HP 3100 HP LaserJet 3100 - Product User's Guide, C3948-90970
HP 3100 - LaserJet B/W Laser Manual
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- HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 1
Product User's Guide English - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 2
://www2.hp.com For information specific to the HP LaserJet 3100 product: http://www.hp.com/support/lj3100/ HP Bulletin Board Service - Our electronic download service provides convenient access to HP printer drivers, updated HP printer software, product information, and troubleshooting hints - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 3
FIRST is a free, automated fax retrieval service that is available to end users and resellers 24 hours per day, 7 days per week. HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any Touch Tone phone and request - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 4
HP LaserJet 3100 Product User Guide - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 5
to reduce risk of injury from fire or electric shock. 1 Read and understand all instructions in the user guide. WARNING! Potential Shock Hazard 2 Use only a grounded electrical outlet when connecting the HP LaserJet 3100 to a power source. If you don't know whether the outlet is grounded, check - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 6
Identifying printer path parts 17 Installing the toner cartridge 18 Attaching supports 20 Attaching the paper loading label 21 Loading paper 22 Connecting the parallel cable 23 Connecting telephone cords 24 Before you begin 24 If you have a modem 24 Connecting the HP LaserJet 3100 product - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 7
58 Scanning an item 60 3 Faxing Introduction 61 Faxing overview 62 Faxing using the HP LaserJet 3100 product 62 Sending faxes using the Document Assistant (software 63 Faxing using a program (software 64 Sending faxes 66 Selecting items for faxing, copying, and scanning 66 Loading items - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 8
Using fax forwarding 88 Using remote retrieval 89 Using pager notification 92 Features available only through the software 93 Hints special media 105 Managing HP LaserJet toner cartridges 107 Extending toner life by redistributing toner 108 Recycling toner cartridges 109 Hints and help 109 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 9
Using link icons 128 Scanning to text using OCR 129 About OCR software 130 Scanning from a TWAIN-enabled program 131 Scanning long pages 132 code 146 Programming a one-touch key for alternate long distance service 148 Changing the time and date 150 Changing the fax header 151 Adjusting - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 10
Hints and help 176 9 Troubleshooting and Maintenance Basic troubleshooting steps 177 Clearing jams from the scanner area 178 Clearing jams from paper path areas 180 Resetting the HP LaserJet 3100 product 184 Resolving control panel error messages 185 Solving fax problems 195 Solving printing - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 11
sheet 252 Appendix B Service and Support Information Warranty information 253 Hewlett-Packard limited warranty statement 253 Obtaining hardware service 254 Returning the unit 255 Service information form 256 Software license agreement 257 HP sales and service offices 259 Appendix C Changing - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 12
to expect from an HP LaserJet printer. q Fax - Use the HP LaserJet 3100 product as a standalone fax machine (your computer doesn't have to be on) to send and receive faxes, as well as perform advanced tasks such as forwarding faxes to another location. Use the software to send faxes from and receive - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 13
. Feature or Function: Faxing to and from the HP LaserJet 3100 product Copying from the HP LaserJet 3100 product Available with software installed: Access through the control panel to HP LaserJet 3100 product setup options, fax and copy options, and setup for one-touch keys, and speed - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 14
install the software, you need to do the following to set up the HP LaserJet 3100 product as a printer, fax machine, copier, and scanner (instructions follow): t Unpack the HP LaserJet 3100 product and check the box contents t Identify parts t Install the toner cartridge t Attach supports for bins - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 15
requirements If you are installing software and will be doing an Express installation, your computer needs to meet the following minimum requirements: q have an IBM PC (or 100% compatible) 486 processor or better (or Pentium® 90 MHz processor or better for Windows NT 4.0) with a dedicated IEEE-1284 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 16
: A HP LaserJet 3100 product B Paper Output Support C Paper Input Support D Document Feeder Support E Document Output Support F User Guide G IEEE-1284 Compliant Parallel Cable (with a "C" Connector) H Power Cord I Telephone Cord J HP LaserJet Toner Cartridge K Paper Loading Label L Software on CD - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 17
Identifying parts Before setting up the HP LaserJet 3100 product, make sure you can identify the following parts related to the scanner path and paper print path. Identifying scanner path parts Items to be faxed, copied, or scanned use the scanner path, which consists of the following parts: - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 18
Identifying printer path parts Paper for printing, received faxes, and copy output follows the printer path. This path consists of the following parts: Printer Door Release Latches Paper Path Lever Front Paper Output Printer Door Paper Output Bin Paper Input Bin Single-Sheet Input Slot EN 1 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 19
. HP has designed its HP LaserJet 3100 product and toner cartridges to work together to give you optimal image quality and reliability. CAUTION To prevent damage, do not expose the toner cartridge to light for more than a 2 few minutes. To install the toner cartridge 1 Use the two printer - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 20
the black grooves 4 in the HP LaserJet 3100 product. Rotate the cartridge firmly into place and close the printer door. Save the packaging for possible cartridge storage. See the instructions included with the cartridge for recycling information. Note If toner gets on your clothing, wipe it - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 21
out of the HP LaserJet 3100 product. To attach supports 1 Locate the paper input support (A), paper output support (B), document feeder support (C), and document output support (D). 2 Align the paper input support (A) with the groove on the paper input bin and push the guide straight back into - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 22
the sheet of labels that was shipped in the paper input bin of the HP LaserJet 3100 product. 3 2 Carefully remove the label for your language from its backing sheet. 3 Attach the label to the HP LaserJet 3100 product near the paper input bin. As the label indicates, always remove and realign - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 23
20 lb (75 g/m2) paper into the paper input bin. The HP LaserJet 3100 product prints, copies, and prints received faxes using media from the paper input bin (or the single-sheet input slot). To load the paper input bin 1 Adjust the guides on the paper input bin to the size of media you are - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 24
do not have a computer or have 2 chosen not to install the software, you do not need to connect the parallel cable. Note If you are connecting the HP LaserJet 3100 product to a computer, the HP LaserJet 3100 product must be connected directly to a dedicated parallel 3 port on the computer - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 25
not supported with telephone system features provided by your local telephone company such as the automatic answering systems often used in large companies, voice mail, call waiting, and some other advanced features. If you are connecting the HP LaserJet 3100 product to a line receiving both fax and - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 26
cord into the socket on the back of the HP LaserJet 3100 product. 3 Plug the other end of the software." - Or - If you are not connecting other devices or installing software now, you must still set certain fax settings before using the fax machine. Go to "Setting features for standalone fax - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 27
be one of the following: Situation 1: You connected the HP LaserJet 3100 product to a jack for a phone line that receives only fax calls (a dedicated fax line). the other jack. Since this is a dedicated fax line, you should never have an answering machine or computer voicemail on it. If you are - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 28
if you have an answering machine or computer with voicemail, connect it to the same jack as the HP LaserJet 3100 product. Connecting other devices ( are only connecting one device, use "To connect devices with British Telecom sockets." If you are connecting at least two devices and one or more of - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 29
HP LaserJet 3100 Product Computer with Internal Modem External Answering Phone Modem Machine Wall Socket If you are not connecting one (or more) of the devices shown, just cross it out. Then, in the order indicated, connect the devices you do have. See the next page for step-by-step instructions - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 30
LaserJet 3100 product or the "Tel" socket on the last device you connected. Step 7 Plug all devices back into their power source. Step 8 Go to "Installing the software" in this chapter. - Or If you are not installing the software now, you must still set certain settings before using the fax machine - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 31
Telecom or RJ11 sockets HP LaserJet 3100 Product Dual Adaptor Wall Socket Device without British Telecom "Tel" socket Note Answering Phone Machine Before you begin, plug a dual adaptor (not included) into the cord for the HP LaserJet product. Then, if you are not connecting one (or more) of - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 32
into the wall socket. Step 3 Plug a dual adaptor (not included) into the cord for the HP LaserJet 3100 product. Step 4 Connecting the device without a British Telecom "Tel" socket Plug the device's cord into one side of the dual adaptor. (This device is usually an external modem or computer with - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 33
HP LaserJet 3100 product. 2 Plug the other end into a grounded power strip or wall outlet. Once the power is connected, the HP LaserJet 3100 product turns on and runs an internal self-test. Note If you have plugged the HP LaserJet 3100 product into a power - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 34
Installing the software This section contains instructions for installing the HP LaserJet 3100 software in Windows 95, Windows NT 4.0, or Windows 3.1x and for setting required fax settings. When you install software, you will be asked if you want an Express or a Custom installation. The Express - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 35
Note If you already have a PC fax program The JetSuite software that came with the HP LaserJet 3100 product includes a PC fax program. HP recommends using the included JetSuite PC fax program because it is designed to work with the HP LaserJet 3100 product. However, you can continue using the PC - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 36
CD-ROM if yours is damaged, see "Ordering software" in chapter 9. Installation instructions Follow the installation instructions for your operating system. To install the software on Windows 95/NT 4.0 To install the software on Windows NT 4.0, you must log on with administrator privileges - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 37
software on Windows 3.1x 1 To quit all open programs except Program Manager: a Press CTRL+ESC to display the Task List window. Windows-32 Bit extensions (Win32s) are required. If prompted to install Win32s and Freecell, click OK and Continue to install these applications. 5 Follow the instructions - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 38
uninstall option will not automatically remove your JetSuite PC Fax Phone Books or any documents created using the HP LaserJet 3100 product and the JetSuite Pro software. To uninstall the software for Windows 95/NT 4.0 To uninstall the software from Windows NT 4.0, you must log on with administrator - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 39
To uninstall the software for Windows 3.1x In Program Manager, double-click JetSuite Uninstall in the JetSuite Pro program group, and then follow the directions on the screen. The software is removed from the computer. 38 1 Set Up EN - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 40
programs, click one and click End Task. Repeat for each other open program. Then, re-install the software. You receive this The parallel cable is loose or Make sure the parallel cable between the message: "JetSuite Fax not directly connected. computer and the HP LaserJet 3100 product is has - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 41
Certain settings must be determined before using the HP LaserJet 3100 product as a fax machine. If you have installed the software, you already set these features, and you can go to the next section. If you do not intend to install the software, you need to do the following: t Set the correct time - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 42
that prints at the top of faxes you send. The time and date also show on the control panel display when the HP LaserJet 3100 product is idle. To change the AM or PM designation, use the < and > keys to select the correct one, and then press ENTER/MENU. 7 Enter the current date using the numeric keys - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 43
faxes you send. Filling it in is a legal requirement. Most HP LaserJet 3100 product functions are not available until it is filled in. For special dialing symbols, see Chapter 8 "Managing Basic Features." To set the fax case letters appear after the upper case ones and the number of that key.) Press - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 44
to answer specified. Or, it "listens" for fax tones when an answering machine connected to the line answers first and then answers if it's a fax call. In Manual mode, the HP LaserJet 3100 product never answers calls. You must start the fax receiving process yourself, either by pressing START on the - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 45
Press ENTER/MENU. 2 Use the < and > keys to select Fax Settings and press ENTER/MENU. 3 Use the < and > keys to select Incoming Faxes and press ENTER/MENU. 4 Press ENTER/MENU to select Answer Mode. 5 Use the < and > keys to select Automatic or Manual and press ENTER/MENU. 6 Press STOP/CLEAR to exit - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 46
menu, select the Print command. Make sure the HP LaserJet 3100 product is selected and click OK. The HP LaserJet 3100 product should print a test page, which confirms both the software and HP LaserJet 3100 product are working. Taking the next step The HP LaserJet 3100 product is now ready to use - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 47
46 1 Set Up EN - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 48
for a quick start in learning the basics about the HP LaserJet 3100 product. This chapter contains the most general information about a fax q Make a copy q Scan an item to the computer Remember that unless you have a computer and have installed the software, you will only be able to send a fax or - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 49
indicates the HP J One-touch keys - Store frequently dialed fax LaserJet 3100 product is ready and has no numbers. error conditions. B Error light - When solid, indicates an error condition. K Start key - Starts sending paper faxes. C Control Panel Display - Displays messages L Manual Dial key - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 50
panel menu. See "Sending a fax" or "Making a copy" later in this chapter for instructions for those specific tasks. For , press ENTER/MENU to save the selection. A new series of options relating to the item you chose appears. If HP LaserJet 3100 product to the Ready state. EN 2 Quick Tutorial 49 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 51
into the document feeder tray. (This assumes that you have installed the software and your computer is on.) Click anywhere on the Document Assistant to anywhere on this screen to activate it As indicated, you can choose to fax, copy, or scan the document loaded in the document feeder tray. If you - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 52
You can access the JetSuite Pro software by: q using the Document Assistant, as described above q using the Program Manager in Windows 3.1x or the Start menu in Windows 95/NT 4.0 q double-clicking the HP LaserJet 3100 product icon on the Windows 95/NT 4.0 taskbar (at the bottom, right of your - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 53
appears as an unnamed file in the viewer of the JetSuite Pro software. Identify the different parts of the viewer window: Toolbar Annotation toolbar Close-up view of a scanned item Manager toolbar item. q send the item to print, copy, fax or attach it to an e-mail message. 52 2 Quick Tutorial EN - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 54
from and received to the computer and view fax logs for all faxes. If you want to return to viewing the document in the viewer, doubleclick the thumbnail or file name of the document. For more information about scanning and the JetSuite software, see chapter 6, "Scanning," and the online help. EN - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 55
. Also gives overview information for the JetSuite software. Troubleshooting - gives solutions for common problems. How Do I - provides step-by-step instructions on printing, faxing, copying, scanning, configuration, and other JetSuite software tasks. You can access online help by: q clicking - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 56
be scratched and can lose their finish. Note Before loading an item, remove anything that may damage the HP LaserJet 3100 product, such as staples or self-stick notes. 1 To load an item 1 Adjust the guides in the document feeder tray to the size of the item you are loading. 2 Place up to 30 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 57
the control panel, the Document Assistant disappears. To send a fax using the control panel 1 Dial the fax number using the numeric keys. 2 Load the document into the document feeder tray. 3 Press START to begin faxing. For more information about sending faxes from the control panel, see chapter - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 58
begin sending the fax. See chapter 3, "Faxing," for more detail on when to fax from the control panel, the Document Assistant, or a program, such as the JetSuite Pro Desktop or a word-processing program. For more information on using the Document Assistant and JetSuite Pro software, see the online - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 59
panel, the Document Assistant disappears. To make a copy using the control panel 1 Load the document into the document feeder tray. 2 If you are just making one copy, press COPY. - Or If you are making multiple copies, use the numeric keys to enter the number of copies and then press COPY. For - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 60
To make a copy using the Document Assistant 1 Load the document into the document feeder tray. 2 When the Document Assistant appears, click anywhere on it to activate it. 3 Click Copy. Click here 4 In the dialog box that appears, adjust options, such as contrast and brightness. 5 Click Start Copy to - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 61
Clicking Start Scan places the item in the viewer of the JetSuite Pro software. Using this program, you can annotate, organize, and store important the options: Add annotations and hyperlinks, and then send the item to fax, print, or another task. For more information on scanning, see chapter - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 62
with paper faxes using the HP LaserJet 3100 product's control panel. If you can use the software to adjust the setting or perform the same procedure with a paper fax, it will have this icon next to it: If you need to adjust fax default settings, change set up information, or program one-touch keys - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 63
documents as faxes and receive incoming faxes to the computer. Faxing using the HP LaserJet 3100 product The HP LaserJet 3100 product operates just like a regular fax machine; you don't have to install the software or have the computer on for it to work. From the HP LaserJet 3100 product, you - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 64
settings for the HP LaserJet 3100 product. The advantages to using the Document Assistant are that you can add an electronic cover sheet (stored on the desktop) and access fax numbers stored in the JetSuite PC Fax Phone Books. When using the control panel, you only have access to the one-touch keys - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 65
using a program (software) With the JetSuite software, you can fax electronic documents from and receive incoming faxes to your computer. You can also adjust the settings for PC faxing and the HP LaserJet 3100 product. You can easily send many electronic documents directly from the program in which - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 66
Click here to see the log for faxes sent from or received to the computer or the HP LaserJet 3100 product Using the software, you can also do the following: q Control all the settings for the software and most of the settings for the HP LaserJet 3100 product. q Change setup and header information - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 67
faxes Follow the instructions below for selecting, orienting, and sending paper faxes. Selecting items for faxing, copying, and scanning The HP LaserJet 3100 product can fax, q Do not send any document with glue, correction fluid, or wet ink on it. q Do not send gum-backed paper or labels. q - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 68
the scanner. When sending items in a carrier sheet, you need to move the special media lever to the right and feed only one carrier sheet at a time. See "To load thick items" in this chapter. If you have a problem with the HP LaserJet 3100 product, see chapter 9, "Troubleshooting and Maintenance - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 69
1 2 1 2 3 68 3 Faxing Loading items to be faxed Whether you want to fax, copy, or scan, the procedure for the guides in the document feeder tray to the size of the item you are loading. 2 Place up to 30 pages top first, face down, into the document feeder tray. Wait for the HP LaserJet 3100 product - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 70
the guides in the document feeder tray to the size of the item you are loading. 2 Locate the special media lever on the top edge of the control panel and move it to the right. 3 CAUTION Do not move the lever after the HP LaserJet 3100 product has begun sending the page. 3 Load only one - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 71
3 Press ENTER/MENU to save the selection. Adjusting the resolution Resolution affects the quality in dots per inch (dpi) of documents to be faxed. It also affects the transmission speed. For a discussion of which resolution to choose, see "Resolution options" in this chapter. Use this procedure to - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 72
of graphics and photos in the document is more important than the quality of words. q Only a few fax machines receive at this mode. If they cannot, they will receive at the highest supported resolution. q The document will be scanned as a halftone image (which simulates shades of gray) at up to - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 73
code, the HP LaserJet 3100 product waits to dial this number until you enter another number. (This is also known as concatenated dialing.) Using special dialing symbols After enabling special dialing symbols, you can use them when dialing a fax number or entering a fax number for a one-touch key - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 74
dial tone D Detects a dial tone in the dialing sequence. Tone dial T Selects tone dialing. Error correction E Disables error correction mode. Fax speed Ä, Î, or 'I Chooses the maximum transmission speed. Charge code C Stores a charge code or pauses the dialing sequence to allow you - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 75
3 Adjust any options, such as contrast or resolution. 4 Press START. After the last page of the fax has exited the HP LaserJet 3100 product, you can start sending another fax, copying, or scanning. If you faxed a thick document, make sure to move the special media lever back to the left. A stack of - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 76
the one-touch key for the group. - Or Press SPEED DIAL and the group-dial code for the group. 4 Press ENTER/MENU. 5 Press START. The HP LaserJet 3100 product scans the document into memory and sends the fax to each fax number specified. If a number in the group is busy, the HP LaserJet 3100 product - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 77
Superfine or Photo, the resolution defaults to Fine. 6 Press START. The HP LaserJet 3100 product scans the document into memory and sends the fax to each fax number. If a number in the group is busy, the HP LaserJet 3100 product dials the remaining numbers before attempting any redials. You can send - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 78
up the handset of a phone connected to the HP LaserJet 3100 product and dial the fax number using the phone's or the HP LaserJet 3100 product's numeric keys. 3 When the recipient answers, instruct them to start their fax machine. 4 When you hear the fax tones, press START to begin transmitting the - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 79
Note Note Redialing manually By factory default, the HP LaserJet 3100 product automatically redials busy numbers up to five times at specified intervals. It does not redial if there is no answer. If you want to send another document to the last fax number dialed, use this procedure to redial. If - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 80
Use this procedure if you need to make sure the current fax transmission was successful and your HP LaserJet 3100 product is not set to print a transmission report normally. The report includes a thumbnail of the first page of the fax, if it is still available in memory. To change when transmission - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 81
39 inches (991 mm), such as a banner, you can feed it through the HP LaserJet 3100 product in one piece using one of the following procedures. These procedures affect the current job only. The document prints at the receiving fax machine on as many pages as needed. To send long pages using Send Long - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 82
be sent automatically at a future time to one or more people. Once you finish this procedure, the HP LaserJet 3100 product scans the document into memory and returns to the Ready state so you can do other tasks. If the HP LaserJet 3100 product cannot transmit the fax at the scheduled time, it prints - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 83
requests it. (This is also known as being polled.) After scanning the document into memory, your HP LaserJet 3100 product returns to the Ready state and then is available for other tasks. After one fax machine polls the document, the document is cleared from memory. If you want the same document to - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 84
. q is going to a group of numbers. q is scheduled to be sent at a future time. q is set up to wait for a request (being polled). To cancel a fax job using Job Status 1 Press ENTER/MENU. 2 Press ENTER/MENU to select Job Status. 3 Press > to scroll through the pending jobs until you reach the - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 85
the procedures below for managing faxes routed to the HP LaserJet 3100 product. Loading paper for receiving faxes The instructions for loading media in the paper input bin or singlesheet input slot are the same whether you are printing, faxing, or copying, except that faxes can only be printed on - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 86
tones If you have a phone line receiving both fax and phone calls and you hear fax tones when you answer the phone, you can start the receiving process in one of two ways: q If you are close to the HP LaserJet 3100 product, press START on the control panel. q When you answer any phone connected to - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 87
may have been lost. See "Printing the fax log" in chapter 8 for instructions. 2 Press ENTER/MENU. 3 Press > once to display Fax Functions and press ENTER/MENU. 4 Press > once to display Reprint Last Faxes and press ENTER/MENU. The HP LaserJet 3100 product begins reprinting the most recently printed - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 88
and press START. Requesting a fax from another fax machine (polling) If someone else has set up a fax to be polled, you can request that the fax be sent to your HP LaserJet 3100 product. (This is also known as polling another machine.) To request a fax from another fax machine 1 Press ENTER/MENU - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 89
already stored in memory. To use this feature, your HP LaserJet 3100 product must be the one receiving faxes (not the computer) and must be set to Automatic mode. To use fax forwarding 1 Press ENTER/MENU. 2 Use the < and > keys to select Fax Settings and press ENTER/MENU. 3 Use the < and > keys - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 90
Using remote retrieval If you are away from your HP LaserJet 3100 product but would like to retrieve your faxes, you can have them sent to a fax machine at your present location. To use this feature, your HP LaserJet 3100 product must be the one receiving faxes (not the computer) and must be set to - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 91
4 If your HP LaserJet 3100 product has not received any faxes, it generates a series of short, rapid tones and disconnects from the line. - Or If you hear three beeps, there is one or more faxes in memory. Go to the next step. 5 If you are calling from the handset of the fax machine or a telephone - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 92
unless you disable memory receive. To disable it and have the HP LaserJet 3100 product print faxes, repeat "To set up before leaving," except choose No in step 6. If you chose to have the HP LaserJet 3100 product keep in memory a copy of the faxes you printed at the remote location, or if more - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 93
pager notification When you are away from the HP LaserJet 3100 product, you can have it notify your pager when a fax has arrived. To use this feature, your HP LaserJet 3100 product must be the one receiving faxes (not the computer) and must be set to Automatic mode. Faxes can be set to print or set - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 94
for getting the most out of your HP LaserJet 3100 product. See chapter 9, "Troubleshooting and Maintenance," for a more complete list of common fax quality and usage problems and solutions. What If... I want to use more than one of the HP LaserJet 3100 product functions at the same time? This - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 95
The HP LaserJet 3100 product runs out of toner while it's printing a fax and I'm not there? The HP LaserJet 3100 product continues to print blank pages. However, the HP LaserJet 3100 product stores up to 10 of the most recently printed faxes. As soon as possible, use the "Reprinting faxes" procedure - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 96
LaserJet 3100 product and choosing a paper output path, as well as tips for performing printing tasks with special media. Typically, all print-related commands are executed through the program used to create the document. Before attempting to print, make sure you have installed the printer drivers - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 97
toner. Multipart forms could wrinkle or get jammed in the HP LaserJet 3100 product. And paper in poor condition, such as if it contained tears, wrinkles, or bent edges, could jam. Avoid envelopes with a very slick finish, ones that have self-stick adhesives, or those with clasps or windows. Also - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 98
20 lb (75 g/m2) print media. The single-sheet input slot is designed to hold one sheet. Both can be adjusted to hold media measuring from 3 by 5 inches (76.2 horizontally (landscape orientation), make this selection through your software. Do not print on paper smaller than 3 by 5 inches (76.2 by - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 99
20 lb (75 g/m2) paper into the paper input bin. The HP LaserJet 3100 product prints, copies, and prints received faxes using media from the paper input bin (or the single-sheet input slot). 2 To load the paper input bin 1 Adjust the guides on the paper input bin to the size of media you are - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 100
sheet input slot, you can print one sheet of media at a time without using the paper input bin. The HP LaserJet 3100 product takes media loaded in the the single-sheet input slot 1 Adjust the guides to the approximate size of the sheet you are using. 2 Insert one sheet of print media into the single- - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 101
1 Selecting the output path Use this procedure to determine if printed pages come out of the paper output bin or the front paper output slot. Choose the front paper output slot if you are printing on special media, such as 28 lb (100 g/m2) weight paper or heavier, envelopes, transparencies, - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 102
. Note If printing on embossed or preprinted paper, make sure the paper meets HP's paper specifications. To order the HP LaserJet Printer Family Paper Specification Guide, see "Ordering parts" in chapter 9. Note If you are worried a fax will come while a special type of media is loaded, you can - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 103
paper input bin (B) with up to seven to 10 envelopes, depending on envelope construction and operating environment. - Or - If you are printing only one envelope, use the single-sheet 3 input slot. 2 Insert the envelopes print side up, with the edge that will be stamped first. 3 Set the - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 104
Printing tasks With the HP LaserJet 3100 product you can manually duplex print and stop a print job. CAUTION Stopping a print job There are two ways you can stop a print job: q If your print job has not started to print, you can cancel it from the Print Manager in Windows 3.1x or from the print - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 105
pages." Consult your program's user's manual. 2 To get the best possible facing the back of the HP LaserJet 3100 product and the top edge of the paper is entering first, as illustrated below: Note If you are duplexing multiple sheets, place the first one - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 106
HP media or media meeting HP's specifications. See "Ordering parts" in chapter 9 to order HP's special media or the HP LaserJet Printer Family Paper Specification Guide (6.4 mm) in your software. q Always insert media vertically (portrait orientation) into the HP LaserJet 3100 product. If you want - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 107
just after installing a new toner cartridge.) q If possible, verify printer clean. Contaminants such as loose toner and paper dust can interfere with the printing process. Additional tips for transparencies To avoid transparency curl, remove the transparency as it comes out of the HP LaserJet 3100 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 108
LaserJet toner cartridges It is recommended that you use HP LaserJet toner cartridges. HP has designed the HP LaserJet 3100 product, toner cartridge, and toner formula to work together to give you optimal image quality and reliability from your HP LaserJet 3100 product. To order an HP LaserJet toner - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 109
(This is typically successful 2 only one time.) To redistribute toner 1 Use the two latches on the printer door to pull it open. 2 Using the handle on the toner cartridge, remove the toner 3 cartridge from the HP LaserJet 3100 product. 3 Shake the toner cartridge from side to side about two - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 110
this recycling effort, follow the instructions provided in the new toner cartridge box. Hints and help In this section, find answers to commonly asked questions and suggestions for getting the most out of your HP LaserJet 3100 product. See chapter 9, "Troubleshooting and Maintenance," for a more - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 111
to memory" in chapter 3. If you couldn't remove the envelopes before the fax began printing, you can try to reprint the fax. See "Reprinting faxes" in chapter 3 for instructions. Cleaning up spilled toner If toner spills on clothing, carpets, or upholstery, remove it using a clean cloth dipped - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 112
5 Copying Introduction You can make copies by using the control panel on the HP LaserJet 3100 product or the Document Assistant on the computer screen. This chapter explains how to do copy tasks from the control panel. (This is the quickest - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 113
product functions as a standalone copier - you do not have to have software installed or have the computer on to make copies. Generally, making copies using the HP LaserJet 3100 product's control panel is the easiest and fastest method. You can adjust copy settings and do most copy tasks from the - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 114
of legal-sized (8.5 by 14 in or 216 by 356 mm) paper. The instructions for loading this media are the same whether you are printing, faxing, or copying. See "Loading media" in chapter 4 for loading instructions. Selecting items to be copied The guidelines for selecting items are the same whether - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 115
to be copied 1 1 22 3 Whether you want to fax, copy, or scan, the procedure for loading the document the guides in the document feeder tray to the size of the item you are loading. 2 Place up to 30 pages top first, face down, into the document feeder tray. Wait for the HP LaserJet 3100 product to - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 116
their finish. 2 1 Adjust the guides in the document feeder tray to scanner has begun sending the page. 3 Load only one sheet at a time, top first, face down, into the document feeder tray. Note If you are loading a business card, place it with a long edge first. Wait for the HP LaserJet 3100 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 117
information and instructions on changing this one copy, press COPY. - Or If you are making multiple copies, enter the number of copies you want and press COPY. The HP LaserJet 3100 one copy will print and the control panel will notify you of the problem. To resolve the problem, try making just one - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 118
to save the selection. Adjusting the resolution Note Normally the HP LaserJet 3100 product makes copies using Superfine resolution. This setting is the best mostly photos or graphics. However, changing the default resolution affects faxes, too. See "Changing the default resolution" in chapter 8 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 119
Reducing or enlarging copies Note The HP LaserJet 3100 product can reduce copies to as little as 50 percent of the original or enlarge copies to as much as 200 percent of the original. - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 120
as a banner, you can feed it through the HP LaserJet 3100 product in one piece using one of the following procedures. This procedure affects the current Use the < and > keys to select Fax Settings and press ENTER/MENU. 3 Use the < and > keys to select Outgoing Faxes and press ENTER/MENU. 4 Use the - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 121
suggestions and answers to commonly asked questions. See chapter 9, "Troubleshooting and Maintenance," for a more complete list of common copy quality and usage solutions. What if... I want to use more than one of the HP LaserJet 3100 product functions at the same time? This product is specifically - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 122
briefly cover scanning-related topics, such as how to use the JetSuite Pro software and how the optical character recognition (OCR) software works. For more information and instructions on scanning, click Help on the Document Assistant or HP LaserJet 3100 Scan Settings dialog. EN 6 Scanning 121 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 123
special items." 2 To load normal items 1 Adjust the guides in the document feeder tray to the size of the item you are loading. 2 Place up to 30 pages top first, face down, into the document feeder tray. 13 Wait for the HP LaserJet 3100 product to load the first page. 2 122 6 Scanning - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 124
the guides in the document feeder tray to the size of the item you are loading. 2 Locate the special media lever on the top edge of the control panel and move it to the right. 3 CAUTION Do not move the lever after the HP LaserJet 3100 product has begun sending the page. 3 Load only one - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 125
. q Click Start Scan if you want the item to be scanned to the JetSuite Pro software. From there, you can add annotations, save and store a document, and clean up the document and send it to print, fax, and more. q Select Scan to Text for documents containing text you want to edit in - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 126
scan modes When you choose Scan on the Document Assistant, the HP LaserJet 3100 Scan Settings dialog box appears. In this dialog box, you can choose a scan mode for your document. The following are the common scanning modes. Choose the one that best suits your needs: q Text mode - The item will be - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 127
HP LaserJet 3100 product initiates the scan. When the scan is complete, the scanned item appears in the viewer: Add annotations using tools from this tool bar Send an item to fax Saving scanned items All items scanned to the JetSuite Pro software, whether they contain text, graphics, or both, are - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 128
as thumbnails (a small image) or as file names: Thumbnail of a scanned item On the desktop, you can view and organize scanned items, as well as faxes being sent from and received to the computer. The following are a few of the tasks you could accomplish using the desktop: q After scanning business - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 129
or viewer window. The Manager toolbar shows the links for the print, fax, copy, you to access configuration settings for the software and the HP LaserJet 3100 product. q E-Mail - If you mail message. q Word processor - If you have one of the supported word processing programs (a list is in the Readme - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 130
you can use the icons to send scanned (or faxed) items to those programs. The links for functions item and then click the icon you want. Click one of the icons to begin a task The task for JetSuite Pro software initiates the scan using the best settings for text. Then, the OCR software discards any - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 131
software. The HP LaserJet 3100 product came with OCR software, which was installed with your other software. After you have accessed the OCR software access the OCR software in one of the software, see the online help. If you have problems with your OCR software, see chapter 9, "Troubleshooting - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 132
HP LaserJet 3100 product is a TWAIN-compliant device that works with Windows-based programs that support instructions for acquiring an image using TWAIN. When asked what source to acquire the image from, select HP LaserJet 3100 command. The OCR software will convert the scanned text to editable text and - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 133
for getting the most out of your HP LaserJet 3100 product. See chapter 9, "Troubleshooting and Maintenance," for a more complete list of common scan quality and usage problems and solutions. What if... I want to use more than one of the HP LaserJet 3100 product functions at the same time? This - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 134
as long as they have a Windows 3.1x or higher operating system. This chapter describes the basics of using the HP LaserJet 3100 product and the JetSuite Pro software with your e-mail program. You must already have an e-mail program and an active e-mail service provider to use the information in - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 135
and graphics that anyone with a Windows operating system could download and read. Sending e-mail attachments with the portable document viewer adds approximately 300 K of file size to the e-mail message. If you want to send a document to someone who has the JetSuite Pro software, you do not need to - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 136
whether you are faxing, copying, scanning, or e-mailing. See "Selecting items for faxing, copying, and guides in the document feeder tray to the size of the item you are loading. 2 Place up to 30 pages top first, face down, into the document feeder tray. 13 Wait for the HP LaserJet 3100 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 137
the guides in the document feeder tray to the size of the item you are loading. 2 Locate the special media lever on the top edge of the control panel and move it to the right. 3 CAUTION Do not move the lever after the HP LaserJet 3100 product has begun sending the page. 3 Load only one - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 138
on hypertext links to the paper document, load the item and then use the Document Assistant to scan the document to the JetSuite Pro software and save the file as a SelfViewing Portable Document. (See chapter 6 "Scanning," and the online help.) Then, open your e-mail program and attach the file - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 139
with the JetSuite Pro software, the Mail icon is available in the Manager toolbar at the bottom of the desktop or viewer window: If this icon is available, you can create and e-mail a self-viewing file of a JetSuite document in one step. With the - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 140
for the HP LaserJet 3100 product. However, most settings can be changed using the software. (In fact, some, like programming one-touch keys program. For instructions on adjusting HP LaserJet 3100 product settings from the software or adjusting settings that only pertain to PC faxing, see the online - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 141
fax features and settings. Follow these general steps to familiarize yourself with the control panel menu. See the related instructions MENU to save the selection. A new series of options relating to the item you to exit the menu and return the HP LaserJet 3100 product to the Ready state. The Menu - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 142
ENTER/MENU. Use the < and > keys to select one of the choices below and press ENTER/ MENU, or see the display. Job Status Fax Functions Time/Date, Header Reports Copy Settings Fax Settings User Defaults Delayed Fax Reprint Last Faxes Print Faxes Clear Memory Send Confirmation Polling Time/Date - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 143
and time q Adjusting how many times the HP LaserJet 3100 product autoredials fax calls q Adjusting the time between redials q Choosing tone or pulse dialing Inserting a pause or wait You can insert pauses into a fax number you are dialing or programming to a one-touch key, speed-dial code, or group - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 144
exit the Menu settings. Using special dialing symbols After enabling special dialing symbols, you can use them when dialing a fax number or entering a fax number or calling card number for a one-touch key, speed-dial code, or group-dial code. To use special dial symbols 1 When you reach the position - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 145
also associated with the corresponding one-touch key on the control panel. The fax numbers associated with one-touch keys and speed-dial codes are in addition to, and totally separate from, the 500 fax numbers that can be stored in the JetSuite software's PC Fax Phone Books. 144 8 Managing Basic - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 146
dial codes can be more easily programmed from the software. Programming the one-touch keys and speed-dial codes from the software will not add numbers to or alter numbers in the PC Fax Phone Books. See the online help for more information. To program one-touch keys and speed-dial codes 1 Press ENTER - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 147
a groupdial code, the HP LaserJet 3100 product sends the fax to every fax number in the group. one-touch key on the control panel. The fax numbers associated with group-dial codes are in addition to, and totally separate from, the 500 fax numbers that can be stored in the JetSuite software's PC Fax - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 148
the group-dial codes from the software will not add numbers to or alter numbers in the PC Fax Phone Books. See the online help for more information. To program group-dial codes 1 Assign a speed-dial code to each fax number you want in this group. See "Programming one-touch keys and speed-dial - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 149
help for more information on programming a one-touch key from the software. Note To program a one touch for alternate long distance If you string tells the HP LaserJet 3100 product not to dial this number until you dial the fax number. 3 Continue with steps 7-10 of "To program one-touch keys or - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 150
To conceal a PIN number 1 Press *. 2 Use the < and > keys to select Charge Code and press ENTER/MENU. 3 Press ENTER/MENU to select Enter Now. 4 Enter your PIN number. Each digit of the PIN number appears as a $. 5 Press *. EN 8 Managing Basic Features 149 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 151
that prints at the top of faxes you send. The time and date also show on the control panel display when the HP LaserJet 3100 product is idle. To change the AM or PM designation, use the < and > keys to select the correct one, and then press ENTER/MENU. 7 Enter the current date using the numeric keys - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 152
software or when you first set up the HP LaserJet 3100 product. You only need this procedure if you want to change the information from the control panel. The header contains information about your name or your company's name and your fax number. When a fax after the upper case ones and the number of - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 153
autoredial The HP LaserJet 3100 product is set to redial busy or no answer numbers 5 times automatically. You can set this to a different number, or, if you do not want it to redial, set the number to 0. To adjust autoredial 1 Press ENTER/MENU. 2 Use the < and > keys to select Fax Settings and - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 154
time between redials If the HP LaserJet 3100 product is set to redial automatically, you can adjust the amount of time it waits between redial attempts. The default is 3 minutes. To adjust the time between redials 1 Press ENTER/MENU. 2 Use the < and > keys to select Fax Settings and press ENTER/MENU - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 155
exit the Menu settings. Changing detect dial tone Normally, the HP LaserJet 3100 product waits for a dial tone before attempting to dial a fax number. If you are using the HP LaserJet 3100 product with a PBX system and the HP LaserJet 3100 product is not dialing out, the PBX system may be generating - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 156
q Turning on or off error correction q Changing the page stamp option q Setting faxes to be received to memory q Enabling remote retrieval and setting a password q Setting autoreduction for incoming faxes q Changing the silent detect mode q Enabling an extension phone EN 8 Managing Basic Features - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 157
answer specified. Or, it "listens" for fax tones when you or an answering machine connected to the line answers first and takes the call if it's a fax call. In Manual mode, the HP LaserJet 3100 product never answers calls. You must start the fax receiving process yourself, either by pressing START - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 158
Press ENTER/MENU. 2 Use the < and > keys to select Fax Settings and press ENTER/MENU. 3 Use the < and > keys to select Incoming Faxes and press ENTER/MENU. 4 Press ENTER/MENU to select Answer Mode. 5 Use the < and > keys to select Automatic or Manual and press ENTER/MENU. 6 Press STOP/CLEAR to exit - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 159
it sends in pieces. If the HP LaserJet 3100 product detects an error signal while it is sending a piece of the fax, it can resend that piece. The factory default for this setting is On. Only change it to Off if you are having trouble sending or receiving a fax and want to accept the errors in - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 160
with the sender's identification and the date and time at the top. If you change the page stamp option to Yes, incoming faxes are stamped with a second line repeating the sender's identification and date and time, but also show how many pages were transmitted. This helps confirm that - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 161
the HP LaserJet 3100 product and enable memory receive, faxes are stored in memory until you retrieve them. If memory receive is turned off, faxes print. The factory default is No. When faxes are in memory, Print Faxes appears on the control panel display. For instructions on retrieving faxes from - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 162
be enabled if you want to be able to retrieve your faxes to a fax machine at another location. This setting can remain on at all password also. This procedure just enables the feature. For instructions on using the feature, see "Retrieving faxes at a remote location" in chapter 3. To enable remote - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 163
the HP LaserJet 3100 product automatically reduces long faxes to fit on the paper. If the feature is turned off, long faxes print instructions. To set autoreduction 1 Press ENTER/MENU. 2 Use the < and > keys to select Fax Settings and press ENTER/MENU. 3 Use the < and > keys to select Incoming Faxes - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 164
detect mode This setting controls whether or not you can receive faxes from oldermodel fax machines that don't emit a fax signal during fax transmissions. At the time of this publication, these silent model fax machines represented very few of the fax machines in use. The default is No. It should be - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 165
, you can print a log of the last 40 faxes. This log includes entries for: q all faxes received to the HP LaserJet 3100 product q all faxes sent from the control panel q most faxes sent from the Document Assistant q most faxes sent from the JetSuite PC fax program The log does not show entries for - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 166
> keys to select Reports and press ENTER/MENU. 3 Press ENTER/MENU to select Fax Log. 4 Press > once to select Automatic Log and press ENTER/MENU. 5 Use reports to print. You can choose Always, Never, or If Fax Fails. 5 Press ENTER/MENU to save the selection. 6 Press STOP/CLEAR to exit - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 167
-dial and group-dial codes. To print a one-touch, speed-dial and group-dial report 1 Press ENTER/MENU. 2 Use the < and > keys to select Reports and press ENTER/MENU. 3 Use the < and > keys to select Phonebook and press ENTER/ MENU. The HP LaserJet 3100 product exits the Menu settings and prints the - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 168
/MENU. 2 Use the < and > keys to select Reports and press ENTER/MENU. 3 Use the < and > keys to select Self Test and press ENTER/ MENU. The HP LaserJet 3100 product exits the Menu settings and prints the report. Printing a Menu tree Use this procedure if you'd like to print a copy of the Menu tree - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 169
/MENU. 2 Use the < and > keys to select Reports and press ENTER/MENU. 3 Use the < and > keys to select Print All and press ENTER/ MENU. The HP LaserJet 3100 product exits the Menu settings and prints the report. 168 8 Managing Basic Features EN - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 170
Adjusting general defaults This section contains instructions for: q Controlling sound volume q Setting default sounds associated with incoming and outgoing faxes. q The volume of sounds the HP LaserJet 3100 product emits when it requires attention, such as when the printer door is open. q The - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 171
Note Note To turn on or off attention sounds The default set at the factory for the attention sounds is Low. 1 Press ENTER/MENU. 2 Use the < and > keys to select User Defaults and press ENTER/MENU. 3 Use the < and > keys to select Volume Settings and press ENTER/MENU. 4 Press ENTER/MENU to select - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 172
choices, see "Resolution options" in chapter 3. If you only want to change the resolution for the fax or copy job you are currently sending, see "Adjusting the resolution" in chapter 3, "Faxing," or chapter 5, "Copying." To change the default resolution 1 Press ENTER/MENU. 2 Use the < and > keys to - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 173
set at the factory is Normal. If you only want to change the contrast for the current job, see "Adjusting the contrast" in chapter 3, "Faxing," or chapter 5, "Copying." To change the default contrast 1 Press ENTER/MENU. 2 Use the < and > keys to select User Defaults and press ENTER/MENU. 3 Use - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 174
the factory is Yes. To use collation, the original document must fit into memory. In the rare instance that it doesn't, the HP LaserJet 3100 product makes only one copy and displays a message notifying you of the change. If that happens, you have several alternatives for finishing the job: q split - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 175
size should be set to the size of paper you normally load in the paper input bin. The HP LaserJet 3100 product uses this setting for printing reports and determining autoreduction for incoming faxes. The printing function does not use this setting. If you are loading special size media just for your - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 176
Note EN Changing the default copy size The default copy size is the size to which copies are normally reduced or enlarged. If you keep the factory default size set to 100 percent, all copies will be the same size as the original document. You probably will not need to change this setting and should - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 177
asked questions. See chapter 9, "Troubleshooting and Maintenance," for a more fax number or second part of the international number. To use them, press the first one-touch key and then the second, or enter the first speed-dial code and then the second, one after the other. The HP LaserJet 3100 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 178
displayed on the computer screen or the HP LaserJet 3100 product's control panel display. q The power cord is securely connected to the HP LaserJet 3100 product and plugged into a live electrical outlet. q The parallel cable between the HP LaserJet 3100 product and the computer is connected securely - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 179
Clearing jams from the scanner area The following is a list of possible causes loaded contained tears, frayed edges, etc. or didn't meet the guidelines for documents (see "Selecting items for faxing, copying, or scanning" in chapter 3). q The item was not loaded correctly. q The item was smaller - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 180
1 To clear jams from the scanner area 1 Using both hands, pull the document release door (control panel position for the document you are loading. See the loading instructions at the beginning of the fax, copy, or scan chapters for more information. EN 9 Troubleshooting and Maintenance 179 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 181
overfilled. q The guides weren't adjusted to printer door was opened while a job was printing. q The paper being used does not meet HP's specifications. q The paper being used was smaller than 3 by 5 inches (76.2 by 127 mm). q The power was interrupted while a job was printing. 180 9 Troubleshooting - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 182
the paper guides are adjusted snugly without crinkling or bending the media. The HP LaserJet 3100 product, in most cases, reprints the jammed page and finishes the rest of the job. Once your job has finished printing, check it to make sure all pages printed. EN 9 Troubleshooting and Maintenance - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 183
printer door release latches to pull open the printer door. 2 Remove the toner cartridge. Be sure to protect it from light while it is 2 outside the HP LaserJet 3100 printer. CAUTION Only use your hands to remove jammed paper. Using other objects can damage internal parts. 182 9 Troubleshooting - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 184
of paper, replace the toner cartridge and close the printer door. 7 The HP LaserJet 3100 product, in most cases, reprints the jammed page and finishes the rest of the job. Once your job has finished printing, check to make sure all pages printed. 8 EN 9 Troubleshooting and Maintenance 183 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 185
Resetting the HP LaserJet 3100 product You may need to reset the HP LaserJet 3100 product if an error occurs. Resetting the HP LaserJet 3100 product accomplishes the following: q Clears all unprinted data from the HP LaserJet 3100 product's memory. q Clears current incoming and outgoing fax jobs. q - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 186
Press STOP/CLEAR to exit the Menu settings. Clear Document From Scanner Your document jammed while being fed Pull the document release door open, through the document feeder tray, the HP remove the jammed item, and close the LaserJet 3100 product loaded multiple door. sheets of the document. The - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 187
, wait 10 seconds, and replug in the power cord. If the error persists, service may be required. See the front of this manual for support information. Documents Were Lost START to Continue Power to the HP LaserJet 3100 product was interrupted, and documents in memory were lost. Press START. The - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 188
error persists, service may be required. See the front of this manual for support information. If you set up faxes to be sent at a future time or to be polled, print a fax log (chapter 8) to identify which faxes may have been lost. Then, re-enter the faxes. If the HP LaserJet 3100 product was set - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 189
the telephone cord is securely connected between the HP LaserJet 3100 product and the wall. If the problem persists, service may be required. See the front of this manual for support information. No Answer You tried to send a fax, but the receiving fax line did not answer on any redial attempts - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 190
power cord. If the error persists, service may be required. See the front of this manual for support information. No Room in Fax Log The fax log was unable to print due to an Load paper in the paper input bin so the error, such as out of paper. HP LaserJet 3100 product can print the log. Not - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 191
See "Requesting a fax was not ready to be polled. from another fax machine (polling)" in chapter 3. Printer Fixing Error There is an error with the print engine. Replace Fixing Unit Service is required. See the front of this manual for support information. 190 9 Troubleshooting and Maintenance - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 192
manual for support information. Printer Comm Error ^1 In Service Mode only. There was an error Check that the parallel cable is securely in communicating with the HP LaserJet connected between the HP LaserJet 3100 product. 3100 product and the computer. If the problem persists, unplug the HP - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 193
the recipient to check that his or her fax machine is on and working and to verify the fax number. Scan Reference Error There was an error detected in the HP LaserJet 3100 product. Recalibrate the scanner. See "Recalibrating the scanner" in this chapter. 192 9 Troubleshooting and Maintenance EN - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 194
methods clears the error, there may be a problem with the HP LaserJet 3100 product. Contact the Customer Service Center. See the front of this manual for support numbers. Scanner isn't Available The scanner mechanism is in use. Wait until the scanner has finished the current job before sending - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 195
, select the HP LaserJet 3100 as the printer. Reprint the job. Unsuccessful Call The fax number entered could not be reached. Check the fax number and try resending the fax. If the message appears again, try sending to another fax machine or try again later. 194 9 Troubleshooting and Maintenance - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 196
. For more information on your parallel port, please see appendix C and your computer's documentation. If you are faxing from the JetSuite Pro The HP LaserJet 3100 product cannot software, another device is conflicting with share a parallel port. If you have a sound the parallel port. card - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 197
faxes from an extension phone. The Extension Phone setting may be disabled. See "Enabling an extension phone" in chapter 8 for instructions HP LaserJet 3100 product (or other device connected to the HP LaserJet 3100 product). Voice calls aren't being received by the phone or answering machine - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 198
Problem Cause Solution Incoming fax calls The answer mode may be set to Manual are not being or the rings to answer setting may not be answered or are set correctly. going to the phone instead of the HP LaserJet 3100 product. If the answer mode is set to Manual, the HP LaserJet 3100 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 199
a one-touch, speed-dial, and groupdial report (see "Printing a one-touch, faxes are being received. The HP LaserJet 3100 product may have Check the parallel cable connections. lost its connection to the computer. Also, try closing and restarting the JetSuite Pro software. 198 9 Troubleshooting - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 200
Problem Cause Solution Faxes are transmitting or being received very slowly. You may be sending or receiving a very complex fax, such as one with many graphics. Complex faxes take longer to be sent or received. The receiving fax machine may have a slow modem speed. The HP LaserJet 3100 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 201
check the HP LaserJet 3100 product's rings to answer number. The HP LaserJet 3100 product's rings to answer number should be lower. Faxes you send aren't arriving at the receiving fax machine. The receiving fax machine may be off or have an error condition such as out of paper or toner. Call the - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 202
Problem Cause Solution Faxes are printing on two pages instead of one. The autoreduction setting may not be set correctly. If you want faxes to be reduced to fit on one page, the autoreduction setting should be set to automatic or 97%. If the setting is off, faxes may print on multiple pages. - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 203
be a problem with the receiving fax machine, such as it cannot receive faxes at a high resolution. The volume for The volume setting needs to be adjusted. See "Controlling sound volume" in chapter sounds coming 8 for instructions on changing volume from the HP settings. LaserJet 3100 product - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 204
is securely connected between the HP LaserJet 3100 product and the computer. Try plugging in another size C parallel cable if you have one. If you have another parallel port on the computer, try connecting the cable to it. The Document The HP LaserJet 3100 product is Assistant blinks on connected - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 205
the HP LaserJet 3100. The software for your HP LaserJet 3100 product is not configured for the correct port. Check your software's printer selection menu to make sure it is accessing the correct port. If your computer has more than one parallel port, make sure the parallel cable is connected - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 206
HP LaserJet 3100 product, the other device may be interfering. You must unhook the other device to connect and use the HP LaserJet 3100 printer driver. Check the settings in the program you are using or in the printer driver. See the online help for printer driver issues. EN 9 Troubleshooting - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 207
the Spool MS-DOS Print Jobs check box. If there is no Port Settings button or clicking it did not open a dialog box, then that printer is not interfering. Repeat the procedure for all other printers on the computer except for the HP LaserJet 3100 product. 206 9 Troubleshooting and Maintenance EN - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 208
problems Problem Use this section to troubleshoot common copy problems. See also "Solving image quality problems" and "Solving paper feed problems software, the disk drive or switch box connected to the HP LaserJet 3100 the scanner. To remove the page, see "Clearing jams from the scanner area" - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 209
problem opening scanner. Unable to activate TWAIN source. If you are copying from the software, you Be sure that you have connected the may have the wrong type of parallel port, parallel cable from the software, The HP LaserJet 3100 product cannot another Troubleshooting and Maintenance EN - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 210
Problem Cause Solution The HP LaserJet The HP LaserJet 3100 product may not 3100 product isn't be receiving power. working. Check that all cords are plugged in at the HP LaserJet 3100 . If you do not, the message disappears and the scanner stops scanning because it thinks the page has jammed. If - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 211
HP wrong type of port, or the parallel port LaserJet 3100 product. Check that the setting is incorrect. cable is plugged into the parallel port, not the serial port. PC faxing setting. See "Adjusting the resolution" in chapter 5. Only one copy of a When using the control panel to make job - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 212
problem opening scanner. Unable to activate TWAIN source. You may have the wrong type of parallel port, or it may not be properly connected to the computer. Be sure that you have connected the parallel cable another device. The HP LaserJet 3100 product must be Troubleshooting and Maintenance 211 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 213
Problem Cause Solution The HP LaserJet The HP LaserJet 3100 product may not 3100 product isn't be receiving power. working. Check that all cords are plugged in at the HP LaserJet 3100 product and the computer and that they are plugged into a live power outlet or power strip. Also, try removing - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 214
plugged into the plugged in securely on the back of the HP wrong type of port, or the parallel port LaserJet 3100 product. Check that the setting is incorrect. cable is plugged into the parallel port, not the serial port. PC faxing may also be slow if you have an SPP-compliant parallel port - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 215
JetSuite Pro software, From the desktop or viewer, click on the editable. the text cannot be edited. The text must link for your word-processing program (at be converted using an OCR program (one the bottom of the window). The text is is included with the HP LaserJet 3100 converted to editable - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 216
Check that the parallel cable is securely connected between the HP LaserJet 3100 product and the computer. The toner cartridge tape may not have been removed. Remove the toner cartridge and make sure the tape has been removed. See "Installing the toner cartridge" in chapter 1. Faxes you send or - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 217
be too moist or too rough). Toner density setting may need to be adjusted. Adjust the setting from the front panel. A part of the HP LaserJet 3100 product may be damaged. Contact the Customer Service Center for service. See the front of this manual for support information. Stains or smudges The - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 218
appear on successive pages. The toner cartridge may be damaged. See "Managing HP LaserJet toner cartridges" in chapter 4. Replace the toner cartridge if maintenance procedures do not improve print quality. The HP LaserJet 3100 product may need See "Cleaning the scanner path" in this cleaning - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 219
need replacing. warranty. See "Warranty information" in appendix B. The HP LaserJet 3100 product may need See the support pages at the front of this to be repaired if the problem continues manual for support options. after replacing the toner cartridge. 218 9 Troubleshooting and Maintenance EN - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 220
specification guide, see "Ordering parts" in this chapter. The bottom of the printed page is blank or part of a graphic's image is cut off. The page may be too complex. (There is Set the resolution to 300 dpi through your not enough memory to process the page.) software or printer driver. See - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 221
cartridge. See of toner. "Ordering parts" in this chapter. The HP LaserJet 3100 product may need Print a self-test page. See "Printing a self- to be serviced. test report" in chapter 8. If the page is still blank, see the support pages at the front of this manual for support options. Faxing - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 222
may have had trouble scanning it. "Selecting items for faxing, copying, and scanning" in chapter 3. The HP LaserJet 3100 product may need See "Recalibrating the scanner" in this recalibrating. chapter. Scanned images have black dots or streaks in top and bottom margins. There may be ink, glue - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 223
JetSuite Pro software will be the exact same size edge to edge. However, most printers cannot print problems Problem Use the following table to solve problems related to moving paper or documents through the HP LaserJet 3100 product. Cause Solution Pages are coming out of the HP LaserJet 3100 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 224
meet HP's specifications. Print a self-test page from the control panel or the software to verify the HP LaserJet 3100 product is working. See "Printing a test page" in chapter 1. To order HP's paper specification guide, see "Ordering parts" in this chapter. EN 9 Troubleshooting and Maintenance - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 225
Problem Cause Solution Scanned items are crooked. The document feeder tray guides may not Be sure to center the paper with the be adjusted properly. guides. Also, verify that the guides are not adjusted too tightly or too loosely against the paper. 224 9 Troubleshooting and Maintenance EN - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 226
Problem Cause Solution The HP LaserJet Guides are not adjusted properly. 3100 product is feeding multiple sensor that isn't operating Contact the Customer Service Center for properly. service. See the front of this manual for support information. EN 9 Troubleshooting and Maintenance 225 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 227
Problem Cause Solution The HP LaserJet 3100 product is feeding multiple sheets or jams frequently from the document feeder tray. The special media lever may be in the incorrect position. Guides are not adjusted properly. The special media lever should be to the left if you are sending regular - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 228
scanner if the ink on items you are scanning can be smudged with your hand or they have excessive amounts of dust or dirt on them. You may also need to clean these parts if there are smudges or other marks on documents or scans of documents. 2 WARNING! Before cleaning the HP LaserJet 3100 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 229
the six rollers in the 4 scanner area for dirt or debris. Clean any dirty rollers with a lint- free cloth (such as lens tissues) dampened with a small amount of isopropyl alcohol. CAUTION Do not spray alcohol or any other liquid 5 directly into the HP LaserJet 3100 product. Doing so can - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 230
. Touching it can reduce the print quality of output. 2 Use the two latches on the printer door to open it. Clean the inside of the HP LaserJet 3100 product with a dry, lint-free cloth. Remove all dust, spilled toner, and particles of paper. Note Only use a dry, lint-free cloth to remove dust and - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 231
. Hot water and the heat of the dryer sets toner into the fabric. 3 Remove the toner cartridge. 4 Note If you notice excessive amounts of toner inside the HP LaserJet 3100 product, the toner cartridge may be defective. Use HP LaserJet toner cartridges to ensure high quality printing and to reduce - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 232
-free cloth, wipe the exposed area of the light gray roller in a side-to-side motion to remove loosened dirt. 7 8 After the alcohol inside the printer has dried completely, replace the toner cartridge and close the printer door. 8 EN 9 Troubleshooting and Maintenance 231 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 233
cleaned the printer parts, 1 use this procedure to print and use a cleaning page. This cleaning page may help remove toner specks on your printed pages. To use a cleaning page 1 Place a stack of regular paper into the paper input bin. (Do not use 6 bond or rough paper.) 2 For Windows 95 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 234
If toner specks appear often and there is a frequent need to clean the print path, try using a different type of paper, and make sure the paper meets HP paper specifications. To order the HP paper specification guide, see "Ordering Parts" in this chapter. EN 9 Troubleshooting and Maintenance - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 235
running through them. To recalibrate the scanner 6 1 Clean the HP LaserJet 3100 product before recalibrating it. (See "Cleaning the HP LaserJet 3100 product" earlier in this chapter.) 2 On the control panel, press ENTER/ MENU. 3 Press < once to display Service and press ENTER/MENU. 4 Use - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 236
LaserJet Toner Cartridge Power Cord Telephone Cord HP LaserJet size C Printer Parallel Cable (IEEE-1284) Paper Input Support Paper Output Support Document Feeder Support Document Output Support Scanner Separation Pad Scanner Separation Pad Holder HP LaserJet Printer Family Paper Specification Guide - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 237
English) +44 (0) 1429 863 343 (French) +44 (0) 1429 863 353 (German) Request by Fax: +44 (0) 1429 866 000 Request by Mail: European Fulfillment for Hewlett-Packard c/o Starpak International, LTD P.O. Box 63 Hartlepool, Cleveland TS25 2 YP United Kingdom 236 9 Troubleshooting and Maintenance EN - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 238
A Specifications HP LaserJet 3100 Product Specifications Input for paper input bin and single-sheet input slot Maximum media to 20 lb (46 to 75 g/m2) weight Fewer pages of up to 28 lb (105 g/m2) weight One page at a time of 12 to 69 lb (42 to 260 g/m2) weight using special media lever Output - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 239
resolution 600 dpi enhanced; 300 dpi optical with 256 levels of gray Fax resolution Standard: 203 by 98 dpi; Fine: 203 by 196 dpi; humidity (no condensation) Storage (unplugged) Temperature: -20° C to 40° C (toner cartridge) -20° C to 60° C (device) Humidity: 10% to 90% relative humidity - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 240
3 Fax coding schemes MMR, MH, MR, and JBIG Modem speed 14,400 bits per second Speed dialing Yes Distinctive ring detect Yes Multiple copies Up to 99 per job Copy Reduction or Enlargements 50 to 200% Memory 2 megabytes (MB) Printer Duty Cycle 6,000 single-sided pages per month Scanner - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 241
table shows what functions will work when another function is already in use. If the HP LaserJet Send a 3100 print job product Receive a paper fax Send a paper fax Can I? Receive Send a a PC fax PC fax is: Printing a file Yes. Prints Yes. Yes. when first Prints print job when file ends - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 242
lb. q When using the paper output bin, the product supports basis weights of 16 to 28 lb. bond (60 to 105 g/m2). q When using the front paper output, the product supports basis weights of 16 to 42 lb. bond (60 to 157 g/m2). Shaded areas indicate a - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 243
: Non-operating Magnetic Field Emissions, IATA Packaging Instructions 902 Laser safety statement The Center for Devices in the United States. This printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 244
sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP LaserJet 3100 -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 245
used in accordance with the instructions, it may cause harmful interference to try to correct the interference by one or more of the following measures: q printer that are not expressly approved by HP could void the user's authority to operate this equipment. Use of a shielded interface cable - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 246
to make the necessary modifications in order to maintain uninterrupted service. If trouble is experienced with this equipment, please see the numbers in the front of this manual for repair and (or) warranty information. If the trouble is causing harm to the telephone network, the telephone company - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 247
HP LaserJet 3100 product. This includes the toner cartridge, the supports or other electronic device, including fax machines, to send any message unless the telephone number of the sending machine or such business, other entity, fax header" and "Setting the time and date" in chapter 1 of - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 248
an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 249
according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet 3100 product Model Number: C3948A Product Options: ALL conforms - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 250
Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This HP LaserJet printer printer uses charging rollers in the toner cartridge and in the print engine. This HP LaserJet printer . ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 251
included inside each new HP toner cartridge box. If your country is not listed in the recycling guide, call your local HP Sales and Service Office (see appendix B) for further instructions. HP cartridge recycling program Since 1990, the HP LaserJet Toner Cartridge Recycling Program has collected - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 252
can call the local HP Sales and Service Office (see appendix B) for further information regarding the HP Toner Cartridge Recycling Program. Design for recycling has been incorporated into this printer and its accessories. The number of materials has been kept to a minimum while ensuring proper - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 253
Safety Data Sheet for the toner can be obtained by calling the U.S. HP FIRST (Fax Information Retrieval Support Technology) at 1 (800) 231-9300. After connecting, press 1. Then, request document number 10164. International customers should see the front of this manual for appropriate phone numbers - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 254
Service and Support Information Warranty information Hewlett-Packard limited warranty statement HP LaserJet 3100 product ONE-YEAR LIMITED WARRANTY 1 HP warrants to you, the end-user customer, that HP HP warrants to you that HP software will not fail to execute its programming instructions after - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 255
damages, so the above limitation or exclusion may not apply to you. Obtaining hardware service If your hardware should fail during the warranty period, HP offers the following support options: q HP repair services. HP will arrange to pick up the unit, repair it, and return it to you within - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 256
, see the support pages at the front of this manual. Repackaging guidelines q Remove and retain the toner cartridge. q If problems you are having, if applicable. q Include 5 sheets of the paper or other media you are having trouble printing, scanning, faxing, or copying. EN B Service and Support - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 257
instructions: What is being sent?: Model number: Serial number: Please attach any relevant printouts when returning equipment. Do not ship accessories that are not required to complete the repair (manuals Modem: Network: Other: 4. Additional comments: 256 B Service and Support Information EN - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 258
limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software. EN B Service and Support Information 257 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 259
agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved. 258 B Service and Support Information EN - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 260
available through the appropriate Customer Support Center in "HP Support" in the front of this manual. Worldwide Hewlett-Packard Sales And Service offices Australia: Hewlett-Packard Australia, Ltd. 31-41 Joseph Street Blackburn, VIC 3130 Phone: (61 3) 272-2895 Fax: (61 3) 898-7831 Hardware Repair - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 261
260 B Service and Support Information EN - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 262
you install the HP LaserJet 3100 software. Therefore, you need to check this setting yourself. To check, and possibly change, the computer's parallel port setting, locate your brand of computer in the list below and follow the corresponding instructions - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 263
www.compaq.com Pentium computers should already have the parallel port mode in ECP or bi-directional mode. Refer to your computer's documentation for instructions on checking the parallel port mode. If you have a 486, you may need an external ECP port card. 262 C Changing Parallel Port Modes EN - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 264
Bi-directional. (ECP mode will provide the best printing and scanning performance.) 5. Follow the legend directions to save and exit. HP Pavilion www.hp.com 1. At the HP Blue Screen, press F1 to enter Setup. 2. Choose Advanced on the Menu Bar. 3. Following the legend directions, choose Peripheral - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 265
HP Vectra www.hp.com 1. While your PC is booting, follow the directions on the screen: "Press F2 to Enter Setup," which will be displayed at the bottom of the Hewlett Packard System Hardware Test screen. 2. Use the arrow keys to select Parallel Port Mode. 3. Follow the legend directions on how to - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 266
Packard Bell www.packardbell.com 1. While your computer is booting, follow the if they have that capability built in. However, you should refer to your computer documentation for specific instructions on changing the parallel mode for your computer. A circumstance to be aware of is that even - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 267
of potential parallel port conflict involving software and hardware from other manufacturers.The HP LaserJet 3100 product cannot share the parallel ECP parallel port card to your computer. Then, connect the HP LaserJet 3100 product to one of the parallel ports and connect the other devices you have - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 268
added to an item. Automatic mode An HP LaserJet 3100 product feature that allows the fax machine either to answer incoming calls after the number of gray that can be used to display the image. BMP file A Microsoft Windows bitmap file that has the extension .bmp. A bitmap file defines an image (such - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 269
and where JetSuite documents appear as thumbnails or file names. Faxes and JetSuite documents are managed from here. See also viewer and JetSuite Pro Desktop software. Document Assistant dialog An HP LaserJet 3100 product software screen used when working with documents from a computer. When the - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 270
size. e-mail (electronic mail) An abbreviation for electronic mail. Software that you can use to electronically transmit items over a communications network telephone line. The JetSuite software can send items to electronic fax programs, which require a modem and fax software. file format The way - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 271
to translate a JetSuite item into text. Manual mode An HP LaserJet 3100 product feature that prevents the fax machine from answering calls. To receive a fax, the fax receiving process must be started either from the fax machine itself, the software, or from a telephone connected to the same line - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 272
faxes to the computer. The computer must have a PC fax program installed to use PC faxing. A PC fax program came with the HP LaserJet 3100 telephone network (PSTN) and may be either manual or dial, depending on the method used data or other non-telephone services carried over a path initially - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 273
An industry-standard for scanners and software. Using a TWAINcompliant scanner with a TWAIN-compliant program, you can initiate a scan from within the program. viewer A program that allows someone who does not have the JetSuite software to view a JetSuite document. The Viewer does not allow someone - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 274
for 78 busy printer 191 buttons on control panel 48 C cables parallel, connecting 23 parallel, illustration 15 calibrating the scanner 234 call waiting 24 calling card, using Manual Dial with 77 Canadian requirements 247, 249 Cancel button 50 canceling fax forwarding 88 faxes 83 faxes scheduled for - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 275
50 configuration error messages 186 reports 166 confirmation, sending faxes with 79 conformity, declaration of 248 connecting answering machine 28, 30 choosing what devices to connect 26 modem 28, 30 other devices 28, 30 parallel cable 23 supports 20 telephone cord 24 to Internet for e-mail 24 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 276
113 setting collation 173 troubleshooting 207 tutorial 58 two printer 239 scanner 239 D damaged CD-ROM or floppy disks 39 shipment 255 darkness. See contrast date changing 150 invalid for fax 187 setting for fax dialing error message 192 manually 77 modes 154 dialing symbols fax 63 document feeder support - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 277
drivers, printer. See online help duplex printing 103 duty cycle printer 239 scanner 239 Pickup and Delivery support 254 extended warranty fax log no room 189 printing 164 problems 201 setting when it prints 165 fax software. See PC fax software fax tones, receiving faxes when you hear them 85 faxes - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 278
76 to multiple recipients 75 to one recipient 74 troubleshooting 195 using Document Assistant 63 using group-dial code 75 using PC fax software 64 with confirmation 79 FCC regulations 244 features 11, 12 features that work together 240 feeding problems, troubleshooting 222 Fine resolution 71, 171 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 279
calls, using Manual Dial for 77 Internet, connecting to for e-mail 24 interruptions in power 186 invalid date or time for fax 187 J jams avoiding 22, 66, 98 causes 178, 180 clearing from paper path areas 180 clearing from scanner area 178 troubleshooting 222 JetSuite PC Fax Phone Book reasons - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 280
pager of faxes canceling 92 using 92 number of rings to answer, changing 156 O OCR (optical character recognition) accessing 130 description 130 recommendations for using 130 scanning to text using 129 troubleshooting 211, 214 using to scan to text 124 offices, worldwide service 259 one-touch keys - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 281
spare availability 251 passwords remote retrieval 161 pauses, inserting in fax numbers 72, 142 Pavilion computer parallel port mode 263 PC Fax Phone Book. See JetSuite PC Fax Phone Book PC fax software description 64 included with HP LaserJet 3100 product 34 limitations in using 64 using your own 34 - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 282
24 pulse dialing mode 154 Q quality of images, troubleshooting 215 R recalibrating the scanner 234 receiving faxes loading paper 84 setting paper size 84 when you hear fax tones 85 recycling paper 251 printer and parts 251 toner cartridges 109, 250 redialing after a busy signal 78 after - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 283
faxes at a later time 81 overview 66 to an ad-hoc group 76 to multiple recipients 75 to one recipient 74 tutorial 56 using group-dial code 75 using Manual Dial 77 when polled 82 with confirmation 79 with long pages 80 serial ports 23 service and support extended warranty 251 HP Authorized Service - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 284
annotations. See online help toner cartridges Standard resolution 71, 171 support. See service and support fax 239 supports options problems 203 lists. See online help 45 recalibrating scanner 234 telephone book. See JetSuite PC Fax resetting the printer 184 Phone Book scanning problems - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 285
redials, adjusting 153 warranty 251, 253 weight of unit 238 width of unit 238 Windows installation requirements 14 installing HP LaserJet 3100 software in 33 installing software in Windows 3.1x 36 installing software in Windows 95/NT 4.0 35 worldwide sales and service offices 259 284 Index EN - HP 3100 | HP LaserJet 3100 - Product User's Guide, C3948-90970 - Page 286
Printed on Recycled Paper Copyright© 1998 Hewlett-Packard Co. Printed in Germany 4/98 Manual Part No. C3948-90970 *C3948-90970* *C3948-90970* C3948-90970
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Product User's Guide
English