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Diagnostic Utility ADU, Operating in Interim

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POST Error Messages Table C-13: 1700 Series POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1787-Drive Array Operating in Interim Recovery Mode. Physical drive replacement needed: Drive X None Hard drive X failed or cable is loose or defective. Following a system restart, this message notes that drive X is defective and fault tolerance is being used. 1788-Slot X Drive Array Reports Incorrect Drive Replacement. The following SCSI drive(s) should have been replaced: SCSI Port Y: SCSI ID Z The following SCSI drive(s) were incorrectly replaced: SCSI Port y: SCSI ID z. Select F1 to continue - drive array will remain disabled. Select F2 to reset configuration - all data will be lost. None Replacement drive(s) seem to have been installed in the wrong drive bay(s). Before taking action, refer to the following other possible sources of this problem. The 1788 error message might also be displayed inadvertently due to a bad power cable connection to the drive, noise on the data cable, or a defective SCSI cable. If this message was not due to a bad power cable connection, and no drive replacement took place, this could indicate noise on the data cable. Action 1. Replace drive X as soon as possible (depending on the fault-tolerance level, all data may be lost if another drive fails). 2. Check loose cables. 3. Replace defective cables. 1. Reinstall the drives correctly as indicated. 2. Press the F1 key to restart the computer with the drive array disabled. -Or- Press the F2 key to use the drives as configured and lose all the data on them. 1. If this message was due to a bad power cable connection but not incorrect drive replacement, repair the connection and press the F2 key. 2. If the message is not eliminated by pressing the F2 key, run Array Diagnostic Utility (ADU) to resolve. Check cable for proper routing. continued HP Servers Troubleshooting Guide C-65

Section	Page
HP Servers Troubleshooting Guide	1
Notice	2
Contents	3
About This Guide	11
Who Should Use This Guide	11
How to Use This Guide	12
Key Terms	12
Symbols in Text	13
Reader’s Comments	13
HP Resources	13
Chapter 1: Diagnosing the Problem	14
Developing a Troubleshooting Plan	15
Preparing to Troubleshoot the Server	16
Preparing the Server for Diagnosis	16
Using a Troubleshooting Methodology	16
Gathering Information	18
Preliminary Information	18
When the Server Does Not Start	19
When a ProLiant ML, ProLiant DL, TaskSmart, or Previously Released Server Does Not Start	19
When a ProLiant BL Server Does Not Start	22
When the Self-Tests Fail	25
When the Operating System Does Not Load	28
Locating Troubleshooting Information	31
Contacting HP	33
Contacting Technical Support or Authorized Reseller	33
Server Information You Need	34
Operating System Information You Need	35
Microsoft Operating Systems	36
Linux Operating Systems	37
Novell NetWare Operating Systems	38
Caldera and SCO Operating Systems	39
IBM OS/2 Operating Systems	40
Sun Solaris Operating Systems	41
Banyan VINES Operating Systems	42
SQL Server	42
Chapter 2: Hardware Problems	43
Important Safety Information	44
Symbols on Equipment	44
Rack Stability	46
Power Problems	47
Power Source	47
Power Supply	48
System Power Module	48
Uninterruptible Power Supply	49
System Short Circuit	50
Redundant Line Cord Switch	51
General Hardware Problems	52
Loose Connections	52
Cabling Order	52
New Hardware	53
General Devices	54
Third-Party Devices	54
Universal Serial Bus Devices	54
Testing the Device	54
Rack Environment	55
Internal System Problems	56
Processors	56
Processor Power Modules	58
PCI or PCI-X Hot Plug	59
Memory	59
Fans	62
General Fan Problems	62
Hot-Plug Fan Problems	63
Drive Problems	64
Diskette Drives	64
CD-ROM and DVD Drives	65
Hard Drives	66
General Hard Drives	66
SCSI Non-Hot-Plug Hard Drives	68
SCSI Hot-Plug Hard Drives	68
Predictive Failure Alert	72
Tape Drives	73
DLT Drives	73
DAT Drives	76
External Device Problems	77
Video	77
Audio	79
Printers	79
Mouse and Keyboard	80
Diagnostic Adapter	81
Integrated Management Display	82
Hot-Plug Management Module	82
Network and Modem Problems	83
Network Controllers	83
Modems	85
Chapter 3: Software Problems	89
Operating Systems	90
Operating System Problems	90
Operating System Updates	93
Restoring to a Backed-Up Version	93
When to Reconfigure or Reload Software	94
Application Software	96
Clustering Software	97
Remote ROM Flash Problems	97
Maintaining Current Drivers	100
Erasing the System	102
Chapter 4: Diagnostic Tools	104
Array Diagnostic Utility	105
Diagnostics	106
Enterprise Diagnostics LX32	106
Accessing Enterprise Diagnostics LX32	108
Running Tests	108
Saving Error Reports	108
Diagnostics on a 32-bit System	108
Running Diagnostics	109
Diagnostics on a 64-bit System	109
Running Diagnostics	109
Exiting Diagnostics	110
Server Management	111
Server Management on 64-bit Servers	111
Survey Utility	112
Running Survey Utility	112
Diagnostic Adapter	113
Diagnostic Station	113
Inspect Utility	113
Running Inspect on a 32-bit System	113
Running Inspect on a 64-bit System	114
Integrated Administrator	115
Integrated Lights-Out	115
Integrated Management Log	115
List of Events	116
Power-On Self-Test	121
BIOS Serial Console	121
Server Blade Health Driver	121
Chapter 5: Error Recovery	122
ROMPaq Disaster Recovery	123
Redundant ROM Image Recovery	125
Automatic Server Recovery-2	125
Unattended Recovery	126
Attended Recovery	127
Hardware Requirements	127
Health Driver	130
Initiating Diagnostics	131
Initiating the Operating System	135
ASR-2 Password Security	136
ASR-2 Integrated Management Log Messages	136
Automatic Revision Tracking	139
Storage Fault Recovery Tracking	140
Storage Automatic Reconstruction	140
Network Interface Fault Recovery Tracking	140
Memory Fault Recovery Tracking	140
Chapter 6: Error Prevention	141
Preparing for Changes	142
Minimizing the Impact of Changes by Using HP Too	143
Managing Updates Through Integration Servers	143
Installing Servers Consistently Through Replicate	144
Maintaining Server Software	144
Other Ways to Minimize the Impact of Changes	144
Version Control	144
Server Design	144
Minimizing Updates	145
Using a Methodology	145
Visually Checking Your Server	147
Recognizing Power Problems Caused by Acts of Nat	148
Preventing Power Management Problems	148
General Power Requirements	149
Power Consumption Considerations	149
Power Supply Considerations	149
Power Cord Considerations	149
Power Redundancy Considerations	150
Preventing Grounding Problems	150
Preventing Temperature Problems	150
Preventing Damage to Removable Drives	151
Preventing Electrostatic Damage	152
Preventing Cable Damage	152
Preventing Tape Drive Errors	153
Appendix A: HP Resources	154
Online Resources	155
Software and Option Resources	157
General Server Resources	162
ProLiant BL e-Class System Resources	165
Appendix B: Test Error Codes	166
100-199, Primary Processor Test Error Codes	167
200-299, Memory Test Error Codes	168
300-399, Keyboard Test Error Codes	170
400-499, Parallel Printer Test Error Codes	171
500599, Graphics Controller Unit Test Error Co	172
600-699, Diskette Drive Test Error Codes	173
1100-1199, Serial Test Error Codes	174
1200-1299, Modem Communications Test Error Code	175
6000-6099, Network Interface Controllers Test Er	176
6100-6199, Array Controller Test Error Codes	177
6500-6599, SCSI Hard Drive Test Error Codes	178
6600-6699, SCSI/IDE CD-ROM Drive Test Error Co	179
6700-6799, SCSI Tape Drive Test Error Codes	180
8600-8699, Pointing Device Interface Test Error Codes	180
Appendix C: POST Error Messages	181
Non-Numeric POST Error Messages or Beeps Only	182
100 Series POST Error Messages	187
200 Series POST Error Messages	194
300 Series POST Error Messages	205
400 Series POST Error Messages	207
500 Series POST Error Messages	207
600 Series POST Error Messages	208
800 Series POST Error Messages	210
900 Series POST Error Messages	216
1100 Series POST Error Messages	217
1600 Series POST Error Messages	218
1700 Series POST Error Messages	227
1800 Series POST Error Messages	250
Appendix D: ADU Error Messages	251

Match case Limit results 1 per page

POST Error Messages

HP Servers Troubleshooting Guide

C-65

Table C-13:

1700 Series POST Error Messages

continued

Error Code

Audible

Beeps

Probable Source of

Problem

Action

1787-Drive Array

Operating in Interim

Recovery Mode.

Physical drive

replacement needed:

Drive

None

Hard drive

failed or

cable is loose or

defective. Following a

system restart, this

message notes that drive

is defective and fault

tolerance is being used.

Replace drive

as soon

as possible (depending

on the fault-tolerance

level, all data may be lost

if another drive fails).

Check loose cables.

Replace defective cables.

Replacement drive(s)

seem to have been

installed in the wrong

drive bay(s). Before

taking action, refer to the

following other possible

sources of this problem.

Reinstall the drives

correctly as indicated.

Press the

key to

restart the computer with

the drive array disabled.

-Or-

Press the

key to use

the drives as configured

and lose all the data on

them.

The 1788 error message

might also be displayed

inadvertently due to a

bad power cable

connection to the drive,

noise on the data cable,

or a defective SCSI

cable.

If this message was due

to a bad power cable

connection but not

incorrect drive

replacement, repair the

connection and press the

key

If the message is not

eliminated by pressing

the

key

run Array

Diagnostic Utility (ADU)

to resolve.

1788-Slot

Drive

Array Reports

Incorrect Drive

Replacement. The

following SCSI

drive(s) should have

been replaced: SCSI

Port

: SCSI ID

The following SCSI

drive(s) were

incorrectly replaced:

SCSI Port

SCSI ID

Select F1 to continue

– drive array will

remain disabled.

Select F2 to reset

configuration – all

data will be lost.

None

If this message was not

due to a bad power cable

connection, and no drive

replacement took place,

this could indicate noise

on the data cable.

Check cable for proper

routing.

continued