HP Deskjet 320 Solutions Guide - Page 142

Solving Printer Stall Conditions

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Solving Printer Stall Conditions The Draft light blinks alternately with the other printer lights when an HP DeskJet 300 Series printer detects a carriage stall. A carriage stall error condition occurs if the printer detects a problem with the movement of the print cartridge cradle along the printer carriage. In order to exit from a carriage stall, you have to turn the printer off. The Change Cartridge1 light blinks alternately with the other printer lights when an HP DeskJet 300 Series printer detects a service station motor stall. The service station is the part of the mechanism below the print cartridge when the print cartridge is at the right end of the mechanism (the "home" position). It serves to cap the print cartridge so that the nozzles will not dry out. In order to exit from a service station motor stall, you have to turn the printer off. Caution Do not attempt to manually move the print cartridge or print cartridge cradle from the home position (right end of the mechanism). The mechanism locks the print cartridge cradle in the home position, and attempting to slide the cradle or print cartridge in the locked position may damage the printer. 1. Turn the printer off and then back on. - If the stall condition does not reappear, no further troubleshooting is necessary. Monitor the printer for a period of time to make sure that the stall condition does not reappear. - If a carriage or service station motor stall occurs again, continue on to the next step. 2. Place the printer in an upright position and open the access door. 3. Look inside the printer and determine if the print cartridge 4. Turn the printer off. Because of the stall condition, the and print cartridge cradle are in the home position (right printer should turn off with the print cartridge out of the end of the mechanism). home position. - If the print cartridge and cradle are stuck in the home position, return the printer for repair. - If the print cartridge and cradle are not in the home position, continue on to the next step. DJP916 1. The older model C2614A of the HP DeskJet Portable printer has "Chg Pen" instead of "Change Cartridge" written on its front panel. 6-18 Problem Resolution

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6-18
Problem Resolution
Solving Printer Stall Conditions
The
Draft light blinks
alternately with the other printer lights when an HP DeskJet 300 Series printer
detects a
carriage stall
. A carriage stall error condition occurs if the printer detects a problem with the
movement of the print cartridge cradle along the printer carriage. In order to exit from a carriage stall,
you have to turn the printer off.
The
Change Cartridge
1
light blinks
alternately with the other printer lights when an HP DeskJet 300
Series printer detects a
service station motor stall
. The service station is the part of the mechanism
below the print cartridge when the print cartridge is at the right end of the mechanism (the “home”
position). It serves to cap the print cartridge so that the nozzles will not dry out. In order to exit from a
service station motor stall, you have to turn the printer off.
Caution
Do not attempt to manually move the print cartridge or print cartridge cradle from
the home position (right end of the mechanism). The mechanism locks the print
cartridge cradle in the home position, and attempting to slide the cradle or print
cartridge in the locked position may damage the printer.
1.
Turn the printer off and then back on.
–
If the stall condition does not reappear, no further
troubleshooting is necessary. Monitor the printer for
a period of time to make sure that the stall condition
does not reappear.
–
If a carriage or service station motor stall occurs
again, continue on to the next step.
2.
Place the printer in an upright position and open the access
door.
3.
Look inside the printer and determine if the print cartridge
and print cartridge cradle are in the home position (right
end of the mechanism).
–
If the print cartridge and cradle are stuck in the home
position, return the printer for repair.
–
If the print cartridge and cradle are
not
in the home
position, continue on to the next step.
4.
Turn the printer off. Because of the stall condition, the
printer should turn off with the print cartridge out of the
home position.
1.
The older model C2614A of the
HP DeskJet Portable
printer has “Chg Pen” instead of “Change Cartridge” written on its front panel.