Compaq ProLiant 1000 ProLiant Server Troubleshooting Guide - Page 85

Hardware Problems Modems Use Table 2-19 to troubleshoot modem problems. Table 2-19: Modem Problems Problem There is no dial tone. Possible Cause Cable is not plugged in or is not plugged in correctly. Modem does not connect to another modem. Modem and computer or modem and telephone line are not connected correctly. Telephone line is in use at another extension. The number you are calling is not a modem line. The number you are calling is a modem line, but the modem on the other end is not set up correctly. Possible Solution 1. Be sure that the cables are plugged in as specified in the modem documentation. 2. Connect a working telephone directly to the wall jack, and then test line for dial tone. 3. If no dial tone is detected, the phone line is not working. Contact the local telephone company and arrange to correct the problem. 1. Be sure that all connections are as specified in the modem documentation. 2. Connect a working telephone directly to the wall jack, and then test line for dial tone. 3. If no dial tone is detected, the phone line is not working. Contact the local telephone company and arrange to correct the problem. Be sure that the line is not in use at another extension. Be sure that the telephone number is correct. The other modem must be set up correctly before you can complete the connection. continued HP Servers Troubleshooting Guide 2-43