HP Deskjet 320 Solutions Guide - Page 174

Table 7-2. Resource Information Continued

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Service/ Support Resource HP Audio Tips1 HP Distribution Center HPNN2 HP Customer Information Center3 HP Reseller Response Line HP Partner Support Group HP Customer Support Center HP BBS4 Internet Table 7-2. Resource Information (Continued) Items Available • Presales information • Postsales information • Printer Drivers Phone Number (800) 333-1917 (U.S. and Canada) 1 (208) 344-4809 (other countries) (303) 339-7009 (U.S. and Canada only) • Presales information • Printer drivers • HP SupportPack information • Software notes • Presales Information • Presales and postsales technical support for HP authorized resellers • Presales and Postsales Technical Support for HP Support Providers • Postsales technical support for all users and for dealers outside the U.S. and Canada • Presales information • Printer drivers • Software notes • Troubleshooting hints • Printer drivers • Product and Support Information 1 (408) 553-7303 or call your local number (800) 752-0900 (U.S. and Canada) or call your local number (800) 544-9976 (U.S. and Canada) or call your local number Call your local number 1 (208) 323-2551 or call the local number provided with your printer 1 (208) 344-1691 Set your communications software to: N, 8, 1 FTP access at: 192.6.71.2 or ftp-boi.external.hp.com World-Wide Web access at: URL http://www.hp.com/home.html Hours (Pacific Time) 24 hours/day 24 hours/day Except Sundays 24 hours/day Monday - Friday 6:00 am - 5:00 pm Monday - Friday 8:00 am - 4:00 pm Monday, Tuesday, Thursday, Friday 6:00 am - 5:00 pm Wednesday 6:00 am - 3:00 pm 24 hours/day 24 hours/day 1. HP Audio Tips is a set of pre-recorded messages to answer common product questions. Navigate through the pre-recorded messages by pressing the buttons on a touch tone telephone. 2. HPNN (Hewlett-Packard News Network) is an electronic bulletin board service available only to HP authorized resellers. 3. The HP Customer Information Center is available to both resellers and users. 4. HP's computer bulletin-board system. 7-8 Service and Support Information

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7-8
Service and Support Information
Table 7-2. Resource Information (Continued)
Service/
Support
Resource
Items Available
Phone Number
Hours (Pacific Time)
HP Audio Tips
1
•
Presales information
•
Postsales information
(800) 333-1917 (U.S. and Canada)
1 (208) 344-4809 (other countries)
24 hours/day
HP Distribution
Center
•
Printer Drivers
(303) 339-7009 (U.S. and Canada only)
24 hours/day
Except Sundays
HPNN
2
•
Presales information
•
Printer drivers
•
HP SupportPack
information
•
Software notes
1 (408) 553-7303
or
call your local number
24 hours/day
HP Customer
Information
Center
3
•
Presales Information
(800) 752-0900 (U.S. and Canada)
or
call your local number
Monday - Friday
6:00 am – 5:00 pm
HP Reseller
Response Line
•
Presales and
postsales technical
support for HP
authorized resellers
(800) 544-9976 (U.S. and Canada)
or
call your local number
Monday - Friday
8:00 am – 4:00 pm
HP Partner
Support Group
•
Presales and
Postsales Technical
Support for HP
Support Providers
Call your local number
HP Customer
Support Center
•
Postsales technical
support for all users
and for dealers
outside the U.S. and
Canada
1 (208) 323-2551
or
call the local number
provided with your printer
Monday, Tuesday, Thursday, Friday
6:00 am – 5:00 pm
Wednesday
6:00 am – 3:00 pm
HP BBS
4
•
Presales information
•
Printer drivers
•
Software notes
•
Troubleshooting hints
1 (208) 344-1691
Set your communications
software to: N, 8, 1
24 hours/day
Internet
•
Printer drivers
•
Product and Support
Information
FTP access at:
192.6.71.2 or ftp-boi.external.hp.com
World-Wide Web access at:
24 hours/day
1.
HP Audio Tips is a set of pre-recorded messages to answer common product questions. Navigate through the pre-recorded messages by
pressing the buttons on a touch tone telephone.
2.
HPNN (Hewlett-Packard News Network) is an electronic bulletin board service available only to HP authorized resellers.
3.
The HP Customer Information Center is available to both resellers and users.
4.
HP’s computer bulletin-board system.