HP Deskjet 320 Solutions Guide - Page 173

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Table 7-1. Obtaining Drivers and Information (Continued) To Obtain: Check the Following Resources: Presales Information 1. HP FIRST 2. HP Customer Information Center 3. HP Reseller Response Line (HP Authorized Resellers Only) 4. HP BBS 5. CompuServe and Internet 6. HPNN (HP Authorized Resellers Only) Postsales Information 1. HP FIRST 2. HP Audio Tips 3. HP Customer Support Center (End-User Customers Only) 4. HP Reseller Response Line (Authorized Resellers Only) 5. HP BBS 6. CompuServe and Internet 7. HPNN (HP Authorized Resellers Only) Additional Resource Information Table 7-2. Resource Information Service/ Support Resource CompuServe1 (HP Peripherals Forum) HP FIRST2 Items Available Phone Number • Presales information • Printer drivers • Software notes • Post/Reply to questions To join Compuserve call: (800) 524-3388 (U.S. and Canada) ask for representative 51 1 (614) 457-8650 (Outside U.S. and Canada) or call your local number On Compuserve use: GO HPPER • Presales Information • Postsales Information • Software Notes Language • English • Dutch • French • German Country • U.S. and Canada • UK • Any European Country • Singapore • other countries • Netherlands • Belgium • France • Belgium • Switzerland • Germany • Austria • Switzerland Phone Number • (800) 333-1917 • 0800 96 02 71 • (31) 20 681 5792 • (65) 291 7951 • 1 (208) 344-4809 • 06 022 2420 • 0800 11 906 • 05 90 59 00 • 0800 17 043 • 155 15 26 • 01 308 100 61 • 06 60 81 28 • 155 15 27 Hours (Pacific Time) 24 hours/day 24 hours/day (or call your local number) 1. CompuServe is an electronic bulletin board. Printer drivers and information can be downloaded from the HP Forum by CompuServe members. 2. HP FIRST (Hewlett-Packard Fax Information Retrieval Support Technology) is an automated support access program that sends printed product information to a facsimile machine. Call HP FIRST from a touch tone telephone/fax machine. Select the product information you want by navigating through the pre-recorded messages using the buttons on the telephone. HP FIRST sends selected product information to any Group 3 fax machine. Service and Support Information 7-7

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Service and Support Information
7-7
Additional Resource Information
Presales Information
1.
HP FIRST
2.
HP Customer Information Center
3.
HP Reseller Response Line (HP Authorized Resellers Only)
4.
HP BBS
5.
CompuServe and Internet
6.
HPNN (HP Authorized Resellers Only)
Postsales Information
1.
HP FIRST
2.
HP Audio Tips
3.
HP Customer Support Center (End-User Customers Only)
4.
HP Reseller Response Line (Authorized Resellers Only)
5.
HP BBS
6.
CompuServe and Internet
7.
HPNN (HP Authorized Resellers Only)
Table 7-2. Resource Information
Service/
Support
Resource
Items Available
Phone Number
Hours
(Pacific
Time)
CompuServe
1
(HP Peripherals
Forum)
•
Presales information
•
Printer drivers
•
Software notes
•
Post/Reply to questions
To join Compuserve call:
(800) 524-3388 (U.S. and Canada) ask for representative 51
1 (614) 457-8650 (Outside U.S. and Canada)
or call your local number
On Compuserve use: GO HPPER
24 hours/day
HP FIRST
2
•
Presales Information
•
Postsales Information
•
Software Notes
Language
•
English
•
Dutch
•
French
•
German
Country
•
U.S. and Canada
•
UK
•
Any European
Country
•
Singapore
•
other countries
•
Netherlands
•
Belgium
•
France
•
Belgium
•
Switzerland
•
Germany
•
Austria
•
Switzerland
Phone Number
•
(800) 333-1917
•
0800 96 02 71
•
(31) 20 681 5792
•
(65) 291 7951
•
1 (208) 344-4809
•
06 022 2420
•
0800 11 906
•
05 90 59 00
•
0800 17 043
•
155 15 26
•
01 308 100 61
•
06 60 81 28
•
155 15 27
24 hours/day
(or call your local number)
1.
CompuServe is an electronic bulletin board. Printer drivers and information can be downloaded from the HP Forum by CompuServe members.
2.
HP FIRST (Hewlett-Packard Fax Information Retrieval Support Technology) is an automated support access program that sends printed product
information to a facsimile machine. Call HP FIRST from a touch tone telephone/fax machine. Select the product information you want by navigating
through the pre-recorded messages using the buttons on the telephone. HP FIRST sends selected product information to any Group 3 fax machine.
Table 7-1. Obtaining Drivers and Information (Continued)
To Obtain:
Check the Following Resources: