HP DesignJet T850 DesignJet T850 Printer Series DesignJet T950 Printer SeriesU - Page 166

Try restarting the HP Network Device Support service Windows only., Set as Default Printer

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Mac OS X: a. Click System Preferences in the dock, then click Printers & Scanners. b. Select the printer, then click Print Queue. c. If Jobs Stopped appears in the resulting window, click Start Jobs. Windows: a. Click the Start button, then the Configuration button, then tap Devices > Printers and Scanners. b. Do one of the following, depending on the printer status: ● If the printer is Offline, right-click the printer, and click Use Printer Online. ● If the printer is Paused, right-click the printer, and click Resume Printing. c. Try using the printer over the network. Mac OS X: a. Click System Preferences in the dock, then click Printers & Scanners. b. Select the printer, then click Print Queue. c. If Jobs Stopped appears in the resulting window, click Start Jobs. 7. If you install the HP software a second time, the installer may create a second version of the printer driver in your Printers or Printers and Faxes folder (Windows only). If you have difficulties printing or connecting to the printer, make sure the correct version of the Windows printer driver is set as the default. a. Click Start, point to Settings, then click Printers or Printers and Faxes. - or - Click Start, click Control Panel, then double-click Printers. b. Right-click the Printer icon, and then click Properties, Document Defaults, or Printing Preferences. c. On the Ports tab, look for a port in the list with a checkmark. The version of the printer driver that is connected wirelessly has Standard TCP/IP Port as the Port description, next to the checkmark. d. Right-click the Printer icon for the version of the printer driver that is connected wirelessly, and click Set as Default Printer. 8. Try restarting the HP Network Device Support service (Windows only). a. Delete any print jobs currently in the print queue. b. On the desktop, right-click My Computer or Computer, then click Manage. c. Double-click Services and Applications, then click Services. d. Scroll down the list of services, right-click HP Network Devices Support, then click Restart e. After the service restarts, try using the printer over the network again. Advanced wireless network troubleshooting 157

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Mac OS X:
a.
Click
System Preferences
in the dock, then click
Printers & Scanners
.
b.
Select the printer, then click
Print Queue
.
c.
If
Jobs Stopped
appears in the resulting window, click
Start Jobs
.
Windows:
a.
Click the
Start
button, then the
Configuration
button, then tap
Devices
>
Printers and
Scanners
.
b.
Do one of the following, depending on the printer status:
●
If the printer is
Offline
, right-click the printer, and click
Use Printer Online
.
●
If the printer is
Paused
, right-click the printer, and click
Resume Printing
.
c.
Try using the printer over the network.
Mac OS X:
a.
Click
System Preferences
in the dock, then click
Printers & Scanners
.
b.
Select the printer, then click
Print Queue
.
c.
If
Jobs Stopped
appears in the resulting window, click
Start Jobs
.
7.
If you install the HP software a second time, the installer may create a second version of the printer
driver in your Printers or Printers and Faxes folder (Windows only). If you have difficulties printing or
connecting to the printer, make sure the correct version of the Windows printer driver is set as the
default.
a.
Click
Start
, point to
Settings
, then click
Printers
or
Printers and Faxes
.
– or –
Click
Start
, click
Control Panel
, then double-click
Printers
.
b.
Right-click the
Printer
icon, and then click
Properties
,
Document Defaults
, or
Printing
Preferences
.
c.
On the
Ports
tab, look for a port in the list with a checkmark. The version of the printer driver
that is connected wirelessly has
Standard TCP/IP Port
as the Port description, next to the
checkmark.
d.
Right-click the
Printer
icon for the version of the printer driver that is connected wirelessly, and
click
Set as Default Printer
.
8.
Try restarting the HP Network Device Support service (Windows only).
a.
Delete any print jobs currently in the print queue.
b.
On the desktop, right-click
My Computer
or
Computer
, then click
Manage
.
c.
Double-click
Services and Applications
, then click
Services
.
d.
Scroll down the list of services, right-click
HP Network Devices Support
, then click
Restart
e.
After the service restarts, try using the printer over the network again.
Advanced wireless network troubleshooting
157