VMware VLM3-ENG-CP User Guide - Page 149

Reviewing the SupportLink Tab, Reviewing the Resource Cleanup Tab, Settings, SupportLink

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Chapter 7 Administering and Monitoring Lab Manager Reviewing the SupportLink Tab The Lab Manager SupportLink feature sends usage data to VMware for improved product support. VMware does not share this data with other organizations or trace any data back to individual users. During the Lab Manager installation and initialization process, the administrator initially indicates whether to enable SupportLink. With the aid of SupportLink information, VMware can provide individualized email support with guaranteed 24‐hour response time. Customers who deactivate SupportLink still have access to the Web‐based support forum. To set up SupportLink 1 In the left pane of the console, click Settings. 2 In the SupportLink tab, specify the details for SupportLink: a Choose whether to enable SupportLink. Do not alter the SupportLink server unless instructed to change the name. b Indicate whether to enable a proxy server and specify the details. c If VMware support requests a test of SupportLink, click the Test Settings button to verify the connectivity to the Lab Manager SupportLink Server. d If VMware support requests you to collect information from your Lab Manager environment, click the Collect button. e Click OK. Reviewing the Resource Cleanup Tab You can define lease times for deployed templates and configurations. Specifically, you can schedule the undeployment and deletion of templates and configurations. If an administrator sets a lease time, a user without administrator privileges cannot override the value but can extend the lease to any value up to the value set by the administrator. Users have access to lease information in the properties pages for templates, virtual machines, Workspace configurations, and library configurations. If the administrator changes the value after the initial setting, the user can extend a lease to the original maximum value. Once the user alters the lease time, the lease choices reset up to the latest value determined by the administrator. The storage lease is intended to delete unused or inactive templates. These operations renew the lease because Lab Manager identifies the template as in use: VMware, Inc. 149

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VMware, Inc.
149
Chapter 7
Administering and Monitoring Lab Manager
Reviewing the SupportLink Tab
The Lab Manager SupportLink feature sends usage data to VMware for improved
product support. VMware does not share this data with other organizations or trace
any data back to individual users. During the Lab Manager installation and
initialization process, the administrator initially indicates whether to enable
SupportLink.
With the aid of SupportLink information, VMware can provide individualized email
support with guaranteed 24
‐
hour response time. Customers who deactivate
SupportLink still have access to the Web
‐
based support forum.
To set up SupportLink
1
In the left pane of the console, click
Settings
.
2
In the
SupportLink
tab, specify the details for SupportLink:
a
Choose whether to enable SupportLink.
Do not alter the SupportLink server unless instructed to change the name.
b
Indicate whether to enable a proxy server and specify the details.
c
If VMware support requests a test of SupportLink, click the
Test Settings
button to verify the connectivity to the Lab Manager SupportLink Server.
d
If VMware support requests you to collect information from your Lab
Manager environment, click the
Collect
button.
e
Click
OK
.
Reviewing the Resource Cleanup Tab
You can define lease times for deployed templates and configurations. Specifically, you
can schedule the undeployment and deletion of templates and configurations.
If an administrator sets a lease time, a user without administrator privileges cannot
override the value but can extend the lease to any value up to the value set by the
administrator. Users have access to lease information in the properties pages for
templates, virtual machines, Workspace configurations, and library configurations.
If the administrator changes the value after the initial setting, the user can extend a lease
to the original maximum value. Once the user alters the lease time, the lease choices
reset up to the latest value determined by the administrator.
The storage lease is intended to delete unused or inactive templates. These operations
renew the lease because Lab Manager identifies the template as in use: