Sharp BP-70C45 Color Advanced and Essentials BP Series Operating Manual - Page 1035

TROUBLESHOOTING►GENERAL PROBLEMS THE SCANNED IMAGE IS BLANK Check Is the original placed face up or face down correctly?  Solution ■ Place the original again in the correct orientation, and resend. When using the document glass, the original must be placed face down. When using the automatic document feeder, the original must be placed face up. THE SCANNED IMAGE IS UPSIDE DOWN OR ON ITS SIDE Check Are Internet fax addresses included in the transmission?  Solution ■ Send the image to the scan mode and Internet fax mode destinations separately. When destinations for "E-Mail", "FTP/Desktop", and "Network Folder" and Internet fax destinations are included in a broadcast transmission, the original transmission orientation of Internet fax takes precedence, and thus the file may not appear in the correct orientation when viewed on a PC. JPEG WAS SELECTED FOR THE FILE TYPE BUT THE FILE WAS CREATED AS A TIFF FILE Check Did you select [Mono2] in color mode?  Solution ■ Change the color mode to [Full Color] or [Grayscale], and then tap the [Start] key.  When [JPEG] is selected for the file type and the image is scanned in Mono2, the file will be created as a TIFF file. 10-52