Compaq ProLiant 1000 ProLiant Server Troubleshooting Guide - Page 14

1 Diagnosing the Problem This chapter covers the steps that you are recommended to take when an error occurs. Going through a structured set of tasks helps you to isolate the problem quickly. IMPORTANT: This guide provides information for multiple servers. Some of the hardware or software information may not apply to your specific server. You may need to modify some of the examples or procedures in this guide for your work environment. Refer to your server-specific user documentation for information on procedures, hardware options, software tools, and operating systems supported by, and specific to, your server. The following sections are outlined in this chapter: • Developing a Troubleshooting Plan • Preparing to Troubleshoot the Server • Gathering Information • Locating Troubleshooting Information • Contacting HP Even if you are experienced in troubleshooting, consider skimming through this chapter before using the remainder of the book and the documentation that shipped with your server. Otherwise refer to "Locating Troubleshooting Information" in this chapter, which points you to the appropriate section of this guide. WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in your server-specific user documentation before removing, replacing, reseating, or modifying system components. HP Servers Troubleshooting Guide 1-1