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Wired network issues, Hostname, Network port created does not match printer IP address Windows

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2. At the bottom of the screen, tap IPv4 / IPv6 > Manual, and enter the IP address, the subnet mask, and the gateway (those settings should be provided by your network administrator). Hostname You can use the hostname instead of the numeric IP address. 1. Go to the control panel and tap the Menu icon , then Settings > Network > Wi-Fi/Ethernet details. 2. Take a note of the IP address and the hostname (HPXXXXXX format). 3. If your computer is running Windows, tap the Start button, then the Configuration button, then tap Devices > Printers and Scanners, then tap the printer, then Administer > Properties > Ports > Configure Port, and in the Printer name or IP address field enter the hostname. Wired network issues If you are unable to install the HP software for your printer, then you need to perform some checks to solve the issue. Check that: ● All cable connections to the computer and the printer are secure. ● The network is operational and the network equipment is turned on. ● All applications, including virus protection programs, spyware protection programs, and firewalls, are not blocking the connections to the printer. ● The printer is installed on the same subnet as the computers that use the printer. If the installation program cannot discover the printer, print the network configuration page, and enter the IP address manually in the installation program. For more information, see Network configuration page on page 158. Though it is not recommended that you assign a static IP address to the printer, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so. See Communication failures between computer and printer on page 153. Network port created does not match printer IP address (Windows) If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer's IP address. 1. Print the printer's network configuration page. 2. Click Start, point to Settings, then click Printers or Printers and Faxes. - or - Click Start, click Control Panel, then double-click Printers. 3. Right-click the Printer icon, click Properties, and then click the Ports tab. 4. Select the TCP/IP port for the printer, and then click Configure Port. 154 Chapter 19 Troubleshooting data communication issues

Section	Page
1. Introduction	10
Safety precautions	10
Using this guide	11
Printer models	12
Main features	12
Main components	13
Turn the printer on and off	15
Control panel	15
Printer solutions	17
Mobile printing	18
Reports	19
2. Connecting the printer	20
Choose which connection method to use	20
Set up your device	23
3. Setting up the printer	24
Introduction	24
Accessibility	24
Change the language of the control-panel display	24
Access the Embedded Web Server	24
Change the language of the Embedded Web Server	25
Automatic firmware update	25
Set Windows driver preferences	25
Energy-conservation settings	25
Change the control-panel display brightness	27
Configure network settings	27
Configure firewall settings	28
4. Paper handling	31
General paper-loading advice	31
Load a roll onto the spindle	31
Load a roll into the printer	33
Unload a roll	34
Use the tray (HP DesignJet T850)	34
Use the tray (HP DesignJet T950)	35
Load a single sheet	36
Unload a single sheet	37
Use the stacker (T950)	38
Use the sheet organizer (T950)	40
View information about the paper	41
Maintain paper	41
Change the drying time	42
Turn the automatic cutter on and off	42
Advance button and cut button	42
5. Printing	44
Easy printing with HP Click	44
Printing from an application using a printer driver	44
Print from USB flash drive	49
Print using Wi-Fi Direct	50
Mobile printing	51
6. Scanning (only MFP)	56
Quick Sets	56
Paper types suitable for scanning	59
Scan widget	59
Scan destinations	60
Scan settings	62
Scan options setup process	63
Scan from the HP app	70
Web scan	70
Scanning to the network folder using the widget	70
7. Copying (only MFP)	72
Copy	72
Copy widget	73
Copy settings	74
8. Quick Sets	76
Factory Quick Sets	76
Managing Quick Sets	76
Creating a new Quick Set	76
Editing a Quick Set	78
Deleting a Quick Set	78
Copying a Quick Set	78
Viewing a Quick Set	79
Launching Quick Sets	79
9. Practical printing examples	81
Print a draft for revision with the correct scale	81
Print a PDF multipage job from Adobe Acrobat Reader or Adobe Acrobat Pro	82
Print a document with the correct colors	82
Print a project using Autodesk AutoCAD	86
Print a presentation	88
10. Handling ink cartridges and printhead	91
About the ink cartridges	91
Store supply usage data	91
Check ink cartridge status	92
Replace an ink cartridge	92
About the printhead	93
Safe mode	93
11. Maintaining the printer	94
Check printer status	94
Take care of the printer	94
Clean the exterior of the printer	94
Print Quality Diagnostic Report	94
Clean the printhead	95
Align the printhead	96
Replace the printhead	96
Cannot connect the tubes to the printhead	100
Clean the encoder strip	101
Recalibrate the paper advance	101
Clean the scanner scanbars	102
Calibrate the scanner	104
Move or store the printer	105
Firmware update	105
Automatic firmware updates	105
Manual firmware updates (only MFP)	106
Manual firmware updates (only non-MFP)	106
Software update	106
Printer maintenance kits	106
HP Support Assistant	106
12. Accessories	108
How to order supplies and accessories	108
Introduction to the accessories	110
13. Troubleshooting paper issues	111
Paper cannot be loaded successfully	111
Paper type is not in the driver or control panel	113
Printer printed on the wrong paper type	114
Paper mismatch	114
Cut-sheet doesn't enter or drops out of the sheet organizer	115
Roll has jammed	115
Tray has jammed (HP DesignJet T850)	116
Tray has jammed (HP DesignJet T950)	117
The paper has jammed in the scanner	119
A strip stays on the output area and generates jams	120
Printer displays out of paper when paper is available	121
Prints do not fall neatly into the bin	121
Change stacker from default to regular bin style configuration	121
Sheet stays in the printer when the print has been completed	123
Paper is cut when the print has been completed	123
Cutter does not cut well	123
Scanner does not load original	123
Cannot connect the tubes to the printhead	123
14. Troubleshooting print-quality issues	125
General printing advice	125
Horizontal lines across the image (banding)	125
Lines are too thick, too thin, or missing	126
Lines appear stepped or jagged	127
Lines print double or in the wrong colors	127
Lines are discontinuous	127
Lines are blurred	128
Line lengths are inaccurate	128
Whole image is blurry or grainy	129
Paper is not flat	129
Print is scuffed or scratched	130
Ink marks on the paper	130
Black ink comes off when you touch the print	131
Edges of objects are stepped or not sharp	131
Edges of objects are darker than expected	132
Vertical lines of different colors	132
White spots on the print	132
Colors are inaccurate	132
Colors are fading	133
Image is incomplete (clipped at the bottom)	133
Image is clipped	133
Some objects are missing from the printed image	134
How to avoid further issues	134
15. Troubleshooting scanner issues	135
Cannot access the network folder	135
Scanning to file is slow	135
Original document is reloaded while scanning	136
16. Troubleshooting copy and scan quality issues (only MFP)	137
Random vertical lines	137
Wrinkles or folds	138
Line discontinuities	138
Light-colored area fills are missing in the scan or copy	139
Grain in area fills when scanning plain paper	140
Small color differences between adjacent scanbars	141
Vertical light lines at the intersection between scanner scanbars	142
Variable line thickness or missing lines	143
Inaccurately reproduced colors	143
Color fringing	144
Clipping in dark or light areas	145
Flare in the image when scanning glossy originals	146
Vertical red and green bands over white or black background	146
Vibration	146
Defocus, blurring and fading colors	147
Incorrect paper advance, skew during scanning, or horizontal wrinkles	148
Vertical black band 30 cm wide	149
The scanner damages some originals	150
Completely wrong colors	150
Vertical distortion	151
Object replication (ghosting)	151
Clipping or incorrect scale factor when down-scaling in copies and prints	152
Incorrect edge detection, mostly when scanning tracing paper	152
A copied or scanned image is very skewed	153
17. The scanner diagnostic plot	154
Prepare the printer and the paper to print the diagnostic sheet	154
Visual check for errors while printing the diagnostic sheet	154
Scan or copy the diagnostic plot	158
Monitor calibration	158
Save the diagnostic plot for future use	159
18. Troubleshooting ink cartridge and printhead issues	160
Cannot insert an ink cartridge	160
Ink cartridge status messages	160
Cannot insert the printhead	160
19. Troubleshooting data communication issues	162
Communication failures between computer and printer	162
Wired network issues	163
Wireless network issues	164
Mobile Printing issues	167
Network configuration page	167
20. Troubleshooting general printer issues	169
Printer does not start	169
Printer does not print	169
Printer seems slow	169
Control panel is frozen	170
Cannot access the Embedded Web Server	170
Restore factory defaults and settings	170
Alerts	171
21. Control-panel error messages	172
Text messages and numerical error codes	172
22. HP Customer Care	177
Introduction	177
HP Professional Services	177
Customer Self Repair	178
Contact HP Support	179
23. Printer specifications	181
Functional specifications	181
Physical specifications	182
Memory specifications	183
Power specifications	183
Ecological specifications	183
Environmental specifications	184
Acoustic specifications	184
Glossary	185

Match case Limit results 1 per page

At the bottom of the screen, tap

IPv4 / IPv6

Manual

, and enter the IP address, the subnet mask,

and the gateway (those settings should be provided by your network administrator).

Hostname

You can use the hostname instead of the numeric IP address.

Go to the control panel and tap the

icon

, then

Settings

Network

Wi-Fi/Ethernet details

Take a note of the IP address and the hostname (HPXXXXXX format).

If your computer is running Windows, tap the

Start

button, then the

Configuration

button, then

tap

Devices

Printers and Scanners

, then tap the printer, then

Administer

Properties

Ports

Configure Port

, and in the

Printer name

IP address

field enter the hostname.

Wired network issues

If you are unable to install the HP software for your printer, then you need to perform some checks to

solve the issue.

Check that:

●

All cable connections to the computer and the printer are secure.

●

The network is operational and the network equipment is turned on.

●

All applications, including virus protection programs, spyware protection programs, and firewalls, are

not blocking the connections to the printer.

●

The printer is installed on the same subnet as the computers that use the printer.

If the installation program cannot discover the printer, print the network configuration page, and enter

the IP address manually in the installation program. For more information, see

Network configuration

page

on page

158

Though it is not recommended that you assign a static IP address to the printer, you might resolve

some installation problems (such as a conflict with a personal firewall) by doing so. See

Communication

failures between computer and printer

on page

153

Network port created does not match printer IP address (Windows)

If you are using a computer running Windows, make sure that the network ports created in the printer

driver match the printer's IP address.

Print the printer’s network configuration page.

Click

Start

, point to

Settings

, then click

Printers

Printers and Faxes

– or –

Click

Start

, click

Control Panel

, then double-click

Printers

Right-click the

Printer

icon, click

Properties

, and then click the

Ports

tab.

Select the TCP/IP port for the printer, and then click

Configure Port

154

Chapter 19

Troubleshooting data communication issues