Cisco MDS-9124 Troubleshooting Guide - Page 61

Chapter 2 Troubleshooting Installs, Upgrades, and Reboots Troubleshooting Cisco SAN-OS Software System Reboots Send documentation comments to [email protected] 2005 May 20 15:46:03 ca-9506 %KERN-2-SYSTEM_MSG: mts: HA communication with standby terminated. Please check the standby supervisor. -- SUCCESS "Switching over onto standby". Step 4 Exit the switch console and open a new terminal session to view the upgraded supervisor module using the show module command. If the configuration meets all guidelines when the install all command is issued, all modules (supervisor and switching) are upgraded. Troubleshooting Cisco SAN-OS Software System Reboots This section lists possible problems and solutions for software reboots and includes the following topics: • Power On or Switch Reboot Hangs, page 2-13 • Corrupted Bootflash Recovery, page 2-14 • Recovery Using BIOS Setup for Supervisor-1, page 2-16 • Recovery from the loader> Prompt on Supervisor-2 Modules, page 2-19 • Recovery from the loader> Prompt on Supervisor-1 Modules, page 2-20 • Recovery from the switch(boot)# Prompt, page 2-21 • Recovery for Switches with Dual Supervisor Modules, page 2-22 • Recognizing Error States, page 2-25 Power On or Switch Reboot Hangs Symptom Power on or switch reboot hangs. Table 2-5 Power-on or Switch Reboot Hangs Problem Possible Cause Power on or switch reboot The bootflash is corrupted. hangs for dual supervisor configuration. Power on or switch reboot The loader is corrupted. hangs for single supervisor configuration. Solution See the "Recovery for Switches with Dual Supervisor Modules" section on page 2-22. Interrupt the boot process and reconfigure the BIOS through the console port to load a new kickstart image that updates to BIOS image. See the "Recovery Using BIOS Setup for Supervisor-1" section on page 2-16. OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x 2-13