VMware VLM3-ENG-CP User Guide - Page 152

Blank Screen Appears When Accessing Lab Manager, Lab Manager Does Not Display Virtual Machine Console

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VMware® Lab Manager User's Guide Blank Screen Appears When Accessing Lab Manager Problem When I try to access the Lab Manager Web console, a blank page appears even though Done appears in the browser status bar. As required, I am using Internet Explorer 5.5 or higher. Solution You might not have enabled all the IE options for client access, such as Allow paste operations via script. For details on setting up IE for client operation, see "Setting Internet Explorer Options" on page 20. Lab Manager Does Not Display Virtual Machine Console Problem When I click a virtual machine thumbnail icon, the virtual machine console does not appear. Lab Manager takes me to a page where I see a tab in the upper left corner that can display a mouseover menu. Solution You might not have enabled all the IE options for client access, such as the options for downloading and running ActiveX controls. Lab Manager uses an ActiveX control to display a virtual machine console. For details on setting up IE for client operation, see "Setting Internet Explorer Options" on page 20. Problem I recently added a Managed Server system. I cannot see the console windows for virtual machines running on that Managed Server system. Solution If you use a host name instead of an IP address to add the Managed Server system, the DNS might not be configured properly and may prevent the resolution of the host name. To address this issue 1 In the left pane, click Servers. 2 Move the pointer over the Managed Server name, and choose Properties from the menu. 3 In the Host Name or IP Address field, enter an IP address instead of a DNS host name. Problem I cannot connect to a virtual machine console from Lab Manager. The console appears as a black console. Solution Try to connect to the virtual machine from the Virtual Infrastructure Client packaged with ESX Server. If the VI Client is unable to connect to the virtual machine, connect directly to the ESX Server machine and run the ifdown vswif0 and ifup vswif0 commands in a shell console. 152 VMware, Inc.

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VMware® Lab Manager User’s Guide
152
VMware, Inc.
Blank Screen Appears When Accessing Lab Manager
Problem
When I try to access the Lab Manager Web console, a blank page appears
even though
Done
appears in the browser status bar. As required, I am using Internet
Explorer 5.5 or higher.
Solution
You might not have enabled all the IE options for client access, such as
Allow
paste operations via script
. For details on setting up IE for client operation, see
“Setting
Internet Explorer Options”
on page 20.
Lab Manager Does Not Display Virtual Machine Console
Problem
When I click a virtual machine thumbnail icon, the virtual machine console
does not appear. Lab Manager takes me to a page where I see a tab in the upper left
corner that can display a mouseover menu.
Solution
You might not have enabled all the IE options for client access, such as the
options for downloading and running ActiveX controls. Lab Manager uses an ActiveX
control to display a virtual machine console. For details on setting up IE for client
operation, see
“Setting Internet Explorer Options”
on page 20.
Problem
I recently added a Managed Server system. I cannot see the console windows
for virtual machines running on that Managed Server system.
Solution
If you use a host name instead of an IP address to add the Managed Server
system, the DNS might not be configured properly and may prevent the resolution of
the host name.
To address this issue
1
In the left pane, click
Servers
.
2
Move the pointer over the Managed Server name, and choose
Properties
from the
menu.
3
In the
Host Name or IP Address
field, enter an IP address instead of a DNS host
name.
Problem
I cannot connect to a virtual machine console from Lab Manager. The console
appears as a black console.
Solution
Try to connect to the virtual machine from the Virtual Infrastructure Client
packaged with ESX Server. If the VI Client is unable to connect to the virtual machine,
connect directly to the ESX Server machine and run the
ifdown vswif0
and
ifup
vswif0
commands in a shell console.