Compaq ProLiant 1000 ProLiant Server Troubleshooting Guide - Page 16
Preparing to Troubleshoot the Server, Preparing the Server for Diagnosis
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Diagnosing the Problem Preparing to Troubleshoot the Server Before troubleshooting, follow the steps to prepare the server for diagnosis. Also, read the proper troubleshooting procedures to increase troubleshooting effectiveness. Preparing the Server for Diagnosis Before troubleshooting the server: 1. Record any error messages displayed by the system. 2. Remove all diskettes and CDs from the media drives. 3. Power down the server and peripheral devices. Always perform an orderly server shutdown if possible. This means that you must: a. Exit the applications. b. Exit the operating system. c. Power down the server. 4. Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server). Do not disconnect the printer if you want to use it to log error messages. At this point, you can attempt to boot the server using the steps provided in your server-specific user documentation to determine if the server is starting as it should. First, however, read through the proper troubleshooting procedures in the "Using a Troubleshooting Methodology" section. Using a Troubleshooting Methodology As you follow the troubleshooting steps in this guide and your server-specific user documentation, use the methods described in Table 1-1. When troubleshooting, some results are obvious, such as error messages or significant changes in functionality. Other changes may not be as obvious, requiring you to check system logs for new events recorded after the change was made. After familiarizing yourself with these troubleshooting methods, follow the steps outlined in "Gathering Information" in this chapter to troubleshoot your server. HP Servers Troubleshooting Guide 1-3