HP C7280 User Guide
HP C7280 - Photosmart All-in-One Color Inkjet Manual
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UPC - 883585105137
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HP C7280 manual content summary:
- HP C7280 | User Guide - Page 1
HP Photosmart C7200 All-in-One series Windows Help - HP C7280 | User Guide - Page 2
16 Copy Menu...16 Scan Menu...17 Fax Menu...17 Setup Menu...17 Help Menu...18 Text and symbols...18 Enter text using the keypad on the control panel 18 Enter text using the visual keyboard 19 Available symbols for dialing fax numbers 20 Use the HP Photosmart Software 21 3 Find more information - HP C7280 | User Guide - Page 3
a network profile for a Windows XP computer 43 Create a network profile for other operating systems 45 Connect to a wireless ad hoc network 45 Install the software for a network connection 46 Connect to additional computers on a network 47 Change the HP All-in-One from a USB connection to - HP C7280 | User Guide - Page 4
76 Load 10 x 15 cm (4 x 6 inch) photo paper 78 Load postcards, Hagaki, or index cards 79 Load envelopes...80 Load other types of paper 81 Avoid paper jams...82 7 Print from your computer Print from a software application 83 Make the HP All-in-One the default printer 84 Change the print settings - HP C7280 | User Guide - Page 5
9 Use the scan features Make reprints of your photos 115 Scan an image...116 Scan an original to a computer 117 Scan an original to a memory card or storage device 117 Edit a scanned image...118 Edit a scanned preview image 118 Edit a scanned photo or graphic 118 Edit a scanned document 118 - HP C7280 | User Guide - Page 6
a fax in Error Correction Mode 139 Receive a fax...140 Receive a fax manually...140 Set up backup fax reception 141 Reprint received faxes from memory 142 Poll to receive a fax...143 Forward faxes to another number 143 Set the paper size for received faxes 144 Set up the HP All-in-One to check - HP C7280 | User Guide - Page 7
Scan troubleshooting...212 Copy troubleshooting...215 Fax troubleshooting...219 Errors...258 Device messages...258 File messages...261 Supported file types for the HP All-in-One 263 General user messages 263 Paper messages...267 Power and connection messages 269 Ink cartridge messages...271 16 HP - HP C7280 | User Guide - Page 8
Contents Contents HP Quick Exchange Service (Japan 282 Call HP Korea customer support 282 Prepare the HP All-in-One for shipment 283 Secure the ink system...283 Remove the control panel faceplate 283 Pack the HP All-in-One...284 17 Technical information Specifications...287 Duplexer paper - HP C7280 | User Guide - Page 9
8 Contents - HP C7280 | User Guide - Page 10
Print from your computer" on page 83 • "Use the photo features" on page 101 • "Use the scan features" on page 115 • "Use the copy features" on page 121 • "Use the fax features" on page 131 • "Print reports and forms" on page 149 • "Maintain the HP All-in-One" on page 155 • "Shop for ink supplies" on - HP C7280 | User Guide - Page 11
Chapter 1 HP Photosmart C7200 All-inOne series Help 10 HP Photosmart C7200 All-in-One series Help - HP C7280 | User Guide - Page 12
control panel, without turning on your computer. This section contains the following topics: • The HP All-in-One at a glance • Control panel overview • Menu overview • Text and symbols • Use the HP Photosmart Software The HP All-in-One at a glance Overview Label 1 2 3 4 5 6 Description Automatic - HP C7280 | User Guide - Page 13
) Label Description 7 Paper-width and paper-length guides for the photo tray 8 Paper-length guide for the main input tray 9 Photo tray 10 Ink cartridge door 11 Front USB port for your camera or other storage device 12 Memory card slots and Photo light 13 Control panel 14 Glass 15 - HP C7280 | User Guide - Page 14
the Photosmart Express menu for printing, saving, editing, and sharing photos. Red Eye Removal: Turns the Red Eye Removal feature On or Off. By default, this feature is turned off. When the feature is turned on, the HP All-in-One automatically corrects red eye coloring in the photo currently - HP C7280 | User Guide - Page 15
in Federal Energy Management Program (FEMP) mode. To completely remove power, turn the HP All-in-One off, and then unplug the power cord. Wireless radio light: Indicates that the 802.11 b and g wireless radio is turned on. Space and #: Enter spaces and pound signs for fax-related tasks. Symbols and - HP C7280 | User Guide - Page 16
non-HP ink. Shows the wired network connection status. If the Auto Answer icon is showing on the display, the HP All-in-One will receive faxes automatically. If there is no icon showing, you will have to receive faxes manually. Indicates the presence and signal strength of a wireless network - HP C7280 | User Guide - Page 17
2 • Setup Menu • Help Menu Photosmart Express Menu The following options are available in the Photosmart Express menu when you insert a memory card or storage device, or when you press Photo Menu on the Paper Size Paper Type Margin Shift Enhancements Set As New Defaults 16 HP All-in-One overview - HP C7280 | User Guide - Page 18
The applications that appear on the Scan Menu vary depending on the software applications installed on your computer. Scan and Reprint Scan to Memory Card HP Photosmart Premier Scan to Computer NOTE: The Scan to Computer option only appears if the HP All-in-One is networkconnected. Fax Menu When you - HP C7280 | User Guide - Page 19
appears on your computer. The following options are available. Use Control Panel Insert Ink Cartridges Load Paper in Photo Tray Load Paper Load Original on Scanner Icon Glossary How Do I Error Messages General Troubleshooting Networking Troubleshooting Use Memory Card Get Support Text and symbols - HP C7280 | User Guide - Page 20
visual keyboard automatically appears when you are setting up a wired or wireless network, the fax header information, or speed dial entries. TIP: visual keyboard by using the keypad on the control panel of the HP All-in-One. Press a button numerous times to access additional letters. For instance, - HP C7280 | User Guide - Page 21
to separate numbers, such as area codes, for easier reading. These symbols do not affect dialing. Fax header name, fax header number, speed dial names, speed dial numbers, and fax or phone numbers When auto-dialing, W causes the HP All- Speed dial numbers and fax or in-One to wait for a dial tone - HP C7280 | User Guide - Page 22
Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to make prints of your photos. It also provides access to other basic HP imaging software features, such as saving and viewing your photos. For more information on using the HP Photosmart Software: • Check the - HP C7280 | User Guide - Page 23
Chapter 2 Overview 22 HP All-in-One overview - HP C7280 | User Guide - Page 24
up and using the HP All-in-One. Setup Guide The Setup Guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see - HP C7280 | User Guide - Page 25
Chapter 3 Find more information 24 Find more information - HP C7280 | User Guide - Page 26
Setup Guide, refer to this section to help you finish setting up the HP All-in-One. This section contains important setup-related information for your device, including information on setting preferences. This section contains the following topics: • Set your preferences • Computer of photos • - HP C7280 | User Guide - Page 27
. Adjust the volume You can adjust the volume of different aspects of the HP All-in-One, including the sounds associated with device events, errors, and fax tones. To adjust the volume sound effects 1. Press Setup. 2. Press to highlight Preferences, and then press OK. 3. Press to highlight Sound - HP C7280 | User Guide - Page 28
Setup. 2. Press to highlight Preferences, and then press OK. 3. Press to highlight PictBridge/DPOF/uPnP Tray Select, and then press OK. 4. Press or to highlight Main Tray or Photo Tray, and then press OK to select the tray you want. Enable faster browsing of photos You can set up the HP All-in-One - HP C7280 | User Guide - Page 29
print from the computer. The HP All-in-One shows a set of predefined slides with information about special features that you can do with the device. The slideshow plays through once and then the display returns to the main menu. To turn the store demo on or off 1. Press Setup. 2. Press to highlight - HP C7280 | User Guide - Page 30
review the information in the Fax setup section of the printed documentation to find out the recommended settings for the options described in the following topics. The recommended settings depend on how you set up the HP All-in-One for faxing with the other equipment and services - HP C7280 | User Guide - Page 31
baud) v.29 (9600 baud) Computer connection information The HP All-in-One comes equipped with a USB port so you can connect directly to a computer using a USB cable. You can also connect the HP All-in-One to either a wired or wireless network. If you insert an HP bt450, Printer and PC Adapter with - HP C7280 | User Guide - Page 32
using the HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology • Use printer sharing Supported connection types Description Recommended number of connected computers for best performance Supported software features Setup instructions USB connection One computer connected with - HP C7280 | User Guide - Page 33
that supports a wireless network. For detailed instructions on connecting the HP All-in-One to a wireless (802.11) network, see "Integrated wireless WLAN 802.11 network setup" on page 39. Connect using the HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology HP bt450, Printer and - HP C7280 | User Guide - Page 34
for the HP All-in-One You can enable printer security settings through the Bluetooth menu on the HP All-inOne. Press Setup on the supports authentication. The Bluetooth device must provide a passkey, before the HP All-in-One will allow the device to send a print job to it. NOTE: The HP All-in-One - HP C7280 | User Guide - Page 35
computer without using a cable. With a Bluetooth connection you can access many of the same printing features as with a USB connection. For example, you can check the printer status, as well as the estimated amount of ink remaining in your ink cartridges. 34 Finish setting up the HP All-in-One - HP C7280 | User Guide - Page 36
. Scanning and software-based faxing cannot be done over a Bluetooth connection. However, stand-alone copy and fax functions are still available. Before you print, you must connect an HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology to the HP All-in-One. You must have Windows XP - HP C7280 | User Guide - Page 37
full software functionality. The other computer, which is referred to as a client, has access only to the print features. You must perform other functions from the host computer or from the control panel on the HP All-in-One. To enable printer sharing on a Windows computer ▲ Refer to the user guide - HP C7280 | User Guide - Page 38
your network settings" on page 48 "Network troubleshooting" on page 183 NOTE: You can connect the HP All-in-One to either a wireless or wired network, but not both at the same time. Wired network setup This section describes how to connect the HP All-in-One to a router, switch, or hub using an - HP C7280 | User Guide - Page 39
Finish setup Chapter 4 What you need for a wired network Before you connect the HP All-in-One to a network, make sure you have all between 2 and 6 contacts. ❑ A desktop computer or laptop with an Ethernet connection. NOTE: The HP All-in-One supports both 10 Mbps and 100 Mbps Ethernet networks. If - HP C7280 | User Guide - Page 40
. Related topics "Install the software for a network connection" on page 46 Integrated wireless WLAN 802.11 network setup For optimal performance and security in your wireless network, HP recommends you use a wireless router or access point (802.11) to connect the HP All-in-One and the other network - HP C7280 | User Guide - Page 41
WLAN 802.11 network" on page 40 Next, connect the HP All-in-One to the wireless "Connect to an integrated wireless WLAN router, and run the Wireless Setup Wizard. 802.11 network" on page 40 Finally, install the software. "Install the software for a network connection" on page 46 What you need - HP C7280 | User Guide - Page 42
wireless router or access point to find out if it supports using EasySetup and for additional setup instructions. CAUTION: To prevent other users from accessing your wireless network, HP Enter the SSID. Use the arrow buttons on the HP All-in-One control panel to highlight a letter or number on the - HP C7280 | User Guide - Page 43
to the network, install the software on each computer that will use the device over the network. To connect the HP All-in-One with SecureEasySetup 1. Activate SecureEasySetup on your wireless router or access point. 2. On the control panel of the HP All-in-One, press Setup. 3. Press until Network is - HP C7280 | User Guide - Page 44
run the Wireless Setup Wizard. "Connect to a wireless ad hoc network" on page 45 Finally, install the software. "Install the software for a network connection" on page 46 What you need for an ad hoc network To connect the HP All-in-One to a wireless network, you will need a Windows computer with - HP C7280 | User Guide - Page 45
enter your WEP key incorrectly on the HP All-in-One, the wireless connection will fail. h. Select the check box for This is a computer-to-computer (ad hoc) network; wireless access points are not used. i. Click OK to close the Wireless network properties window, and then click OK again. j. Click OK - HP C7280 | User Guide - Page 46
Finish setup Create a network profile for other operating systems If you have an operating system other than Windows XP, HP recommends that you use the configuration program that came with your wireless LAN card. To find the configuration program for your wireless LAN card, access your computer's - HP C7280 | User Guide - Page 47
to move the HP All-in-One closer to the computer and try running the Wireless Setup Wizard again to software for a network connection" on page 46 • "Network troubleshooting" on page 183 Install the software for a network connection Use this section to install the HP All-in-One software on a computer - HP C7280 | User Guide - Page 48
Finish setup To install the Windows HP All-in-One software 1. Quit all applications running on your computer, including any virus detection software. 2. Insert the Windows CD that came with the HP All-in-One into the CD-ROM drive on your computer and follow the onscreen instructions. 3. If a dialog - HP C7280 | User Guide - Page 49
Panel and delete the printers from the previous USB installation. For more detailed instructions on connecting the HP All-in-One to a network, see: • "Wired network setup" on page 37 • "Integrated wireless WLAN 802.11 network setup" on page 39 • "Wireless ad hoc network setup" on page 43 Manage - HP C7280 | User Guide - Page 50
an easy way to set up and manage a wireless connection to the HP All-in-One. To run the Wireless Setup Wizard 1. On the control panel of the HP All-in-One, press Setup. 2. Press until Network is highlighted, and then press OK. 3. Press to highlight Wireless Setup Wizard, and then press OK. This runs - HP C7280 | User Guide - Page 51
1. On the control panel of the HP All-in-One, press Setup. 2. Press until Network is highlighted, and then press OK. 3. Press until Wireless Network Test is highlighted, and then press OK. The Wireless Network Test prints. Related topics "Network troubleshooting" on page 183 Change advanced network - HP C7280 | User Guide - Page 52
from the menu. CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address during the installation, your network components will not be able to connect with the HP All-in-One. To change IP settings 1. Press Setup. 2. Press until Network is highlighted, then press - HP C7280 | User Guide - Page 53
panel, including Webscan, a feature that lets you scan photos and documents from the HP All-in-One to your computer using a Web browser, and advanced network security options. Also, the Embedded Web Server enables you to monitor status and order printer supplies. For information on how to use the - HP C7280 | User Guide - Page 54
connection parameters. To access the Embedded Web Server setup wizard 1. Print a network configuration page to find the IP address for the HP All-in-One. 2. In the Address box in your Web browser on your computer, type the IP address of the HP All-in-One, as shown on the network settings page. For - HP C7280 | User Guide - Page 55
Revision The internal networking component and device firmware revision code. NOTE: If you call HP Support, depending on the problem, you might be asked to provide the firmware revision code. Hostname The TCP/IP name assigned by the installation software to the device. By default, this is - HP C7280 | User Guide - Page 56
the network. On small networks, this could be a router. • Manual: The configuration parameters are set manually, such as a static IP address. • Not Specified: The mode used when the HP All-in-One is initializing. The IP address of the domain name service (DNS) for the network. When you use the web - HP C7280 | User Guide - Page 57
. Each packet contains the destination address as well as the data. The number of packets received by the HP All-in-One without error since it has been turned on. The counter clears after the HP All-in-One is turned off. Wireless (802.11) network settings The following table describes the 802.11 - HP C7280 | User Guide - Page 58
obtain the DNS IP address from your Internet service provider (ISP). Status of the wireless network: • Connected: The HP All-in-One is connected to a wireless LAN and everything is working. • Disconnected: The HP All-in-One is not connected to the wireless LAN due to incorrect settings (such as the - HP C7280 | User Guide - Page 59
setup Chapter computer and the HP All-in-One. In infrastructure mode, the channel is dictated by the access point. Type of authentication in use: • None: No authentication in use. • Open System stronger security, and is supported in most wireless access points and wireless routers. The access point - HP C7280 | User Guide - Page 60
The HP All-in-One requires a passkey from the Bluetooth device before allowing the device to send a print job. Network glossary access point ASCII AutoIP A network router that has wireless capability. American Standard Code for Information Interchange. The standard for numbers used by computers to - HP C7280 | User Guide - Page 61
or another network. Hexadecimal. The base 16 numbering system, which uses the digits 0-9 plus the letters A-F. The computer at the center of a network. The TCP/IP name assigned by the installation software to the device. By default, this is the letters HP followed by the last 6 digits of the Media - HP C7280 | User Guide - Page 62
all the steps in the Setup Guide, use the instructions in this section to complete your fax setup. Please keep your Setup Guide for later use. In this section, you will learn how to set up the HP All-in-One so that faxing works successfully with equipment and services you might already have on - HP C7280 | User Guide - Page 63
on the HP All-in-One. If you are unsure which setting to choose for a specific fax option, refer to the detailed fax setup instructions provided in you want to receive faxes manually. You must be available to respond in person to the incoming fax call or the HP All-in-One will not receive faxes. To - HP C7280 | User Guide - Page 64
If you do not have a distinctive ring service, use the default ring pattern, which is All Rings. To change the distinctive ring pattern from the control panel 1. Verify that the HP All-in-One is set to answer fax calls automatically. 2. Press Setup. 3. Press to highlight Distinctive Ring, and then - HP C7280 | User Guide - Page 65
. If the test fails, review the report for information on how to fix the problem and rerun the test. To test your fax setup from the control panel 1. Set up the HP All-in-One for faxing according to your particular home or office setup instructions. 2. Insert the ink cartridges and load full-size - HP C7280 | User Guide - Page 66
speed dial entries from the control panel or from your computer by using the software that you installed with the HP All-in-One. To create speed dial entries from the control panel 1. Press Setup. 2. Press to highlight Speed Dial Setup, and then press OK. 3. Press to highlight Individual Speed Dial - HP C7280 | User Guide - Page 67
a speed dial entry from the control panel or from your computer by using the software that you installed with the HP All-in-One. To update a speed dial entry from the control panel 1. Press Setup. 2. Press to highlight Speed Dial Setup, and then press OK. 3. Press to highlight Individual Speed Dial - HP C7280 | User Guide - Page 68
speed dial list You can print a list of all the speed dial entries that you programmed on the HP All-inOne. To print the speed dial list 1. Press Setup. 2. Press to highlight Speed Dial Setup, and then press OK. 3. Press to highlight Print Speed Dial List, and then press OK. TIP: You can - HP C7280 | User Guide - Page 69
Chapter 4 Finish setup 68 Finish setting up the HP All-in-One - HP C7280 | User Guide - Page 70
page 107 • "How do I scan a photo or document to the computer?" on page 117 • "How do I print on both sides of the paper?" on page 93 • "How do I print wide-rule notebook paper and graph paper for my child's homework project?" on page 153 • "How do I test my fax setup?" on page 63 • "How - HP C7280 | User Guide - Page 71
Chapter 5 How do I? 70 How do I? - HP C7280 | User Guide - Page 72
load paper You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, legal paper, photo paper, transparencies, envelopes, and HP CD/DVD tattoo labels. By default, the HP All-in-One is set to detect the size and type of paper you load in the - HP C7280 | User Guide - Page 73
the document feeder tray. Load originals and load paper 2. Slide the paper guides inward until they stop at the left and right edges of the paper. document feeder tray before lifting the lid on the HP All-in-One. Load an original on the glass You can copy, scan, or fax up to letter- or A4-size - HP C7280 | User Guide - Page 74
can use different types and sizes of paper in the HP All-in-One. Review the following recommendations to get the best printing and copying copying photos from the HP All-in-One. HP Advanced Photo Paper or HP Photo Paper HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper that - HP C7280 | User Guide - Page 75
in-One, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. Recommended papers for printing only Certain papers are supported only when you start the print job from your computer. The - HP C7280 | User Guide - Page 76
that has a heavy texture or does not accept ink can cause printed images to smear, bleed, or not fill in completely. Papers to avoid for all print and copy jobs • Any size paper other than those listed in the HP All-in-One printer software. • Paper with cutouts or perforations (unless specifically - HP C7280 | User Guide - Page 77
well in the HP All-in-One. This section contains the following topics: • Load full-size paper • Load 10 x 15 cm (4 x 6 inch) photo paper • Load of the HP Allin-One. To load full-size paper 1. Pull out the main input tray, and then slide the paper-width and paper-length guides to their outermost - HP C7280 | User Guide - Page 78
sure that the HP All-in-One is idle and silent when you load paper into the main input tray. If the HP All-in-One is servicing the ink cartridges or otherwise of the main input tray. 4. Slide the paper-width and paper-length guides inward until they stop at the edges of the paper. Do not overload - HP C7280 | User Guide - Page 79
can load up to 10 x 15 cm (4 x 6 inch) photo paper into the photo tray of the HP Allin-One. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper or HP Premium Photo Paper. To load 10 x 15 cm (4 x 6 inch) photo paper in the photo tray 1. Raise the output tray, and then pull - HP C7280 | User Guide - Page 80
Slide the paper-length and paper-width guides inward against the stack of photo paper until the guides stop. Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide. Load originals and load paper 4. Push - HP C7280 | User Guide - Page 81
the main input tray of the HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processing software. For best results, consider using a label - HP C7280 | User Guide - Page 82
on the nonprinting side of the transfer paper and then manually feed one sheet at a time into the input tray with the blue stripe facing up. HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards ▲ Insert a small stack of HP greeting card paper into the input tray with the print - HP C7280 | User Guide - Page 83
fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the HP All-in-One. Related topics • "Recommended papers for printing and copying" on page - HP C7280 | User Guide - Page 84
step. The HP Allin-One will already be selected. 4. If you need to change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. NOTE: When printing a photo, you - HP C7280 | User Guide - Page 85
application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab - HP C7280 | User Guide - Page 86
application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab - HP C7280 | User Guide - Page 87
application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab - HP C7280 | User Guide - Page 88
on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Color tab. Preview your print job You can preview your print job before sending it to the HP All-in-One. This helps to prevent wasting paper and ink on projects - HP C7280 | User Guide - Page 89
software application, this button might be called Properties, Options, Printer Setup, Printer preview window. 9. In the HP preview window, do one of HP Photo Papers with or without a tear-off tab. • Photo Printing-With White Borders: Print a photo HP All-in-One. Print 88 Print from your computer - HP C7280 | User Guide - Page 90
borderless image" on page 90 • "Print a photo on photo paper" on page 91 • "Print on HP All-in-One is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer - HP C7280 | User Guide - Page 91
sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. Print 90 Print from your computer - HP C7280 | User Guide - Page 92
you use HP Premium Plus Photo Papers with the HP All-in-One. To print a photo on photo paper 1. Remove all paper from the input tray, and then load the photo paper print side down. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer - HP C7280 | User Guide - Page 93
application, click Print. 4. Make sure the HP All-in-One is the selected printer. 5. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 6. Click the Features tab - HP C7280 | User Guide - Page 94
application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab - HP C7280 | User Guide - Page 95
, and then click Print or OK in the Print dialog box. The HP All-in-One begins printing. 9. Wait until the HP All-in-One has stopped printing for several seconds before removing any of the printed pages 31 Figure 7-2 Right-edge binding for right-to-left languages 94 Print from your computer Print - HP C7280 | User Guide - Page 96
application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab - HP C7280 | User Guide - Page 97
application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Advanced tab - HP C7280 | User Guide - Page 98
application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab - HP C7280 | User Guide - Page 99
HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer a Web page from your Web browser on the HP All-in-One. To print a Web page 1. Make sure you - HP C7280 | User Guide - Page 100
Make sure the HP All-in-One is the selected printer. 4. If your Web browser supports it, select HP All-in-One or the computer, HP recommends you stop it from the HP All-in-One for best results. NOTE: Although most software applications designed for Windows use the Windows print spooler, your software - HP C7280 | User Guide - Page 101
cancelled. To stop a print job from the computer (Windows Vista users) 1. On the Windows taskbar, click Start, and then click Control Panel. 2. Click Printers. 3. Double-click the HP All-in-One icon. TIP: You can also double-click the printer icon in the Windows taskbar. 4. Select the print job you - HP C7280 | User Guide - Page 102
mode) without uploading your photos to a computer first. Additionally, if the HP All-in-One is network-connected or connected to a computer with a USB cable, you can also transfer your photos to the computer to print, edit, or share. The HP All-in-One supports the memory cards described below - HP C7280 | User Guide - Page 103
or damage the HP All-in-One, memory card, or storage device. This section contains the following topics: • View and select photos • Print your photos • Create special projects from your photos • Share photos using HP Photosmart Software • Save photos to your computer • Edit photos using the control - HP C7280 | User Guide - Page 104
appropriate slot on the HP All-in-One, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. Photos View Print Create Share Save 2. Load up to 10 x 15 cm (4 x 6 inch) photo paper in the photo tray or full-size - HP C7280 | User Guide - Page 105
display the Print Preview screen and once to start the print job). 1. Insert a memory card into the appropriate slot on the HP All-in-One, or attach a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. View Print 104 Use the - HP C7280 | User Guide - Page 106
number of pages to print and the estimated time to complete. Create special projects from your photos The HP All-in-One enables you to create special projects from your photos, including: • Photo albums • Panorama prints • Wallet-size photos • Passport-size photos Create special projects from your - HP C7280 | User Guide - Page 107
card into the appropriate slot on the HP All-in-One, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. Photos View Print Create Share Save 2. Make sure the photo tray or main input tray is loaded with - HP C7280 | User Guide - Page 108
to complete. Share photos using HP Photosmart Software You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card or storage device to your computer's hard drive for sharing photos online and printing from your computer. Before transferring photos to your - HP C7280 | User Guide - Page 109
prompts on your computer. Save photos to your computer You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card or storage device to your computer's hard drive for sharing photos online and printing from your computer. Before transferring photos to your - HP C7280 | User Guide - Page 110
. Only images that were not previously saved are copied to your computer. Edit photos using the control panel The HP All-in-One offers several basic editing features that you can use to edit your photos manually before you print them, as well as a feature that enables you to automatically enhance - HP C7280 | User Guide - Page 111
is ignored to accommodate the number of photos selected per page. To rotate a photo 1. Insert a memory card into the appropriate slot on the HP All-in-One, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. 2. With - HP C7280 | User Guide - Page 112
device. To change the color effects 1. Insert a memory card into the appropriate slot on the HP All-in-One, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. 2. With View highlighted, press OK. You can use or for - HP C7280 | User Guide - Page 113
eyes appear the correct shade in your photos. To remove red-eye from photos 1. Insert a memory card into the appropriate slot on the HP All-in-One, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. 2. With View - HP C7280 | User Guide - Page 114
enhancement 1. Insert a memory card into the appropriate slot on the HP All-in-One, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. 2. With View highlighted, press OK. You can use or for highlighting options - HP C7280 | User Guide - Page 115
Photos Chapter 8 114 Use the photo features - HP C7280 | User Guide - Page 116
text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles, film negatives, slides, and text documents) on the HP All-in-One. You can use the scanning features of the HP All-in-One to do the following: • Make reprints of your favorite - HP C7280 | User Guide - Page 117
a scanned image. To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP All-in-One software must also be installed and running on your computer prior to scanning. To verify that the HP All-in-One software is running on a Windows computer, 116 Use the scan - HP C7280 | User Guide - Page 118
time. NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its scan functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software. This section contains the - HP C7280 | User Guide - Page 119
session. You can make additional changes in the HP Photosmart software after the image is scanned. Edit a scanned photo or graphic You can edit a scanned photo or graphic using the software you installed with the HP Allin-One. Using this software, you can rotate or crop the image, as well as adjust - HP C7280 | User Guide - Page 120
the HP Photosmart Share Software on your computer to send the scan as thumbnail preview to an e-mail recipient (the full-size file can be downloaded later, at the recipient's convenience), to an online photo album or photo finishing service, or to a network-connected HP device. 5. The HP All-in-One - HP C7280 | User Guide - Page 121
Scan Chapter 9 120 Use the scan features - HP C7280 | User Guide - Page 122
of the copy, and use special features to make high-quality copies of photos, including borderless copies. TIP: For the best copy performance on standard copy " on page 71 Preview your copy job After changing settings on the HP All-in-One for making a copy, you can preview an image of the expected - HP C7280 | User Guide - Page 123
for the current job You can customize the copy settings of the HP All-in-One to handle nearly any copy task. This section contains the following topics on the control panel or by selecting the appropriate options in your software application. To set the number of copies from the control panel 1. - HP C7280 | User Guide - Page 124
Paper type Copier, multi-purpose, or plain papers Inkjet papers Letterhead Photo papers Hagaki Transparency films Suggested paper size settings 8.5x11 inch or A4 type on the HP All-in-One. The default paper type setting for copying is Automatic, which causes the HP All-in-One to detect the type - HP C7280 | User Guide - Page 125
Matte Premium Inkjet Premium Inkjet Brochure Glossy Brochure Matte Transparency Transparency Plain Paper Premium Photo Premium Photo Advanced Photo 4. Press OK. Change copy speed or quality The HP All-in-One provides four options that affect copy speed and quality: • Maximum dpi produces the - HP C7280 | User Guide - Page 126
might be lower quality. The Fast setting uses less ink and extends the life of your ink cartridges. To change the copy quality from the control highlight Lighter/Darker, and then press OK. The Lighter/Darker menu appears. 5. Do one of the following: • Press to darken the copy. • Press to lighten the - HP C7280 | User Guide - Page 127
your most frequently used settings by using the software that you installed with the HP All-in-One. Perform special copy jobs In addition to supporting standard copy jobs, the HP All-in-One can perform special jobs such as copying borderless photos and resizing originals. This section contains the - HP C7280 | User Guide - Page 128
photo to make a borderless full-size copy on letter or A4 paper, some part of your photo will be cropped. The Fit to Page feature will enlarge the photo as original without changing the proportions or cropping the edges, the HP All-in-One might leave an uneven amount of white space around the edges - HP C7280 | User Guide - Page 129
cropped. To shift the margin for your copy from the control panel 1. Press Copy Menu. The Copy Menu appears. 2. Change copy settings on the HP All-in-One to accurately reflect the copy you want to make. 3. Press to highlight Margin Shift, and then press OK. The Margin Shift menu appears. 4. Press - HP C7280 | User Guide - Page 130
light colors that might otherwise appear white. You might be able to fix the following types of issues by changing the Enhancements setting to Photo or None: • Stray dots of color surround some text on your copies • Large, black typefaces look splotchy (not smooth) • Thin, colored objects or lines - HP C7280 | User Guide - Page 131
Chapter 10 130 Use the copy features Copy - HP C7280 | User Guide - Page 132
you begin faxing, make sure you have set up the HP All-in-One properly for faxing. You might have already done this as part of the initial setup, by using either the control panel or the software that came with the HP All-in-One. You can verify the fax is set up correctly by - HP C7280 | User Guide - Page 133
or contrast of your fax. Related topics • "Send a fax manually from a phone" on page 133 • "Send a fax using photo fax" on page 136 Send a fax using speed dials You can quickly send a black-and-white or color fax from the HP All-in-One using speed dials. This section provides instructions - HP C7280 | User Guide - Page 134
dial entry is highlighted, or enter the speed dial code by using the keypad on the control panel. Press loaded in the automatic document feeder, the HP All-in-One sends the document to the number you entered on page 65 Send a fax manually from a phone Sending a fax manually allows you to make a phone - HP C7280 | User Guide - Page 135
a fax manually from a connected phone 1. Load your originals print side up into the document feeder tray. NOTE: This feature is not supported if you tones, telephone prompts, or other sounds through the speakers on the HP All-in-One. This enables you to respond to prompts while dialing, as well - HP C7280 | User Guide - Page 136
Black. NOTE: If you press Start Fax Color, the fax will be sent in black and white and a message appears on the display. The HP All-in-One scans the originals into memory and sends the fax when the receiving fax machine is available. Schedule a fax to send later You can schedule a black - HP C7280 | User Guide - Page 137
on page 66 Send a color original or photo fax You can fax a color original or photo from the HP All-in-One. If the HP All-in-One determines that the recipient's fax machine only supports black-and-white faxes, the HP All-in-One sends the fax in black and white. HP recommends that you use only color - HP C7280 | User Guide - Page 138
press OK. NOTE: If the recipient's fax machine only supports black-and-white faxes, the HP Allin-One automatically sends the fax in black and white. A from the control panel do not affect faxes you send from your computer. This section contains the following topics: • Change the fax resolution - HP C7280 | User Guide - Page 139
resolution settings are available for sending faxes: Fine, Very Fine, Photo, and Standard. • Fine: provides high-quality text suitable for faxing most documents. This is the default setting. When sending faxes in color, the HP All-in-One always uses the Fine setting. • Very Fine: provides the best - HP C7280 | User Guide - Page 140
to highlight Set As New Defaults, and then press OK. Send a fax in Error Correction Mode Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion. Phone charges - HP C7280 | User Guide - Page 141
then press OK. The Advanced Fax Setup menu appears. 3. Press to highlight Error Correction Mode, and then press OK. The Error Correction Mode menu appears. 4. Press to highlight Off or On. 5. Press OK. Receive a fax The HP All-in-One can receive faxes automatically or manually. If you turn off the - HP C7280 | User Guide - Page 142
color photo, it might not be stored in memory due to memory limitations. Causes the HP All-in-One to store faxes in memory only if there is an error condition that prevents the HP All-in-One from printing the faxes (for example, if the HP All-in-One runs out of paper). The HP All-in-One will - HP C7280 | User Guide - Page 143
faxes that you might have received while the HP All-in-One was in an error condition. You will need to contact the HP All-in-One is turned off. To set backup fax reception from the control panel 1. Press Setup. 2. Press to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup - HP C7280 | User Guide - Page 144
Cancel. To delete all the faxes in memory from the control panel 1. Press Setup. 2. Press to highlight Tools, and then press OK. The Tools menu HP All-in-One does not support polling pass codes. Polling pass codes are a security feature that require the receiving fax machine to provide a pass code - HP C7280 | User Guide - Page 145
the HP All-in-One will print the fax. If you set up the HP All-in-One to print error reports for received faxes, it will also print an error faxes from the control panel 1. Press Setup. 2. Press to highlight Basic Fax Setup, and then press OK. The Basic Fax Setup menu appears. 3. Press to highlight - HP C7280 | User Guide - Page 146
ink from overprinting into the device if a full-size fax was printed on small-size paper. To turn off paper checking from the control panel 1. Press Setup. 2. Press to highlight Basic Fax Setup ID service through your phone provider, you can block specific fax numbers, so the HP All-in-One does - HP C7280 | User Guide - Page 147
supported in your country/region, Junk Fax Blocker Set Up does not appear in the Basic Fax Setup menu. Set the junk fax mode By default, Block Junk Fax mode is turned On. If you do not subscribe to a caller ID service When the Junk Fax Blocker prompt appears, do one of the following: • If you want to - HP C7280 | User Guide - Page 148
from the junk fax list 1. Press Setup. 2. Press to highlight Basic Fax Setup, and then press OK. The Basic Fax Setup menu appears. 3. Press to highlight Junk service might not work properly when the HP All-in-One is sending and receiving faxes at high speed (33600 bps). If you experience problems - HP C7280 | User Guide - Page 149
make sure their Internet phone service supports faxing. If they do not support faxing, you might encounter intermittent problems when trying to send and are sending or receiving. If the HP All-in-One does not stop faxing, press Cancel again. The HP All-in-One prints any pages it has already started - HP C7280 | User Guide - Page 150
press OK. The HP All-in-One prints a self-test report, which contains the following information: • Product information: includes the model number, serial number, and other product information. • Revision information: includes the firmware version number. • Ink delivery system information: displays - HP C7280 | User Guide - Page 151
used for diagnostic purposes if you need to call HP support. Print fax reports You can set up the HP All-in-One to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as you need them; these reports provide useful - HP C7280 | User Guide - Page 152
, and scan your fax error reports You can configure the HP All-in-One so that it automatically prints a report when there is an error during transmission or reception. To set the HP All-in-One to print fax error reports automatically 1. Press Setup error, the error is indicated by an error code - HP C7280 | User Guide - Page 153
"The fax log report shows an error" on page 256 Print other reports You can manually generate reports about the HP All-in-One, such as the status of the last fax you sent or a list of programmed speed dial entries. To print reports from the control panel 1. Press Setup. 2. Press to highlight Print - HP C7280 | User Guide - Page 154
topics • "Print fax confirmation reports" on page 150 • "Print fax error reports" on page 151 • "Print the fax log" on page 151 • "Set up speed dialing" on page 65 • "Block junk fax numbers" on page 145 Print forms The HP All-in-One contains built-in templates that enable you to print common - HP C7280 | User Guide - Page 155
Print reports and forms Chapter 12 154 Print reports and forms - HP C7280 | User Guide - Page 156
remove surface dust and ensure that your copies and scans remain clear. You will also need to replace ink cartridges, clean the print head assembly, or align the printer from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple - HP C7280 | User Guide - Page 157
Dry the glass with a dry, soft, lint-free cloth to prevent spotting. 4. Turn on the HP All-in-One. To clean the glass strip inside the automatic document feeder 1. Turn off the HP All-in-One. 2. Lift the cover of the automatic document feeder. 3. Lift the automatic document feeder mechanism. There - HP C7280 | User Guide - Page 158
determine how soon you might need to replace an ink cartridge. The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges. NOTE: The HP All-in-One can only detect the ink levels for genuine HP ink. The ink levels in ink cartridges that are refilled or have been used - HP C7280 | User Guide - Page 159
. The HP All-in-One displays a gauge that shows the estimated ink levels of all cartridges installed. 4. Press any button to return to the Tools menu. To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer - HP C7280 | User Guide - Page 160
Maintain the HP All-in-One Replace the ink cartridges Follow these instructions when you need to replace ink cartridges. NOTE: If you are installing ink cartridges in the HP All-in-One for the first time, be sure to use only the ink cartridges that came with the device. The ink in these cartridges - HP C7280 | User Guide - Page 161
(pink), or magenta, lift the appropriate latch in the center area. 1 Ink cartridge latch for the black ink cartridge 2 Ink cartridge latches for the color ink cartridges 4. Pull the ink cartridge toward you out of its slot to remove it. Maintain the HP All-in-One 160 Maintain the HP All-in - HP C7280 | User Guide - Page 162
cartridge you are replacing. 8. Close the ink cartridge door. Related topics "Shop for ink supplies" on page 167 Align the printer The HP All-in-One automatically aligns the print head when you install the ink cartridges during the initial setup. The HP All-in-One also aligns the print head during - HP C7280 | User Guide - Page 163
a defective sensor or ink cartridge. Contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. 6. Press OK to continue. To align the printer from the HP Photosmart Software 1. Load letter, A4 - HP C7280 | User Guide - Page 164
print head, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. Related topics "Align the printer" on page 161 Clean the ink cartridge contacts Clean the copper-colored ink cartridge contacts if all ink cartridges are installed and a message - HP C7280 | User Guide - Page 165
close the ink cartridge door. Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing: Surface Skin White fabric Remedy Wash the area with an abrasive soap. Wash the fabric in cold water and use chlorine bleach. 164 Maintain the HP All-in-One - HP C7280 | User Guide - Page 166
in cold water and use sudsy ammonia. CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can set the ink into the fabric. Self-maintenance sounds The HP All-in-One will make mechanical noises at various times to perform periodic maintenance functions, such as replenishing - HP C7280 | User Guide - Page 167
Maintain the HP All-in-One Chapter 13 166 Maintain the HP All-in-One - HP C7280 | User Guide - Page 168
documentation that came with the HP All-in-One. You can also use the software that came with the HP All-in-One to find out the reorder number for all the ink cartridges. You can order ink cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the - HP C7280 | User Guide - Page 169
Chapter 14 168 Shop for ink supplies Shop for ink supplies - HP C7280 | User Guide - Page 170
Hardware setup troubleshooting • Software installation troubleshooting • Network troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card and front USB port troubleshooting • Scan troubleshooting • Copy troubleshooting • Fax troubleshooting • Errors Troubleshooting tips - HP C7280 | User Guide - Page 171
, try restarting your computer. Turn the HP All-in-One off and then on again. • If necessary, remove the software you installed with the HP All-in-One and then install it again. For more information, see: "Uninstall and reinstall the software" on page 181 Information on ink cartridges and the print - HP C7280 | User Guide - Page 172
clean the print head unnecessarily. This wastes ink and shortens the life of the cartridges. • Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems. Information on paper The HP All-in-One is designed to work well with most - HP C7280 | User Guide - Page 173
inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur. 4. If the paper jam is cleared, proceed it snaps into place. 6. Turn on the HP All-in-One, and then press OK to continue the current job. 172 Troubleshooting Troubleshooting - HP C7280 | User Guide - Page 174
clear a paper jam in the automatic document feeder CAUTION: Do not lift the lid of the HP All-in-One and try to remove the jammed document from the glass. You might damage your original document. you can clean the rollers and separator pad. Lift the automatic document feeder Troubleshooting tips 173 - HP C7280 | User Guide - Page 175
setup troubleshooting This section contains hardware troubleshooting information for the HP All-in-One. Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One - HP C7280 | User Guide - Page 176
contains the following topics: • The HP All-in-One will not turn on • I connected the USB cable, but I am having problems using the HP All-in-One with my computer • The display shows the wrong language • I received a message on the display that the printer alignment failed • The wrong measurements - HP C7280 | User Guide - Page 177
support. I connected the USB cable, but I am having problems using the HP All-in-One with my computer Cause: The USB cable was connected before the software was installed. Connecting the USB cable before prompted can cause errors. Solution: You must first install the software that came with the HP - HP C7280 | User Guide - Page 178
with each other. Solution: Check the connection between the HP All-in-One and computer. For more information, see: "Communication problems over a USB connection" on page 169 Cause: There might be a problem with one or more of the ink cartridges. Hardware setup troubleshooting 177 Troubleshooting - HP C7280 | User Guide - Page 179
about a paper jam or a blocked print head assembly Cause: The HP All-in-One has a paper jam. Solution: Clear the paper jam, and then follow the prompts on the display or the computer screen to continue. For more information, see: "Clear paper jams" on page 171 178 Troubleshooting Troubleshooting - HP C7280 | User Guide - Page 180
continue. Software installation troubleshooting Use this section to solve any problems you might encounter while setting up the HP Allin-One software. This section contains the following topics: • When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens • The minimum system checks - HP C7280 | User Guide - Page 181
Allin-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Allin-One. For more information, see: "Uninstall and reinstall the software" on page 181 180 Troubleshooting Troubleshooting - HP C7280 | User Guide - Page 182
Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. Software installation troubleshooting 181 Troubleshooting - HP C7280 | User Guide - Page 183
Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One. Cause: The HP All-in-One is turned off. Solution: Turn the HP All-in-One on. Cause: The computer is turned off. 182 Troubleshooting - HP C7280 | User Guide - Page 184
network setup troubleshooting • Wireless setup troubleshooting Wired network setup troubleshooting This section addresses problems you might encounter setting up a wired network. This section contains the following topics: • The computer is unable to discover the HP All-in-One • The Printer not - HP C7280 | User Guide - Page 185
or HP All-in-One Internet connection (if applicable) Cause: Your computer's Local Area Network card (LAN card) is not set up properly. Solution: Make sure that your LAN card is set up properly. To check your LAN card (Windows 2000 and XP) 1. Right-click My Computer. 2. In the System Properties - HP C7280 | User Guide - Page 186
firewall pop-up messages, you must always accept or allow the pop-up messages. If the screen still appears, try uninstalling the HP All-in-One software, rebooting your computer, and temporarily disabling your firewall before reinstalling the HP All-in-One Network troubleshooting 185 Troubleshooting - HP C7280 | User Guide - Page 187
the installation. NOTE: The HP All-in-One is not accessible during VPN sessions. However, print jobs are saved in the print queue. When you exit the VPN session, print jobs in the print queue will be printed. Wireless setup troubleshooting This section addresses problems you might encounter setting - HP C7280 | User Guide - Page 188
the HP All-in-One and the computer or wireless setup Cause: The equipment is not turned on. Solution: Turn on the networked devices, such as the wireless router for an infrastructure network, or the computer for an ad hoc network. For more information Network troubleshooting 187 Troubleshooting - HP C7280 | User Guide - Page 189
router. Cause: The HP All-in-One is not receiving a signal. Solution: Move the wireless router and the HP All-in-One closer together. Then run the wireless setup again. For more information, see: "Integrated wireless WLAN 802.11 network setup" on page 39 Cause: If you manually entered your network - HP C7280 | User Guide - Page 190
wireless setup process again and enter the correct passphrase. The passphrase is case-sensitive. The Printer Not Found screen appears during installation Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP Allin-One from accessing your computer. Solution: Uninstall the HP - HP C7280 | User Guide - Page 191
If the self-test report does not show a problem, investigate other causes, such as the image file or software program. For additional ink cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. This section contains the following topics: • Ink is bleeding or smearing • The automatic - HP C7280 | User Guide - Page 192
HP for information on calling for technical support. For more information, see: • "Clean the print head" on page 162 • "Print a self-test report" on page 149 • "Align the printer one problem persists, or manually. For more information, see: "Clean the automatic document feeder" on page 173 Ink - HP C7280 | User Guide - Page 193
or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty. The text edges are jagged Cause: The font is a custom size. Solution: Some software applications offer custom fonts - HP C7280 | User Guide - Page 194
. NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty. Cause: The print head needs to be cleaned. Print quality troubleshooting 193 - HP C7280 | User Guide - Page 195
sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper. If the problem persists, use the software you installed with the HP All-in-One or another software application to rotate your image 180 degrees so that the light blue, gray, or brown - HP C7280 | User Guide - Page 196
sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper. If the problem persists, use the software you installed with the HP All-in-One or another software application to rotate your image 180 degrees so that the light blue, gray, or brown - HP C7280 | User Guide - Page 197
. Check the color blocks in the report for any problems. If the color blocks show print quality problems, perform a printer alignment. If the problem persists after cleaning and aligning, contact HP support for help. Go to: www.hp.com/support If prompted, choose your country/region, and then click - HP C7280 | User Guide - Page 198
For best results when printing images, use HP Premium Plus Photo Paper. If the problem persists, use the software you installed with the HP All-in-One or another software application to rotate your image 180 degrees properly or is loaded incorrectly. Print quality troubleshooting 197 Troubleshooting - HP C7280 | User Guide - Page 199
printing accessory on the back of the HP Allin-One is securely installed. Ink is overspraying the paper when I print a photo Cause: A small amount (a few or the computer screen to continue your print job. For more information, see: "Load paper" on page 76 Troubleshooting 198 Troubleshooting - HP C7280 | User Guide - Page 200
quality (noise) can cause print quality problems. Solution: If the failure was due to noise on the phone problems. If the color blocks show print quality problems, perform a printer alignment. If the problem persists after cleaning and aligning, contact HP support for help. Go to: www.hp.com/support - HP C7280 | User Guide - Page 201
printer" on page 161 Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • Borderless printing produces unexpected results • The HP All-in-One is not responding • The HP All-in-One Ink is spraying the inside of the HP All-in-One when I print a photo - HP C7280 | User Guide - Page 202
clasps or windows. Borderless printing produces unexpected results Cause: Printing a borderless image from a non-HP software application produces unexpected results. Solution: Try printing the image from the photo imaging software that came with the HP All-in-One. The HP All-in-One is not responding - HP C7280 | User Guide - Page 203
a print job to the HP All-in-One, check the status of the HP All-in-One. In the HP Photosmart Software, click Status. For more information, see: "I connected the USB cable, but I am having problems using the HP All-in-One with my computer" on page 176 Cause: The HP All-in-One is turned off. Solution - HP C7280 | User Guide - Page 204
to turn on the HP All-in-One. Cause: The HP All-in-One is busy with another task. Solution: If the HP All-in-One is performing another task such as copying or scanning, your print job will be delayed until the HP All-in-One completes the current task. Print troubleshooting 203 Troubleshooting - HP C7280 | User Guide - Page 205
print job to the HP All-in-One, check the status of the HP All-in-One. In the HP Photosmart Software, click Status. For more information, see: "I connected the USB cable, but I am having problems using the HP All-in-One with my computer" on page 176 Cause: The HP All-in-One has a paper jam. Solution - HP C7280 | User Guide - Page 206
HP All-in-One. 2. Check the margins. The HP All-in-One uses the margins you have set in your software application, as long as they are greater than the minimum margins the HP All-in-One supports tray. Cause: The paper guides are not positioned correctly. Print troubleshooting 205 Troubleshooting - HP C7280 | User Guide - Page 207
, reload the paper, and then slide the paper width guide inward until it stops at the edge of the paper. HP All-in-One. 2. Check the margins. The HP All-in-One uses the margins you have set in your software application, as long as they are greater than the minimum margins the HP All-in-One supports - HP C7280 | User Guide - Page 208
software application and remove any extra pages or lines at the end of the document. Cause: The HP All-in-One picked up two sheets of paper. Solution: If the HP All-in-One 76 Ink is spraying the inside of the HP All-in-One when I print a photo Cause: The borderless print settings require photo paper - HP C7280 | User Guide - Page 209
" on page 287. Memory card and front USB port troubleshooting Use this section to solve these memory card problems: • My memory card no longer works in my digital camera • The HP All-in-One does not read the memory card or storage device • The Photo light next to the memory card slots is blinking - HP C7280 | User Guide - Page 210
a storage device connected, remove the storage device. You can use only one at a time. Cause: The file system is corrupted. Solution: Check the display for an error message telling you about the problem and how to solve it. If the file system on the card is corrupt, reformat the memory card in your - HP C7280 | User Guide - Page 211
, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One. Cause: The HP All-in-One is turned off. Solution: Turn the HP All-in-One on. Cause: The computer is turned off - HP C7280 | User Guide - Page 212
to PictBridge mode, and then use the camera to select the photos you want to print. The file name appears as meaningless text Cause: The HP All-in-One does not support Unicode. This is a limitation of the Common Internet File System (CIFS) server. The CIFS server is included in all network-connected - HP C7280 | User Guide - Page 213
device in the HP All-in-One. The CIFS server appears on your computer as a network drive. In addition to reading/writing files from your memory card or storage device, you can also create folders and store other information. Solution: Retry your task at a later time. Scan troubleshooting Use this - HP C7280 | User Guide - Page 214
you encounter memory problems while using other programs, you might need to add more memory to your computer. See the user guide that came with your computer for more information. Scanned image is blank Cause: The original is placed incorrectly on the glass. Scan troubleshooting 213 Troubleshooting - HP C7280 | User Guide - Page 215
software is set to automatically crop scanned pictures. Solution: The Autocrop feature crops anything that is not part of the main image. Sometimes this might not be what you want. In that case, you can turn off autocropping and crop the scanned image manually text is one of the scan document - HP C7280 | User Guide - Page 216
is not installed or is not running. Solution: Restart your computer. If that does not help, install or reinstall the software that came with the HP All-in-One. Copy troubleshooting Use this section to solve these copy problems: • Copies are too light or too dark • Nothing happens when I try to copy - HP C7280 | User Guide - Page 217
: Check the display to see if the HP All-in-One is busy. Cause: The HP All-in-One does not recognize the paper type. Solution: Do not use the HP All-in-One to copy onto envelopes or other papers the HP All-in-One does not support. Cause: The HP All-in-One has a paper jam. Solution: Clear the - HP C7280 | User Guide - Page 218
percentage allowed by your model. Enlarging a passport photo by 200% might not enlarge it enough for it to fit a full-size page. If you want to make a large copy of a small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the - HP C7280 | User Guide - Page 219
scan the original into the computer, resize the image in the HP scanning software, and then print a borderless copy of the enlarged image. Cause: You are trying to make a borderless copy without using photo paper. Solution: Use photo : The HP All-in-One cropped some Troubleshooting Troubleshooting - HP C7280 | User Guide - Page 220
shows an error The HP All-in-One is having problems sending and receiving faxes Cause: The HP All-in-One is not set up properly for faxing. Solution: Follow the instructions in your printed documentation to set up the HP Allin-One properly for faxing, based on the equipment and services you have - HP C7280 | User Guide - Page 221
HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One. Cause: The wrong phone cord is used to connect the HP All-in-One with the HP All-in-One, including HP All-in-One to connect to the telephone wall jack. One box with the HP All-in-One This special 2-wire - HP C7280 | User Guide - Page 222
, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. Make sure you have correctly connected the HP All-in-One to the telephone wall jack, and correctly connected any additional equipment and services that share the phone line with the HP All-in-One. Fax troubleshooting 221 Troubleshooting - HP C7280 | User Guide - Page 223
you are using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. Cause: The phone line connection is noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Solution: If the failure was due to noise on - HP C7280 | User Guide - Page 224
service sends out a digital signal on the phone line that can interfere with the HP All-in-One, preventing the HP error in the HP All-in-One. Solution: Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the HP - HP C7280 | User Guide - Page 225
: The HP All-in-One shares the same phone line with a DSL service and the DSL modem might not be properly grounded. Solution: If the DSL modem is not properly grounded, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. Troubleshooting 224 - HP C7280 | User Guide - Page 226
sure your Internet service provider supports faxing over the Internet. If the problem persists, contact your Internet service provider. The HP All-in-One cannot send faxes, but can receive faxes Cause: The HP All-in-One is not set up properly for faxing. Solution: Follow the instructions in your - HP C7280 | User Guide - Page 227
mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. The HP All-in-One is having problems sending a manual fax Cause: The recipient's fax machine might not support receiving faxes manually. Solution - HP C7280 | User Guide - Page 228
is not pushed in far enough, you will be unable to send a fax manually. Load an original in the document feeder tray, or push the original farther into the tray. Once the HP Allin-One detects the original, a confirmation message appears on the display. Fax troubleshooting 227 Troubleshooting - HP C7280 | User Guide - Page 229
Error Correction Mode (ECM) off and contact your telephone company. If the problem persists, check to see if Error Correction Mode (ECM) is On. If it is not, change the ECM setting to On. Faxes might take longer to send, but the print quality of the received fax should improve. 228 Troubleshooting - HP C7280 | User Guide - Page 230
in Error Photo. For more information, see: "Change the fax resolution" on page 137 Cause: The glass of the HP All-in-One service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems troubleshooting 229 Troubleshooting - HP C7280 | User Guide - Page 231
noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Solution: If the failure was due to noise on the phone line, contact the sender to in Error Correction Mode" on page 139 Cause: The fax resolution setting is set to a high resolution, such as Fine (the default) or Photo. - HP C7280 | User Guide - Page 232
the HP All-in-One to answer faxes manually. You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. Fax troubleshooting 231 - HP C7280 | User Guide - Page 233
mail service, see the printed documentation that came with the HP All-in-One. Cause: You have a computer dial-up modem on the same phone line as the HP Allin-One. Solution: If you have a computer dial-up modem on the same phone line as the HP All-in-One, check to make sure that the software that - HP C7280 | User Guide - Page 234
in the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.) In this setup, the answering machine will answer the call and the HP All-in-One will monitor the line. If the HP All-in-One detects fax tones, the HP All-in-One will receive the fax. If - HP C7280 | User Guide - Page 235
, review the display for information on the error condition. Also, check for the following problems: • The HP All-in-One is not set up properly for faxing. See the printed documentation for more information. • There is no paper loaded in the input tray. • There is a paper jam. Troubleshooting 234 - HP C7280 | User Guide - Page 236
HP All-in-One is having problems receiving a manual fax Cause: There are documents loaded in the document feeder tray. Solution: The HP All-in-One will not receive a fax manually if documents are loaded in the document feeder tray. Instead, the HP All-in-One attempts to send the Fax troubleshooting - HP C7280 | User Guide - Page 237
or prompt providing information about the problem and how to solve it. If there is an error message or prompt on the display, the HP All-in-One will not receive the fax manually until the error condition is resolved and the message is cleared. If the HP All-in-One has an alignment message, you might - HP C7280 | User Guide - Page 238
answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this setup, the answering machine will answer the call and the HP All-in-One will monitor the line. If the HP All-in-One detects fax tones, the HP Allin-One will receive the fax. If the call - HP C7280 | User Guide - Page 239
ring service through your telephone company), make sure that the Distinctive Ring feature on the HP All-in-One is set to match. For example, if the phone company has assigned your number a double ring pattern, make sure Double Rings is selected as the Distinctive Ring setting. Troubleshooting 238 - HP C7280 | User Guide - Page 240
faxes, review the display for information on the error condition. Also, check for the following problems: • The HP All-in-One is not set up properly for faxing. See the printed documentation for information. • There is no paper loaded in the input tray. • There is a paper jam. • The ink cartridge - HP C7280 | User Guide - Page 241
, see: "Reprint received faxes from memory" on page 142 Cause: An error condition is preventing the HP All-in-One from receiving faxes and Backup Fax Reception is set to Off. Solution: Check for the following problems: • The HP All-in-One is turned off. Press the On button to turn on the device - HP C7280 | User Guide - Page 242
see: "Clear paper jams" on page 171 Cause: Another process has caused an error in the HP All-in-One. Solution: Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the HP All-inOne will not print the fax until the - HP C7280 | User Guide - Page 243
problems fits on one page. Cause: The paper-width guide is not computer to which I am connecting has only one phone port Cause: I am setting up the HP All-in-One on a shared voice/fax line with a computer dial-up modem, and the computer has only one phone port. Solution: If your computer has only one - HP C7280 | User Guide - Page 244
Figure 15-2 Back view of the HP All-in-One 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone (optional) 5 Computer with modem 6 Phone cord supplied in the box with the HP All-in-One connected to the 1-LINE port Fax troubleshooting 243 Troubleshooting - HP C7280 | User Guide - Page 245
you will need to answer the fax call manually. Cause: I am setting up the HP All-in-One on a shared voice/fax line with a computer dial-up modem and answering machine, and the computer only has one phone port. Solution: If your computer has only one phone port, you will need to purchase a parallel - HP C7280 | User Guide - Page 246
view of the HP All-in-One 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Phone cord supplied in the box with the HP All-in-One connected to the 1-LINE port Fax troubleshooting 245 Troubleshooting - HP C7280 | User Guide - Page 247
answering machine at the "OUT" port. 8. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP All-in-One will not be able to receive faxes. 9. Turn on the - HP C7280 | User Guide - Page 248
. Figure 15-4 Back view of the HP All-in-One 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone (optional) 5 Computer with modem 6 Phone cord supplied in the box with the HP All-in-One connected to the 1-LINE port Fax troubleshooting 247 Troubleshooting - HP C7280 | User Guide - Page 249
software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP All-in-One manually. I hear static on my telephone line since connecting the HP All-in-One Cause: The HP All-in-One - HP C7280 | User Guide - Page 250
-One. Cause: You are using a phone line splitter between the 1-LINE port on the HP Allin-One and the wall. Solution: A phone line splitter can affect the sound quality of your phone line and cause static. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Fax troubleshooting - HP C7280 | User Guide - Page 251
supply, and is connected to your computer. For more information on setting up the HP All-inOne, see the Setup Guide that came with the HP All-in-One. • The HP All-in-One is turned on. If it is not, press the On button to turn on the HP All-in-One. • The ink cartridges are installed correctly, the - HP C7280 | User Guide - Page 252
test fails again, continue reviewing the troubleshooting information in this section. NOTE: Depending how long the HP All-in-One is unplugged, the date , there might not be a problem. • If you are running the test from the Fax Setup Wizard, make sure the HP All-inOne is not busy completing - HP C7280 | User Guide - Page 253
HP All-in-One • If you are using a phone splitter, this can cause faxing problems are using for the HP All-in-One and check for a problem. After you resolve any problems found, run the fax test again to make sure it passes and the HP All-in-One the HP All-in-One, connect one end to the HP All-in-One. - HP C7280 | User Guide - Page 254
wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the HP All-in-One and the other end to your telephone wall jack, as shown below. 1 Telephone wall jack 2 Phone cord supplied in the box with the HP All-in-One Fax troubleshooting 253 Troubleshooting - HP C7280 | User Guide - Page 255
time, until you identify which piece of equipment is causing the problem. • If the Fax Line Condition Test fails without the other equipment, connect the HP All-in-One to a working phone line and continue reviewing the troubleshooting information in this section. • If you are using a phone splitter - HP C7280 | User Guide - Page 256
the HP All-in-One directly to the telephone wall jack. • If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This will not cause a problem sending or receiving faxes. Try sending or receiving a test fax. Fax troubleshooting 255 - HP C7280 | User Guide - Page 257
print. Solution: Review the following table for information on the error codes in the Fax Log report. This information can help you troubleshoot any problems you encounter when using the fax features of the HP All-in-One. The table also indicates which codes Troubleshooting 256 Troubleshooting - HP C7280 | User Guide - Page 258
are specific to Error Correction Mode (ECM). If the same error appears repeatedly, try turning off ECM. Error code Error definition (223 Error One or more received pages might not be readable. Correction Mode) 224 225-231 There is a feature incompatibility with the sending fax machine. 232- - HP C7280 | User Guide - Page 259
messages • Ink cartridge messages Device messages The following is a list of device-related error messages: • Automatic document feeder failed to load • Automatic document feeder is jammed • Firmware revision mismatch • Mechanism error • Memory is full Troubleshooting 258 Troubleshooting - HP C7280 | User Guide - Page 260
-in-One firmware does not match the revision number of the software. Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Mechanism error - HP C7280 | User Guide - Page 261
copy fewer pages at a time. Scanner failure Cause: The HP All-in-One is busy or an unknown cause has interrupted your scan. Solution: Turn off the HP All-in-One and then turn it on again. Restart your computer and then try to scan again. If the problem persists, try plugging the power cord directly - HP C7280 | User Guide - Page 262
the paper lies flat. If the problem persists, use photo paper that is not curled. Cause: You might be using the printer in an extremely high- or low-humidity environment. Solution: Load one sheet of photo paper at a time. Photo tray cannot engage Cause: The photo tray might not be pushed all the - HP C7280 | User Guide - Page 263
saved photos on your computer, you can print them using the HP Photosmart Software. File not found Cause: There is not enough available memory on your computer to create a print preview file. Solution: Close some applications and try the task again. File format not supported Cause: The HP All-in-One - HP C7280 | User Guide - Page 264
to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged. If these solutions do not work, retake the photos with your digital camera as a last resort. Cause: The file system is corrupted. Solution: Check the display for an error message telling - HP C7280 | User Guide - Page 265
: For scanning, there must be at least 50 MB of space available on your computer's hard disk. Solution: Empty the Recycle Bin on your desktop. You might also need to remove files from the hard disk. Memory card error Cause: There are two or more memory cards inserted into the HP All-in-One at - HP C7280 | User Guide - Page 266
problems over a USB connection" on page 169 • "Network troubleshooting" on page 183 No scan options Cause: The software that came with the HP All-in-One is not running, or has never been installed. Solution: Make sure the software is installed and running. For more information, see the Setup Guide - HP C7280 | User Guide - Page 267
, the HP All-in-One will not respond and the Photo light (near the memory card slots) will not turn on. After the memory card has been inserted properly, the Photo light will blink for a few seconds, and then remain lit. Card is damaged Cause: You formatted the card on a Windows XP computer. By - HP C7280 | User Guide - Page 268
camera or format your memory card in a Windows XP computer by selecting the FAT format. Cause: The file system is corrupted. Solution: Check the display for an error message telling you that the images on the memory card are corrupted. If the file system on the card is corrupt, reformat the memory - HP C7280 | User Guide - Page 269
display or the computer screen to continue your print job. For more information, see: "Load full-size paper" on page 76 Ink is drying Cause: HP All-in-One. Solution: Clear the jam. To continue your print job, press OK on the control panel of the HP All-in-One. 268 Troubleshooting Troubleshooting - HP C7280 | User Guide - Page 270
on the HP All-in-One. If the display is blank and the On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One. Errors 269 Troubleshooting - HP C7280 | User Guide - Page 271
. Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below. Troubleshooting For more information, see: "Communication problems over a USB connection - HP C7280 | User Guide - Page 272
HP All-in-One and the computer, as shown below. For more information, see: "Communication problems over a USB connection" on page 169 Ink cartridge messages The following is a list of ink cartridge error messages: • Calibration error • Cannot print • Incorrect ink cartridge(s) • The following ink - HP C7280 | User Guide - Page 273
15 • Ink cartridge problem • Ink cartridge(s) are empty • Ink cartridge(s) are expired • Ink delivery failure • Ink expiration near • Ink supply error • Non-HP ink • Original HP ink depleted • Print head assembly is stalled • Print head failure • Alignment failed • Replace ink cartridges soon - HP C7280 | User Guide - Page 274
support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see: • "Replace the ink cartridges" on page 159 • "Clean the ink cartridge contacts" on page 163 Errors 273 Troubleshooting - HP C7280 | User Guide - Page 275
or the ink delivery system has failed and the HP All-in-One can no longer print. Solution: Turn the HP All-in-One off, unplug the power cord, and wait 10 seconds. Then, plug the power cord back in and turn the device on. If you continue to receive this message, write down the error code provided - HP C7280 | User Guide - Page 276
replacing the ink cartridge, by following the instructions on the HP All-in-One or the ink cartridge expiration message on your computer screen. HP recommends replacing the expired ink cartridges. HP cannot guarantee the quality or reliability of expired ink cartridges. Device service or repairs - HP C7280 | User Guide - Page 277
assembly or the ink delivery system has failed and the HP All-in-One can no longer print. Solution: Contact HP support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. 276 Troubleshooting Troubleshooting - HP C7280 | User Guide - Page 278
color or photo paper loaded in the input tray when you align the printer, the HP All-in-One, make sure to install the ink cartridges that were shipped with your device. The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly. Errors 277 Troubleshooting - HP C7280 | User Guide - Page 279
ink cartridges is specially formulated to mix with the ink in the print head assembly. To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that were shipped with the HP All-in-One. For more information, see: "Replace the ink cartridges" on page 159 Troubleshooting - HP C7280 | User Guide - Page 280
Hewlett-Packard provides Internet and phone support for the HP All-in-One. This section contains the following topics: • Warranty • Ink cartridge warranty information • Support process • Before you call HP support • HP support by phone • Additional warranty options • HP Quick Exchange Service - HP C7280 | User Guide - Page 281
online support specialists • Software and driver updates for the HP All-in-One • Valuable HP All-in-One and troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One 3. Call HP support. Support - HP C7280 | User Guide - Page 282
new hardware or software to your computer at about the time that this situation began? • Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was moved, etc.)? After the phone support period After the phone support period, help is available from HP at an additional - HP C7280 | User Guide - Page 283
HP warranty and support Chapter 16 HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see "Pack the HP All-in-One" on page 284. Call HP Korea customer support 282 HP warranty and support - HP C7280 | User Guide - Page 284
the ink system Contact HP support for information about how you should secure the ink system to prevent ink from leaking in the HP All-in-One during shipment. They might instruct you to replace the ink cartridges with replacement ink cartridges. If you receive a replacement HP All-in-One, refer - HP C7280 | User Guide - Page 285
functions on the replacement HP All-in-One. NOTE: See the Setup Guide that came with the HP All-in-One for instructions on how to attach your control panel faceplate. The replacement HP All-in-One might come with instructions for setting up your device. Pack the HP All-in-One Complete the following - HP C7280 | User Guide - Page 286
HP warranty and support If you do not have the original packaging materials, please 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful). • A copy of the sales slip or other proof of purchase to - HP C7280 | User Guide - Page 287
HP warranty and support Chapter 16 286 HP warranty and support - HP C7280 | User Guide - Page 288
in-One. System requirements Software and system requirements are located in the Readme file. For information about future operating system releases and support, visit the HP online support Web site at www.hp.com/support. Paper specifications Type Paper weight Input tray* Output tray† Photo tray - HP C7280 | User Guide - Page 289
• Automatic no-answer redial one time (varies by model). • Confirmation and activity reports. • CCITT/ITU Group 3 fax with Error Correction Mode. • 33.6 printer resolution, see the printer software. For more information, see "View the print resolution" on page 85. Ink cartridge yield Visit www.hp - HP C7280 | User Guide - Page 290
information from the HP Web site. Go to: www.hp.com/support. Duplexer paper specifications Table 17-1 Media weight Type Paper Brochure paper Cards and photos Size Letter: by country/region. Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an - HP C7280 | User Guide - Page 291
used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/ the printed documentation that came with the HP All-in-One. Special handling of materials This HP product contains a lithium-manganese dioxide battery - HP C7280 | User Guide - Page 292
more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union - HP C7280 | User Guide - Page 293
Technical information Chapter 17 Regulatory notices The HP All-in-One meets product requirements from regulatory agencies in your country/region. should not be confused with the marketing name (HP Photosmart C7200 All-in-One series, etc.) or product numbers (CC567A, etc.). 292 Technical information - HP C7280 | User Guide - Page 294
instructions interference by one or Regulations Hewlett-Packard Company 3000 Hanover Street Palo Alto, Ca 94304 (650) 857-1501 Modifications (part 15.21) The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP - HP C7280 | User Guide - Page 295
called. Too many devices on one line might result in failure to ring in response to an service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual unlawful for any person to use a computer or other electronic device, including fax machines - HP C7280 | User Guide - Page 296
ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution might be particularly important in rural areas. Note The REN (Ringer Equivalence Number) assigned - HP C7280 | User Guide - Page 297
Contact the vendor or Hewlett-Packard Company if additional product support is necessary. This equipment loop disconnect dialing. In the unlikely event of problems with loop disconnect dialing, it is recommended to des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax - HP C7280 | User Guide - Page 298
operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential antenna shall not be less than 20 cm (8 inches) during normal operation. Wireless: Notice to users in Brazil Aviso aos usuários no Brasil Este equipamento - HP C7280 | User Guide - Page 299
Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family. This compliance is indicated by the following conformity marking placed on the product. The wireless telecommunications functionality of this product may be used in the following EU and - HP C7280 | User Guide - Page 300
Technical information Wireless: Notice to users in Taiwan Declaration of conformity (European Economic Area) The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN - HP C7280 | User Guide - Page 301
Technical information Chapter 17 HP Photosmart C7200 All-in-One series declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier's Name: Supplier's Address: Hewlett-Packard Company 16399 West Bernardo Drive San Diego, CA 92127-1899, USA DoC#: SDGOB - HP C7280 | User Guide - Page 302
, fax 150 connect wired network (Ethernet) 37 wireless, with access point 39 wireless, without access point 39 connection wireless 32 connection problems device not found 270 fax 219, 225, 226, 231, 235 HP All-in-One does not turn on 175 connection types supported Bluetooth adapter 32 301 Index - HP C7280 | User Guide - Page 303
129 too dark 216 too light 216 troubleshooting 215 correct port test, fax 252 country/region, set 25 credit card, fax using 133, 134 crop borderless copy is wrong 218 fails 264 crop an original 128 crop photos 109 customer support HP Quick Exchange Service (Japan) 282 Korea 282 warranty 279, 281 - HP C7280 | User Guide - Page 304
failure 274 ink cartridges check ink levels 157 clean contacts 163 damaged 273 empty 274 error message 278 error messages 271 expired 274 HP ink depleted 275 incorrect 272, 273, 277, 278 missing 273 non-HP ink 275 order 167 replace 159 replace soon 277 supply error 275 tips 170 troubleshoot 177 ink - HP C7280 | User Guide - Page 305
264 file unreadable 262 HP All-in-Onecannot read 208 inaccessible 211 insert 108 photos missing 262 read or write error 211 save files to computer 108 scan to 117 share photos 107 slots 101 menus copy 16 fax 17 help 17 scan to 17 setup 17 missing information from copy 216 ink cartridge 273 text from - HP C7280 | User Guide - Page 306
Mac 36 Windows 36 printer, align 161 Printing Shortcuts tab 88 problems copy 215 error messages 258 print 200 scan 212 pulse dial 29 Q quality print 86 quality, copy 124 R radio, turn off 50 receive fax auto answer mode 62 automatically 140 block numbers 145 forward calls 143 manually 140 polling - HP C7280 | User Guide - Page 307
features 115 from control panel 117 halts 213 no scan options error 265 page layout incorrect 214 photos 115, 116 preview image, edit 118 save to computer 117 save to memory card 117 save to storage device 117 scan specifications 288 send using HP Photosmart Share 119 share images 119 stop 119 text - HP C7280 | User Guide - Page 308
183 Passphrase, invalid 188 printer alignment 177 printer not found 189 software installation 179 USB cable 176 WEP key 188 wireless setup wizard 183, 186 troubleshooting cannot find the file or item 212 communication problems 169 copy 215 error messages 258 file system 208 filename appears as - HP C7280 | User Guide - Page 309
Z zoom button 13 buttons 109 photos 109 308 Index
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HP Photosmart C7200 All-in-One series
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