Cisco MDS-9124 Troubleshooting Guide - Page 116

Troubleshooting Supervisor Issues Chapter 4 Troubleshooting Hardware Send documentation comments to [email protected] Verifying That a Standby Supervisor Is in the Powered-Up State Using Device Manager To verify that a standby supervisor is in the powered-up state using Device Manager, follow these steps: Step 1 Step 2 Choose Physical > Modules.... and verify that the operational status of the standby supervisor (OperStatus) is PoweredUp. Right-click the standby supervisor and select Reset from the drop-down menu to restart the standby supervisor. Verifying That a Standby Supervisor Is in Powered-Up State Using the CLI To verify that a standby supervisor is in the powered-up state using the CLI, follow these steps: Step 1 Use the show module command on the active supervisor to verify that the standby supervisor in the powered-up state.(See Example 4-13.) Example 4-13 show module Command Output switch# show module Mod Ports Module-Type Model Status 5 0 Supervisor/Fabric-1 DS-X9530-SF1-K9 active * 6 0 Supervisor/Fabric-1 powered-up 8 8 IP Storage Services Module powered-dn Mod Sw Hw World-Wide-Name(s) (WWN) 5 2.1(2) 1.1 -- Step 2 Step 3 Mod MAC-Address(es) Serial-Num 5 00-0b-be-f7-4d-1c to 00-0b-be-f7-4d-20 JAB070307XG * this terminal session Use the show module internal event-history module command to determine what component may have failed. Use the reload module command to restart the standby supervisor. Troubleshooting Supervisor Modules Note If only one supervisor module is installed, ensure that automatic synchronization is off before servicing the other module. This prevents the switch from attempting to fail over to an unavailable module. This section provides a workaround for a failed supervisor under certain conditions. An example situation is used to describe the problem and the workaround. 4-20 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x OL-9285-05