Kyocera KM-C3232E C2525E/C3225E/C3232E/C4035E Operation Guide Rev-1.0 (Advance - Page 340
Check the DB Assistant PC., DB Assistant Server version is
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Troubleshooting Display Checkpoints Corrective Actions Reference Page Communication error. Scan to PC: Try retransmitting. - Sending computer status. E-Mail Send: Contact your system administrator. - Is the SMTP server running? Database Connection: An unsupported response was - Save destination computer status. received from DB Assistant. Check the computer running DB Assistant. Destination PC's system error. Destination PC computer status. Try retransmitting. - The file was not saved. Has the maximum hard disk usage Increase available space and try - Check the destination PC. set by Scanner File Utility at the again. destination PC been exceeded? Are you trying to send from multiple Try again later or change the - scanners using the same filename? filename. Destination PC's application is Is Scanner File Utility running on the Launch Scanner File Utility. out of order. destination PC? page 6-6 Destination PC is in use. Try again later. - A connection currently exists - between the destination PC and a scanner. Try retransmitting later. PC's version of personal address Is the Address Book for Scanner Contact your system administrator - list is different. version different? or support personnel. Contact administrator. PC of personal address list is in use. Try again later. (PC's version of personal address list is in use. Try again later.) - A connection current exists between - the specified Address Book for Scanner and a scanner. Try making the selection again later. Sender (user) is not registered. Is the sender (user) registered as Contact administrator. User No. 001 in the scanner's sender (user) list? Create a new user number 001 entry Refer to or select another user after setting Operation the scanner default for Selec. of Guide, senders (users) to [Off]. Chapter 2 No Destination address being Is the specified destination registered. registered? Create a new entry or select another - destination. (Destination address has not being registered.) Wrong password. - Enter the correct password. - (Incorrect password.) Check domain name and host Scanner domain name, host name Check if domain name and host name. not set. name have been configured. page 5-6 Overflow of original pages. Limit of 999 pages that can be sent Send the excess pages separately. - Scanned documents were sent. at 1 time has been exceeded. Depending on 2-sided or book original settings, the maximum sheets that can be sent may be 998 pages. Check the DB Assistant PC. Contact administrator. - DB Assistant not found. Make sure - that DB Assistant is running on the PC which has DB Assistant installed. DB Assistant Server version is different. Contact administrator. Is the DB Assistant version different? Contact your system administrator - or support personnel. 9-16