HP DesignJet T850 DesignJet T850 Printer Series DesignJet T950 Printer SeriesU - Page 173

Reading a system error code, Values of D Device

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Text messages (continued) Message Recommendation The currently loaded paper has too much skew and cannot be corrected automatically. Tap Remove, and then load the paper again. Remove and reload the paper. The roll is out of paper, and the current job has been canceled. Load another roll, and then send the job again. Load a new roll. You are printing a multipage job. Load another sheet to continue printing or cancel the job. Load another single sheet. Tray is out of paper. Load paper in the tray and press OK to continue printing or cancel the job. Load paper into the tray. End of roll has been reached. It is Load a new roll. not possible to load the roll. Missing or failed printhead. Remove and reinsert the same printhead, or try cleaning the electrical connections. If necessary, insert a new printhead. See Replace the printhead on page 87. NOTE: The error message does not permit returning to the home screen to start the printhead replacement. Instead, press Show more. Refilled or depleted cartridge detected Check the cartridge. Used cartridges might not have enough ink to complete start-up. Open ink door to replace the cartridges. A new printhead has been inserted without a new set of ink cartridges. Replace the cartridges not marked as new. See Replace an ink cartridge on page 83. Reading a system error code System error codes explain what action should be taken to resolve the problem. They are defined in two ways: D0XX-YYZZ, which explains which component or system is failing, or xx.xx.xx.xx. Both formats indicate the course of action to be taken. The first format is explained in the following table. The second format (xx.xx.xx.xx) occurs in response to internal firmware failures. In this case, you should restart the printer, then ensure that you have the latest firmware version: updating it may solve the problem. If the problem persists, contact your service representative. Some examples of these errors are F0.01.01.02, F0.01.04.07, F0.01.01.04 or F0.01.01.01. For System Errors in format D0XX-YYZZ, the different parts of the code have the following meanings: ● D: Device information in which the failure has been detected. ● XX: Subsystem in which the failure has been detected (see the subsystem error codes table) ● YY: Service part in which the failure has been detected. ● ZZ: Indicates the cause of error as identified by self-diagnostics; see the next section for more details. Values of D (Device) 164 Chapter 21 Control-panel error messages

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Text messages
(continued)
Message
Recommendation
The currently loaded paper has
too much skew and cannot
be corrected automatically. Tap
Remove
, and then load the paper
again.
Remove and reload the paper.
The roll is out of paper, and the
current job has been canceled.
Load another roll, and then send
the job again.
Load a new roll.
You are printing a multipage job.
Load another sheet to continue
printing or cancel the job.
Load another single sheet.
Tray is out of paper. Load paper in
the tray and press OK to continue
printing or cancel the job.
Load paper into the tray.
End of roll has been reached. It is
not possible to load the roll.
Load a new roll.
Missing or failed printhead.
Remove and reinsert the same printhead, or try cleaning the electrical connections. If
necessary, insert a new printhead. See
Replace the printhead
on page
87
.
NOTE:
The error message does not permit returning to the home screen to start the
printhead replacement. Instead, press
Show more
.
Refilled or depleted cartridge
detected
Check the cartridge.
Used cartridges might not have
enough ink to complete start-up.
Open ink door to replace the
cartridges.
A new printhead has been inserted without a new set of ink cartridges. Replace the
cartridges not marked as new. See
Replace an ink cartridge
on page
83
.
Reading a system error code
System error codes explain what action should be taken to resolve the problem. They are defined in
two ways: D0XX-YYZZ, which explains which component or system is failing, or xx.xx.xx.xx. Both formats
indicate the course of action to be taken.
The first format is explained in the following table. The second format (xx.xx.xx.xx) occurs in response
to internal firmware failures. In this case, you should restart the printer, then ensure that you have the
latest firmware version: updating it may solve the problem. If the problem persists, contact your service
representative. Some examples of these errors are F0.01.01.02, F0.01.04.07, F0.01.01.04 or F0.01.01.01.
For System Errors in format D0XX-YYZZ, the different parts of the code have the following meanings:
●
D: Device information in which the failure has been detected.
●
XX: Subsystem in which the failure has been detected (see the subsystem error codes table)
●
YY: Service part in which the failure has been detected.
●
ZZ: Indicates the cause of error as identified by self-diagnostics; see the next section for more
details.
Values of D (Device)
164
Chapter 21
Control-panel error messages