HP Deskjet 320 Solutions Guide - Page 135

Printing Problems

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Printing Problems Table 6-4. HP DeskJet 300 Series Printing Problems Problem Probable Cause Solution Printing is skewed or slanted Sheets are not feeding into the See "Avoiding Print Skew" in this chapter. printer correctly. The printer appears to be printing, but nothing is printed The print on your pre-printed forms is slanted. The tape(s) that cover the ink nozzles of a new print cartridge have not been removed. The print cartridge wasn't snapped into place. The print cartridge is empty. Re-print the forms. First remove the print cartridge from the printer. Then remove the tape(s) covering the ink nozzles and re-install the cartridge. Remove and re-install the print cartridge, making sure that you push the top of the cartridge forward until it snaps into place. Replace the print cartridge. For more information, see "Installing/Replacing a Print Cartridge" in chapter 3. The printout is not correct The font specified in the document is not the font on the printout The appropriate printer driver has not been selected in the software. The font specified in the document has not been installed in the software. Check the printer driver selected in the software application. See "Selecting a Printer Driver" in chapter 4 or "Choosing a Printer Driver" in chapter 5 if you are using a Mac Adapter. Check the printer driver selected in the software application. See "Selecting a Printer Driver" in chapter 4 or "Choosing a Printer Driver" in chapter 5 if you are using a Mac Adapter. The font was not correctly specified in the software. Printed fonts, line length and/or character spacing do not match what you see on the screen Printing is slow, or you receive messages like "Not enough memory to print" Screen fonts are either not available or not correctly installed. There are problems with computer system memory. Check the software manual for instructions on specifying fonts. Fonts specified through the software will override fonts specified with the Font button on the printer. Refer to the software application manual. If you are using Windows, see the HP DeskJet 300 Series Printer Software Guide for instructions on installing screen fonts. If you are using Windows: • Exit all applications and Windows. • Re-start Windows and re-start only the application you need. Delete the screen fonts that correspond to printer fonts that you use rarely. Purchase more RAM for the computer. Problem Resolution 6-11

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Problem Resolution
6-11
Printing Problems
Table 6-4.
HP DeskJet 300 Series Printing Problems
Problem
Probable Cause
Solution
Printing is skewed or slanted
Sheets are not feeding into the
printer correctly.
The print on your pre-printed
forms is slanted.
See “Avoiding Print Skew” in this chapter.
Re-print the forms.
The printer
appears
to be
printing, but nothing is
printed
The tape(s) that cover the ink
nozzles of a new print cartridge
have not been removed.
The print cartridge wasn’t
snapped into place.
The print cartridge is empty.
First remove the print cartridge from the printer. Then
remove the tape(s) covering the ink nozzles and re-install
the cartridge.
Remove and re-install the print cartridge, making sure that
you push the top of the cartridge forward until it snaps into
place.
Replace the print cartridge.
For more information, see “Installing/Replacing a Print
Cartridge” in chapter 3.
The printout is not correct
The appropriate printer driver
has not been selected in the
software.
Check the printer driver selected in the software
application. See “Selecting a Printer Driver” in chapter 4
or “Choosing a Printer Driver” in chapter 5 if you are using
a Mac Adapter.
The font specified in the
document is
not
the font
on the printout
The font specified in the
document has not been
installed in the software.
The font was not correctly
specified in the software.
Check the printer driver selected in the software
application. See “Selecting a Printer Driver” in chapter 4
or “Choosing a Printer Driver” in chapter 5 if you are using
a Mac Adapter.
Check the software manual for instructions on specifying
fonts. Fonts specified through the software will
override
fonts specified with the Font button on the printer.
Printed fonts, line length
and/or character spacing
do not match what you see
on the screen
Screen fonts are either not
available or not correctly
installed.
Refer to the software application manual. If you are using
Windows, see the
HP DeskJet 300 Series Printer Software
Guide
for instructions on installing screen fonts.
Printing is slow, or you
receive messages like “Not
enough memory to print”
There are problems with
computer system memory.
If you are using Windows:
•
Exit all applications and Windows.
•
Re-start Windows and re-start only the application you
need.
Delete the screen fonts that correspond to printer fonts
that you use rarely.
Purchase more RAM for the computer.