HP Deskjet 320 Solutions Guide - Page 127

Overall Troubleshooting

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Overall Troubleshooting Start Printer fails to power up correctly (power light off)? Yes Read "Troubleshooting Battery Pack and AC Operations" in this chapter. No Light flashing, alternately flashing or Yes Read "Printer Light Indications" flashing in unison? in this chapter. No Paper load or eject problems? No Fails the printer self-test? No Read Yes "Troubleshooting Paper Feed Operations" in this chapter. Read "Self-Tests," "Troubleshooting Yes Print Cartridges," and "Printout Missing Dots" in this chapter. Goto A. A Communication problem with the host? No Print quality related problem? No Other problem? No Printer ok. Read Yes "Troubleshooting Communication Problems" in this chapter. Read "Troubleshooting Yes Print Quality" and "Troubleshooting Print Cartridges" in this chapter. Define the problem as specifically as possible. Look in Yes the table of contents for the most appropriate information for the defined problem. Figure 6-1. Overall Troubleshooting Problem Resolution 6-3

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Problem Resolution
6-3
Overall Troubleshooting
Figure 6-1.
Overall Troubleshooting
Read “Printer
Light
Indications”
in this chapter.
Start
Printer
fails to power up
correctly (power light
off)?
Light flashing,
alternately flashing or
flashing in unison?
Paper load or
eject problems?
Fails the printer
self-test?
Communication
problem with
the host?
Print
quality related
problem?
Other problem?
Goto A.
A
Read “Self-Tests,”
“Troubleshooting
Print Cartridges,”
and “Printout
Missing Dots” in
this chapter.
Define the problem
as specifically as
possible. Look in
the table of
contents for the
most appropriate
information for the
defined problem.
Read
“Troubleshooting
Print Quality” and
“Troubleshooting
Print Cartridges” in
this chapter.
Printer ok.
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
No
No
No
Read
“Troubleshooting
Battery Pack and
AC Operations” in
this chapter.
Read
“Troubleshooting
Paper Feed
Operations” in
this chapter.
Read
“Troubleshooting
Communication
Problems” in this
chapter.