Cisco MDS-9124 Troubleshooting Guide - Page 513

Appendix A Before Contacting Technical Support Steps to Perform Before Calling TAC Send documentation comments to [email protected] Step 5 Step 6 Is your problem related to a software upgrade attempt? • What was the original Cisco SAN-OS version? • What is the new Cisco SAN-OS version? • Did you use Fabric Manager or the CLI to attempt this upgrade? • Please collect the output from the following commands and forward them to your customer support representative: - show install all status - show system internal log install - show system internal log install details - show log nvram If your problem is related to zoning, use the show zone tech-support CLI command to gather relevant information. Copying Files to or from the Switch It may be required to move files to or from the switch. These files may include log, configuration, or firmware files. Copying Files Using Device Manager To copy the configuration from the switch using Device Manager, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Choose Admin > Copy Configuration. You see the Copy Configuration dialog box. Set the To field to the server where you want to copy the configuration file to. Set the From field to running or startup configuration. Select the protocol you want to use to copy the file from the switch. Select Apply to copy the file. To copy files to the switch using Device Manager, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Choose Admin > Flash Files. You see the list of files in the chosen device and partition. Select Copy to copy a file. You see the copy file dialog box. select the protocol you want to use to copy the file to the switch. Set the server address and the file that you want to copy. Select Apply to copy the file. OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x A-3