Sharp AR M162 AR-M162 AR-M207 Operation Manual Suite - Page 121
Printing Problems
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5 TROUBLESHOOTING TROUBLESHOOTING This chapter explains what to do if you encounter a problem while printing or scanning. For problems related to the machine such as running out of paper or paper misfeeds, see the "Operation manual (for general information and copier)". Troubleshooting information can also be found in the README files for each of the software programs. To view a README file, see "1. INSTALLING THE SOFTWARE (THAT ACCOMPANIES THE MACHINE)" in the "Software setup guide". PRINTING PROBLEMS Problem Print jobs are not received. (DATA indicator does not blink.) Cause and solution The machine is set to off-line mode. → Press the [PRINT] key to select printer mode and then select "ON LINE" with the [ ] key. The machine is not selected correctly in the application from which you are printing. → In the dialog box that appears after you select [Print] from the [File] menu in the application, make sure you have selected the machine as the printer. Copying or scanning is in progress, or a fax is being printed (when the fax option is installed). → Wait until copying, scanning, or fax printing is finished. Has the printer driver been installed correctly? → Follow these steps to check and see if the printer driver is installed. 1 Click the [start] button, the [Control Panel], [Printers and Other Hardware], and then [Printers and Faxes]. If you are using Windows 95/98/Me/2000, click the [Start] button, point to [Settings], and select [Printers]. 2 Make sure that the machine's printer icon appears. If the icon is shown but you still cannot print, the printer driver may not have been installed correctly. In this case, delete the software and then reinstall it. In Windows 2000/XP, make sure that the machine's printer icon is selected. The machine is not correctly connected with your computer. → Check both ends of the printer cable and make sure you have a solid connection. For information on cables, see "SPECIFICATIONS" (page 32). The port setting is not correct. → Printing is not possible if the printer driver port setting is not correct. Set the port correctly. Printing is disabled. → If "CANCEL JOBS OF INVALID ACCOUNTS" is enabled in the key operator programs, printing will not be possible. Consult the key operator. Page 3 3 - 5 Software setup guide 32 Software setup guide Key operator's guide 28