Compaq ProLiant 1000 ProLiant Server Troubleshooting Guide - Page 32

Table 1-6, Locating Troubleshooting Information, Problem, Location of information

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Diagnosing the Problem Table 1-6: Locating Troubleshooting Information continued Problem Location of information Mouse/keyboard does not work. "Mouse and Keyboard" in Chapter 2 A peripheral device is not working. • "General Hardware Problems" in Chapter 2 • "External Device Problems" in Chapter 2 Server LEDs are on, and you are unsure of their meaning. Your server-specific user documentation You are unsure of the system switch settings. Your server-specific user documentation A software lockup occurs. Chapter 3, "Software Problems" Intermittent power loss occurs. "Power Problems" in Chapter 2 Server is not communicating correctly • "Loose Connections" in in network. Chapter 2 • "Network Controllers" in Chapter 2 • LED information in your server-specific user documentation New hardware was recently added, resulting in system problems. "General Hardware Problems" in Chapter 2 A Service Pack upgrade took place, resulting in system problems. Chapter 3, "Software Problems" You have trouble accessing data on the hard drive. "Hard Drives" in Chapter 2 You have corrected the problem and want to be sure that you prevent future problems. Chapter 6, "Error Prevention" None of the attempted techniques were effective. Appendix A, "HP Resources" HP Servers Troubleshooting Guide 1-19

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Diagnosing the Problem
HP Servers Troubleshooting Guide
1-19
Table 1-6:
Locating Troubleshooting Information
continued
Problem
Location of information
Mouse/keyboard does not work.
“Mouse and Keyboard” in
Chapter 2
A peripheral device is not working.
•
“General Hardware Problems”
in Chapter 2
•
“External Device Problems” in
Chapter 2
Server LEDs are on, and you are
unsure of their meaning.
Your server-specific user
documentation
You are unsure of the system switch
settings.
Your server-specific user
documentation
A software lockup occurs.
Chapter 3, “Software Problems”
Intermittent power loss occurs.
“Power Problems” in Chapter 2
Server is not communicating correctly
in network.
•
“Loose Connections” in
Chapter 2
•
“Network Controllers” in
Chapter 2
•
LED information in your
server-specific user
documentation
New hardware was recently added,
resulting in system problems.
“General Hardware Problems” in
Chapter 2
A Service Pack upgrade took place,
resulting in system problems.
Chapter 3, “Software Problems”
You have trouble accessing data on
the hard drive.
“Hard Drives” in Chapter 2
You have corrected the problem and
want to be sure that you prevent
future problems.
Chapter 6, “Error Prevention”
None of the attempted techniques
were effective.
Appendix A, “HP Resources”