monitor performance, software drivers, customer support information, and whitepapers on the latest - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 158
settings. If SCU is supported by your server, access the utility server-specific user documentation. CAUTION: Do not attempt to use SCU on a 64-bit system. Doing so can corrupt the system, possibly requiring a complete reinstallation of system software. continued HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 159
server-specific user documentation for more information. If the ORCA utility is supported by your server, press the F8 key when prompted during the boot process. For more information on the ORCA utility, refer to your server-specific user documentation. continued A-6 HP Servers Troubleshooting - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 160
controls, remotely power up, power down, or reboot the host server, and send alerts from iLO regardless of the state of the host server, along with many other features. Refer to the Integrated Lights-Out User Guide. If your server supports iLO, also refer to your server-specific user documentation - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 161
server supports this option, refer to your server-specific user guide. server, the IML Viewer is part of the ProLiant Administration Tools. Refer to your server-specific user documentation and the online help files included with the viewer for more information. A-8 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 162
/support/servers and select your server. Management CD Documentation CD, ProLiant Essentials Foundation Pack Documentation CD or access the following website: www.compaq.com/lights-out Access the following website: www.compaq.com/products/servers Management CD continued HP Servers Troubleshooting - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 163
system version support Operating system support matrix Overview of server features and installation instructions Server-specific setup and installation guide Power capacity Power Calculator Registering the server Product registration Server configuration information Server-specific setup - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 164
the server (for servers which support SmartStart) SmartStart installation poster Specifications for server and options, symbols, installation warnings and notices Maintenance and service guide Switch settings; LED functions; drive, memory, expansion board and processor installation instructions - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 165
Documentation CD in the server documentation box (where available) Documentation CD that ships with the ProLiant BL e-Class C-GbE Interconnect Switch or access the HP website. ProLiant Essentials Foundation Pack for ProLiant BL Servers or access the HP website A-12 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 166
Series 200 Series 300 Series 400 Series 500 Series 600 Series 1100 Series 1200 Series 6000 Series 6100 Series 6500 Series 6600 Series 6700 Series 8600 Series IMPORTANT: This guide provides information for multiple servers. Some of the hardware or software information may not apply to your specific - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 167
Primary Processor Test Error Codes The 100 series of diagnostic error codes identifies failures with Port 61 error occurred Keyboard controller self-test failed CMOS RAM test failed CMOS interrupt test failed CMOS clock load system board and retest. continued B-2 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 168
Action Reinsert memory modules in correct location and retest. The following steps apply to error codes 201-XX and 202-XX: 1. Replace the system ROM and retest. 2. Replace the processor and retest. 3. Replace the memory expansion board and retest. continued HP Servers Troubleshooting Guide B-3 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 169
memory to perform test 2. Replace the system board and retest. 3. Replace the memory expansion board and retest 0211-05 Failed inverted pattern compare, but RAM was correct 0212-01 RAM long test failed 0212-02 Error while saving test block continued B-4 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 170
-functioning DC-DC Replace the Processor Power Module (PPM). converter for processor X 300-399, Keyboard Test Error Codes The 300 series of diagnostic error codes identifies failures Replace the keyboard and retest. 3. Replace the system board and retest. HP Servers Troubleshooting Guide B-5 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 171
Printer Test Error Codes The 400 series of diagnostic error codes identifies failures through 498-XX: 1. Connect the printer and retest. 2. Check the power to the printer and retest. 3. Install the loopback connector and retest. system board and retest. B-6 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 172
Test Error Codes The 500 series of diagnostic error codes identifies 509-XX 510-XX 511-XX 512-XX Description Graphics controller test failed Graphics memory test failed Graphics attribute test failed Graphics character set test failed Graphics 80 x . continued HP Servers Troubleshooting Guide B-7 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 173
through 610-XX: 1. Replace the diskette and retest. 2. Check the diskette power and signal cables and retest. 3. Replace the diskette power and signal cables and retest. 4. Replace the diskette drive and retest. 5. Replace the system board and retest. continued B-8 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 174
699-XX Diskette drive/media ID error 1. Replace the media and retest. 2. Run the server setup utility and retest. 1100-1199, Serial Test Error Codes The 1100 series of diagnostic error board (if applicable) and retest. 3. Replace the system board and retest. HP Servers Troubleshooting Guide B-9 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 175
Test Error Codes 1200-1299, Modem Communications Test Error Codes The 1200 series of diagnostic error codes identifies failures with the modem. Corrective action may require and retest. 2. Check the modem line and retest. 3. Replace the modem and retest. B-10 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 176
6000 series of diagnostic error codes identifies failures with various network interface controllers. Corrective action may require replacement of the controller. Table B-10: Network Interface Controllers Test Error Codes Error Code 6000 and retest. HP Servers Troubleshooting Guide B-11 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 177
6100 series of diagnostic error codes identifies failures with an array controller. Refer to "Array Diagnostic Utility" in Chapter 4 for more information on diagnosing problems with the drive array to the current version. 3. Replace the controller and retest. B-12 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 178
6528-XX: 1. Run the server setup utility and check the drive type. 2. Replace the SCSI disk drive signal and power cables and retest. 3. Replace the SCSI controller and retest. 4. Replace the SCSI disk drive and retest. 5. Replace the system board and retest. HP Servers Troubleshooting Guide B-13 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 179
cable and retest. 4. Check the switch settings on the adapter board (if applicable). 5. Replace the SCSI controller (if applicable) and retest. 6. Replace the CD-ROM drive and retest. 7. Replace the system board and retest. B-14 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 180
Drive Test Error Codes The 6700 series of diagnostic error codes identifies failures with the tape cartridge, tape drive, media changer, tape drive Run the server setup utility and check drive type. 2. Replace the SCSI Tape drive signal and power cables and HP Servers Troubleshooting Guide B-15 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 181
some of the examples or procedures in this guide for your work environment. Refer to your server-specific user documentation for information on procedures, hardware options, software tools, and operating systems supported by, and specific to, your server. HP Servers Troubleshooting Guide C-1 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 182
the appropriate memory module. Run Diagnostics. Replace failed assembly as indicated. Check the following information: • The processor and heatsink assembly is properly installed. • Ambient temperature is within an acceptable range. Check fans. continued C-2 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 183
specifications. • Reseat all installed memory modules. • If the system contains more than one memory module, remove one module, and restart the server. Repeat as needed to isolate the bad memory module. Critical Error Occurred Prior to this power . continued HP Servers Troubleshooting Guide C-3 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 184
Source of Problem Action ECC Multiple Bit Error None Detected in DIMM X A memory module failure server mode active and no keyboard attached None This is not an error but simply displays when keyboard is not connected. No action required. continued C-4 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 185
solve the problem, replace the keyboard. No SCSI Devices Detected None No SCSI devices are connected to the boot controller. Check configuration, SCSI cable, connected drives, and configured. Run the server setup utility to make desired changes. continued HP Servers Troubleshooting Guide C-5 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 186
server setup utility. Unsupported Processor Detected System Halted. 1 long, 1 short Processor not supported by current system ROM. Check documentation for supported processors. If supported, remove the processor and update system to latest ROM. continued C-6 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 187
Error 101-I/O ROM Error Audible Beeps 1 long, 1 short None Probable Source of Problem System ROM checksum. Options ROM checksum. Action Run Diagnostics. Replace failed assembly as indicated. Run Diagnostics. Replace failed assembly as indicated. continued HP Servers Troubleshooting Guide C-7 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 188
the server setup utility. Replace the system board. Run the server setup utility. Replace the system board. Run the server setup utility. Replace the system board. Run the server setup utility. Replace the system board. Run the server setup utility. continued C-8 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 189
of a hard drive, for example) or a loss of power to the real-time clock has occurred. The real-time clock loses power if the guide. Run the server setup utility and correct. Run the server setup utility and correct. Run the server setup utility and correct. continued HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 190
Messages Table C-3: 100 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 163-Time & Date Not Set 2 short Invalid time or date in configuration memory. The system time is invalid. This may be a result of a loss in battery power. Set the correct time - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 191
. Run the server setup utility and correct. Turn off the server, replace the battery located on the sideplane board, and then reboot the system. The default nonvolatile configuration will be loaded. Run the server setup utility and correct. continued HP Servers Troubleshooting Guide C-11 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 192
boards to a slot on a different PCI bus. Run the server setup utility and correct. Run the server setup utility and correct. Run the server setup utility and correct. Run the server setup utility and correct. Run the server setup utility and correct. continued C-12 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 193
of bounds None The Integrated Management Log has been reinitialized due to corruption of the log. Action Run the server setup utility and correct. Run the server setup utility and correct. Event message, no action needed. Event message, no action required. HP Servers Troubleshooting Guide C-13 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 194
server-specific user documentation. If not listed, the memory modules are incompatible and should be replaced or removed. Run Diagnostics. Replace failed assembly as indicated. Run Diagnostics. Replace or remove malfunctioning memory module as indicated. continued C-14 HP Servers Troubleshooting - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 195
of memory modules. Install registered PC 1600 ECC DDR SDRAM DIMMs. All the DIMMs within a DIMM group must be alike. Put correctly matched DIMMs within a group All the DIMMs within a DIMM group must be alike. Install correctly matched DIMMs within a group. continued HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 196
Supported. Action Install correctly matched DIMMs in Group X. Install correctly matched DIMMs. Install correctly matched DIMMs. Check placement of memory modules. Install registered ECC DIMMs. Replace DIMMs in indicated slots with supported type. continued C-16 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 197
slots with supported type. Replace DIMMs in indicated slots with supported type. Replace DIMMs in indicated slots with supported type. Reinstall DIMMs in proper order. Install a DIMM to fill the bank. Install registered PC 1600 ECC DDR SDRAM DIMMs. continued HP Servers Troubleshooting Guide C-17 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 198
documentation and replace as indicated. Check memory module installation. Check for additional resources at www.hp.com. Check the size and speed of the memory modules installed. Then, check your server user documentation and replace as indicated. continued C-18 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 199
server user documentation and replace as indicated. Be sure that DIMMs in the online spare bank are populated correctly. Install or reinstall DIMMs to support online spare configuration. Install or reinstall DIMMs to support online spare configuration. continued HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 200
and that only memory board 1 is installed. Remove memory board 2. Replace processor PPM. Replace processor PPM. Replace with a PPM that supports redundancy. Run Diagnostics and replace failed processor. Run Diagnostics and replace failed processor. continued C-20 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 201
failed assembly as indicated. Run Diagnostics. Install assembly as indicated. Run Diagnostics. Replace failed assembly as indicated. Run Diagnostics. Replace failed assembly as indicated. continued HP Servers Troubleshooting Guide C-21 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 202
. Replace failed assembly as indicated. 1. Check the processor bus speed and processor bus-to-core ratio jumper settings. Refer to the server-specific setup and installation guide for more information. 2. Be sure that all processors in the system have the same core speeds and cache sizes. 3. Be sure - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 203
DIMM meets the requirements for supported DIMMs. Replace DIMM. Be sure that the specified DIMM meets the requirements for supported DIMMs. Replace DIMM. Be sure that the specified DIMM meets the requirements for supported DIMMs. Replace DIMM. continued HP Servers Troubleshooting Guide C-23 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 204
the specified DIMM meets the requirements for supported DIMMs. Replace DIMM. Be sure that the specified DIMM meets the requirements for supported DIMMs. Replace DIMM. Be sure that the specified DIMM meets the requirements for supported DIMMs. Replace DIMM. C-24 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 205
are depressed or stuck. 3. If this does not solve the problem, replace the keyboard. 1. Be sure that no keys are depressed or stuck. 2. If this does not solve the problem, replace the keyboard. Run Diagnostics. Replace failed assembly as indicated. continued HP Servers Troubleshooting Guide C-25 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 206
POST Error Messages Table C-5: 300 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 303-keyboard controller error None System board, keyboard, to determine which is in error. 3. Replace the indicated part. C-26 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 207
. 500 Series POST Error Messages Table C-7: 500 Series POST Error Messages Error Code 501-Display Adapter Failure Audible Beeps 1 long, 2 short Probable Source of Problem Integrated video controller on system board has failed. Action Replace the system board. HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 208
drive assembly is properly inserted. 2. Be sure that the cables are connected to the backplane. 3. Replace the CDROM/diskette drive assembly, or the cable, or the backplane, or all three. 4. Research and replace failed assembly as instructed. continued C-28 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 209
manually resolve the conflict. 2. Run Diagnostics and replace failed assembly as indicated. 1. Run your server setup utility to configure the diskette drive port address and manually resolve the conflict. 2. Run Diagnostics and replace failed assembly as indicated. HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 210
installed in the system. 2. Inspect the servermanagement information cable for signs of damage. 3. Reseat the servermanagement information cable on the system board and on the Server Feature Board. continued C-30 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 211
Table C-9: 800 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 802-Processor slot. 3. Be sure that each processor has a corresponding Processor Power Module (PPM) installed. 4. Try replacing each processor with HP Servers Troubleshooting Guide C-31 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 212
supported processors. 1. Remove the processor from processor slot 1. 2. Remove the processor from processor slot 2. 3. Install the processor from processor slot 1 into processor slot 2. 4. Install the remaining processor into the available processor slot. continued C-32 HP Servers Troubleshooting - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 213
POST Error Messages Table C-9: 800 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 806-CMOS has been reset Please power off and restore the clear CMOS switch (SW2.2) None The system switch SW2.2 has been turned on and the system configuration data has - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 214
POST Error Messages Table C-9: 800 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 806-NVRAM has been reset Please power off the system and restore SW1.2 to the default position. Run BIOS Setup to set default values. System Halted. None The system - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 215
to set a new password, if desired. 1. Remove power from the system. 2. Locate the system board configuration switch. 3. Return SW1.1 to the off position. 4. Restart the system. 5. Press the F10 key and use the server setup utility to set a new password. HP Servers Troubleshooting Guide C-35 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 216
up. The machine cover has been removed. Please ensure that any system access was authorized Audible Beeps None Probable Source of Problem The server cover has been removed since the last system startup. Action Be sure that any system access was authorized. C-36 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 217
Problem server setup utility to reassign serial port address and manually resolve conflict. Run the server setup utility and correct. Run the server setup utility and correct. Run the server setup utility to reassign serial port address and manually resolve conflict. HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 218
parameters of the system. Check your serverspecific user documentation for the temperature requirements of your server. Reseat or install a fan in position X. 1. Check fans. 2. Reseat fan cable. 3. If this does not solve the problem, replace the fan. continued C-38 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 219
fan cable. 3. If this does not solve the problem, replace the fan. 1. Check fans. 2. Reseat fan cable. 3. If this does not solve the problem, replace the fan. 1. Check fans. 2. Reseat fan cable. 3. If this does not solve the problem, replace the fan. continued HP Servers Troubleshooting Guide C-39 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 220
fan cable. 3. If this does not solve the problem, replace the fan. 1. Check fans. 2. Reseat fan cable. 3. If this does not solve the problem, replace the fan. 1. Check fans. 2. Reseat fan cable. 3. If this does not solve the problem, replace the fan. continued C-40 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 221
POST Error Messages Table C-12: 1600 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1611-Power Supply Fan X not present None Required fan not installed. 1611-Rear CPU Fan X failure detected None Required fan not spinning. 1611-Rear CPU Fan X not - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 222
replace the fan. Replace power supply as soon as possible. Replace battery (or add external battery) as soon as possible. 1. Check fans. 2. Reseat fan cable. 3. If this does not solve the problem, replace the fan. Install the additional power supply. continued C-42 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 223
Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1615- Power Supply Failure None Power supply has failed. 1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay X. 1616- Power Supply HP Servers Troubleshooting Guide C-43 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 224
110-volt AC source, switch to 220-volt. 2. Add an extra power supply/SPM pair. 3. Decrease the options in the system. Refer to the power calculator on the Web for power considerations: activeanswers.compaq.com/ aaconfigurator Install the server management board in the correct slot. Be sure that the - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 225
Power Module. Replace specified power supply. 1. Note the details of the error status and act accordingly. For example, if an over-temperature condition has occurred, check the system fans and ventilation. 2. If the problem persists, replace power supply. continued HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 226
1600 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1627-System Power Module Reported Error Status None The System Power Module has fans and ventilation. 2. If the problem persists, replace System Power Module. C-46 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 227
-Unsupported Virtual Mode Disk Operation DOS Driver Required None The operating system currently running does not support virtual DMA service. Action 1. Check SCSI cables and or update the SCSI device driver appropriate for this operating system. continued HP Servers Troubleshooting Guide C-47 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 228
cable has proper termination. Migrate logical drive(s) to RAID 5 or upgrade to a larger array accelerator module. Migrate logical drive(s) to RAID 0 or 1, reduce the number of drives in the array, or upgrade to a larger-size array accelerator module. continued C-48 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 229
of a non-fault-tolerant configuration, back up all data before replacing the drive and restore all data afterward. • If this drive is part of a fault-tolerant configuration, do not replace this drive unless all other drives in the array are online. continued HP Servers Troubleshooting Guide C-49 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 230
C-13: 1700 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1720-S.M.A.R.T. Hard Drive Detects Imminent Failure None This is a prefailure notification of a SCSI hard drive that will fail soon. 1721-Slot X Drive Array - Drive parameter tracking predicts - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 231
Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1722-Slot x Drive Array power off, remove or replace connector daughterboard and/or external cables connected to the Smart Array Controller board as instructed. continued HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 232
was connected when the power was off. The logical drive configuration information has been updated to add the new logical drives. The maximum number of logical drives supported is 32. Additional logical drives will not be added to the configuration. continued C-52 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 233
Probable Source of Problem 1728-Drive ArrayAbnormal Shut-Down Detected With WriteCache None There is no array accelerator battery backup on this array controller but caching was enabled. Any data that may have been in array accelerator memory has been lost due to the controller power loss. 1729 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 234
Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1753-Slot z Drive Array - Array Controller Maximum Operating Temperature Exceeded During Previous Power Up. None Controller is overheating. 1754-Slot z Drive C-54 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 235
be caused by a defective system board. Run the server setup utility and correct. Run the server setup utility and correct. Upgrade controller firmware using Options ROMPaq. Replace array accelerator module, or reseat if connector is not fully mated. continued HP Servers Troubleshooting Guide C-55 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 236
1700 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1764-Slot X Drive Array replaced. Expansion will resume when Array Accelerator RAM allocation is successful. Expansion will resume compaq.com/support. continued C-56 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 237
drives have been temporarily disabled. 1. Press the F2 key to accept the data loss and re-enable the logical drives. 2. Restore data from backup. 3. If caused by bad drive or array accelerator failure, replace drive or array accelerator, as appropriate. continued HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 238
firmware that is known to cause intermittent problems. Use the Options ROMPaq utility to upgrade firmware on all drives to the latest revision. Download it from the following website: www.compaq.com/support Run the server setup utility and correct. Run the server setup utility and correct. Run the - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 239
C-13: 1700 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1775-Slot X Drive Array - ProLiant Storage System Not Responding SCSI Port Y: Check storage system power switch and cables. Turn the system power off while checking the ProLiant power and cable - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 240
Closed to Prevent Overheating SCSI Port Y: Redundant Power Supply Malfunction Detected SCSI Port Y: Wide SCSI Transfer Failed SCSI Port Y: Interrupt Signal Inoperative SCSI Port y: Unsupported ProLiant Storage System Detected 1778-Drive Array resuming Automatic Data Recovery process None This - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 241
Failure None Hard drive/format error detected. Hard disk drive circuitry error detected. Action If this message is displayed and drives have not been replaced, this indicates an intermittent drive failure. Be sure that the system is always powered up and down correctly. • When powering up the - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 242
the array controller. 1. Be sure that integrated array controller ROM firmware is up to date. 2. Replace I/O board. Check for loose cables. Be sure that all drives are fully seated in drive bay slots. Replace defective drive X and/or cable(s). continued C-62 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 243
Then, turn system power off and move drives to their original positions. 4. To avoid data loss, reconnect drives to the original controller or upgrade the controller firmware to the version on the original controller (or higher) using Option ROMPaq. continued HP Servers Troubleshooting Guide C-63 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 244
drive was failed, try using another replacement drive. -Or- If rebuild was aborted due to a read error from another physical drive in the array, back up all readable data on the array, run Diagnostics Surface Analysis, and then restore your data. continued C-64 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 245
a bad power cable connection but not incorrect drive replacement, repair the connection and press the F2 key. 2. If the message is not eliminated by pressing the F2 key, run Array Diagnostic Utility (ADU) to resolve. Check cable for proper routing. continued HP Servers Troubleshooting Guide C-65 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 246
sure that system is always powered up and down correctly. • When powering up the system, all external storage systems must be turned on before server. • When powering down the system, the server must be powered down before external storage systems. continued C-66 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 247
Table C-13: 1700 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1790-Disk X Configuration Error None Hard drive error or wrong drive type detected. 1790-Disk X Configuration Error None Hard drive error or wrong drive type detected. 1791-Disk - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 248
this problem is corrected. Match the array accelerator to the correct drive array, or run the Array Configuration Utility to clear the data in the array accelerator. Replace array accelerator daughter board, or reseat if connector has become loose. continued C-68 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 249
Replace array accelerator daughter board. Press the F1 key to continue with logical drive(s) disabled or the F2 key to accept data loss and re-enable logical drive(s). After pressing the F2 key, check integrity of file system and restore lost data from backup. HP Servers Troubleshooting Guide C-69 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 250
. 4. Analyze ambient temperature in which the server is currently operating, and compare to server-specific user documentation recommendations. 5. Adjust as needed before restarting the server. Upgrade the system ROM or reinstall the original processor. C-70 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 251
systems supported by, and specific to, your server. WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in your server-specific user documentation before removing, replacing, reseating, or modifying system components. HP Servers Troubleshooting Guide D-1 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 252
that read memory parity errors were detected during transfers from memory on array accelerator board. Number of times that write memory parity errors were detected during transfers to memory on the , you may need to replace the array accelerator. continued D-2 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 253
reset initialization, obsolete data was found in the cache due to the drives being moved and written to by another controller. Normal operation should continue. The controller either writes the data to the drives or discards the data completely. continued HP Servers Troubleshooting Guide D-3 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 254
the drives, but during power-up found in posted-write memory at reinitialization. Data will problem with array accelerator board. Refer to other messages on Diagnostics screen for exact meaning of this message. Replace the array accelerator board. continued D-4 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 255
the RAM chips. Cache has been disabled due to a large number of ECC errors detected while testing the cache during POST. Likely caused by a loose pin on one of the RAM chips. Try reseating the cache to the controller. If that does not work, replace the cache. continued HP Servers Troubleshooting - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 256
indicating which drives have been moved. If none are displayed and drive swapping did not occur, run ACU to configure the controller and server setup utility to configure NVRAM. Do not run either utility if you believe drive swapping has occurred. continued D-6 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 257
cable connections first. The cables could be bad, loose, or disconnected. Power up the system and attempt to reconnect data/power cable to the drive. If this does not work, replace the cable. If still not successful, the drive may need to be replaced. continued HP Servers Troubleshooting Guide D-7 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 258
. The physical drive was incorrectly replaced after another drive failed. 1. Replace the drive that was incorrectly replaced. 2. Replace the original drive that failed. Do not run the server setup utility and try to reconfigure; data will be lost. continued D-8 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 259
the hard drive configuration information in the RIS. If there are multiple errors, this drive may need to be replaced. FYI: Drive (bay) X is non-Compaq supplied. Compaq did not supply the installed drive. If problems exist with this drive, replace it with a supported drive. continued HP Servers - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 260
difference between the controller and NVRAM data, this is not a problem. Otherwise run the server setup utility. Identify logical drive data did not match with NVRAM. The identify unit data from the 36 hours, replace the array accelerator board. continued D-10 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 261
recovery (volume functional, but not fault tolerant) A physical drive in this logical drive has failed. The logical drive is operational, but the loss of an additional drive causes permanent data loss. Replace the failed drive as soon as possible. continued HP Servers Troubleshooting Guide D-11 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 262
drives may be marked FAILED, and are unusable until problem is corrected. Power down the system. Check the cables for a tight connection to the logical drives. Restart the system. If the same message occurs again, the cables may be defective. continued D-12 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 263
run the server setup utility to reconfigure NVRAM to reflect the removal or new position. One or more drives is unable to support redundant controller operation At least one drive in use does not support redundant controller operation. Replace the drive that does not support redundant controller - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 264
condition that caused the error, if possible, or replace the drive. SCSI port X, Drive ID Y firmware needs upgrading Drive firmware may cause problems and should be upgraded. Run Options ROMPaq to upgrade the drive firmware to a later revision. continued D-14 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 265
does not solve the problem, replace the cables and connectors as needed. SCSI port X, Drive ID Y RIS copies within this drive do not match The copies of RIS on the drive Check for other errors. The do not match. drive may need to be replaced. continued HP Servers Troubleshooting Guide D-15 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 266
that has been soft upgraded by the Upgrade Utility. However, the firmware running is not present on all drives. This could be caused by the addition of new drives in the system. Run the Upgrade Utility to place the latest firmware on all drives. continued D-16 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 267
current cabling configuration is not supported. Refer to your server-specific user documentation for cabling power supply failure. A power supply in the external Replace the power supply. storage unit has failed. SOLUTION: Replace the power supply. continued HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 268
specifications and additional tips. 5. If none of the previous steps solve this problem, replace the fan. Storage enclosure on SCSI bus X is unsupported with its current firmware version. The firmware version of the external storage unit is not supported HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 269
configuration. 1. Upgrade the firmware on this controller. 2. If the problem is not resolved: Replace this controller with the original controller. -Or- Replace this controller with a new controller that supports the number of drives in the array. continued HP Servers Troubleshooting Guide D-19 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 270
more cables may be connected to the incorrect bus. -Or- One or more drives have been moved to new locations. Refer to your server-specific user documentation for supported configurations and cabling guidelines. Restore to the original configuration. continued D-20 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 271
. Identify the drives containing lost volumes, and then move them to another controller so the lost volumes can be recreated. WARNING: Do not move a drive if it also contains valid volume data. This process causes all valid data to be destroyed. continued HP Servers Troubleshooting Guide D-21 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 272
the other, it is a system board problem. If one of the controllers gives POST messages and the other controller does not, replace the controller that is giving the POST messages. Contact an authorized service provider for any warranty replacements. continued D-22 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 273
, or has failed. 1. Power down the server. 2. Be sure that the controller is fully seated. 3. Restart the server. 4. Resolve any error messages displayed by the controller. If this does not solve the problem, contact an authorized service provider. continued HP Servers Troubleshooting Guide D-23 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 274
matches the other drives. One or more single-ended mode SCSI drives are installed in an external storage unit that operates in low-voltage differential (LVD) mode. The array continues to operate, but installing all LVD drives maximizes performance. continued D-24 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 275
message is a message indicating (1) the type of adapter sensed by ADU, and (2) the type of adapter last configured in EISA nonvolatile RAM. Check the diagnosis screen for other error messages. Run the server setup utility to update the system configuration. HP Servers Troubleshooting Guide D-25 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 276
memory is incompatible C-32 A a correctable memory error occurred prior to this power-up C-2 a critical error occurred prior to this power-up C-2 a processor thermal event occurred prior to this power D-4 accelerator status:valid data found at reset D-4 HP Servers Troubleshooting Guide Index-1 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 277
memory D-2, D-24, D-25 monitor and performance D-7, D-9, D-15, D-24 NVRAM D-5, D-6, D-7, D-10, D-13 parity errors D-2, D-9, D-24, D-25 power supply D-17 RIS D-9, D-14, D-15 SCSI bus D-17, D-18, D-19 system board D-22 warning bit D-24 application software problems 3-8 application software, problems - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 278
support, information required 1-29 batteries ADU error messages D-10, D-11 event list messages 4-16 failure 4-16 failure, IML error message 5-16 low power error C-42 POST error messages C-42, C-56, C-67, C-68 problems 2-8 troubleshooting 2-8 UPS, optimal temperature 2-8 HP Servers Troubleshooting - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 279
drivers 2-24 invalid format 2-23 media problems 2-23 POST error messages C-4 problems 2-23 SCSI ID setting 2-26 system boot 2-23 test error codes B-14 undetected 2-24 USB problems 2-23 CD-ROM ID failed B-14 CD-ROM read failed B-14 invalid memory configuration B-4 Index-4 HP Servers Troubleshooting - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 280
Index invalid memory detected B-4 CIMU (Compaq Integrated Maintenance Utility) See Integration Maintenance Utility circuit breakers 2-5, 2-8 cleaning DAT drives 2-34 instructions 6-7 precautions 6-7 clock register test failed B-9 clustering software 3-9 CMOS clock load data test failed B-2 CMOS has - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 281
C-39 CSP (Compaq Support Paq) 3-12, 3-13 current SCSI bus cable configuration is not recommended C-45 current system ROM is corrupt - now booting redundant system ROM 5-4, C-9 D DAT drives backups 2-34 cleaning 2-34 drivers 2-34 error codes 2-34 errors 2-33 head clogs 2-34 problems 2-34 data error - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 282
C-20, C-21, C-23, C-24, C-32 direct memory access channels See DMA channels dirty data detected has reached problems 2-22, 2-23 test error codes B-8 diskette drive type error C-29 diskette drive/media ID error B-9 diskette format failed B-8 diskette ID drive HP Servers Troubleshooting Guide Index-7 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 283
, do not load 3-2 maintaining 3-12 Microsoft Windows NT 3-13 network 2-41 Novell NetWare 3-13 Sun Solaris 3-13 upgrading 6-4 version, determining 1-16 drives ADU error messages D-7, D-8, D-9, D-11, D-12, D-13, D-14, D-15, D-16, D-19, D-20, D-21, D-23, D-24 Index-8 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 284
2-30 replacing, warning D-21 single-ended D-24 DU (Driver Update) 3-12, 3-13 dual inline memory modules See DIMMs duplicate write memory error D-9 DVD drive cannot read data 2-23 connection problems 2-24 invalid format 2-23 media problems 2-23 problems 2-23 system boot 2-23 undetected 2-24 E ECC - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 285
3-4 failed inverted pattern compare, but RAM was correct B-4 failure condition recovery, hard drives 2-26, 2-29, 2-30, 2-31 Fan X not present C-38 fan controller not responding C-43 fan failure detected C-39 fan not present C-44 fan X failure detected C-39 Index-10 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 286
present C-40 fuse problems 2-8 FYI, Drive (bay) X is non- Compaq supplied D-9 G graphics memory test failed B-7 graphics noise pattern test failed B-8 graphics screen memory page test failed B-7 graphics white screen test failed B-8 grounding precautions 6-7, 6-10 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 287
2-31 hardware general problems 2-10 new, problems 2-11 Health Driver See Health Driver Health Driver, described 5-9 Health Logs, viewing 5-10 help A-1 hot surface, warning 2-3 hot-plug drives See hard drives hot-plug fans See fans Hot-Plug Management Module, problems 2-40 HP contacting 1-20 website - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 288
termination 5-16 ASR-2 base memory parity error 5-16 ASR-2 detected by ROM 5-16 ASR-2 extended memory parity error 5-16 ASR-2 memory parity error 5-16 ASR-2 reset Maintenance Utility integration server 6-3 server updates 6-3 software updates 6-3, 6-4 HP Servers Troubleshooting Guide Index-13 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 289
memory revision code C-23 invalid memory SPD reading C-23 invalid memory speed C-18 invalid memory TRAS reading C-24 invalid memory TRCD reading C-24 invalid memory TRP reading C-23 invalid memory TRRD reading C-23 invalid processor board PPM installed C-20 Index-14 HP Servers Troubleshooting - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 290
drive replaced D-12 loose cable detected - logical drives may be marked FAILED until corrected D-12, D-13 loose connections 1-6, 1-9, 1-11, 1-14, 2-10 loss of nonvolatile configuration memory C-4 low system battery C-42 LVD (low voltage differential) D-24 HP Servers Troubleshooting Guide Index - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 291
23 Microsoft Windows NT blue screen trap 4-17 CSP 3-13 drivers, accessing latest 3-13 Emergency Repair Diskette 3-7 errors 1-15 event list messages 4-17 recovery software 3-7 SSD 3-13 technical support, information required 1-23 mirror data miscompare D-13 Index-16 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 292
NetWare network access, configuring ASR-2 for 5-10 connection problems 2-42 controller problems 2-41 corrupted driver files 2-41, 2-42 interface fault recovery tracking, defined 5-19 topology map 6-6 network controller, troubleshooting 2-42 network interface card configuration failed B-11 network - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 293
, 3-7 Linux 1-24, 3-7 Microsoft 1-23, 3-7 Novell NetWare 1-25, 3-7 problems 3-2, 3-3, 3-4 restoring backup version 3-15 restoring to backup 3-5 SQL Server 1-29 Sun Solaris 1-28, 3-7 system crash 4-17 technical support, information needed 1-22 updating 3-5 Index-18 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 294
drives 16 hot-plug problems 2-17 PCI boards Power-On Self-Test) accessing 4-18 beeps, not heard 2-37 described 4-18 POST error messages 100 series C-7 1100 series C-37 1600 series C-38 1700 series C-47 1800 series C-70 200 series C-14 300 series C-25 400 series C-27 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 295
regulations 6-9 problems 1-7, 1-9, 1-11 ratings for options 6-9 redundancy considerations 6-10 requirements 6-9 supply See power supply warning 2-3 power calculator A-10 power cord considerations 6-9 problems 2-5 specifications 2-7 power down defined xii Index-20 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 296
disk port assignment conflict C-58 primary floppy port address assignment conflict C-29 primary floppy port address conflict C-29 primary power supply failure C-42 printer problems 2-37, 2-38 test error codes, parallel B-6 printer data register failed B-6 HP Servers Troubleshooting Guide Index-21 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 297
problem resolution notebook 6-6 problems match C-6 Processor Power Module See PPM ProLiant ML servers 1-6, 1-7, 1-8 ProLiant Support Pack See PSP protected mode test failed B-2 PSP (ProLiant Support Pack) 3-12, 3-13 Q questions, posting electronically A-2 QuickSpecs HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 298
A-10 operating system version support A-10 part numbers A-9, A-11 power calculator A-10 predictive failure 2-30 registration A-10 security A-9 server features A-10 server management 2-30, A-9 server setup A-9, A-10, A-11 Smart Array Controller user guide C-60 specifications A-11 switch settings A-11 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 299
hard drive 18 power supply Drive ID Y firmware needs upgrading D-14 SCSI port X, Drive ID Y has exceeded the following threshold(s) D-15 SCSI port X, Drive ID Y is not stamped for monitoring D-15 SCSI port X, Drive ID Y may have a loose connection D-15 Index-24 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 300
the wrong slot C-44 server response time 2-25 server setup utility BIOS Setup Utility A-6 RBSU A-5 SCU A-5 server-specific user documentation accessing 1-2, 2-37, A-2 defined xii service pack, installation problems 3-3 set configuration command issued D-16 HP Servers Troubleshooting Guide Index-25 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 301
update recommended C-58 slot X drive array SCSI drive(s) not responding C-66 slot z drive array ADG enabler module appears to be defective C-54 slot z drive array array controller maximum operating temperature exceeded during previous power up C-54 Index-26 HP Servers Troubleshooting Guide - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 302
bus X indicated a power supply failure D-17 storage enclosure on SCSI bus X indicated an overheated condition D-18 storage enclosure on SCSI bus X indicated that the fan failed D-18 storage enclosure on SCSI bus X indicated that the fan is degraded D-19 HP Servers Troubleshooting Guide Index-27 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 303
technical support support forums, accessing A-2, A-3 Support Software Diskettes See SSD surge, power, defined 6-8 Survey See Survey Utility Survey Utility accessing A-5 Survey Utility accessing 4-9 component information, collecting 1-13 described 4-9 errors 1-15 event messages See event list problem - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 304
6-13 DAT drives See DAT drives DLT drives See DLT drives drivers 2-34 head clog error 6-13 label placement 6-6 problems 2-31, 2-32, 2-33, 2-34 tape cartridges See tape cartridges test error codes B-15 TaskSmart servers 1-6, 1-7, 1-8 technical information A-3 technical support Banyan VINES operating - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 305
-8699 B-15 CD-ROM B-14 controllers B-12 diskette drive B-8 generating 1-16 graphics controller unit B-7 keyboard B-5 memory B-3 modems B-10 mouse B-15 network interface controllers B-11 parallel printer B-6 PPM B-5 processors B-2 SCSI hard drives B-13 serial/parallel interface boards B-9 Index-30 - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 306
fuse 2-8 connection problems 2-8 failure 2-7 problems 1-7, 1-10, 2-5, 2-7 sleep mode, disabling 2-8 specifications 2-7 USB (universal serial bus) devices, problems 2-12 utilities accessing A-4 ACU A-6 ACU-XE A-6 BIOS Setup Utility A-6 configuring server to start 5-7 Health Driver 5-9 HP, obtaining - Compaq ProLiant 1000 | ProLiant Server Troubleshooting Guide - Page 307
A-3, A-10 whitepapers A-3, A-11 weight warning 2-3 whitepapers A-3, A-4, A-11 Windows 2000 See Microsoft Windows 2000 Windows NT See Microsoft Windows NT worldwide technical support, telephone numbers 1-20 write memory error D-25 wrong accelerator D-25 Index-32 HP Servers Troubleshooting Guide
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HP Servers Troubleshooting Guide
January 2003 (Seventh Edition)
Part Number 161759-007