Brother International PE-DESIGN 10 Instruction Manual - Page 345

Troubleshooting

Page 345 highlights

Troubleshooting Troubleshooting If a problem occurs, click or [Help], then [Customer Support] in the menu to visit the following Web site, where you can find causes and solutions to various problems and answers to frequently asked questions. If you have a problem, check the following solutions. If the solutions suggested do not correct the problem, contact your authorized dealer or Brother Customer Service. Problem Estimated Cause Solution The software is not installed correctly. An operation not described in the installation procedure was performed. (For example, Cancel was clicked or the "PE-DESIGN Software Key" was removed before the procedure was completed.) Follow the instructions as the software installs to correctly install the software. The message "No PE-DESIGN Software Key is connected. Please connect a PE-DESIGN Software Key." appeared. The "PE-DESIGN Software Key" is not connected. The information on the "PE-DESIGN Software Key" is corrupted. Check that the "PE-DESIGN Software Key" appears in the computer's list of removable storage devices. If it does not appear, unplug the "PE-DESIGN Software Key", and then plug it in again. Leave it plugged in, and uninstall, then re-install PE-DESIGN 10. When trying to upgrade from an older version, the message "Cannot connect to the Internet." or "The server could not be connected to. Wait a while, and then try connecting again." appeared and "PEDESIGN Software Key" could not be upgraded. The computer with "PEDESIGN Software Key" connected to its USB port could not establish a connection to the Internet. To upgrade "PE-DESIGN Software Key", the computer with "PE-DESIGN Software Key" connected to its USB port must connect to the Internet. If firewall software is being used, it must be temporarily disabled during the upgrade. If a connection to the Internet cannot be established, contact your authorized dealer. Page See "Reference Guide". Menus/Tools and Reference 344

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344
Menus/Tools and Reference
Troubleshooting
Troubleshooting
If a problem occurs, click
or
[Help]
, then
[Customer Support]
in the menu to visit the following Web site,
where you can find causes and solutions to various problems and answers to frequently asked questions.
If you have a problem, check the following solutions. If the solutions suggested do not correct the problem,
contact your authorized dealer or Brother Customer Service.
Problem
Estimated Cause
Solution
Page
The software is not installed
correctly.
An operation not described
in the installation procedure
was performed. (For
example, Cancel was
clicked or the "PE-DESIGN
Software Key" was
removed before the
procedure was completed.)
Follow the instructions as the software
installs to correctly install the software.
See "Reference
Guide".
The message "No PE-DESIGN
Software Key is connected.
Please connect a PE-DESIGN
Software Key." appeared.
The
"PE-DESIGN Software
Key"
is not connected.
Check that the
"PE-DESIGN Software
Key"
appears in the computer's list of
removable storage devices. If it does
not appear, unplug the
"PE-DESIGN
Software Key"
, and then plug it in again.
The information on the
"PE-DESIGN Software
Key"
is corrupted.
Leave it plugged in, and uninstall, then
re-install PE-DESIGN 10.
When trying to upgrade from
an older version, the message
"Cannot connect to the
Internet." or
"The server could
not be connected to. Wait a
while, and then try connecting
again." appeared and
"PE-
DESIGN Software Key"
could
not be upgraded.
The computer with
"PE-
DESIGN Software Key"
connected to its USB port
could not establish a
connection to the Internet.
To upgrade
"PE-DESIGN Software Key"
,
the computer with
"PE-DESIGN
Software Key"
connected to its USB
port must connect to the Internet. If
firewall software is being used, it must
be temporarily disabled during the
upgrade. If a connection to the Internet
cannot be established, contact your
authorized dealer.