Compaq ProLiant 1000 ProLiant Server Troubleshooting Guide - Page 18

Diagnosing the Problem Gathering Information If you encounter a problem with your server, follow the guidelines in this section and record your findings in a notebook. Having these details available reduces troubleshooting time. This information also helps the authorized service provider to diagnose and solve your problem, if their assistance is used. Preliminary Information Before troubleshooting your specific server problem, collect the following information: • What events preceded the failure? After which steps does the problem occur? • What has been changed between the time the server was working and now? • Did you recently add or remove hardware or software? If so, did you remember to change the appropriate settings in the server setup utility, if necessary? • Was the server recently installed or moved? • Has the server exhibited problem symptoms for a period of time? • If the problem occurs randomly, what is the duration or frequency? To answer these questions, the following information may be useful: • Run the Survey Utility and compare what has changed (for servers running the Microsoft Windows NT, Linux, or Novell NetWare operating system). • Refer to your software and hardware records for information. After collecting this information, refer to the appropriate section in this chapter: • When the Server Does Not Start • When the Self-Tests Fail • When the Operating System Does Not Load HP Servers Troubleshooting Guide 1-5